I can certainly understand your frustration.
But, despite what you think and write about us, I can confirm to you that Dutyfreedepot is not a ripoff.
We are bound by customs international laws and cannot deviate from that path otherwise we wouldn't be able to operate!
Dutyfreedepot did not operate in full last year for technical reasons that had to do with Customs relocation.
I believe that during this time, a few customers did not receive their goods
and were ignored for the simple reason that even basic operations were placed on hold.
I urge you to contact me in person. We provide the most accomodating services and guarantee delivery
to your doorstep as soon as possible.
You are welcome to call us toll free as well: [protected]
My apologies if you were mistreated during our extensive move.
The complaint has been investigated and resolved to the customer’s satisfaction.