Dunelm Soft Furnishings

Never ending nightmare. Waited in for delivery that never came for several days. Wrong item, they refused to collect it and wanted to charge me for collection! Then did not collect when they said they would, so more days spent waiting around at home. One month later thay have not refunded money for the wrong door, can't get through on after sales phone line. Manager not available etc. Wish I had never had anything to do with this chaos.

A week ago I ordered a front door and door furniture from this site. Spoke to them on the phone and they confirmed delivery. Door turned up and was wrong size. Took a complete extra day altering frame to fit. Letter box ordered at same time still hasn't turned up. Can not get through to after sales care on the phone (and it is a chargeable number) They sent autoreply to my first complaint, said that they would be in touch, and then nothing, do not reply anymore to email complaints. My opinion is that this firm is absolutely unreliable and rubbish.