Duke Energy
reviews and complaints

A few months ago my son Michael J Chapman moved into a rental trailer at 112 Mary St Greenville SC. He contacted Duke about changing the power to his name. One of the Duke personal came to the trailer and found that someone had broke a seal on the metter. He without talking to my son left. My son called and Duke told him that He was going to have to pay a fine of more than a thousand dollars because of the seals being broken. The previous renters had done that. If you would go back on your records and see the usage months before my son moved in you should see when the power usages was not right. My Son like me are afraid of electricity because his cousin was knock accross a 20 foot room by 440 volts and it almost killed him. He shook for months. Please do the Right thing and check things out because this is just not right. Mike is disabled and has been robbed more tha a dozen times and has his car stolen 3 times and has PTSD.

Thank you very much
John F Chapman
107 Barrington Ct
Easley SC 29642
[protected]

I live in an apartment complex and I am apartment number 14 Duke Energy came out to turn on apartment number 12 two doors down lights he made a mistake and came to my house he never turned off the power he just had all the information switched over he admitted to the mistake two of your employees told me no matter what even though I didn't authorize anything or was not aware of anything announce let me with another $500 deposit that I just paid off last month it's not fair and I need someone to contact me ASAP because of my lights go off with my small kids I will contact my attorney this is illegal and moral and downright irresponsible for your employees to do this and hang up in my face

Approximately 8 months ago I signed up for Surge Protection. A Duke representative installed it on my meter. It does not now show as active. That might be the result of having solar panels installed & a new meter put installed by Duke yesterday.

While switching over to the new meter, thee was a surge "frying" the logic board of a Hisense DH7019K1G dehumidifier; making it inoperational. I carry a $1 million umbrella policy with ASI to protect your equipment. Question: is $151.99 + $54.49 something I should request remuneration of to Duke or my insurance ASI to cover replacement? Thank you.

My name is Doniela Prifti.
I live on 12940 Ridge Rd., Largo, FL 33778
I came from work today, and I found new pole too close to my drive way. Is not acceptable at all.
I won't allow you to put that power pole in my property. The old one and a transformer are already on my property, but the new pole position is not acceptable.
Why you didn't put the new pole to the other neighbor's land, but on my property?
Because the neighbors were home, and we weren't. I won't allow you to keep doing what are you doing.
Please remove the new pole, or find the other options. I won't allow you to go further.
I'm very upset right now, and I'll keep going till I will solve this headache you are giving to me right now.

I called for help with my bill and to see if I could make a payment arrangement and get someone to explain to me why it was so high. The First Lady was extremely rude and got really smart with me and I said I don't understand my bill I just paid off $700 and she. The girl said your billllll and kept talking over me. I asked to speak with someone else and told her I I can't talk with someone so rude and disrespectful. She told me no several times then hung up on me. I called back and spoke with another rep named, exkalina. Sorry for the misspelling! But she was very helpful and went over my bill explaining that from June is where the issues started. I explain to her that I was talking to somebody and they hung up on me and they were really rude and all I wanted was somebody to go over my bill with me so that I can make my payments. She was very helpful and set me up on a plan to make my payments. When you're already stressed and worried about your power being cut off you don't need somebody on the other end of the phone being so mean and rude. My employees ever talk to somebody that way they will be wrote up or let go . My first call was at 1:58 and my second call was 10/18/19 around 2:15.

My name is Tomia Hawkins and I recently moved to Sumter and had utilities put in my name..they charged me $570 for deposit for service in which I got billed for and not even a couple days I get a shut off notice and than they just turned my electricity off after I stated to them I have a disabled child at home who is on a life vest for her heart and without my electricity that machine won't work and weak as my daughter heart it can cause anything to happen to her even when she sleep..I called Duke energy and tried to 7work something out with them to have my service restored and told them I was still waiting on medical form from them for her heart doctor..they reps were so ruled and unprofessional and one rep was really ignorant making a smart remark about my daughter situation and still refuse to help me or take what I had to get service restored..last but not least, they threw previous tenant bill on mine and said I had to pay them $1000 which is more than my bill because of previous tenants bill..like I really need my service restored for the sake of my daughter..Thank for your time and I hope setting can be done and my service restored asap..

Date of birth : 2nd July 1970
Last 4 digits of driving license : F9MA
My account number is [protected]
Property address : 665 Montara Drive, Calabay Parc, Davenport, Florida, FL33897

I paid $425 security deposit which I requested back.
I was told it was credited to my account 10th July 2017. I then asked for a statement and was told this cannot be done as they could only go back 24months. How do they know when it was credited if they cant go back that far?
I looked at the bill for June, July and August 2017 and there were no credits for the month in question, the month beofre or the month after either so how was the credit done?
I require some proof of this as I cannot see when or even if it was credited. I am somewhat suspicious of this as I requested it back previously and was told it could not be done yet as I was late paying one month due to changing to autopay. Again, very appropriate, along with not being able to give me a statement!
I informed Corey, a "customer care specialist" that I cannot call on the phone and wanted to make an official complaint and wanted to know how I did it. Instead of informing me of how to make the complaint she simply sent an email back saying contact customer services, which gave a list of phone numbers!. I would like to raise a complaint against this Corey for her unprofessional way in which she has handled, or not handled the complaint as well as proof of the credit being put on my account. Please let me know your complaints proceedure and either pay back the $425 or prove it has already been done within the next 7 days.

Regards
Robert Pearce

RE: FL01_RES_Online Customer Service_[protected] [T20190815024VS010Z12021867]

Duke Energy Support
Thu, Aug 22, 11:10 AM
to me

Dear Mr.Richardson,

Thank you for contacting Duke Energy Florida.

I have forwarded your e-mail to the engineering department. You will be contacted if additional information is needed.

If you have any further questions or concerns, please reply to email.

Best Regards,

Ebone

Customer Care Specialist

Duke Energy

From:"[protected]@gmail.com"
Sent:August 15, 2019 at 12:38 PM
To:Florida.support@duke-energy.com
Cc:"Florida Support"
Subject:FL01_RES_Online Customer Service_[protected]

CONTACT US
NEED INFORMATION THAT YOU COULDN'T FIND ON OUR WEBSITE? SIMPLY COMPLETE AND SUBMIT THE FOLLOWING SECURE ONLINE FORM AND WE'LL E-MAIL YOU AN ANSWER OR CALL YOU AT YOUR CONVENIENCE.
NAME & ADDRESS
First Name Edward
Last Name Richardson
Service Street Number 7413
Service Street Address WALNUT STREET
Service AptFloorSuiteLot
Service City new port richey
Service Territory FL
Service Zip 34652
CONTACT INFO
Comments Good Afternoon i have a Problem your Company came out to my home due to power line's laying up against my house the tech said he was putting in for a New Pole to be installed since it was Leaning toward my home the Problem i am having is that it has been 8 month's and NO New pole has been installed The wire's are Still Rubbing against my House if My home catches on Fire who is Liable for the Damage since the House Next door already had this Problem Which brought this to my attention Please Advise thank you. I have Picture's of the Pole and the wire's if you need them Thank's

Eddie Richardson
Attachments
Tue, Oct 1, 9:06 AM (8 days ago)
to Duke

It's been 9 months and nothing has gotten done about this you employee that came out the first time said the pole needed to be replaced when is this going to get done i worry at nights that my house could catch fire while i am sleeping my neighbors house had this same problem which is what brought it to my attention hers caught fire during the day when she was home atleast Someone needs to give me answers or i am contacting the media see if anyone eles is having this problem Thank you.

3 Attachments

Eddie Richardson
Attachments
Tue, Oct 1, 10:22 AM (8 days ago)
to WTVTinvestigates, adam, local, pasco, tips

Good Morning i have been trying to get Duke energy to fix this Pole for 9 Month's now with no Luck to the Point they are Not even answering my emails Now Hopefully someone can get this resolved for me i have attached the Pictures of the pole and the side of my Home. Thank you Hope you have a Great day.

---------- Forwarded message ---------
From: Eddie Richardson
Date: Tue, Oct 1, 2019 at 9:06 AM
Subject: Re: FL01_RES_Online Customer Service_[protected] [T20190815024VS010Z12021867]
To: Duke Energy Support

It's been 9 months and nothing has gotten done about this you employee that came out the first time said the pole needed to be replaced when is this going to get done i worry at nights that my house could catch fire while i am sleeping my neighbors house had this same problem which is what brought it to my attention hers caught fire during the day when she was home at least Someone Needs to give me answers or i am going to reach out to the Media see if anyone else is having this problem Thank you.

3 Attachments

Eddie Richardson
7:05 AM (19 minutes ago)
On Tue, Oct 1, 2019 at 10:22 AM Eddie Richardson wrote: Good Morning i have been trying to get Duke energy to fix this Pole for 9 Month's no

My power bill of 124.00 was due 9/03/19.
On 9/23/19, Duke Energy shut off my power, with no warning or request for payment thru email, phone call, or the app I have on my phone.
Duke showed up 20 days after my due date and disconnected the power while I was at work.
I have never missed a payment in years and this is how they thank me?
It was 40.00 for a reconnect fee and NOW they are demanding I pay an additional 85.00 deposit because my account now shows a disconnection.
Duke Energy, has no right to treat people this way.

My friend is 92 and on limited income in February she contacted Duke about a totally dead tree in her back yard. The came back in July and finally agreed that Duke would cut down her tree at no charge . We have a Permission and Authorization form marked Cut tree as close as possible to ground level. The job # listed is # 40.93125 and 86.158897 on Sept 25 it was scheduled if Duke was not done with another job they told her they would be out on the 26th & did not show. She does not have the money to pay for removal as they keep telling her and with what we pay for electricity you would think they could do a WWII widow of a China Marine the courtesy of removal of one lousy tree. I've called the customer service number and have gotten no solid response. Could you please do something out of respect for her & her spouse.

Name: Barbara R. Morehead
Address: 725 Twyckingham Ln.
City-State: Kokomo, In 46901
Phone#[protected] (Debra J Gaunt)

Dear Sir/Madam,

Reference : Account No. [protected]

I am customer of Duke since almost 5 years. I had setup an automatic payment options to ensure payment is made on time for the service am using.

I started my service in the month of December 2014.

Only when I started receiving calls from Leasing office of the apartment where I live in for the non-payment of energy bills and they were sent to Leasing office.

I started verifying the root cause of the problem by calling the Customer Service a week ago, came to know that the service was transferred to some other name on 10th of April 2019 ( by some person the details of which were never shared by Duke for security reasons).

On April 30th the a request was made by the person to stop the service in his name. Since then my Duke account was in closure status and the bills were sent to Leasing office.

This has cause lot of inconvenience for me in terms of money as well indulging in unnecessary arguments with the Leasing office agent and harassment (who were not ready to listen to my grievance) in spite of my health condition.

So, I would strongly recommend to change the process Duke follows while starting or stopping the service. Somehow, they need to make sure the person whoever is calling for change of service lives in the location where he wants the service to be started/Stopped. This would avoid inconvenience to the loyal Customers like me and hence damage to the company reputation.

Secondly, this has happened due to none of my fault I want the refund of the money paid during the period in which my account was not active.

Your's sincerely,
Sudhir

On monday september 16th I received an email stating that my request to cancel service was completed. I never submitted a request so I contacted duke energy to find out what was going on. I was told I was disconnected for non payment back in july but I made two payments in july. They went on to say I had been disconnected twice and someone restarted my service which could not be so. I was told that my account was closed out and I had to restart service and pay a new deposit. I repeatedly told each rep that I spoke with that there is an error in their system and each time I was placed on hold. I went 24 hours with no power. I lost food and wages were lost. This was not an error on my end but on duke energy and no one is owning up to it. How can I be disconnected for non payment when I made the payments that were set up by a duke energy representative that told me my account was good as long as I kept my payment arrangement which I did. I want answers for why my service was disconnected and I feel I should be compensated for my losses. Not one time did any rep state a date that my services were supposedly disconnected. Nothing that was told to me made any sense. The last rep I spoke to whose name was steve stated that the meter was removed and another one would have to be installed. My husband was home when they came out and he said it's no way they could have put in a new meter because it only took them about a minute to flip the service back on. I am very unsatisfied with what I have been through and I don't feel I have been treated fairly. Again why would I be disconnected for non payment when my payments were made. I need answers. My name is vaniecia perkins and my address is 2517 floyd dr unit a raleigh nc 27610 and my contact information is [protected]@yahoo.com and [protected]

I received my bill for september and it was 560 something dollars my former bills have been 140, 160, n 120 I figured since they changed the meters to digital maybe they were working better. My bills were 200 to 300 the most. So I called trying to find out why my bill had almost tripled in a month and they came up with a whole bunch of different excuses of that they've had been reading my meter estimated because supposably they couldn't get to it and then it was because they were having a hard time reading it several months went by apparently with them doing this and all of a sudden now my bill is almost $600. The lady kept giving me reasons why it was supposedly so high and I told her there was no way I live in a two-bedroom one-bath woodhouse i've been here over a year and my bill has never been that high ever I don't do anything or change anything at all and I feel like they are trying to make up from their mistake over the past several months of estimating a bill I would like something done because the funny thing is the next month bill that came is showing 3:40 now that's almost $200 and something difference how is that possible. I have never had bills this high even last year during the summer I have not changed anything and i've had all my equipment tested I called and asked for help to understand how this could be possible and I get the runaround so I am making a complaint because I think it is unsatisfactory and if things don't get fixed I will be contacting the news channel or anyone else that I must because a $600 light bill is ridiculous for a 2-bedroom 1-bath little woodhouse

So this morning i wake up an the duke disconnect man is outside so I ask what problem he say he has a disconnect order so I ask how bill iant due until Oct 7 2019 he has no answer just want to turn power off so I tell iam about call an pay he stops. So I call in to get bill cost she says that its 596 now or power off so I ask what amount she ask for acct. I give it to her then she ask who is it I tell she says my wife has to call in so iam like I got acct info just need to find how much then Marian #72333 say she cant tell me iam like I gave you the account my wife at work so how much can I pay to keep lights Marian she cant tell my wife has to call I just told you she at work an cant but I given you all info you need she like oh you try to argue with me I said no just want know how much to pay she like cant tell I tell the guy is here yo tirn power off iam trypay she wouldnt tell so we get off phone I get wife to text me info I get it call back same lady same bs so I call another dept an the girl knew who I was all I gave her was the address to house an she tell how much (fyi) if I miss payment I'd have to pay bill, depost, reconnect well seem like that would have add up to alot more than her just answer my question of have much bill was

I moved to Asheville 2 years ago and paid an extra deposit of $250 to get connected. Two years later, I was disconnected due to overdue payments but didn't receive the notice until the day before. Now I see I've been charged another $283 deposit, for a total of $374 for next month's bill. How am I supposed to pay that if the $166.88 I paid last week to get reconnected emptied my account. I'm 73 and work PT from home. I don't object to late fees, but this is obscene.

I keep getting email showing 635 Walnut, this months pmt was 200.00 on Sept 16, 2019. I do not live at this address. My address is 2250 N Tabortown St Lot 55, Terre Haute, In 47803. Gloria J Pilkington. Not sure if using my email or just an error in system. Please check it out for me. I did try to unsubscribe on the page in my email. Hope you can figure this out for me. Thanks, Gloria J Pilkington. September 16, 2019.

I have been with no power for 5 days I understand there was a hurricane Dorian and duke was taking precautions therefore I was scheduled a week out for service. What I don't understand is how do you expect a person so sit in a 90 degree temp home with children all day waiting for duke energy to show up. Why not have 4 hr time block?
Why not have an option of a heads up call 15 min before arrival . I lived in Michigan for 30 years and DTE energy give you a 4 hr time block not sit around all day & get dehydrated. Please share my concerns with your upper management as I think this will better you daily customer service .
I work in corporate America and we look for feedback everyday to Bette ourselves.
Consider this a feedback.
Sitting in a house all day from sunrise to sunset waiting for duke energy to show up is unacceptable & unfortunate. I hope my children don't end up in a hospital .
Thank you
Rima Hassan
313/492-9899
[protected]@live.com

I have been a Duke customer for 2 years. When I transferred residences for the third times they charged me a $200 security deposit! I have so many moving expenses and Duke Energy punishes me for being there customer for so long with this! Unfair, unloyal, and uncalled for! The supervisor tells me I'll get the money back but who has $200 laying around and I won't get that back for a [protected]@! Extremely upset!

Per the Enphase App my solar system produced way more than the Duke meter registered. Something is very off.

The Enphase App tells you exactly how much each panel produces and it's very easy to track since it updates every 20 min the production of energy.

I just checked the meter and while the system produced so far 617.17 KWH the meter only shows 339.

It almost seems the meter registers very little of the energy the system produces.

I also see an increase in usage and I have not added to the daily energy consumption. The AC is always on 78 and the temp is almost the same as last months.

The Duke App is completely screwed up, it shows an increase from 1506 KWH in June to 3680 KWH which is outrages. I called Duke and the regular customer service guys don't know anything about Solar. The Solar dep couldn't explain why the Duke app was off. I am waiting for Duke to check into the meter.

Small business, community newspaper, Kershaw News Era, with no one in the office (except very, occasionally) using no lights, no AC or anything else and the bill is $218 dollars per month - $100 of the bill is this line item change of $100 (Fixed Monthly Leaf 50C Charge). That amount seems rather excessive, I've seen comments that it is some item the government allows to charge for "Solar Research". The electric usage is $86.16 per month, the fees and taxes are the majority of the bill. We have other offices that have Dominion service with a guy sitting in the office all the time using lights, AC and that bills is not more than $130/month.