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Duke Energy
reviews & complaints
Duke Energy
reviews & complaints

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414 complaints
33 resolved 381 unresolved

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Duke Energy reviews & complaints 801 - 414

Duke Energy complaints 414

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - no show

Duke energy had my tenant wait all day to get her electric turn on. When he finally got there he broke the glass off of the meter.
He went to get new meter. Told tenant he would be back that day. He said don't worry I'll take care it today! My tenant is 8 months pregnate and has a 2 year old. It was about 30 degrees out during the day and headed toward the teens latter that day.
About 7 pm we call Duke energy for our tenant. First thing they said was nobody was there. When we said they were
lying Duke energy said meter was unsafe and maintenance had to deal with it. We told them yes because Duke Energy broke it!
After over 40 mins of arguring with the most nasty lying ### talking person on the face of the earth they said we could give them our cell numbers and they would call. Waited the rest of night but no calls. Next day no electric yet. I quess our crappy goverment lets them treat people like crap.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - poor customer service

Had trouble paying bill online..via electronic bank transfer..Bank says no request for payment was made by Progress Energy.. was charged a fee, and told that they would no longer accept any payment...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - power bill is a lie

Incident I recieved my current bill this month and is is $200 more than it EVER is.I am really upset about it as I know very well we are careful with our usage.I asked them to come check my meter and...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - unathorized payment from my checking account

This company took two EPAY for my monthly bill of $170.04, they charged twice. When I called they said they were not able to credit my account and that I just had to wait and they would credit from my next bill. I found this explanation frustrating. I f they can easily get my money from my check account, they can replace the authorized DUPLICATE PAYMENT FOR THE SAME AMOUNT ... DEDUCTED FROM MY ACCOUNT THE SAME DAY. i WANT FULL PAYMENT OF THE UNAUTHORIZED PAYMENT THEY TOOK FROM MY CHECK ACCOUNT. THIS EXPERIENCE HAVE LEFT ME TO THE REALIZATION THAT THEY SURELY CAN GET MONEY OUT OF MY ACCOUNT BY REFUSE AND ARE HESITANT TO IMMEDIATELY CREDIT MY ACCOUNT. PLEASE FORWARD WHAT DOCS NEED TO BE COMPLETED ... I WANT TO MAKE AN OFFICIAL COMPLAINT AGAINST THIS 'UNAUTHORIZED ACCOUNT'. THEY KEEP MONEY, EARN INTEREST AND I SUFFER. THIS DUPLICATE UNAUTHORIDED PAYMENT COULD HAVE CAUSE ME TO HAVE AN OVERDRAFT WITH ALL THE 'FEES AND CHARGES' RELATED THERETO. I AM FURIOUS WITH THIS COMPANY. i HAVE BEEN AN EXCELLENT CUSTOMER, ALWAYS PAID BILL ON TIME AND THIS IS THE WAY THEY TREAT GOOD CUSTOMERS. A MONOPLY, I CANNOT UTILIZE ANOTHER COMPANY.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - additional deposits

My husband and I have been customers with Progress Energy since March 2009. We paid a $380 deposit to have electricity in our name at the home we're renting. We moved here from another state and...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - refuse to install a line surge protector

The website has the details of the complaint, which has been filed with the Public Utilities Commission, but in essence:

We decided to purchase a photovoltaic system and feed energy back into the system via GreenPower of NC. From the start their main objects seemed to be to stall, misinform and discourage. It became evident that the people we were dealing with had little idea about photovoltaic or interconnection processes. Either that or they were being intentionally malicious.

The final straw came after line surges (which "Snuffy" Smith, head of ... suggested as the probably cause of the problem) blew up our second inverter within a year. He suggests it is not up to Duke Energy to police their line to keep surges from destroying our equipment, even though we have to provide proof of insurance to make sure we don't damage theirs.

We can't replace $2000 inverters twice a year. Hell, we can't afford to replace the inverter at all.

G
Sep 09, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - frustration

We just purchased a home 3 months ago and each month our bill has been around $300.00 for a 1600 sq. ft. home.

I had an all electric home in Ohio never ever did I have a $300.00 bill for one month.

Every time I call them they can't give me any answers, they just tell me how to conserve electric. I had our air unit checked and it is running perfect, we have no lights on in the house during the day, one tv for toddler and at night maybe 2 tv's and one light over kitchen sink, so how in the world can my bill be so high when the kids aren't allowed to turn anything on and we live like we're Amish.

They also suggested doing a breaker test, not sure about anyone else but if your not used to dealing with electricity and your not an electrician then it's kind of risky. I told them if I could afford to pay a $300.00 a month bill, then I could afford to hire an electrician to come out and check it.

I went as far as calling the North Carolina Public Utilities Commision to enlist their help with this problem.

All they can do is have progress energy check the meter which is better than nothing just incase the meter is bad.

Ughhhh. It's just so frustrating.

I am so disappointed in Progress Energy...my Dad is legally blind and doesn't change anything in the house (thermostat). His house is less than 1200sqft and his bill is $300.00 for Jan and over $400.00 for Feb. He is on a fixed income and can't afford the electric bill-it is more than his freaking mortgage. I have asked that someone from Progress come out an check to see what is causing his bill to be so high. They told me that they don't come out to check-but they come and check the damn meter. I am a very frustrated daughter. I asked if we could get a payment plan for this bill and they offered the monthly payment plan but your balance has to be zero...Wow! The rep told me to check with Social Services or the Salvation Army...that is a damn shame how our seniors are treated..

They told me my meter was fine too, have a $800 bill told me my usage more than tripled from dec14 to jan11 absolute bs...customer service manager refused to give his name or connect me to accounting dept. Now Im told im SOL and have to pay. Did the breaker test and found out that in order to use that much power Id have to run everything in my house 12 hrs per day, does that even sound possible to them?

Hi did you get any help from progress energy coz our bill is also very high and we dont know what to do coz our appliances are running fine.

H
Aug 19, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - scam artist!

ONCE I PAID MY ACCOUNT BALANCE THEY DECIDED TO DISCONNECT SERVICE. I CALLED TO INQUIRE AS TO WHY THE SERVICE WAS DISCONNECTED AFTER THE THEY RECEIVED THE PAYMENT AND WAS ADVISED I THEN NEEDED TO PAY AN ADDITIONAL $188 FOR A DEPOSIT AND $30 RE-CONNECTION FEE! YOU TURN OFF MY LIGHTS AFTER I PAY! WOW! AND THEN CHARGE ME MORE $$? CALLED CUSTOMER SERVICE AND THE GIRL "LISA" TOLD ME (WITH A VERY NASTY ATTITUDE "YOUR THE ONE WITH THE LIGHTS TURNED OFF", I REQUESTED A SUPERVISOR AND HE SAID HIS NAME WAS JOHN. WHEN I CALLED BACK WITH MY CONFORMATION NUMBER AFTER PAYING THE ADDITIONAL $188 THERE WAS NO SUPERVISOR THERE BY THE NAME JOHN!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - customer service

I just got off the phone with a representative there and she was probably the nastiest person I have ever spoke with in my life. I guess you just cannot find good customer service anymore b.c she was so rude that I wanted to just punch someone once I got off the phone with her. That is how angry she made me. As a customer I should never have to feel that way. I simply wanted to know what I could do to better the situation that I was in. Thinking maybe they could offer some suggestions or assistance and she acted like I was crap and did not deserve her time. I never raised my voice or disrespected this lady in any way but she made sure that she let me know that my issues were not her concern and that I just needed to shut up and pay. All you really ever want in customer service is for someone to even act like they care or to even sound like you are important enough to them and it just does not happen like that anymore. I did email them to let them know just how GREAT their customer service was...i shall see what happens.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - high bill and excessive fees

STATE OF FLORIDA NEEDS TO IRADICATE PROGRESS ENERGY AND THEIR MONOPOLY OVER THE ENERGY BUSINESS- THEY ARE A RIP OFF- 1) RATES ARE UNUSUALLY HIGH- THEY MADE ME MAKE A DEPOSIT ON MY ACCT IN ADDITION TO...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - reconnect services/unauthorized request/false idenity

Ron Hamilton stole my idenity by having a female call in request to restore service to 4708 Peabody where he resided as tenent using my name Juanita and cell number which was easily obtained from my business card of Mary Kay Cosmetics, which he eventually stole upon his eviction September 6, 2006, along with items totalying $13, 000 including my dryer, my antique dollhouse, antiqwue kettle stove, rugs, computer desk, bar stools, shoe racks, brass lamps, home depot home repairsupplies, new dryer, tile, vinyl floooring, spackling, , etc. Duke accepted this call as actual voice verification of me and use of cell number. duke did not verify home phone, nor address for caller id. Duke realized home was not occupied by me-I had services at separate address. Roy a. Green reported me as tenent to Legal Aid and himself as sole owner, while my sister and I shared owndership. Duke did not seek payment of illegally obtained services from either co-owners Roy A. Green or sister Hulda J. Prater, and have switched charges at 4708 Peabody to my residence of 975 Windsor, illegally and improperly. These moneies and penalities of $982.30 plus dollors are owed by Ron Hamilton, evicted tenant, debtor, based on illegal request and idenity theft.

M
Jun 02, 2009

I wish there were more options for gas and electric in our city. Duke has monopolized the field and they know it, therefore they bully consumers. I think their service and customer service is aweful! This is the most insensitive company I've ever dealt with. No compassion or regard for personal issues that may arise. If there is ever another option for me I would Disconnect my services with Duke energy in a heartbeat. I am begging for another energy company to offer more services in the city of Cincinnati.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - past utilities charged to another customer

Thomas Worrell, Huff Realty, had charges transferred to my name and account retro to January 2007, prior to my acknowledgement of deed transfer using my name and SSN. Mike Ealy, Model Realty 2170 Gilbert Avenue Cincinnati 45206 was prior owner per settlement statement and so was Donald Berberich, Brookville Kentucky who previously owned this utility account considered under 975 Windsor. The transfer amonted to $1271.91 ofr useageprior to my occupancy of 5/27/08 and installation of new furnaces (previous ones non working) of November 2007. These chargesd are clearly someone else's and not accredited to me, Juanita B. thomas (deed transfer 12/07) Mike Ealy and Thomas Worrel had keys to the premises and Duke entered and levied readings not associated with me or my account. Complainant Juanita B. Thomas.

J

Duke energy is [censor], they (entire company) are nothing but thieves! They would bleed a prune dry for the almighty dollar! They are soul less, heart less and uncompassionate. They aren't in business to treat their customers with dignity and respect they are there to serve themselves, to better themselves and to screw the hardworking who get stuck with their services. Hey Duke energy, just remember at the end of your day whos money feeds you and your family! It's the people your taking advantage of, the elderly, babies and ones that are sitting tonight without heat, without lights because of your greediness!

When I moved to 3142 safer the landlord had the whole building in my name no master meter! he let us rent upstairs we kept it for 1 month went back to just having the bottom floor and a couple moved upstairs...guest what bill was still in my name. went to duke energy they did nothing..suggested i move because the whole thing was shady. my finally bill 1500 dollars.

L
Mar 23, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - terrible customer service

Normally, I do not take the time to complain or share my experiences with companies. In the past, I have felt like all companies have good and bad employees and have understood and accepted the...

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E
Mar 10, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Duke Energy - over charging

progress energy sucks, I have been paying for utilities for 8 years never have my utilities turned off. I have been with progress energy for only 10 months they turned off my electricity twice...

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