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4.2 1227 Reviews 260 Complaints
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DuckDuckGo complaints 260

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D
9:31 am EDT
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DuckDuckGo Homepage

You give no place to actually contact or provide help so I am posting here. That in itself I guess is a complaint that DuckDuckGo solicits for funds but offers no means of customer support.
So the problem is: I had DuckDuckGo installed as my default homepage. My problem when this was installed is that "suddenly" the homepage for DuckDuckGo is now fully devoted to Hillary Clinton! I do not want to be looking at this woman everytime I open my computer! No one can seem to help me find where I can change my home screen to have a search bar like Google does. What is DuckDuckGo advocating? If this can't be changed I will have someone help me find a way to stay with Google, at least they aren't forcing me to look at content I want to avoid.

Desired outcome: Get instructions on how to change the homepage

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M
3:33 pm EDT

DuckDuckGo Love ddg but its being compromised!

[In the end I found this isn't duckduckgo either, ugh!]

Duckduckgo 6 stars! OUTSIDE companies pretending to be ddg for contact or downloads 0 STARS!

I'm trying to download ddg browser and engine BUT I'm only able to go through other sites NOT ddg. Some even give pop up adds! This goes to show. YOUR doing what you say- giving privacy and they are trying to put in a back door before it even gets to you. This is OUTRAGEOUS, the internet's abuse of privacy! Please email instructions to download for windows 7 PC browser and search engine download to [protected]@gmail.com feel free to call or text
[protected]. Your the most trusted by those that know whats going on. Keep up the great work! Others are trying but failing to get the REAL ddg- don't let them railroad you. Find a way to make sure others can get the real download from YOU AND ONLY YOU. FYI my tries that were all blocked were through EDGE. You need to fix the web searches for when people try to get the REAL DDG without all the back doors.

Desired outcome: download browser and search engine for windows 7 PC without back doors from other software companies

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GoodPar
, US
Jan 07, 2022 8:21 am EST

You should change your name to: DuckGoIt!
Instead of telling someone to Google It.
We can tell them to DuckGo It
Think about it!

ComplaintsBoard
D
5:18 pm EDT

DuckDuckGo Cairns Windscreens search

Hi not really a complaint I have been using you guys all year through brave browser..
My business Cairns Windscreens has old info linked to the search and all the calls keep going to the old business owner.

I have had the business for 3 years now, I would just like to know how to get the search updated to my details.

Cairns Windscreens
[protected]
Bathurst drive, Bentley park 4869

Desired outcome: Cairns Windscreens details change

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D
11:46 am EDT

DuckDuckGo Search engine

Query results are barely relevant & peripheral, ostensibly pre-determined, pre-scrubbed, skewed, whitewashed, either with or without filters. Results appear weak, as they are maximally restricted. This is simply evidenced by the results having only peripheral relevance to short, specific, non-obfuscatory or ambiguous queries. Queries regarding confrontational information associated with powerful corporate or individual entities is notably weak or absent, even though strong in recent legitimate press reports, & in public response.
I am betting that DuckDuckGo.com sells a negativity-proofing immunity guarantee to shield paying corporate entities, politicians, right wing media propaganda machines, etc.
I am sorry that this search engine is a failure both at maintaining my privacy & bringing me results relevant to my queries.

Desired outcome: Comprehensive search results that are specifically relevant to search query, good & bad

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N
1:10 pm EDT

DuckDuckGo American Airlines

When I attempt to book a flight I can get to the homepage. But when I put in the flights I wish to take and click to go to the next step and see those flights available, I recieve a message Access Denied.

Desired outcome: Fix the problem, please.

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9:42 pm EDT
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DuckDuckGo When searching on duck duck go

I would kindly like to point out to Duck Duck go program makers that when searching propaganda comes up that is spread by the Chinese Communist Party. I am a Falun Dafa Practitioner, and I frequently type in Falun to quickly access Falun Gong or Falun Dafa websites. I'm constantly offended by the option of choice that comes up when I type in the word Falun. That offensive choice is Falun Gong Cult. Falun Gong is the exercise and meditation that we practice regularly and Falun Dafa is the whole practice, reading from teachings from the founder and sharing experience and also the excercise and meditation. There is no such thing or group as Falun Gong Cult. The people who decide to practice Falun Dafa keep their own thoughts and ideas, they keep their own personality and every Falun Dafa practitioner thinks for themselves. We come together to share our experience in practising Falun Dafa. We also expose crimes towards Chinese Falun Dafa Practitioners whom are currently being persecuted and killed for their belief in heaven, Gods, universal principles Truth Compassion and tolerance and also faith in the Founder of Falun Dafa and faith in the practice Falun Dafa. By practising Falun Dafa my health and life has improved 100%. It is sad and cruel that the Chinese Communist Party are persecuting good people by locking innocent people up in Labour camps and jails. The Chinese Communist Government has wrongly accused Falun Dafa as being a cult. The Chinese Communist Government lies and covers up its human rights violations.
I live in society and contribute to my local area as a citizen. I practice Falun Dafa on my own or with a group, the choice is mine. I keep my own thinking. Falun Gong or Falun Dafa is not a cult. I hope you can remove the Falun Gong Cult option from your search when people type in Falun Gong or Falun Dafa. Also be aware all writings about Falun Gong or Falun Dafa being a cult are lies and propaganda with the source of information would come from the Chinese Communist Party. I hope changes are made or I will have to use another service.

Desired outcome: Yes I would like to know the outcome.

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12:59 pm EDT

DuckDuckGo Searched "why is it called a forefinger" and get "why is it called a blowjob"

7/9/2021
Unbelievable! What world do we live in today that everything has to be perverted. Children are among the many that use the internet and this is the crap that is being fed to them.

I assure you, this is exactly what was happening in Germany back in Hitler's time and he saw that the Jews were responsible for this blatant attempt to destroy the morality of his country. Pornography was rampant in Germany and LGBTQ was the rage in his time. Hitler was determined to root out the filthy Jew out of his country for this fact and also they were responsible for crashing their economy to purposely gobble up everything at pennies on the dollar. This is what happened to the USA during the Great Depression of 1929, the Jew crashed the stock market and banks everywhere went belly up. The Jews scooped 'em up for next to nothing — classic Jewishness.

I've been loyal to duckduckgo, but I must find a more trustworthy search engine. You Jews can have each other in Hell. I, nor my family, need any part of this filth — you can have it all.

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12:57 pm EDT

DuckDuckGo Search engine

I typed "ctcfamily.com/wonderfully-made" in your search engine and every time it came up with three or four porn sites and the then below sites that had "Wonderfully Made" in them but not a link to the site I was looking for. When I typed https://www.ctcfamily.com/wonderfully-made it came up. This is extremely disturbing. Is your first goal to lead people to porn?

Desired outcome: Search engine should seek sites that have all or most of my words used in the link to site first and foremost.

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F
F
FooTangClan
Salem, New Hampshire, US
Sep 29, 2021 9:31 pm EDT

Same here! Ridiculous!

ComplaintsBoard
F
8:14 am EDT
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DuckDuckGo The duck duck go browser

My device has not got the duck duck go app installed yet my browser that is brave browser is redirecting to duck duck go browser. I deleted duck duck go off my device weeks ago so why is it still installed?

Desired outcome: Remove the browser from my device

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9:27 am EDT
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DuckDuckGo Web search advertising

I have been running Duck Duck Go for a couple of years and like it BUT I am getting annoyed at its inability to maintain preferences. In particular I do not want my home screen cluttered up with advertisements for your service.
Every time I reset the preferences things are fine for two or three weeks - then the ads, etc come back. This is not just one computer - it happened on my iMac and MacBook Air.
If this does not get stabilised pretty soon I will no doubt drift back to Google, or more likely, MadAsAFish.

Desired outcome: Preferences are maintained

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2:12 am EST
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DuckDuckGo I constantly get told that the webpages don't open

When wanting to open a website, it always states not available
Deleted the app, reloaded it and it still doesn't work

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10:06 am EDT

DuckDuckGo Cannot purchase products

I switched to your server but have been told it is not supported by several companies and two have refused click on to buy requests. I really like your site as it is easy to operate and search history is just flamed away but I'll have to go back to Ecosia if this cannot be resolved. Is there a simple reason why this has happened? I am a private subscriber retired and not linked to any company. Purchases are for my personal use.

Desired outcome: Be able to purchase goods

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K
3:56 pm EST

DuckDuckGo App Store will not let us download duck duck go

As soon as you click "open" it comes up with Applebee's site. Really like this brown… what is wrong?

Desired outcome: Ability to download app

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S
7:25 pm EDT

DuckDuckGo Dodgy website "auvehiclecheck.com" coming up when searching under "car rego expiry"

I wanted to check when my rego was due. i used duckduckgo and searched under "rego expiry date". The top site that came up was ausvehiclecheck.com . I went through the process and for $0.50c they were able to tell me the expiry date of my vehicle. little did I know I was signing up to a monthly subscription of $4.95. Who needs to check their rego every month? This site is a scam and it's a disgrace it comes up first on your list. I can see it doesn't come up anywhere when using google. You need to shut it down now!

Desired outcome: Close down this site from your search engine

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2:15 pm EDT
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DuckDuckGo site

Why is this site ALWAYS going down? I don't want to use Chrome. This is a great site, but the problem is happening several times a day. Please correct it. Thank you.

Desired outcome: fix it please

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K
1:38 am EDT

DuckDuckGo Unauthorised website intrusion attaching itself to pornhub

Early hours Saturday morning browsing through pornhub on an adult site another unknown porn site attached itself blocking me out of the web page I was on bombarding me with porn and different porn Web sights not requested in fact I think the websites appeared to be a young aged porn possibly illegal before I knew it I had over 80 sites I had to delete or clear and also in them site I was frequently requested of possible viruses and to download a System Cleaner.
Question: how do I protect myself from this happening again.

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7:51 am EDT

DuckDuckGo very slow, always saying my privacy not protected

Started using duck duck go several months ago, to protect my privacy. Ever since I started using it, the internet is very slow, any time I try to open a news article, it denies me a couple of times, saying it's not safe. It has been a pain ever since I switched over. Either this gets better, or tell me how to get back to google search. Thanks, Maryjean Kalanges
[protected]@gmail.com

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6:17 pm EDT
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DuckDuckGo Restore frankspeech.com to search engine results

Date 4/21/2021. Duck duck go does not show frankspeech.com when doing a search in duck duck go. Restore frankspeech.com to search engine results just like any other search.

Desired outcome: Treat frankspeech.com just like any other social media site when conducting searches, i.e., permit frankspeech.com to appear when we do a search in duck duck go.

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9:49 pm EDT

DuckDuckGo Tracking History

My brother purchased an Eflite F-15 Eagle remote controller airplane. I wanted to read about this F-15 so I used DuckDuckGo to find a video. Less than 10 minutes after viewing a video I went to YouTube and the THIRD item showing was a 6 minute 38 second video of a F-15 rc plane.

I understood DuckDuckGo would NOT track my viewing history, but yet here is a prime example of being tracked !

I hope there is a very valid reason (I doubt it) that my viewing history via DuckDuckGo was tracked.

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1:42 pm EST

DuckDuckGo Duck Duck Go browser login issue

I recently joined an online fishing club. When I login to my account it doesn't work with DDG. I have to switch to Chrome to login which does work. I don't know why it doesn't work and it would be really nice if it did.

Desired outcome: I don't have to switch to another browser to login to SaltStrong.com

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.

DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review no way to contact DDG without having to pay. They haven't responded to letters mailed to them and they won't answer their phone. was posted on Apr 6, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1227 reviews. DuckDuckGo has resolved 7 complaints.
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