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1.0 74 Reviews

Disqus Complaints Summary

1 Resolved
73 Unresolved
Our verdict: If considering services from Disqus with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:02 pm EDT

Disqus Disqus deleting comments

When there is a problem with DISQUS that doesn't fit their cookie-cutter response sites (that provides you no human to talk with except a general blog that are NOT company representatives) - DISQUS wants you to PAY for any level of decent (human) customer support

My issue - after over a year of using DISQUS they suddenly say I have not posted nor had any responses - YET - on that same webpage making that announcement off to the left of the page it shows I have 7, 400 Comments, 8, 800 Upvotes, and 4 Followers

I don't feel I should have to pay for technical service to correct this when it is entirely DISQUS' fault

Desired outcome: DISQUS fixes what is clearly THEIR problem and restores all my comments

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5:53 pm EDT
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Disqus disquis notifications

who do i talk to resolve this, or at least find out why ?!?

my email account:

[protected]@gmail.com

username:

offbabelon

my comments post.

if i go back to a site i find the comment is still there with replies to it.

but ny notifications are frozen on continually "notifying" me about the same comment notifications from a week ago.

so it's not like i've been blocked, but why won't my notifications update ?!?

this is happening on ALL sites, not just individual ones that are therefore not the problem. it's the disquis notifications itself.

Desired outcome: at least tell me why and how this could happen, and how and with whom to address it.

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3:34 pm EDT

Disqus Disqus

My comments are being marked by Disqus as spam when they clearly are not. There is no moderator to contact and the comments are never restored which suggests to me there is no one monitoring the comments which are automatically marked.

This is a comment that was marked as spam: “I only want a helicopter.”

Disqus collects and sells data, They don’t seem to be interested in providing the service they promise web sites

Desired outcome: I'd like to know if it is even possible to contact Disqus or if it is just a bunch of computer software apps collecting data

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Pyomy2010
Matawan, US
May 01, 2023 5:13 am EDT
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I also have been flagged as spam. I’ve been using disgus since 2016. Never had a problem. Don’t know how to contact them either. Somethings wrong

Is Disqus legit?

Our verdict: Complaints Board's thorough examination reveals Disqus as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Disqus stands out for its commitment to quality and security. Clients considering Disqus should delve into its customer service record to gauge compatibility with their expectations.

Disqus earns 91% level of Trustworthiness

Perfect Trust Endorsement: Disqus achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Disqus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Disqus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Disqus website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Disqus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Disqus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Disqus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 74 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Disqus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Disqus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
1:39 pm EDT

Disqus Mallard fillmore on arcamax

Please forward to the proper department:

This person, [protected]@alleycatter, on your Mallard Fillmore Arcamax site has been monopolizing the comment section with derogatory, inflammatory, and inappropriate memes for quite some time now. The posts are insulting and often contain sexual innuendo and imagery. His written posts are often sexually and or personally insulting in nature. He is abusive and has no place on a site such as this where children can view his incessant memes and posts. They often take up about 50% of the visual field. You might want to limit or eliminate the posting of images altogether. Blue_Fez @disqus_qGeWjtaCiS is also abusing the posting of images and memes. They cannot be good for driving traffic to this site and could very well take a financial toll by driving subscribers away. Do you not think his "Retard" avatar is offensive? Behavior like this certainly will not drive potential subscribers to this site. Abuse like this should not stand. If there is any moral compass to the moderators of this site they need to take action as soon as they can to make sure activities such as this are not condoned or tolerated. You might also consider limiting the amount of memes posted. They very rarely add anything to the conversation and take up way too much space.

I intend to contact the corporate offices of King Features as well.

Desired outcome: Restriction or banning of user.

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5:14 pm EDT

Disqus Mallard fillmore on arcamax

Please forward to the proper department:

This person, [protected]@alleycatter, on your Mallard Fillmore Arcamax site has been monopolizing the comment section with derogatory, inflammatory, and inappropriate memes for quite some time now. The posts are insulting and often contain sexual innuendo and imagery. His written posts are often sexually and or personally insulting in nature. He is abusive and has no place on a site such as this where children can view his incessant memes and posts. They often take up about 50% of the visual field. You might want to limit or eliminate the posting of images altogether. Blue_Fez @disqus_qGeWjtaCiS is also abusing the posting of images and memes. They cannot be good for driving traffic to this site and could very well take a financial toll by driving subscribers away. Do you not think his "Retard" avatar is offensive? Behavior like this certainly will not drive potential subscribers to this site. Abuse like this should not stand. If there is any moral compass to the moderators of this site they need to take action as soon as they can to make sure activities such as this are not condoned or tolerated. You might also consider limiting the amount of memes posted. They very rarely add anything to the conversation and take up way too much space.

I intend to contact the corporate offices of King Features as well. 40 offensive memes posted so far today April 5, 2023

Desired outcome: Remove this commenter or prevent him from monopolizing the board.

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canon112
South Bend, US
Aug 20, 2023 12:44 am EDT

Who is this guy HardThought and why was he allowed to post a swastika. No wonder @aone got so angry.

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AnyoneHere
, US
Aug 09, 2023 6:26 pm EDT
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Here’s why nobody cares what you think, @aone

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8:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Disqus I am getting very sick & tired of seeing “your profile is blocked”

Hello all! My screen name is “ darin/maga/doesn’t speak troll.” I very frequently comment on the site gateway pundit, as well as welovetrump. I have never ever used curse words, threatened, or attacked anyone on these sites ever and yet I have been the victim of all three of these things by various leftist trolls, and nothing is ever done with them, and yet recently I have received a “your profile is blocked and you cannot comment blah blah blah…” I refresh and my comment is then posted. I am seriously getting very sick n tired of having to refresh and post. Can you please, for the love of god, fix this! (and start harassing the trolls who rightfully deserve such messages!) thank you. I hope you somewhat care and fix this. Have a wonderful night

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Janice Gillman
, US
Apr 05, 2023 3:45 pm EDT

My posts keep getting marked as spam by those who disagree with me. Then my account gets (temporarily) blocked. Disqus must block first and check later, eh?

ComplaintsBoard
K
8:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Disqus Setting up an account to reply to comments to news articles.

Have been trying for months to set up an account with "disqus" so I can make comments to posts on the internet... This outfit "disqus" seems to have control over a lot of internet new media outlets, but block attempts to set up comment accounts. The date of this complaint is december 29th, 2022... I do not have the other dates. I do not even have the email addresss of this outfit : www.ComplaintsBoard.com

I need an email address so I can register this complaint and track the progress. This entity "disqus" seems to operate anonymously and block peoples efforts to make comments to news articles. Please send an email to [protected]@juno.com... It is appalling that this site does not contain an entry for the email address.

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10:24 am EST

Disqus Disqus, comments, moderation and questionable ethics

24/11/2022 14:30

Why is it that Disqus defends people who sexualize children?

I ended up getting into a conversation with someone in a comment section under disqus, the cause of the conversation is they were sexualising the underaged characters in stranger things season 4, if you're not aware the villain of the series uses tendrils of flesh like arms, and this person was referencing tentacle porn with these kids.

This begins a brief back and forth until this person calls me a pedophile, what you need to know is this person is known for sexualising children, not even passively or jokingly but they will literally go into known children's communities and post about sex, and cum production.

So why is it that my comment pointing this out was deleted but their comment calling me a pedophile has been up for 11 hours? Why is Disqus siding with, and defending people who sexualize children. this user literally has 2000+ comments on their profile, it's not like this is a one off.

I briefly looked into it and found more than ten times where they've called people pedophiles and two separate times whenever they called people school shooters, including when talking to people who openly stated they are under aged. I also found constant sexualisation of characters regardless of their age.

By the way it took me less than 10 minutes to find these because the user is constantly active on the platform.

Oh, additionally this person has broken the terms of service if that wasn't already stated.

They've been openly racist, referring to anyone who supports Black actors in movies (This conversation was talking about the lead actors in the movie "Nope") as "Fake Woke Activists who pretend to like Samuel L. Jackson and then go back to their Klan Meetings"

Then whenever you factor in the sexualisation of children, and false pedophile and school shooter allegations that instantly breaks literally the first rule of Disqus.

"Targeted harassment or encouraging others to do so

Hate speech and other forms of targeted and systematic harassment of people have no place on Disqus, nor do we tolerate communities dedicated to fostering harassing behavior."

I am sending this at the same time as reporting them, so don't recommend I report them, This complaint is more about the fact that my comment defending myself was deleted within the hour, but their comment with full pedophile allegations has remained up for how many hours?

If it were as simple as my comment was flagged for including the word pedophile that would be fine but the fact that you have two comments with pedophile in them, one making an allegation and the other defending and yet the one that's defending is taken down, but allegation is kept up for however many people to view? That sounds like it was viewed by a human and deleted manually to me.

Desired outcome: Explain why defending yourself against false pedophile allegations is wrong, but making false pedophile allegations is A-Okay!Additionally explain why open sexualisation of children is okay on your platform.

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Update by SakuraYuki
Nov 24, 2022 11:12 am EST

The first line of my previous complaint was "Why does Disqus defend the sexualisation of children on their platform" which was followed up by an in-depth description of events leading to my comment, which was me trying to defend myself from a false pedophile allegation being removed, the description also detailed examples of pedophilic activity on the Disqus platform AND offered evidence on the matter...

That description has now been removed, giving a 404 error whenever I try to go to it. If I attempt other complaints they load fine, just my complaint which regards the defending of child predators on their platform.

Me wonders what will happen if I take this new evidence and go a little higher up the chain, what will happen if I go to Zeta Global regarding complaints about Disqus silencing complaints about child predators on their platform?

Update by SakuraYuki
Nov 24, 2022 11:24 am EST

Why is it that a complaint about your lack of moderation regarding a subject that requires a ton of moderation lead to MY account being punished, all of my messages deleted and my complaint removed?

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8:15 am EST

Disqus Comments 'Detected as spam'

On several different Disqus sites such as the Spectator magazine and TCW over the last 6 weeks all my comments under the avatar 'bonhommie' are 'Detected as spam'?

I already wrote to 'Disqus spam problems' and they suggested 'Verify your email' and always answer with the thread listed as 'Newest' first.

I Tried both these but still get 'Detected as spam'

Desired outcome: Please tell me what to do to stop this happening.

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1:08 am EST

Disqus Comment board Times of Malta

Dear Sir/Madam

I have an issue in connection with my disqus profile on times of malta newspaper. I love to contribute in this newspaper in fact i have over 11k comments, see photo attached. It seems I've done something wrong as there are two profiles one of which i do not want. I have no idea how this profile came about i probably pressed something. I am attaching photo of the profile i do not want. The one i want is @jamescalleja. I would appreciate if you could kindly help me as I'm not comfortable deleting my profile as I'm afraid this would delete the profile i want (@jamescalleja) which i have been building for years

Desired outcome: I have two profiles. I want To remove the profile i do not want.

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4:53 pm EDT
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Disqus LGBTIQ+ / antisemitism issue

My contact: Daniel @disqus_ZbJDxyaFMZ

email: [protected]@tutanota.com

As of 2022/10/29, all my comments @hlavnespravy.sk are marked as spam by default. On the same day, I sent an email with a complaint to @hlavnespravy.sk asking for a moderator contact to discuss the issue. On 2022/10/31 I received an email from the editor-in-chief of hlavnespravy.sk confirming that they do not moderate comments and that they are all for freedom of speech.

Despite their assurances every comment of mine on @hlavnespravy.sk are automatically marked as spam (hidden from readers). Can you kindly investigate who did this?

My explanation for my comments are marked as spam is because I am the only pro LGBTIQ+ voice on their platform. The rest of the comments are very homophobic and some of them call for the physical elimination of gay people from society in Slovakia.

I find it very hard to read it especially after the first ever terrorist attack on LGBTIQ+ people on the October 12th 2022, when a terrorist shot dead two young gay men in a gay bar in Bratislava. The killer left a manifesto explaining that he hates gay people because they were a tool of global Jewish supremacy. It was a direct attack on gay people and Jewish people as well.

Desired outcome: I want my comments @hlavnespravy.sk to be visible to the entire reading public. I want my voice to be heard because I stand up for LGBTIQ+ people because I am one of them.

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1:30 pm EDT

Disqus My comment was detected as Spam

The following comment I made was detected as spam on Headline USA. It is not spam. Please restore this comment immediately.

Trump Says He Wants Marjorie Taylor…

LiberalsLie

LiberalsLie

malibulandlord

9 days ago

Detected as spam

Is Tulsi Gabbard a Republican now or a populist? She is still quite liberal on many issues, and quite likely would disagree with Trump on many fundamental issues. Can’t believe people are so willing to jump on the bandwagon without thoroughly investigating!

We have received your request for

Desired outcome: Restore my comment immediately as it is not spam.

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2:05 pm EDT

Disqus Comment incorrectly marked as spam

Says He Wants Marjorie Taylor…

The following was a comment I made on Headline USA. It was marked as spam, even though I never made this comment before.

LiberalsLie

malibulandlord

6 days ago

Detected as spam

Is Tulsi Gabbard a Republican now or a populist? She is still quite liberal on many issues, and quite likely would disagree with Trump on many fundamental issues. Can’t believe people are so willing to jump on the bandwagon without thoroughly investigating!

We have received your request for review

Desired outcome: Restore the comment which is incorrectly marked as spam.

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12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Disqus Comments marked as spam, woke mods, violating even site tos.

Hello,

All my comments being marked as spam. Very simply, They are not. I contacted the appropriate threads Disqus states and their so called "MODS" are part and parcel of the profile as even my comments stating about the fact the situation continues to happen is now being mocked by these toxic people who are classed as "Mods" and other sites I have contacts state "THEY" have no problem with the comments, but they said they couldn't access the folders to restore them.

The fact more so when the so-called Mods are telling you to "Say Hi To Joe Rogan for me" as replies as they attack you and mark your comments as "SPAM".

Not sure what that means, but clearly there is nothing wrong with the comment below.

This is beyond disgusting how these people with fake names, stolen images as profiles and hide behind private profiles are the true toxicity. The fact that I post stating facts on a Disqus help thread and am being attacked by the very people who are supposed to help you says plenty. You can clearly see as my Disqus profile is public and I have enclosed screen shots of evidence showing these abusers flagging and removing even basic requests on Disqus's help forms.

Desired outcome:

I would like all the the comments I made to be fully restored and my access to every site restored and all these so-called Mods that push the toxic agenda of diversity, inclusion and promotion of the sickness of the leftist agenda. banned from using the platform again. Full IP ban as well. @cali_queso and all these other so-called moderators all need banned from the internet.

I would also like an explanation of why this was even considered spam in the first place.

Desired outcome: I would like all the the comments I made to be fully restored and my access to every site restored and all these so-called Mods that push the toxic agenda of diversity, inclusion and promotion banned from using the platform again.

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7:38 pm EDT

Disqus Comment marked as spam.

Hello,

The following comment was marked as spam. Very simply, it was not. Please restore my comment. I contacted Headline USA and THEY have no problem with the comment, but they said they couldn't access the folder to restore it. Not sure what that means, but clearly there is nothing wrong with the comment below.

Sincerely,

Craig Hardy

[protected]@gmail.com

Below is the comment in question:

Discussion on Headline USA 37 comments

Trump Says He Wants Marjorie Taylor Greene to Be in His Next Admin.

LiberalsLie

LiberalsLie

malibulandlord

2 days ago

Detected as spam

Is Tulsi Gabbard a Republican now or a populist? She is still quite liberal on many issues, and quite likely would disagree with Trump on many fundamental issues. Can’t believe people are so willing to jump on the bandwagon without thoroughly investigating!

We have received your request for review

Desired outcome: I would like the comment I made to be restored. I would also like an explanation of why this was even considered spam in the first place.

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10:44 pm EDT

Disqus Stop censoring my comments by marking them as 'spam' or the eternal 'pending'

Every comment I make is deleted from the discussion site(s) and are marked as spam, no matter what my comment is, even trying to tell my favorite sci-fi movie... This is unfair and un-Democratic. I have recently read a comment that called for a member of congress to be'dragged behind a truck in front of the Whitehouse."My comments do not call for violence, my latest 'spam' was for making fun of Jamie Raskin's name, and yet the same comments were made by several people on the same Disqus comment site. Please quit blacklisting people by moderators who disagree with comments, quit being censors for the Democrats. Why am I being silenced, please explain.

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12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Disqus Disqus Annihilated My Account Because I Mentioned Klaus Schwab in a Comment

Date of incident: September 21, 2022

Time: 11:45 A.M.

I commented on The Gateway Pundit's website, in their comment section, a reference to an article about Klaus Schwab. The title of the article was, "Digital Militarization of Klaus Schwab's WEF and the United Nations" published on August 21, 2022 by RAIR Foundation. Within one hour, my comment was deleted and I could not log into my account. I have had my Disqus account for three years, since August of 2019, and I have never had trouble logging in. I could not log in using my email address, nor change my password, and Disqus said that "there is no account connected to this email". I kept trying to log in and kept getting the same message. I still can not log in and my account is totally gone. I had over 20,000 comments and over 45,000 likes on that account. The whole account is gone.

Desired outcome: I want my account re-instated.

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7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Disqus Reporting

Would be nice if there was a better way to report users who probably need something more than just a simple flagging, and also to be able to do so without needing to create an account. And a system in place that can find some of these users by searching for keywords (or a much better system) would be good to see.

I was unable to report a user on worldstarhiphop.com named "irapewhitewomenmexicanGOD" who would say things such as "Hurt. Nℹ️ggers 🐒, etc.

I no longer have access to my old email/disqus account, which is why I can't flag anyone, and didn't want to create a new one. Maybe something will happen by posting this here.

Anyway, get better at banning accounts like this in the future!

Desired outcome: Look into this person's history/investigate them heavily, then delete their account.

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7:00 pm EDT

Disqus On Brighteon.com the disqus moderators

Discus has me blocked from posting on brighteon.com biblical scriptures anything this has been an ongoing battle that has not been resolved. All I know is disqus dislikes american truth and biblical scriptures and I have sent you a ton of evidence since last year. Disqus deleting, removing, banning, spamming, truth and i've filed multiple complaints with all info but nothing is being done. Disqus blames brighteon. I have not broken any terms nor policies, something evil is on brighteon.com blocking, removing biblical scriptures and american truth - evil disqus is blocking and removing my biblical scriptures and american truth on brighteon.com all sights, I have not broken any rules. Help me get back on wolf stonehenge — Your request (89620) has been received and will be reviewed by our support staff.

To add additional comments, reply to this email. /

Today 04/25/2022 post as WOLF STONHENGE = YEP PREP, Military taught sewing many moons ago.

We are unable to post your comment because you have been banned by Brighteon.com. Find out more. — / Your request (89552) has been received and Many more complaints yet nothing is being done to favor what ownerMike Adams said WE HAVE FREEDOM OF SPEECH ON BRIGHTEON.com Website well corrupt disqus is removing, spammig, blocking, and banning OUR AMERICAN Freedom of Speech. WHY5-14-2021

Wolf Stonehenge Profile | ComplaintsBoard.com

Formerly STONEHENGE WOLF now Yor Shadow Thank You for your help

Desired outcome: reinstatement on Brighteon.com to post freely

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11:09 am EDT

Disqus Shadow banning

My comments on the Breitbart website are constantly shadow banned. They are not hate or violence inciting. Why? There is no way to contact Disqus to understand the reasons of their moderator actions.

Desired outcome: I want them to explain why they are doing it.

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