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DuckDuckGo complaints 260

ComplaintsBoard
E
8:59 pm EST

DuckDuckGo DuckDuckGo

You are now censoring information. You were supposed to be an "Open Source" of information, and I was free to decide for myself it's source. You have violated your own standard. A standard you based your reputation on, that reputation now is no better than google or facebook.

Desired outcome: Publicly retract your position of censoring information.

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D
8:12 pm EST

DuckDuckGo Duck duck go

You lost my business today.

You sensor

search results like others are doing. I just removed youre app.

I will do my research and find a search engine even if if I have to purchase it .

You lost many users because you did that and am sure you will loose many more . I'm now going to share the YouTube video to everyone on my list and to YouTube like many others I'm sure have done and are going to do.

Desired outcome: I dont care. You lost my trust !

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H
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo censoring search results

Duckduck's "down ranking" of "Russian disinformation" is a really bad move.

I can go to google for that kind of crap.

How about "American disinformation", "British disinformation"?

There is plenty of disinformation out there on any topic you might imagine

Who decides what is disinformation?

I want to make that decision on my own.

I DO NOT WANT DUCKDUCK TO GUIDE MY THINKING!

I do want a public statement by Duckduck saying that your search engine will be and remain unbiased.

Desired outcome: Fix it!

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J
4:26 pm EST

DuckDuckGo Freedom of speech and thought

I just found out you guys are being loyal to your word and what you advertised when starting up. You shouldn't be sensoring or adjusting what you think is best for people to see or adjusting your search engine to do so. Bottom line don't be a [censored]ing fake phony communist company hold true to what you ran on from the start or you can get lost like google! Hold the American value or ur a communist too

Desired outcome: Hold true to your values

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K
4:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo DuckDuckGo censorship of Russia information

Hi DuckDuckGo

I read about your censoring of information regarding Russia.

Censorship is shameful and wrong.

I'm looking for a new search engine now, as DuckDuckGo is obviously compromised.

Good riddance

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S
2:22 pm EST

DuckDuckGo censorship

if you continue down the path of censorship in search results, i will be forced to find another browser..it was google censorship that brought me to you. Please don't go the way of censorship to appease TPTB

Desired outcome: come to your senses

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K
1:03 pm EST

DuckDuckGo Censoring Content

Really? You too?!? Why are you deciding what I can see and not see? The best thing about DDGo, is that you didn't appear to censor.

You don't get to decide what information is good or bad for me.

I will dump your program off all my family computers, phones, etc. and we will go back to Google.

At least with Google we know they're censoring so I take their info/results with a grain of salt.

I do realize that my leaving will not adversely affect your company, but what a shame that you've fallen into the woke bs.

Desired outcome: Don't censor what information you think I should or should not see.

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B
12:29 pm EST

DuckDuckGo Censored content

Shame on Duck Duck. Bad decision on censoring content. Uncensored, private searching is why people use it. Why do you think this is good in any way for your company? Jump on the censorship bandwagon to signal your virtuosity? People are using your products to get away from that crap. I have lost faith in your business. I am currently looking for alternatives. I'm sure many more people are also.

Desired outcome: Fire CEO, pledge to straighten out your act. Never censor information.

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N
10:03 pm EST

DuckDuckGo Search engine

I read the press release / comments from the CEO in regards to down ranking. There is no down ranking in the 1st amendment. Over last 3 years, I (small business owner) have installed duck duck go in home, office (3 computers), and 4 phones in total to escape Google.

If there is not a reversal in the next several business days - I will go back to google for simple reason that their engine runs smoother ...something I put up with because of your "privacy and marketing as anti-google" If your going to manipulate search results - what's the point?

Desired outcome: REVERSAL of latest business practice admission by CEO

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H
9:06 pm EST

DuckDuckGo Censorship of search results

I understand that you are now going to start downgrading contributors in your searches based on political opinions you don't agree with, otherwise referred to as false news or disinformation. You have no right to dictate what I should and should not have access to. That's my decision it's up to me to discern the truth. The reason I stopped using Google and YouTube is because of that kind of political coercion and now you have lost my patronage as well. I will tell everyone I know about this betrayal of the constitution.Censorship of search results

Desired outcome: Stop the censorship immediately.

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T
T
Tommy Zee
, US
Mar 10, 2022 9:44 pm EST

I completely agree. I am angry and saddened. I chose duckduckgo as a search engine for the same reasons: no tracking, no ads, no cookies, and non-censored searches. The company has broken faith with its users. I am another one who will be changing search engines and telling all my friends to depart the site.

I'm an adult, and I can review and study search results without the ever-present censor looking over my shoulder to help me out. Actually, I am insulted. It's the equivalent of the installing a form of political parental controls to treat me like a child.

ComplaintsBoard
C
8:00 pm EST

DuckDuckGo Search engine

CEO posted that they will be censoring the results I see. Time to look for a new search engine.

Desired outcome: Stop the censorship and use of "authoritative sources"

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D
6:49 pm EST

DuckDuckGo Search Engine

Since you are censoring like the other Big Tech businesses I will no longer be using your service. I will spread the word about your censoring to everyone I know so that those of us that believe in the Constitution and freedom of speech can look for an alternative. The only reason your numbers have grown over the last 2 years is because we were told that you don't censor like Google does. Now there is no difference between you and Google so I might as well go back to Google. Later

Desired outcome: Don't censor.

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T
T
TAndre
Berlin, DE
Mar 30, 2022 2:32 am EDT

Be Brave, I am now...

ComplaintsBoard
K
4:40 pm EST

DuckDuckGo Censorship of any kind is wrong.

What gives you the right to censor content, that's why people have left google... I am dropping support of duckduckgo at this point. RIP...

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B
1:00 pm EST

DuckDuckGo Informing you that you suck

I see you have decided to be a woke Democrat platform and censor information. Not much of a shock, more of a huge disappointment. I don't know why big companies higher woke CEO's to destroy their successful business.

In America we used to allow different views and opinions. By quietly censoring viewpoint you do not agree with, you are destroying the foundation which America was built on. On top of that, the things you censor are ONLY conservative views. Of course you know all this.

Oh well, your choice to destroy DuckDuckGo you absolutely insane [censored]s. I will do everything in my power to get as many more people to move off of DDG as I possibly can. Unfortunately, I probably got hundreds of friend to originally join DGG - as I thought it was free from globalist woke control. But, mark my words, I will not stop alerting everyone I can to the fact that you have joined the Globalists "Great Reset" in force and are an enemy to free speech.

Desired outcome: Learn from your anti-American failures and go away.

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M
9:53 am EST

DuckDuckGo Browser and "disinformation"

Hello,

The ONLY reason I use your search engine is that it is supposedly unbiased. If it is your stance to manipulate what I see according to your idea of disinformation, Duck2Go will no longer be a browser I use. You pretty much trashed the one reason people use your product. Bye.

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N
12:15 pm EST

DuckDuckGo Duck Duck Go search engine/RT

Why is RT unavailable on this browser ?

Since when do i need to be told what i can watch ?

Desired outcome: Stop blocking RT

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A
6:22 am EST

DuckDuckGo Hackney gazeette (local newspaper) article

https://www.hackneygazette.co.uk/news/promoter-felt-bullied-by-in-the-night-garden-trademark-threats-3467558

Please have this story taken down.

This article was first written in 2014 and then updated in 2020. I discovered it when searching my name, Alistair Siddons, with your search engine.

I spoke to a journalist in 2020 but 'on background' only, meaning they should not name me.

The story not only names me but also contains several inaccuracies - for example, I am not and have never been a 'promoter.'

These inaccuracies are so key that the article is really little more than gossip. As I am not a public figure, there is no public interest reason for naming me anyway.

I am a vulnerable person in several ways and this story damages my privacy by associating me strongly with a particular place.

It is not dated and looks as if it happened recently. I ask for it to be taken down the grounds that it invades my privacy, needlessly names me when I asked not to be named, is innacurate and should not stand as a matter of record.

Desired outcome: Take the story down immediately please.

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L
2:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Google's totaladblock

I've had DuckDuckGo for years, and I've been very happy with you blocking ads on my computer.

Once again, Google has invaded my internet space with their ad for TotalAdblock. Right now, the only ad I want blocked is theirs!

It's on every page I look at, every day.

You've blocked their ad before. This is the 4th?... 5th?... 6th?... time they have invaded my internet space.

I think Google believes they own the internet, and they have the right to do whatever they want to.

They do not have the right to disrespect my internet privacy.

Please help.

Desired outcome: Please block Google's ad for TotalAdBlock. I'd appreciate a response.

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ComplaintsBoard
S
7:48 pm EST

DuckDuckGo A search result on duck duck go

I was searching for a therapist for my child. Then I saw this disturbing result. Please remove immediately. It says "Thai teen masturbate in public toilet". This is terrible and should be removed immediately. This was placed in the wrong search as well. It is illegal content and should be reported to the authorities. I attached the search result from February 24, 2022.

Desired outcome: Remove/restrict search result. This should be reported to the authorities.

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T
4:44 pm EST

DuckDuckGo removal of company name in information

HI I AM WRITING AGAIN ONLY TO SAY PLEASE REMOVE THE information of my company from your website it is in to much detailL I am currentl having a great deal of security problems NAME IS CHARDEES GALLERY INC, IN TOLEDO, OHIO AND LAS VEGAS, NV, I would appreciate it greatly I am the owner TAMARA WOODS, thank you very much

Desired outcome: removal of listing of business CHARDEES GALLERY INC locations TOLEDO, OHIO and LAS VEGAS, NV.

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About DuckDuckGo

DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.

DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review no way to contact DDG without having to pay. They haven't responded to letters mailed to them and they won't answer their phone. was posted on Apr 6, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1227 reviews. DuckDuckGo has resolved 7 complaints.
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