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1.9 3 Reviews 11 Complaints
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Freepik Reviews 3

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Freepik Freepik is AWESOME!

You have so many things that I want and am so grateful that you have what I need. I love just sitting here going through all the graphics that you have available and downloading them... TYSVM for all your hard work! ;)

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Freepik Free Stuff!

I love that I can quickly find a graphic element I don't want to pay for--sometimes you just need a little something and Freepik makes it easy! Thanks for making this a free service available to designers who have to watch their spending!

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Freepik Great Source of Vectors and PSD

Its a amazing resource website for vectors and PSD. It have high quality of vectors and psd for free. Mostly i got my required from this freepik. For freelancers, hobbyist and student this website is a amazing choice Thank You Freepik for your amazing source and help

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Freepik Complaints 11

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6:08 am EST
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Freepik Subscribed

I subscribed to the Freepik website, but two days later I received an email:We have analyzed your downloads and consider that your download pattern is fraudulent.

No mention of this law anywhere. No matter how many times I emailed them, they did not answer

Confidential Information Hidden: This section contains confidential information visible to verified Freepik representatives only. If you are affiliated with Freepik, please claim your business to access these details.

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9:33 am EDT
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Freepik Disappointing Experience with Freepik: Scammer Alert & Inferior Collections!

So, I gotta say I ain't too impressed with Freepik. I cancelled my subscription and they still charged my credit card! What a bunch of scammers. And don't even get me started on the collections - they're pretty inferior if you ask me. Save yourself the trouble and steer clear of Freepik if you want to avoid a world of disappointment.

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8:51 am EDT
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Freepik Untrustworthy and unprofessional: My experience with Freepik

Freepik is a website that claims to be a one-stop-shop for all your graphic design needs. I was excited to try it out, as their homepage promised 100 downloads per day. However, after two months of using their service, I was sorely disappointed. They abruptly closed down my account without any explanations or reasons.

To make things worse, they had already taken my hard-earned money. Now, I'm left with a bad taste in my mouth and an empty wallet. It's a real shame because I thought this website had so much potential, but they turned out to be nothing but scammers.

I strongly advise staying away from Freepik, unless you want to waste your time and money. Don't fall for their enticing promises like I did. It's better to find a more reliable and trustworthy source for your graphic design needs.

In conclusion, I do not recommend Freepik. They have proven to be untrustworthy and unprofessional. Take your business elsewhere and save yourself the grief.

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Is Freepik Legit?

Freepik earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Freepik to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Freepik is known for their high standards and safety. If you're thinking about dealing with Freepik, it's wise to check how they handle complaints.

Freepik has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Freepik's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Freepik.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Freepik.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Freepik have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Freepik and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Freepik has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Freepik protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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8:31 am EDT
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Freepik Mixed feelings about Freepik: Great Resources, but Subscription Issue Left Me Frustrated

I was pretty annoyed and frustrated with Freepik when they took out a whole year's subscription from my account, when all I wanted was to pay for a measly 7.50 a month. I didn't authorize them to do this, and it felt like a bit of a scam to me.

That being said, once I started using Freepik, I couldn't deny that they had some great resources. There's a ton of different graphics and images to choose from, and they're all very well done. I especially like that they have a variety of file types available, so you can choose what works best for your project.

I also appreciate that you can use the resources for commercial purposes, which is a big plus for me as a freelancer. It saves me time and money not having to create everything from scratch.

Overall, while I was initially frustrated with the subscription issue, I can't deny that Freepik has some awesome resources available. If you're in need of a variety of graphics and images for your projects, it's definitely worth checking out. Just make sure to keep an eye on your subscription!

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Freepik Great resources, disappointing customer support: My experience with Freepik

I gotta say that Freepik (freepik.com) got some seriously terrific images and resources. The site itself works alright and all, but when it comes to their customer support, boy oh boy is it a letdown. I ain't even kiddin', their premium payment system got declined and the agents they have to talk to people are just plain rude and unhelpful. It's like they don't even know how to properly deal with customers. :(

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Freepik Disappointed with Freepik Premium: Poor Quality and Lack of Customer Support

I gotta be honest, Freepik ain't all it's cracked up to be. I shelled out for their fancy-pants premium images, but when I downloaded one it looked like it had been run through a meat grinder. Seriously, the quality was terrible. So I messaged them about it, even sent over some reference images to show the difference, but I heard nothing back. Not from email, not from social media - nada. Zilch. Zero. And don't even get me started on the fact that they never even offered a refund. Like, what the heck, man? I'm not impressed.

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Freepik False Advertising: Freepik.com's "Unlimited Downloads" Claim is Misleading

Freepik.com claims to offer "Unlimited downloads", but when I tried to download more than 100 files in one day, I hit a limit. I don't understand why they would advertise unlimited downloads if they are only allowing a certain amount per day. It's kind of a ripoff if you ask me. They say it's to prevent "irresponsible use of our images", but I don't think they should be the judge of that when I paid for the service. It's my money and my decision. My suggestion is that they should make it clear that there is a limit of 100 downloads per day to avoid any confusion with their advertising.

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Freepik Freepik.com's Free Image Search: A Bumpy Ride with Paid Pitfalls

I went on Freepik.com to look for some free images to use for my blog and, let me tell you, it was a bit of a bumpy ride. Firstly, I appreciated the variety of options available in the FREE section, but I couldn't help but notice that a significant amount of the results actually led me to PAID content. Now, I ain't tight with my money but if I'm searching for free content, then I expect free content, you know what I'm saying?

Anyway, the most frustrating part was clicking on a thumbnail that looked promising, only to be taken to Shutterstock.com - a paid stock image site. Don't get me wrong, Shutterstock is great and all, but it's a completely different ball game when it comes to the price point. It just wouldn't make sense for me to spend money on something when I was in search of free alternatives.

All that being said, I did eventually find some decent free images to use, but the experience left a bit of a sour taste in my mouth. I'd say that Freepik still has some room for improvement if they want to keep their users happy.

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Freepik Freepik's Black Friday Deal: A Cautionary Tale of Billing Woes

So, I had a bit of a situation with Freepik. You see, I was really excited to take advantage of their Black Friday deal, so I decided to open a new account. At the same time, I cancelled my auto-renew on my old account - or so I thought. Unfortunately, I got billed for both accounts, which is seriously not cool.

What really grinds my gears is that I never received confirmation that my auto-renew was cancelled. I even checked my new account, but there was nothing there to suggest that the cancellation had gone through. Now, I'm out more than ?90 and feeling pretty fuming.

The worst part is that I don't even know how to prove that this happened! It's not like I can provide confirmation of the cancellation, since I never received any in the first place. Ugh. I really hope Freepik can do something to make this right, because this situation is seriously not okay.

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Freepik Buyer Beware: Freepik and Flaticon Partnership Falls Short on Icon Selection

I used ta go ta Freepik whenever I needed ta find some icons really fast. But after they teamed up with flaticon, things ain't the same no more, nah mean? Even the mediocre icons got redirected ta flaticon, and if I found a really good one, it took me straight ta Adobe or ShutterStock.

Apparently, flaticon is like the baby of Freepik, they made it ta get even more money. I don't mind payin' for good icons, but when they're constantly tryin' ta nickel and dime me, it ain't worth it. I reckin' I'd be better off just goin' ta Adobe or ShutterStock in the end. So if y'all thinkin' of usin' Freepik, buyer beware.

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Freepik Unprofessional and Unhelpful Freepik Customer Service: A Warning

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I wouldn't recommend purchasing a premium account on Freepik.com. I had some trouble with my account when I bought it, and it seemed like nobody wanted to help me. After only downloading a few images, I was not allowed to download anymore. I was pretty frustrated by this and reached out to their customer service, but unfortunately, their representative named Marian Tonella wasn't much help. They insisted that it was my device causing the problem, even though I don't think that was the case. Moreover, they didn't even bother giving me any helpful technical advice, which really bothered me.

To make it worse, I had to wait for a few days before they could respond again, which was a total inconvenience to me. But unfortunately, the help I received was not sufficient, and the representative was kinda rude to me, which I found unacceptable. I was left with no other choice but to speak with their customer service again, but I didn't hear back from them at all.

Overall, I was scammed by FreePik, and it was a really unpleasant experience. They definitely should have been a lot more helpful and done something to fix the problem. I wouldn't recommend using their services at all, and wish I could have my money back. So, I warn everyone to be careful and cautious when dealing with this platform.

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Nov 13, 2023 9:30 am EST
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RUN far away from this company. Will not allow you to cancel subscriptions no matter how many times you ask. Had to finally cancel credit card to stop billing.

Overview of Freepik complaint handling

Freepik reviews first appeared on Complaints Board on May 8, 2023. The latest review Freepik is AWESOME! was posted on Mar 27, 2024. Freepik has an average consumer rating of 1 stars from 14 reviews. Freepik has resolved 0 complaints.
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  1. Freepik Contacts

  2. Freepik phone numbers
    +1 (197) 817-4945
    +1 (197) 817-4945
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    Jun 16, 2025
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Freepik is ranked 16 among 303 companies in the Web Services category

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