The complaint has been investigated and
resolved to the customer's satisfactionResolved DriveTime — faulty information
resolved to the customer's satisfaction
Complaint starts with the company stating that they do an inspection of every vehicle that comes through their lot.
I purchased a $17, 000.00 GMC Envoy through Drivetime on 1/30/10. It all seamed to be in working order at that time. 1 day later I had to drive the vehicle at night. It was then that I noticed I could not see half of the buttons on the radio and some of the buttons on the AC/Heater control due to the illumination was missing.
I then contacted DriveTime Monday morning concerning this. They told me to bring it in and we could discuss it and see what we needed to do. I was then directed to call the warrenty department and see what I could do. They told me I needed to take it to a mechanic that was on their list. I then had to set up an appointment for that. I then went their and the mechanic informed me that the whole units would have to be replaced. They could not be repaired. He also said that each unit was approxamately $500.00.
I called and let the manager Mike know of these findings and explained that it was wrong to do this to a customer and just get over by selling a vehicle that wasnt even working right and then try and charge me $1, 000.00 to fix the problem. I then offered to be satisfied if DriveTime just fix the Air conditioning illumination and I would take care of the radio and meet them half way just to make it right.
I was then told I needed to take it to another part of drivetime that does their work on their cars for review. Note that this place is nowhere near where I live. I made an appointment and took it to them. I was there while he looked at it and then they informed me that they couldnt do anything about it and that it would have to be replaced.
I then talked to the manager Mike again to inform him that was a waste of my time to take it there. He then informed me that he was still going to try and see what he could do to make it right and get it worked out. Since then I have left 3 messages by phone to call me and I still have not recieved one phone call back.
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