The complaint has been investigated and
resolved to the customer's satisfactionResolved DriveTime — drivetime preys on people who need help
resolved to the customer's satisfaction
I purchased a vehicle from DriveTime in October '06. The people in the showroom were very friendly, really too friendly. I bought a vehicle because I needed one. If I could have purchased the same vehicle new, it would have cost me less. The price I paid for the '01 Ford Focus was a rip-off. The bluebook on the vehicle was $3300 less than what I paid for it. I was told the vehicle had just one previous owner, a little old lady in Sarasota.
Why didn't I listen to the horns and sirens that were going off in my head? I needed a car. The check engine light was on when I started the car to leave. When I said something to a salesman outside, he said not to worry, they go off all the time - OK.
With 1 week, I was driving and the gas pedal wouldn't work. The car didn't have any acceleration. A few feet later the car died, on a busy road. When I called DriveTime and asked for help, they said I had to the Warranty Department. I did and they were closed already for the week. It was 3:20 on a Friday afternoon. When I called the store I purchased the vehicle from, the Sales Manager seemed to know exactly what was wrong - the compressor.
This is real nice, I live in FL, it is hot and humid here 11 months of the year. The salesman wouldn't help me and when I spoke with the manager, I was told someone would contact me back, that was 3 weeks ago. I filed a Lemon Law Complaint with the Better Business Bureau but haven't heard anything yet. When I took this car to a real mechanic, I was told: "The oil hasn't been changed in at least 9000 miles, the tires are bare, the compressor is out (like I needed to know that) and the brakes would go out.
Now, when I spoke with someone from the Warranty Department the following Monday, I was told the oil was changed the week before I purchased it, there were new brakes, there were 2 new tires on the car. I'd really like to know where those 2 new tires are, they're not on the vehicle I have. I thought I was the only one who got the shaft, I didn't realize it was everyone who went in there. Also, this car, according to a vehicle history report I received, not the non-existent one from Experian, this vehicle has been bought, repossessed and resold more times than I had the patience to weed through.
DriveTime preys on people like me, who need help. Yes, they do not give a crap about the vehicle they've sold you. But, if you are late on a payment, you'd better have Caller-ID, they are on you like a fly on you know what.
Good Luck. Hopefully after reading this comments from everyone who has been screwed, you too, will not!