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DriveTime Customer Care Service

DriveTime Automotive Group Inc.

4020 E. Indian School Road
Phoenix
Arizona
United States - 85018

Customer Support Phone Numbers

Phone:
+1 800 967 8526(Customer Service) 1 1
+1 800 813 5883(Lease Inquiries) 0 0
+1 800 460 0104(Get Approved or Schedule a Visit) 0 0
+1 888 781 5649(Aeverex Warranty) 2 0
+1 866 387 3724(DriveTime Warranty) 1 1
+1 800 967 8526(Make A Payment) 1 1
+1 888 418 1212 0 0
Lease Inquiries
lease@drivetime.com

Vendor Inquiries
NewVendorRequest@drivetime.com

Get Approved or Schedule a Visit
approvals@drivetime.com

DriveTime Warranty
More...
 

DriveTime Complaints & Reviews

DriveTime / a lemon that I purchased on august 26, 2017

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Tee Franklin on Sep 26, 2017
I purchased a 2013 Chrysler 200 still in my 30 warranty. Come to find out my car is having transmission and suspension problems. It took 4 shops to finally figured out that it was these problems. And they still want me to take my vehicle to one of their warranty places instead of me take...

Drive Time / drive time - do not buy a car from them

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Tiffany Baca on Sep 13, 2017
DO NOT BUY A CAR FROM DRIVE TIME. IT IS A SCAM. Interest rates are horrendous. Customer service is non-existent. They call me and give me attitude and sound accusatory of my complaints. I bought a 2012 Honda last April. There were 100s of complaints on oil consumption online. It stalled on...

DriveTime / 2012 chevy impala

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Jennifer Pebbles Harmon on Aug 17, 2017
Bought this car in June have only been able to drive it for 10 days been in the shop the rest of the time. Has issues where it won't start for 45 Mons to an hour took it to 5 shops and nobody can figure out why. Tonight after everything is closed the key is stuck in the ignition and...

DriveTime / car financing

Jo
joshpower on Aug 17, 2017
I am getting screwed over and scammed by Drivetime. I bought a 2012 Chevy Equinox in 2014 from Drivetime/Bridgechrest for $17, 895. My family really needed a car and our credit was not the best, Drivetime claimed credit did not matter and they could get me into a reliable car. We had a...

DriveTime / chrysler 200

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Maya Shiquon on Aug 4, 2017
1 year ago my sister financed a car from drivetime as a gift for me for my birthday. I make the payments on it. Everything was great at first but then the car pretty much started to fall apart. The windshield wipers stopped working. The windows wouldn't roll down the throttle body sensor...

Drive Time / car in leasing

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Fabio Cragnotti on Jun 23, 2017
I bought the car in feb 2014 Always paid on time on 150 payments Maybe I have been late 10 or 15 times for few days (not big deal) Drive time reported good standing on my credit score in last 4 years Now I discovered on my pay off amount they are charging me 2500$ of late fee Without...

DriveTime / 2012 dodge avenger

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bigreg357 on Jun 14, 2017
This company is a big scam. They over charge for cars that have problems. Then they have a second scam company called Bridgecrest who is the billing company scam you even more. without warning they sell your loan to this Brigdecrest company and dont tell you. when you pay drive time there...

DriveTime / sales

Mt
mtmoi40 on Jun 11, 2017
I've emailed back and forth with the customer service department at Drivetime for the past week or two. The lady I emailed with encouraged me to contact my local drivetime and that they would get me in a vehicle. Given the local drivetime is an hour and a half away, I was leery of just...

DriveTime / drive time equinox issues

Sd
SDillon254 on Jun 7, 2017
Purchased a 2009 Chevrolet Equinox from DriveTime in Sanford FL - The car only had 53k miles on it and now months later is having continuous issues. First I began having issues with the steering shaking and the car "dropping" when I shift into reverse etc. Now I have had the engine mount...

DriveTime / Property taxes

To
Torie Null on May 1, 2017
As of today, drive time has not paid the personal property tax on my 2007 Toyota Camry, which was due as of March 1st. I went to go get my property tax waiver this past Friday 4/28/17 and was informed by the Saint Louis County assessor's office Supervisor, in Clayton Missouri, that DriveTime ha...

DriveTime / 2006 e-350 mercedes benz.

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Kenneth3135 on Apr 10, 2017
My name is Kenneth Wright (494-759-3586) kenwrigh65@gmail.com. I purchase the above vehicle Apr 2014 n it was problematic from the time I pull off the lot as I was over charged as well. I kept telling them something was wrong with the engine in which they told me I was under warranty n the...

DriveTime / Loans and services

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Sheritta Lawson on Apr 1, 2017
My car is an 2009 toyota camry the amount of the car was 15, 000 but when I got the car in 2015 I noticed that my payment loan was extended until 2021 and my monthly payments are 420 a month that's a little of 5, 000dollars a year for 4 to five years on a payment plan. And they don't let...

DriveTime / Car

Rm
Rmoore44 on Dec 15, 2016
I bought a car from drivetime in june and they didn't disclose that the car had been wreaked it has alot of damage paint peeling was the first the bumper passenger side door hood grill and unibody which is the frame of car is all damage $2500 not to mention the car has a false special...

Drive Time / 2011 chevrolet malibu

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Eryn Byrd on Oct 29, 2016
DRIVETIME, I purchased a 2011 Chevy Malibu from your company a couple of years ago. Last year, my transmission went out. I needed it replaced. I was out of a car for a month and a half. I went through Averex to find out that you do not do loaners or give rentals for the inconvenience. You do...

DriveTime Corp / Bridgecrest Acceptance Corp / Service limited warranty / recall repairs denied

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Felix Baker on Aug 29, 2016
On 6/10/2016 We [ Betty Baker / Cosigner Felix Baker ] purchased an 2010 Dodge Journey that had limited problems we was told by Drive time to take the Car to Car Care Clinic on 105 Triangle Dr the car was diagnostic wrong [ There is a Recall on this Dodge Journey before we purchased it...

DriveTime/Bridgecrest / 2006 Volkswagen Jetta/Lemon Car

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Shelby Anne Knopf on Jul 29, 2016
On June 14, 2014 I purchased a 2006 Volkswagen Jetta from DriveTime Car Sales Company, LLC DBA DriveTime of 2125 Savannah Highway Charleston, SC 29414-5301.They sold me the car for $11, 195.00 + $15.00 State License Fee + $24.00 State Title Registration Fee + $299.00 Closing Fee + $2...

DriveTime / bait and switch

Si
singlefather81 on Apr 24, 2016
I looked at cars there and researched for over 6 days, I went to the dealership and was told I could get 3 cars and one I really liked. I walked in ready to sign the paperwork, the salesman came back in his office and said that was not one of the cars I had to pick from the 2 others and I...

DriveTime / Chevrolet HHR

Lv
lvargas92 on Mar 13, 2016
I bought a 2007 Chevy HHR from Drive Time about 3 years ago. This was the first car I had every purchased and I was 21 at the time. I ABSOLUTELY DESPISE THIS COMPANY. I have a laundry list of things that have broken on my car and I'M STILL PAYING ON IT. It's not like I don't...

Drive Time / False Paperwork

Al
Alexis Wooten on Mar 9, 2016
Drive time made my daughter the primary person on a for her father without her providing proof of income to see even if she could make payments on the car that she doesn't have and has never had. It shows up on her credit and they will not take her off of the paperwork. Because she can not...

DriveTime / Audi

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Rockybetty on Feb 22, 2016
I financed a car on 12/4/2015 and it's been drivable about 15 days since then. I had to replace the battery 2 weeks after the purchase even though they did a diagnostic test and said it was fine. The car still won't run and have gone to their recommended mechanic and he couldn't find the...

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