Kaspersky Lab
Reviews and Complaints

Withdrew 117.00 from my acct w/o authorization w/no explanation of time or anything else.How long am I paid up for?
jeanwagoner2@gmail.com (GFNYS-PSKVY_VN4P_R@(YH)
Have been w/Kaspersky for quite some time now so I am owed an explanation of charge.

The Activation Code which has been provided with the pack is showing invalid. Therefore I am not being able to activate my account. This code is valid for 3 years. So please provide me with an immediate solution. Otherwise my whole money spent behind it will get absolutely wasted.

I have installed kaspersky certificate which has been provided by kaspersky itself..
but it still showing untrusted certificate error while activating the licence code

Dear Sir/Madam,

For the past few days we are facing an issue with Kaspersky Antivirus. Our website gets blocked with the following error which was actually working fine before.This happens only with the Kaspersky Antivirus.Request you to help in this regard.

Error : HEUR:Trojan.Script.Generic

Please find the attached snap for the same.

Dear,
I install your antivirus about one and half month before but I face continue Database Update Problem. When update the antivirus they stop 86% (6.86MB) and show error (Update Failed) so antivirus cannot properly working.
Please tell me solution.
Thanks

I received my credit card invoice today and I have been charged $111.04 for Kaspersky Lab. This has not been authorized by myself and demand that we receive credit immediately.
The actual amount is $79.99 x 1.[protected] = $111.04

The name is DRI*KASPERSKY LAB MINNETONKA MN on May 27, 2017.

My name is Michael Varley Sherwood Park, AB Canada

august 1, 2017

[protected]

we already paid through credit card but we didnt received an email for verification code

may i request for the verification code?

I have ordered product but i didint get my activation key
my order number is [protected]

ive had this problem since fri 3/11/17 support send me email what to do i sent stuff back not sure if its right or wrong nobody comes back to for a day or so to let me know if its right and what to do next can i get my money back if they cant fix it and i will buy bit defender
thanks

The software is blocking several links including face and other sites. I tried to delete from my lap but is protecting itself and refers to a page is open but is not. I am not happy with your product. PLeas let me know how to delet it from my lap. Thanks.

I checking my account and saw a transaction from them of $116.86 I never authorized this Omg need the stop this

i checked, my checking account and saw a transaction from them of $136 that i did not authorized this has to stop i work hard for my money for just someone to take it and now i am pist i have to call my bank to clear this

Dear Sir/Mam

This is a softly inform to u that, i purched 3 users kaspersky intivirus.
the problem is that when I Activate Antivirus its showing contry regn code error something like that.

Antivirus Details- kaspersky Internet security 2010 (3 users)

Activatation code-3xjt9-sketa-k5x79-zhac4

Pls do the needful and provide solution to us.

Wating for ur reply.

Thanks and regards

Mohd Fahad - [protected]

After my P/C infection by trojan "HEUR" which KIS was not able to remove, i had to format twice, but after the second installation KIS refused to activate license bcz "" HAVE EXCEEDED THE NUMBER"

I bought Kaspersky PURE 2 days back I have already paid the required amount. But on the next day, again I got a message from my bank that $62.29 has been deducted from my account. After seeing my statement, I came to know that it is DRI Software who deducted this money. I am not able to understand the reason for this extra money charge. I want this money back immediately.

I purchased a 3 computer anti virus - 03D4-0004Fo-0866555D and installed it on May 27, 2010 (in Delhi, India). There is no system Spam filter like in 2009 and my yahoogroups emails are disappearing completely! Now I am shut out of the groups after I got Kaspersky. There is no system in the software for making a direct complaint. All in all it is a very poor product and I would like you to improve it fast.

In 2009 - on installation, a Spam filter appeared on the Outlook Express of Microsoft and it functioned perfectly.

Sandhya Jain

Cannot attach photos because even the license could not be copied - the product is soo harassing. Very unhappy.

I'd like to tell you about my experience with the upgrade of KAV 2010. I uninstalled the 2009 version and attempted to install the new 2010. It said that I had an incompatible program, i.e.; Comodo Firewall. It wouldn't even let me install 2010 unless I first uninstalled Comodo.

There's no way I'm going to uninstall my chosen firewall, so I then attempted to reload KAV 2009. Imagine my surprise when It wouldn't allow me to install it because I had Spybot S&D installed. It said it was incompatible, which is really surprising considering I've been using Spybot S&D along with KAV 2009 for over a year without any problems.

So I uninstalled Spybot and installed KAV 2009, then re-installed Spybot, and once again without any compatibility problems.

Then it dawned on me, that both programs that are Supposedly "incompatible" with KAV are both freeware applications. This strikes me as "anti-competitive" practices.

So now that I've wasted a half day reloading my software and downloading updates on my dialup connection. All because KAV, which is overpriced to start with, wouldn't allow me to install with these applications installed on my computer.

At the very least, Kaspersky should make any "incompatible" software known BEFORE selling it.

I also did some research and found that these "incompatibilities" are just a marketing ploy to edge out the competition.

With this in mind I can tell you, this is the LAST year that I will be using KAV unless these "incompatibilities" have been fixed.

I canceled my order for Anti-Virus and was charged on my credit card last 4 digits 2225 I am not getting this service and would like my credit for $64.75 put on my credit card shown above. Any questions e-mail me with a phone # that I can call and straighten this out.

I purchased their product from their website last year. Within 1 week of the purchase I realized that the product did notwork as per the company's advertisements. I need it be contacted the company's customer support however they have yet to provide me with a solution. I have been trying to coordinate with their team for the past 7 months. I have been contacting them via Facebook, via email, via LinkedIn, and their online "supposed" website built for customer support. I have even written to their CEO on LinkedIn however he has not even giving me the courtesy of a reply. I sent another request today and I was told by the support team that I need to stop sending additional requests because my original request is still in process. It's been 2 months and I have yet to get a single reply.

I purchased Kaspersky's anti- virus product on line for 3 of my computers. I downloaded the product to one of my computers 11/10/11. I tried to use my confirmation number to download the other 2 and was not successful. The customer support is next to impossible to reach via online or by telephone. I have never had this problem with McAfee.

Thanks for the enfo, I to was charged $ 119.90 to my Discover card on 11/07/09, for something i did not order to Dri Kaspersky lab orderfind and digitalriver. called cc and had it removed pending investagation. hope someone gets these crooks.
tom

Hello, everyone
I too have been charged and somone obviosly got ahold of my credit card number and made this order online, even though i filed fraud charges through my bank, i did some research and found out that the person who charged my card knew my address and home phone number, which i never give out, but they put a different email address, these charges are made from a site called my.ord, which is ran by digital drivers. ( thats what the DRI stands for). I called their customer service and since my bank has already jumped on it, the cahrges were pending yesterday and wet through today, and my bank has already requested a refund due to fraud. I found the information needed to get your money back...If your charges are pending, they can be cancelled. If they have posted, they can be refunded. The company is located in MN. USA. Stop the hackers, call these people and get your money back. make sure to tget the email of whoever placed your order(s) (mine was 2, one for 78.98 and one for 89.95) so that you can have a personal word with them, then you can give their email address to the FBI cyber crimes division. They have the ability to track them down by their ISP. I hope this helps.

Digital River, Inc.
beltram@digitaldriver.com
+[protected], Fax:
+[protected]

In Oregon. I also received a charge on my credit card that I use exclusively for online purchases. The charge was from DRI KASPERSKY. My bank called me the day after the charge to notify that a fraudulant charge appeared on my card. Guess the banks are aware of this business.

Someone charged also on my credit card for $59.95 from DRI*Kaspersky orderfind.com, but I tried to ask information to Kaspersky site and they didn't know anthing about this purchase. It is a real fraud, I paid that ammount for someone else.
May someone help me how I can refund my money? Pls let me know how I can do it on my email address : srochira68@hotmail.com .

Charge also on my Bank of America account for $59.95 from DRI*Kaspersky orderfind.com MN. BofA already on it, apparently, I called to block my account and it was already cited as being compromised. Can't dispute until the charge goes through, but luckily I caught it early.

Charge just showed up on our Citi Credit Card from DRI*Kaspersky.com orderfind.com MN for $51.97. We have never heard of this company and definitely didn't order anything from them. Citi person we talked to was very understanding. He closed our account per our request this date 10/21/09. This is a fraud.

Call Digital River and complain, they refunded my 'Kapersky' charge.

There is hardly any work at home business opportunity that is real today. I am trying to recoup $29.97 from a site called fastcash, my bank gave me the 1-800- number associated with the charge, however, they would only refund $7.97 for a charge from fedgrantusa.com, it seems this company or customer service line l called represents a bunch of work at home scam companies.

If anyone could help me get that $29.97 and $49.87 from TSN prosper university I would appreciate it. I know I can't be the only person who has been ripped off.

I was going to tell you that this was an internet security company, but I see that someone has already done that.

omg JLP what is wrong with you.. have you not figured out by now, what goes around comes around.. man.. sry no bleeding heart here.. guess u screwing people your entire Adult life is FINALLY catching up with ya ;0

I am having the same problem. I was charged 59.95 and another 9.95 on the same day. They keep trying to get 69.95 each month but somehow my credit card company, Chase, is blocking them. Try talking to your bank.

I, TOO WAS SWINDLED FROM THESE PEOPLE, AND IN ORDER FOR ME TO GET THEM TO STOP TAKING MONEY FROM MY ACCOUNT, I HAVE TO PAY A THIRTY SEVEN DOLLAR STOP PAY FEE, WHICH THEYVE ALREADY GOTTEN MORE THAN SIXTY DOLLARS FROM ME. IF THERES ANYONE OUT THERE THAT CAN HELP ME STOP THIS TRAGEDY ### ### PEOPLE FROM TAKING ADVANTAGE OF POOR PEOPLE LIKE US, PLEASE GIVE ME ALL THE INFO THAT YOU CAN. EVEN THEIR PHONE HAS BEEN DISCONNECTED, AND YET THEYRE STILL TAKING MONEY OUT OF MY ACCOUNT. HELP! IM DESPERATE, I DONT KNOW WHAT TO DO AND IM GETTING POORER BY THE WEEK.

JLP

It seems that they’re still doing this [censored]. For the past 4 months I’ve been charged twice a month for about $86 USD by DRI*Kaspersky Lab. I paid for a year only and that payment came out when I did. I don’t know WHY I’m continuously being charged over and over again for this! All the information I’m getting when I look it up is that this is a scam. Fix your crap!

Je n, ai pas demander d, avoir ce logiciel dans mon ordinateur.On ma chargé 176.39 pour ce programme le 6Mai 2021. Je veux etre remboursé.Pierre Tremblay

My credit card company just contacted me and said DRI KASPERSKY LABS ad tried twice to charge my card for 105.99
I did not authorize these and I drop them from my computer security a year ago.

Me too! Sheesh! I thought this was a good product! I have been using this anti-virus software for years. I sure won't renew again next year --- unless they switch me over to auto-renewal again, in which case I am now starting a file on this business and will have records.

Bonjour, je n'ai pas demander de renouvellement pour l'antivirus DRI KASPERSKY LAB. Le 15 Juillet 2018 vous avez
débité 159, 99 US sur ma carte de crédit Master Card capital One. J'aimerais que vous me remboursiez ce montant et que vous annuliez ce logiciel.

Robert Béliveau

robel3220@gmail.com

Je n'ai pas demandé le renouvellement de l'antivirus DRI KASPERSKY LAB [protected] MN. Vous avez débité 109, 99 US sur ma carte Visa.
Je vous demande de me crédité le même montant et annuler ce logiciel.
Louis Beauce
Lobeau@live.fr

Bonjour, je n'ai pas demander de renouvellement pour l'antivirus DRI KASPERSKY LAB 952-908-4089MN. Le 3 octobre vous m'avez envoyé un compte de 99.99 USD $ sur ma carte CIBC. J'aimerais que vous me remettiez mon argent et que vous annuliez ce logiciel pour moi car depuis plus de 2 ans je suis avec AVIRA et je suis satisfaite. Je compte sur vous pour régler le problème et me retourner mon argent.
Liliane Boisvert
lilybois@hotmail.com

i received an email from paypal saying that they charged me 31 USD for a transaction i did not do! PAYPAL is supposed to be clean and free from harm! I get this! This!

The anti-virus program was not installed, although remittance through Visa credit card was made on 16th May 2015.

I just found that I have a $64.00 charge on my thank account. Any advise on how to retrieve this fee and report the scammers?

i puchase a KIS 2009, having three (3)user, two (2)user have registered online properly, and one(1) user was still left, last day i remove the operating system win xp sp2 and installed sp3, after that when i installed mt KIS 2009 and activated online as previous one and the anti virus is showing 365 days remaining, it means third user license has gone unnecessarly
instead of taking previous user license KIS 2009 has taken third user license one, where is my third user license gone?

I 've purchased Kasperskey 2015 and activated Parental controll, however when computer on and serf Internet it could be accessed porn sites for some time, after few minutes only it will be activated, why is it?

I am having trouble contacting Kaspersky after finding well of 50 virus had attacked my computer after installing Kaspersky anti-virus ware. I have tried to contact them on numerous occasion and they keep disconnecting my calls. Very bad service. The worst company I have ever dealt with. Very poor product as well.! Double thumbs down. DO NOT BUT THIS PRODUCT.

I downloaded Kaspersky Internet Security 2010. Was not completly protected after the down load, called for support as was told my BANK had not sent the money yet and would be covered after they received the money.Called my Bank they said had never heard of this policy of this type policy. Gave Kaspersky auth # and they still said not until they receive the money will my coverage be activated. What a bunch of crap.

Kapersky is quite brilliant software and largely efficient. However, there are aspects of the software that I find unnecessarily complex; i.e., Spam Filter and to "disinfect or not disinfect" trojans, etc. Why do users have to go through loops and hoops just to get rid of bugs? That's why we download Kapersky programmes in the first place. As for support service...nix, nil, not, none, nought, zero. I hate that with a company I've paid good money to.

Kapersky has never got the live chat on when I'm online which is practically always and Kapersky support service all around is extremely poor.

I have had the same problem. On the Kaspersky forum someone suggested I contact Kasperksy Support which I had already done. Support notified me that a specialist would respond within two business days. Five business days have passed and still no response.