DressLily.com reviews and complaints 69
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order refund money email company customer service item shipping website scam wig number phone number account dress pictures quality customer support dresses poorly madeNewest DressLily.com reviews and complaints
Replied
disappointed
I saw a pretty dress on Facebook and fell in love with it! Then one day I was checking DressLily website and accidentally found the dress I saw on Facebook. I was so excited and ordered it immediately. Two months passed and I finally received it. The package was rather strange, because it was extremely tiny. When I opened the package I saw a small piece of fabric. It was so thin that you could completely see through. I can't give that horrible dress even to my little sister! Lesson learned and I won’t buy anything from DressLily again. I'm disappointed.
The complaint has been investigated and resolved to the customer's satisfaction.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily..com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
Replied
don't order from this site!
I bought a dress from DressLily for my birthday party and paid extra money for expedited shipping. However the dress never arrived. So in the end I had to spend more money buying a new dress from a local store. I will never purchase anything from DressLily again and I will never recommend them to anyone! When I contacted their customer service by mail I told them that I want a full refund. But they said that they can offer me only a discount coupon. Why would I want a coupon? To buy more garbage that's never going to show up? That makes no sense! As soon as this package arrives they will get it right back. I already have a dress, and all I want from DressLily is my money back. Do not waste your money on them!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your important feedback .
We are really sorry that you did not received your package.
As you know, we need the detail information to check the issue.
Would you mind send your order number or email to our support center? Here is link: http://support.dresslily.com/
We will try our best help you to after we checked the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Replied
don't waste your money
This was my first experience ordering from DressLily. When I received my items I was shocked, because the quality was just horrible! I can't even describe how ugly everything looked! Clothing looked nothing like the photos on their website. I sent them an email asking for a return or exchange, but they ignored all my messages. Then I tried setting up a return myself, but their site won't work and there was no option to get in touch with anyone. Better shop somewhere else. I'm so disappointed, because I spend a lot of money and received nothing but garbage.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry for any inconvenience.
We are really sorry that you did not satisfied with the item you received.
As you know, we need the detail information to check the issue and offer you better solution.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
Replied
I want my money back!!
I would never order from this place again. I'm an experienced online shopper and it was the first time I was scammed! I purchased few things (shirt and dress) way back in September. It was said on their website that my order would be delivered within 30 days, but 4 months passed and I have received nothing! I contacted their customer support, but no one responds to my emails. I absolutely have no idea where my order is. Avoid Dress Lily, they are scammers who don't fulfil their obligations as a company. And judging by many negative reviews they have disappointed a lot of other clients. I want my money back, I can't wait no longer!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your valuable feedback.
We are really sorry that you did not received your order.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Please kindly send me a private message stating your order number or your account email address .
Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Amen, I'm doing the same thing myself! Also posing on Facebook Twitter etc. to help warn this horrible SCAM!
I will be contacting the attorney general's office were I and live to file a complaint and also the consumer information to report this company.
My account and e-mail address is in my complaint letter.
Phyllis Jackson
Replied
don't order!
Don't order or purchase anything from this site! DressLily is a total scam! I had very bad experience with them, and there are tons of bad reviews about them. Many people complain about never receiving items, and I am one of them. I was very sad when I found out the truth about this company. Personally, I ordered 4 items. I purchased one dress and three sweaters for Christmas gifts. Only one sweater arrived, and it wasn't the right one. Other three items never arrived. I tried to contact their customer support, but there never was a response. Please, don't waste your money buying something from DressLily!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you so much for your important feedback.
I am sorry to tell you that we can not find you order according to your name.
Would you mind sending us your valid order number or email address? We would like to assist you so much therefore contact information is very important for both of us.
Here is link:http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Replied
extremely rude and impolite!
I ordered what I thought looked like a very nice shirt. It took them a long time to deliver it, but I was excited about my purchase. I was looking forward wearing it at my birthday party. Well when it came and no words can describe what I felt when I saw it. It was a piece of something. It obviously wasn't a shirt, it looked more like a rag! I paid about $25 for it! Well, $25 is not a lot of money, but still! I bought a good looking shirt, I expected it to look good, but I received something very ugly! After many conversations with them I was told that they will give me $5 back as a refund. I told them how much I hate them, but they only laughed at me. Their customer service agents are extremely rude and impolite! Please don't spend your money buying something from this company!
The complaint has been investigated and resolved to the customer's satisfaction.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily..com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
Replied
they are disgusting!
I ordered two cute dresses from this site. I paid extra for fast shipping, but it took forever! My package should have been delivered within two weeks, but it took them two months! And when my items finally arrived, I was extremely disappointed. On their website dresses looked amazing! But when I received them I was shocked, dress were made of cheap material that were coming apart. There also was strange stain on my black dress. I tried to wash it, but could not remove the stain. What a disappointment. I took some photos and sent to them, but they replied that there were no stains when they packaged the dress. Don't order from them, they and their products are disgusting!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your message.
We are really sorry that you did not satisfied with the item you received.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly send me a private message stating correct order number and email address . Here is link: http://support.dresslily..com/
Please rest assured that we will check the information for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Replied
not worth it
This was the most horrible shopping experience in my life! I am a big fan of online shopping, but no words can describe how disappointed I am with DressLily. I ordered around 8 articles of clothing and a pair of shoes. The shipping was fast and I got all my items in a week. All items were horrible and damaged. I'll just tell about one item as an example. First of all, I ordered small size clothes, but half was that was marked as an extra large size. The most horrible item was my party dress. It was huge, like a tent! Also it was damaged and had several holes in it. How is this even possible? I also suspect that it wasn't new. Dress looked like someone was wearing it for ages! I decided to return all items, but their return process is incredibly difficult. If you want to return something you need to take several pictures . If you received the wrong sizing clothes you need to measure everything you have - waist, hips, etc. And also take pictures. Yes, that procedure is important, or they wont give you a refund. I did all of it, but they accepted only 3 items! I'm so angry! Horrible, unethical, unprofessional! Please, avoid this site.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your message.
We are really sorry that you did not satisfied with the item you rceived.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Replied
don't order from them
Don’t order from the website www.dresslily.com. I bought two dresses from them, but the seller never provided them on time. I waited 14 days, but no order. I sent several emails to the seller, and it was mentioned on the website that they would reply within 24 hours. I got response after 4 days, and it was useless. Don’t waste your time and money and ignore this website. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Sorry for this issue as you said.Total Delivery Time = Processing Time + Packaging Time + Shipping Time.We generally require between 2-7 business days to arrange shipment of orders.Although some items are ships within 24 hours, but we have so many hot sale items, for these items, we haven't sufficient stock, so need more time to prepare them.After you place an order, you can send an e-mail to our support center, our customer service also can help you check the order status.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Dresslily.com
I ordered a swimsuit and a blouse on July 8. I was told the order would come in 6-8 business days. I received the swimsuit but not the blouse. The money was deducted from my account already. Where's my blouce?
The wigs are not what I order they don't look like the ones on line and I want my money back
I order a shirt, I have waited several weeks, still no shirt!
You can't do live chat because it doesn't work & their phone number also does not work it says this phone number is wrong.
I want some way to get in touch with someone!
ordered few items money taken from my account and no product received !
Regarding order # ll1703101237003761
This item was ordered and paid for march 10. It was shipped march 25 and arrived in the united states april 4. Where is it now? When will I receive it?
Please reply quickly.
Ardie minnis
I have been trying to get someone to tell me your return address for weeks now, still awaiting on this! the couple of items i ordered from you were 'poor quality' arrived to late' and far too small! so since returning from my annual leave to discover the package had finally arrived! no-one has responded to my request for a return address, I noticed this note in my account today, (of which i didn't know it existed'!) My order value was £50.95 not 50p therefore, i want to return these poor quality goods asap)
NOT IMPRESSED! i'VE SENT 2 MESSAGES EXPLAINING THIS AND REQUESTING A RETURN ADDRESS, TO GET SENT THIS! ARE YOU TRYING TO DELAY & GET OUT OF NOT RETURNING MY MONEY AS IT WILL BE OUT OF YOUR 'WARRANTY PERIOD' ?
Dear Margaret,
Thank you for contacting us.
We would like to extend our apologies for this inconvenience.
Please rest assured that we will do our best to help you solve the issue.
Kindly refer to our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
--Could you confirm whether you have received all items?
--Could you confirm which item you want to return?
[protected] * 1, Polka Dot Fishtail Skirt
[protected] * 1, Lace Swing Tank Top
[protected] * 1, Backless Tank Top
YM9817811 * 1, Scoop Neck Faux Twinset Design Sleeveless Blouse For Women
[protected] * 1, Mini Slip Dress
Because we need to confirm this problem and offer you right solutions.
Sincerely hope you can understand it.
We look forward to hearing from you soon.
Thank you for your understanding and cooperation in advance.
I ordered from them
Hello, My Friend
Great news!
We have shipped out your order LP1705311028554396 today. Your tracking number is SY11214860609 and it will be delivered by China Post surface mail. The package should normally take 10-25 business days to arrive (approximately). Please allow 24-48 hours for your tracking information to be updated on the website.
Shipping Information: Shipping Number: Shipping Time:
Shauna Smith
2054 M 139
Benton Harbor Michigan [Zipcode: 49023]
41
T:[protected] SY11214860609 [protected]:38:15
Shipping Method:
Flat Rate Shipping
Items in this package are displayed as follows:
Product Name SKU QTY Subtotal
Sleeveless Scoop Neck Striped Long Dress Size: L Color: PINK [protected] 1 USD 8.99
Bohemian Style Women's Strappy Polka Dot Baggy Maxi Dress Size: M Color: BLACK [protected] 1 USD 8.99
Please note: Customs tax and duty is dependent on destination. The buyer is responsible for all associated costs.
(We will email the reference number when the remaining items are dispatched.)
1. For general information about our shipping times, please refer to this page.
2. After an item has been dispatched, the shipping information cannot be changed. If you still wish to make changes following dispatch, please wait until the item(s) has arrvived before contacting Customer Support.
3. Customs tax and duty is dependent on destination.As the customer and importer, you are fully responsibile for any and all customs fees, import duties and related costs; please ensure you are familiar with these costs and the relevant legislation
4. If you have any queries, please feel free to review our helpful FAQ for detailed information. If still do not get the best answer, please submit a ticket to our dedicated Support Center.
If you have any questions, please contact our Support Center
BEST REGARDS,
DRESSLILY.COM
and when I try to track my number I get the same message that it shipped from facility and its in Chinese. Every number or website I go to is disconnected or gives me the run around.
This is BULL! I want my money back! I was charged extra from my bank to transfer money into euro even. What a scam and I am beyond pist off!
If there is a law suit, please let me know!
Shauna Smith
Benton Harbor, MI
This page is a piece of ### like the owner. I can believe how this people play with the costumers. I order two hat and i just got one and take like a month to get here. I try to contact the company and when they answer back they give me two different days to receive my hats. That was on February and i still waiting for one of them.
I wish I had found these complaints before I ordered. My problem is not the delivery time but the sizing being so off. US sizes fit me from M to L. I ordered everything XL just to compensate for foreign sizing and the clothes are much to small for me. I'm having trouble contact them by phone, email, or chat on the site.
I ordered one dress. It said it had been shipped just a few days after I placed my order. I had picked regular shipping, so I expected it to take around 20-ish days... When that time had passed, I asked them about my order and they said because I had ordered during the busy holiday season, it would now take over 40 days to reach me. I had ordered in OCTOBER. I contacted them again later, and they only responded to an old-email address which I don't even use. Called their hotline, didn't reach anyone. It is now December, and I'm still waiting. I was hoping to have the dress in time for my birthday (late Nov.), now I don't think I'll even have it in time for Christmas. LEARN FROM MY EXPERIENCE. NEVER ORDER FROM THIS SITE.
DressLily.com In-depth Review
In summary, DressLily.com offers a diverse range of fashion items with a focus on affordability and style. The website's usability and design are commendable, with a mobile-responsive layout. Product quality varies, and while pricing is competitive, attention to material standards is advised. The ordering process is straightforward, and customer service is responsive, although shipping can be slow. Community feedback is mixed, and size accuracy could be improved. The company's approach to social responsibility is not well-documented. Overall, DressLily provides a satisfactory shopping experience for budget-conscious fashion enthusiasts.
Website Usability and Design
- Navigation and Layout: Website easy to navigate, categories well-organized, but sometimes search function not very precise.
- Visual Appeal: Design is modern and attractive, with clear images and good color schemes.
- Mobile Responsiveness: Mobile site works well, easy to shop on phone or tablet.
Product Range and Selection
- Variety of Products: Many choices in clothing, accessories, and more. Good for finding different styles.
- Availability of Sizes: Sizes available, but sometimes stock is limited in certain sizes.
- New Arrivals and Trends: Frequently updated with new items, keeping up with trends.
Product Quality and Material
- Durability of Items: Some items last well, others not as much. Mixed reviews on durability.
- Fabric and Material Standards: Materials sometimes different from description, important to read reviews.
- Accuracy of Product Descriptions: Mostly accurate, but occasionally discrepancies in color or details.
Pricing and Value for Money
- Cost Comparison with Competitors: Generally lower prices compared to similar stores.
- Discounts and Promotions: Frequent sales and discounts available, good for saving money.
- Overall Value Assessment: Good value for money, especially with discounts.
Ordering and Checkout Process
- Ease of Placing an Order: Ordering process simple and straightforward.
- Payment Options: Various payment methods accepted, including PayPal and credit cards.
- Order Confirmation and Receipt: Immediate email confirmation after ordering.
Shipping and Delivery
- Shipping Options and Costs: Multiple shipping options, but costs can be high for faster delivery.
- Delivery Timeframes: Delivery can take longer than expected, patience needed.
- Packaging and Condition on Arrival: Items usually arrive in good condition, packaging adequate.
Customer Service
- Responsiveness and Helpfulness: Customer service is responsive, but resolution can take time.
- Return and Exchange Policies: Returns accepted, process can be cumbersome.
- Dispute Resolution Process: Issues generally resolved, but may require persistence.
User Reviews and Community Feedback
- Customer Testimonials: Mixed reviews, important to read multiple for balanced view.
- Ratings and Review Authenticity: Some concerns about authenticity of reviews, use discretion.
- Community Engagement: Limited community engagement on social platforms.
Size and Fit
- Size Guides and Accuracy: Size guides available, but accuracy is inconsistent.
- Fit Consistency Across Products: Fit varies across different items, check reviews for advice.
- Options for Different Body Types: Some inclusive options, but could be expanded.
Return and Refund Experience
- Ease of Initiating Returns: Process for returns is outlined, but can be a bit complicated.
- Refund Timeliness: Refunds issued, but not always promptly.
- Customer Satisfaction with the Process: Mixed feelings about the return process satisfaction.
Loyalty Programs and Incentives
- Rewards and Loyalty Benefits: Loyalty program offers points and discounts for frequent shoppers.
- Membership Exclusives: Members receive special offers and early access to sales.
- Referral Programs: Referral program available, benefits for referring friends.
Social Responsibility and Ethics
- Sustainability Practices: Information on sustainability not prominently featured.
- Ethical Sourcing and Production: Details on ethical sourcing are limited.
- Company's Social Impact: Social impact initiatives not well-documented.
Security and Privacy
- Data Protection Measures: Site appears to have standard security measures in place.
- Privacy Policy Transparency: Privacy policy is available, but could be more detailed.
- Customer Data Handling: No major issues reported, but always good to be cautious with personal data.
Overall Shopping Experience
- Summary of Pros and Cons: Pros include affordable pricing and variety, cons are inconsistent sizing and slow shipping.
- Recommendations for Improvement: Improve sizing accuracy, enhance shipping speed, and provide more transparency in social responsibility.
- Final Verdict and Rating: DressLily.com offers a decent shopping experience for those looking for budget-friendly fashion, earning a 3.5 out of 5 stars.
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Contact DressLily.com customer service
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Most discussed DressLily.com complaints
I placed an order for $74.82 on April 27th, 2020Recent comments about DressLily.com company
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