Dunelm Soft Furnishings review: Dunelm, Nuneaton

My Husband and I recently went into your Nuneaton branch and received what I can only describe as exemplary customer service from your Manager Kelly today (1st February, 2026).
After a catalogue of disasters from another branch of Dunelm, your Manageress went over and above,  to deliver customer excellence.   Nothing was too much trouble, as Kelly used teams, to resolve our issues with your customer services team, managed to get us the correct item we needed, whilst managing a very busy store and supporting her staff with patience and respect.  
The lady serving us at the till was extremely polite and friendly and the team in the Cafe were also extremely friendly, helpful and polite.   These ladies have been extremely well trained and have remembered how to deliver excellent customer service 
We left the store feeling valued as customers and our faith in your store being restored by the kindness, patience and knowledge of this extremely well trained lady, whom I hope is highly valued by yourselves.   If there is ever an opportunity for this Manageress and her staff to receive an award, can I please nominate Kelly and her team, as customer excellence such as this, is extremely rare in these times.