The complaint has been investigated and
resolved to the customer's satisfactionResolved Doors Plus — No service
resolved to the customer's satisfaction
We purchased a number of glass panels doors with their "Paint and Peel" film so we could paint directly over the top.
We did this and the paint leaked underneath over the glass. We called them and were told because we hadn't painted the doors immediately after hanging that we had voided the warranty and were on our own. We painted them within 3 weeks of installation.
The National Sales officer (Charlie someone) initially refused to give me his name and then wouldn't spell his surname. Coward!
If the Paint and peel hadn't been there we wouldn't have relied on it - and we would have masked it properly. Now we're left with glass doors covered in paint! Useless.
Have taken it up with Fair Trading.