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I pre-ordered a pizza online to be at my apartment at 9:30pm, about the time I get home from work. At 10:00pm I called Dominos and asked about my pizza. They told me: "Oh yeah, I heard something about that." So then their manager comes on the phone. I ask him about my pizza. He stated: "My driver is really upset about that. He went all the way out there and had no-one to deliver too because forgot to include your apartment number on the order." I told him: "No I did not..." He interupted me and we began to argue until I was able to tell him: "I havn't changed anything about my address in the 10 months I've lived here." I order pizza from them all the time and have never had a problem with them finding me. The manager said: "No it's not. The apartment number is not on ther order." And we continued to argue.
This manager was unwilling to work with, to help me, to offer anything to calm me down. He just wanted to keep telling me how wrong I am. I don't understand. This guy has just thoroughly upset me.
The complaint has been investigated and resolved to the customer’s satisfaction.
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The bad thing is they can't be showed liable for making a mistake for your online order Its stupid of them to do that but maybe they didn't go to your apartment i had a problem with another Pizza place who when they just work up the street would not even come up when they've been there before. Those Pizza joints are so shammy these days. Call in Next time or Buy a Pizza at the store. Good luck!