The complaint has been investigated and
resolved to the customer's satisfactionResolved DogTV Network — Cannot cancel subscription
resolved to the customer's satisfaction
Since March 1, 2017 I have sent multiple emails requesting for my subscription to be canceled. I have also seen online that others have not been able to cancel either.
My order ID is 174549
The phone number provided here at www.complaintsboard.com is not connected to the company and leaves you speaking to an identified voice mail.
My desired resolution would be the effective cancellation of my subscription to DogTV immediately and the cease of any further withdrawals from my bank account.
According to Section 2 of their Terms & Conditions cancellation requests must be submitted in writing. As the T&C does not define "in writing" in specific terms an email is sufficient to meet the requirement.
The complaint has been investigated and resolved to the customer's satisfaction.