The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DogTV NetworkCannot cancel subscription

Since March 1, 2017 I have sent multiple emails requesting for my subscription to be canceled. I have also seen online that others have not been able to cancel either.

My order ID is 174549

The phone number provided here at www.complaintsboard.com is not connected to the company and leaves you speaking to an identified voice mail.

My desired resolution would be the effective cancellation of my subscription to DogTV immediately and the cease of any further withdrawals from my bank account.

According to Section 2 of their Terms & Conditions cancellation requests must be submitted in writing. As the T&C does not define "in writing" in specific terms an email is sufficient to meet the requirement.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • DogTV Network's response · Apr 03, 2017

    Hi Saundra Ward
    Sorry about that, but we have cancelled your account and emailed you back several times, only to get this email back from you:

    "Hello!
    I have shut this email down owing to an influx of spam email.
    If you know me well enough to have this email address you should also either know my cell phone number or how to contact me via social media to ask me directly for my new email address.
    If you do not have any of that information then you are #### out of luck!
    KThanksBYEEEEEEE
    Saundra Ward"

    Hope this helps, we don't have any other email of yours in our records
    Feel free to email us any time at "[email protected]"
    Best
    John
    DOGTV support team

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.