DMCI Homes’s earns a 2.8-star rating from 2 reviews and 69 complaints, showing that the majority of homebuyers are somewhat satisfied with their residences.
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roof leak
I was notified by the PMO at CYPRESS TOWERS that most residents with roof leak have not filed a formal complain to the management. If you have a roof leak, please file a written, formal grievance, specify that you need to get a concrete corrective action and a reasonable time frame when the problem could be resolved. A complain is just FYI to DMCI. A grievance means you expect something must be done in certain period of time. Also please do not forget to include a good contact number so that they cannot say that they could not reach you. They need to update you of any development.
The best thing to do is write it in black and white and have it notarized. Send it via registered mail. Make a copy for your your file before sending it. Do this if you care about your investment. Also pls contact me thru facebook--Tribu JSC. We need all this just in case we request 2 Senators from Taguig to help us.
customer care doesn't care
One thing to watch out sa DMCI Homes. Meron silang Customer Care pero all this department does is just to forward the complaints to the concerned department. Para lang syang Secretary's Office o kaya Receiving and Forwarding Section, receive complaints and forward complaints. If you would follow-up dahil wala kang nare-receive na response and action, they would say that they already forwarded to the concerned department and that the concerned department is separate from them. It's the end of their function, there is nothing more that they can do.
@Stress much The DMCI Homes Official Facebook Team and DMCI Homes Online Relations Team are subsections of the DMCI Homes Receiving and Forwarding Section. Same words, "How can we help you?" even though the issue is clearly specified. They also say "We already forwarded your complaint to the concerned unit" exactly same words as the Receiving and Forwarding Section and also "We already followed up but we are not receiving feedback also from the concerned unit". I think Online Relations Team should start including in their response words like "Your concern is being acted upon. You may get in touch with 'Name of staff' of 'Unit' at 'Contact number' anytime on weekdays from 8:00 AM to 5:00 PM for updates on the action being done".
It seems that we have the same complains guys. I have a lot of experiences of slow action, or even they don't reply. We as customers should be the priority and should be taken cared of. But unfortunately they don't know how to take care of customers. Siguro kailangan may maupo na katulad ng ating presidente at pagtatanggalin ang mga hindi maayos maglingkod sa mga customer. Kakaasar yung mga tao na nakatalaga sa customer service. Parang hindi tao mga kausap. Pag sumagot parang mga robot lang. Hindi marunong mag extra mile. Lahat ng sagot de- program. Pambihira kayong mga tao, parang hindi tayo Pilipino. May pagmanalasakit, paglilingkod, mapagkagawang -gawa. Kayo ni isa wala kayo niyan. Basta ang importante sa inyo kumita. Wala kayong pakialam sa mga tao.
Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks
Hi, I'm also having a tremendous amount of problem dmci customer care, you talk to a different person they will different things, and they don't listen to you at all, this people are useless #### !##!@!#@#$$#
Same in present day 2017, expect minimal if any assistance from DMCI Homes Customer Care or their Property Management Offices.
@emilmanuel85 i agree.. I purchase a unit last year, and later on we found out there is unsettled meralco bills so we ask the PMO to settle it, sa DMCI na daw yon hindi sa kanila, without guiding us what to do.. To make my story short until now after a year still no refund..
Hi! emilmanuel85
This is from On-line Relations team of DMCI Homes. Should you wish to be assisted with your concern, kindly PM us via https://www.facebook.com/dmcihomesofficial or email to dmcihomesofficial@gmail.com.
Thank you!
Hi ! emilmanuel85
We regret to learn about this impression. If there's any concern that we can offer assistance, please us know.
You may email us via dmcihomesofficial@gmail.com or PM us via our Facebook Page account (https://www.facebook.com/dmcihomesofficial)
Thank you and have a good day
On-line Relations, DMCI Homes
beware of fraud!!!
I'm from the US and wanted to purchased a condo in Pasig and I dealt with DMCI homes agent name Peter Paul Villaflor and Michelle Madarang. They asked me to wire them 60, 000pesos($1, 463) for a partial down payment until I can pay the rest of the amount. When I got to Manila and finally met Peter Paul Villaflor, he acted like he didn't know me. After a shouting match he wanted to sell me another condo which is a bank foreclosure for a discount price and that he will minus the 60, 000 from their commission. WHAT A FRAUD!
This is from DMCI Homes' On-line Relations team. We would like to help you with your complaint or any query. Kindly email it to our
Customer Relations through this contact information:
For Customer Care Concerns:
Tel: [protected]
customercare@dmcihomes.com
Thank you.
dmci finance department issues
I never posted stories on the internet but thanks to DMCI for giving me the motivation to do so.
My unit & parking slot were turned over to me back in June 2009. A month prior to turnover, DMCI finance confirmed (through my agent) that bank financing was already settled with my bank. They advised me to pull out my monthly amortization PDCs since my loan already covers both the unit and parking slot. Everything was okay and I was able to use my unit and parking slot without issues.
From July 2009 to 2012, I regularly visit DMCI office every year to pay for my real estate tax. As part of my regular visit, I always ask for a statement of account (just for the sake of having my own record). DMCI never responded with a SOA. Instead, they credited me with P65, 000.00 in Dec 2009. And P35, 000 in Dec 2010 with the confirmation that these are excess payment from me and I have NO outstanding balance with DMCI.
In June 2012 (3 years after turnover), DMCI sent me a SOA detailing that my parking slot is not yet fully paid. 80% of the parking slot price is still pending (I chose the 20-80 payment mode). I checked with DMCI & my bank and indeed the parking slot was not covered by my bank loan. I'm completely puzzled why DMCI decided to pullout my MA PDCs in 2009? The parking slot was turned over to me? I was able to use it for 3 years? Then DMCI goes back to me (after 3 years): "Oops! We overlooked your parking slot 3 years ago. We finally figured out the SOA and I'll charge you with P180K total interest plus P290K remaining principal for the parking slot"
They even admitted that they were not able to track my real estate tax payments for the past 3 years and wrongly billed me again. How they solved it? After a month of searching their records, they asked me for my copy of the official receipt. Fortunately, I do a much better job of keeping records than DMCI.
My agent told me that this is a common problem in DMCI. DMCI finance has to hire contractors because of the sudden increase in demand. Processes were always skipped and missing records are common. Complaints posted in this site supports my agent's story. Anybody else have a similar story?
The complaint has been investigated and resolved to the customer’s satisfaction.
DMCI customer service does not respond to calls or emails at all.
Yes, not only sad but totally pathetic the way DMCI Homes and DPMC continues to operate and does not take care of matters while also shirking responsibility. Totally below standards, however they do operate at a higher level than SMDC.
Been there done that Swanty, there is no happy medium when if comes to DMCI Homes and DPMC, never expect much for they both are sure to disappoint. On a positive note at least they are consistent at being below standard.
I’m just stating my personal experience with Tivoli Garden Residences PMO, for all it’s worth. You have had a bad experience but not all experiences are the same. Mine was a better one. Sad for you.
Been with Tivoli Garden Residences first as renter for 3 years then as owner for more than a year. Some complaints here are legitimate like interest charges for already paid dues, elevator problems, lobby trashy sitting area, peeled off paint everywhere, unattended plants in atrium floor, etc. but I find that if you attend to your payments & communication with Property Management, there should be a fair solution to your problem. I do.
I urge you to demand a receipt for every payment & keep it & if possible, pay through your bank straight to the Condo account so you have a history of bank payments. If possible pay your dues a year in advance. Keep pics & records of your complaints, dates resolved & to whom you made the complaint to. This way it’s easier for you get a positive action re your complaint.
Be fair but assertive. Good luck!🙂
Any unit owner out there kindly check you yearly taxes if you do not have your title yet and if DMCI Homes spin off company DPMC is providing you the amounts to pay, there very well may be fudged or false numbers. Compare your previous years taxes with your current year and if the previous year is more QUESTION QUESTION QUESTION, then watch the songs and dances occur. They will come up with all sorts or reasons under the sun with why they cannot provide factual information and actually correct amounts. Imagine they do this to each unit owner, how much will be sponge in extra monies and where does those monies go ?
Help! How did you guys resolve this problem with DMCI? It's currently happening to me - they have never given me an SOA from the beginning which was 10 years ago. The last month for payments is July 2015 and now they're suddenly saying that a couple of payments/checks, one in 2007 and another in 2010 were not cleared! This was 8 years ago and 5 years ago! They're even charging me penalties for it when they haven't issued any SOA until now. Any advice? Thanks!
This is really true all those online complain posted by existing buyer to DMCI Homes. For earlier all sold project, most complain deals with unofficial explanation what those extra charges imposed on condo dues. Missing payment and excessive penalties charges which is beyond prescribe by authorized lending institution. Try to visit existing develop project you will be surprise the volume of foreclose properties they accumulated over the years. No wonder if someday a local property bubble happen in the future they are surely a top finalist contender. What I pity for those thousand investors who will be affected once this bubble burst. Even you try to sell out your unit potential buyers are afraid with those high cost hidden charges.
Hi, just like to know if anybody took their case to the court and won over Dmci?
I can now confirm that it is a common problem of DMCI as it is happening to me now, they have assumed that my account was cleared and now they are informing me that I have unsettled amount on 2011 more than 2 years have passed and they only let me know about this unpaid bills now so it incurred almost 200t penalties. I was with in house financing with them but I transferred thru bank financing so the unsettled amount that they said that we thought it has been passed to my bank financing they are asking a payment now which incurred so much interest/penalties. I would suggest that for people who want to buy condo do not buy from DMCI for you will get stress from them a lot as dmci employees are not competent and not doing their job properly so you will just paying so much money due to their incompetence.
This is from DMCI Homes' On-line Relations team. We would like to help you with your complaint or any query. Kindly email it to our
Customer Relations through this contact information:
For Customer Care Concerns: Tel: [protected] or may also email to customercare@dmcihomes.com
You may also send us the details of your concern/s via our Facebook page, DMCI Homes Official.
Thank you and we hope to assist you soonest.
and 85% of the time ones concerns will go unanswered and pushed aside. The chances of anything positive happening are highly unlikely. Best to file at HLURB and Civil cases once a unit owner has problems with DMCI Homes and DMPC. DMCI Homes has almost as many complaints against them as SMDC. Put a comment addressing problems on DMCI Homes Face Book page and expect it to be removed within a few days.
Create You Tube videos and show any damaged areas of you unit. Each time you speak with PMO or Customer Care at the main office in person have your video on ensure the mic is working to capture what is said. Then is you are not happy with the way the meeting went than post your You Tube video.
all complain
To all, im an agent and my only source of income is selling properties... I assist my client to the even to the last minute they needed me... I loose my client because of this site... if you are all complaining, maybe its best to put your complete details like, unit #, project location, complete name and name of your agents if possible so we could verify if DMCI has a fault or your agent simple left you hanging after getting their comi... some of the agents are like this they simply promise you this and that and bye bye after getting their comi... just like to know whose fault is this.. thank you.
After three agonizing years, DMCI has not yet issued the title of the condo unit we bought in La Verti Residences. I've been making follow-ups and even following their advice every time I call them for the title. The condo unit has been paid in full before we moved-in. We've been paying taxes mandated by the government in the said property. This is a painful lesson that we learned about how DMCI issues a title to the buyer. Future buyers be aware. They always come up with projects to entice buyers but when it comes to issuing title, they cannot come up with it.
May I ask the audience what company do you recommend? Thanks!
I am planning to buy 3 bedrooms condo from DMCI location Baguio but I am already disgusted with all the negatives comments about the people working for this company and the quality of their building. Thank you for posting all your experiences about DMCI.
Email me if you have more tecla3832@gmail.com.
Where are you at the Mariciello villa? I just got a place in there, what is your plan now are you planning to sell the unit?
Hi! Just got our new unit here at Maricielo Villas Las Pinas.
June 2012 was the turnover date but because of the slow process, we moved-in last week of July.
Almost all service areas along our side is leaking. We have personally done the application of vulcaseal dhel sunod sunod na bagyo na ala pa rin aksyon. At night, the area is barely lighted din busted raw mga lights.
There is a lot a lot of mosquitoes because of the breeding places from the poorly maintained waters of fountains/ponds. Color green na ang water nila. Windows are not well kept along the common areas, try holding it and dikit lahat ng alikabok sa kamay nyo.
Association dues are said to increase 10% yearly . sana lng we get what we pay. The gym is not working as of now because of fault and grounds. There is still no KTV in the AVR. There is still no electric gated fence and CCTV.
When installing your double lock, pls make sure that they are really know installing one. We were offered by housekeeping plus maintenance staff that they can do it but we were greatly disappointed with the finished product. Pictures of the end-product are with us.
Maybe, because of a cheaper price goes a cheaper quality. The area outside the condo is also dark at night compared with the area along alabang zapote road. There are also reports of snatching along quirino Ave even in broad daylight because there are a lot of informal settlers just across the other side.Kya we don’t even walk along the streets khet lapit lng to zapote. The place is also near zapote kya bumabaha pag lakas ulan like from the recent habagat although di ganun along other parts of alabang-zapote road pagkalagpas lapit sa may flyover.
Just a thought, sana we could have read some negative feedbacks regarding DMCI before we got this place. And sana we have surveyed the area before.
fraud
They sold alta vista boracay to us as an investment. DMCI marketed and projected that the monthly income would be around 30, 000 pesos. We invested aroud 4 million pesos for the condotel unit. For the last 3-4 years [protected]) of its operation we only receive 2-3 thousand pesos a month. Worst on audit by Joseph Prima DMCI PDI hotel for its 6 months of operation cannot account 6 million pesos. DMCI and its sister company are the only one profiting from this investment scam. Lately the monthly individual rental pool share of the unit owners are not being given on time (three- 4 months delay).
DMCI sold alta vista de boracay to me with a projected income of 30.000 a month. after investing around 4 million and waiting three years 2007 to 2010 the average monthly income is only 2 to 3 thousand pesos! Orginally it was operated by brycyl now it is operated by DMCI PDI hotel inc. because of very low monthly income. On audit by Joseph prima of the condotel operation for 6 months by DMCI PDI hotel 6 million pesos can not be accounted. Up to now this can not be explained by the condotel operator. This is a scam by DMCI. Only dmci and its sister company are making mopney from this investment scam. This year 2012 Our monthly income from the condotel operation are given to us after 3 months.
Hi! Just got our new unit here at Maricielo Villas Las Pinas.
June 2012 was the turnover date but because of the slow process, we moved-in last week of July.
Almost all service areas along our side is leaking. We have personally done the application of vulcaseal dhel sunod sunod na bagyo na ala pa rin aksyon. At night, the area is barely lighted din busted raw mga lights.
There is a lot a lot of mosquitoes because of the breeding places from the poorly maintained waters of fountains/ponds. Color green na ang water nila. Windows are not well kept along the common areas, try holding it and dikit lahat ng alikabok sa kamay nyo.
Association dues are said to increase 10% yearly . sana lng we get what we pay. The gym is not working as of now because of fault and grounds. There is still no KTV in the AVR. There is still no electric gated fence and CCTV.
When installing your double lock, pls make sure that they are really know installing one. We were offered by housekeeping plus maintenance staff that they can do it but we were greatly disappointed with the finished product. Pictures of the end-product are with us.
Maybe, because of a cheaper price goes a cheaper quality. The area outside the condo is also dark at night compared with the area along alabang zapote road. There are also reports of snatching along quirino Ave even in broad daylight because there are a lot of informal settlers just across the other side.Kya we don’t even walk along the streets khet lapit lng to zapote. The place is also near zapote kya bumabaha pag lakas ulan like from the recent habagat although di ganun along other parts of alabang-zapote road pagkalagpas lapit sa may flyover.
Just a thought, sana we could have read some negative feedbacks regarding DMCI before we got this place. And sana we have surveyed the area before.
tsk tsk tsk.. it seems like corruption is inherent in DMCI's company. all of their property has some sort of problems.
fraud
DMCI Homes are very good at getting you to buy a condo. After that there is no after sales service. They do not answer phones or e-mails, make mistakes on your account and then add massive penalties to your balance. After you have penalties they stop depositing your cheques and cause you even more penalties. The interest is exhorbitant and if they mess up your account they refuse to discuss this with their clients, they just give you a complete blank and keep adding penalties. This is just a money lending scam. They do not want you to become a homeowner. They want you to fail and get back your keys. They refuse to communicate with their customers. A very dangerous company which is to be avoided. I am sure many others have had similar experience, now its time to start fighting back and expose them for what they are.
Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks
Hi... May I know the status of the the complaints filed? I am curious... I am planning to buy a unit at DMCI.
Do not buy from DMCI Homes, invest your hard earned monies elsewhere or in another developer. With DMCI Homes and DPMC you can always expect leaks and the development to become a SLUM. The Property Management (PMO) will only provide lip service expect ZERO results, the same with DMCI Homes Customer Care. Google the many DMCI Homes complaints, reviews, and experiences out there. BUYER BEWARE.
I was notified by the PMO at CYPRESS TOWERS that most residents with roof leak have not filed a formal complain to the management. If you have a roof leak, please file a written, formal grievance, specify that you need to get a concrete corrective action and a reasonable time frame when the problem could be resolved. A complain is just FYI to DMCI. A grievance means you expect something must be done in certain period of time. Also please do not forget to include a good contact number so that they cannot say that they could not reach you. They need to update you of any development.
The best thing to do is write it in black and white and have it notarized. Send it via registered mail. Make a copy for your your file before sending it. Do this if you care about your investment. Also pls contact me thru facebook (Tribu JSC). We need all this just in case we request 2 Senators from Taguig to help us.
Hello! I'd like to know of any developments to issues raised to DMCI customer care. Were these addressed already or atleast being taken care of as of this writing? I will be working as a Property Consultant of DMCI. By your updates, at least I'd know something about how my future employer handles buyers' issues.
This is from On-line Relations team of DMCI Homes. Should anyone wish to be assisted with DMCI Homes related concern, please PM us via our Facebook account (https://www.facebook.com/dmcihomesofficial) or email us at dmcihomesofficial@gmail.com.
Thank you.
A friend of mine says DMCI Homes' after sales service is one of the worst. The Property Management Office that manages the condo is not very helpful specially when it comes to property and vehicle incidents that happen within the property.
The Property Management Office often puts the blame on somebody, for example, the security or the maintenance staff, then do nothing, when it is really their duty to implement rules and manage the property.
There is this one property security officer, Mr. Raffy Baylosis, who would bend facts and incidents just to absolve himself from his negligence of duty.
Beware of this scammer agent name MR. LORD CHTISTIAN LLENADO this agent really messed up my account and now I'm having additional huge penalties. Dapat aksyonan na to! I even reported this case to Dmci costumer care and to his supervisor about their misleading agent/ scammer! or whatever you call it!, but no actions from DMCI costumer care very slow! Yes you can make complaints and they will listen to you open ears about your complaint but taking actions they won't. I'm a working overseas..we work hard for our money lalo na karamihan OFW pa ang biktima dito...Meron na ba nakpagreklamo na dito ? Anyone knows who handles this kind of case?before i take my own actions..pls help me..it's better to report this media televise para wala na sila maloko kawawa naman ang susunod..
Beware of this scammer gent name MR. LORD CHTISTIAN LLENADO this agent really messed up my account and now I'm having additional huge penalties. Dapat aksyonan na to! I even reported this case to Dmci costumer care and to his supervisor about their misleading agent/ scammer! or whatever you call it!, but no actions from DMCI costumer care very slow! Yes you can make complaints and they will listen to you open ears about your complaint but taking actions they won't. I'm a working overseas..we work hard for our money lalo na karamihan OFW pa ang biktima dito...Meron na ba nakpagreklamo na dito ? Anyone knows who handles this kind of case?before i take my own actions..pls help me..it's better to report this media televise para wala na sila maloko kawawa naman ang susunod..
Pano kasuhan ang DMCI ?
@jalcudia1971 can you give me the name of the insurance and their contact number . Its a good suggetion then to have insured. taht the only best remedy..
to aspiring & excited homeowners - beware of dmci, royal palms
BEWARE OF DMCI, particularly Royal Palm Residences
To those aspiring homeowners, who are currently working hard to pay their monthly amortization so they could move in to their units, beware! Have you checked your unit if you are still the legit owner? Someone else might have bought it without your knowledge.
More than a year ago, I bought a 2BR unit in Royal Palm Residences in Taguig, after paying for the 10% downpayment, I was hoping to start paying up for the remaining 90% balance but only to find out, my unit was already cancelled and so it was suddenly available in their inventory so when another interested buyer saw my unit, most probably that buyer paid for it right away. I was never delinquent with any payments and besides, the contract to sell that DMCI issued is with me, proof that it is my unit, I paid for the reservation and everything and nobody have given them the authority to seel the unit. This is indeed true because a customer care officer have told me the real score when I went to their office in Bangkal. She have indeed told me there were mistakes or shall i call it irregularities on their part. I would personally blame another customer care officer named Joycelle Ligutom for what have happened. Everyone in the DMCI office are not professional enough when it comes to dealing with their customers. To make the story short, because they have admitted it was their mistake, they told me they will give me a full refund of my 10% downpayment including reservation fee of 20, ooophp. I could sue them for it but since i dont want to waste time and money doing so, I have agreed to their condition. My dilemma is, its been a month tooday since they promised me a full refund. They have initially told me it will be processed in one week. I cant imagine accepting their excuses every week. I am really considering filing a case against DMCI, kung tutuusin may habol ako. When I bought the unit, it was priced at 2.4M and just recently tumaas na siya to 2.9M. Sino kumita? di ba sila? I could have asked for more than just my full refund kung gusto ko pero since gusto ko makuha na lang ang pera ko in due time, ganun ang ginawa ko, kaso parang inaabuso na nila ako. Just today when this customer care officer named AIZA told me, its their new policy na i will sign a quit claim first before they will process my cheque. What a lame excuse. I have been working with quit claims for the longest time at ang alam ko, pipirma ko nun pag nakuha mo na ang pera mo. Kaliwaan. Di nila ako maloloko. I told her I wont sign anything pag di ko nahawakan ang cheque ko. I can sign everything on that day that they will release my cheque. That said Aiza have assured me a call back since kahapon ng tanghali, tapos kanina tanghali, yet wala pa din. I cant believe ganito ang nararanasan ko sa DMCI. I dunno kung alam ng may ari to and i really wish alam nya ang mga nangyayaring irregularities sa loob. Investigate on your people, ang daming inside job na nangyayari sa loob. Kaming mga customer ang kawawa in the end. Hindi biro ang pera that we have invested sa company.
I just hope that authorities will also start investigating this developer. Oo, maganda sila, nakaka halina pero one should investigate on the background of the company before investing with them. I just want my money back.. sa inyo na ang unit ko.
The complaint has been investigated and resolved to the customer’s satisfaction.
To all potential buyers of condo, yes think twice before buying a condo unit. There are a lot of hidden charges specially if its in-housed. The TCP of my unit is 2.3M and I paid on the spot Php 459k, turn over fee is 170k, and they are asking me to pay 240k closing fee, while my monthly amortization is 32k. Im transferring it to BPI and surprisingly, they are charging me 206k for loan difference. Imagine TCP is only 2.3M and after 2 years, my total unsettled balance is still Php 1.9M considering the total amount I paid is Php 459 DP + 170K (too high for a turn over fee) + Php 240k closing fee + 32k monthly for almost 2 years? Is this legal? It will always be in favor of the Developer.
I don't recommend buying a condo in general.
I'm home owner at Zinnia tower . I purchased the unit at pre-construction price made DP and paid on time. BDO is my mortgage lender. I only used my unit once month in a year. I have it for 2 years now. I just realized we all have the same disappointments and frustrations. In Zinnia towers water leaks coming from roof top down below the next floor. Yes, construction flaws they didn't apply water barrier, water proofing . engineering, architectures, construction contractors...who is to blame now?...from the very start of turn over until now after 2 years they are still trying to figure out what to do on the roof . They try to show they're working on it but actually no one doing anything. Poor unit owners down below the roof top have to live seeing their ceiling along hallways tearing apart, breaking down. If you see this floor you will say it looks like a 30 year old building falling apart but it's only 3 years old since turnover. All common areas such as bathroom for ladies and gents both stinks and neglected, no door knobs on all doors, why? Don't tell me, maybe they forgot...engineer didn't notice all these little things. Oh yes they lack this.. ATTENTION TO DETAILS.
I have to stop my friend and my brother in-law to purchase any unit from DMCI . I can see now what this condo going to look like after 10 years. We work hard for the money here in abroad, we spent . purchased ..hoping to have a decent home to live in Philippines ..but sad to say it was totally wasted.
Very poor management, very poor housekeeping, very poor maintenance.
There are more agents /speculators ( should have limited only.. say 20 %) than legitimate home owners who really wants to stay and live in a house to make it a home.
PM should not accept cash for any payments, when they say you missed payments and can't find your receipt, Patay na. pay ony by checks only that will be your receipt and recorded in your bank.
Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks
3 Pages of complaints. DMCI property buyers got it lucky. Megaworld and Ayala (yes, the parent company) have tons (I'm talking hundreds possibly thousands) of complaints, just check out the various local boards.
Then stop building condos if they cannot do it right in the first place. We don't want to waste our hard earned money for something that will only make us stressed and disappointed .
I agree. very disappointed. the unit is ok, but there are hidden costs associated and high interest rate more so if its in-housed. I do not recommend buying a condo
Hi,
Anyone who had problem with la verti project?
Update: March 2015. Unit Titlle finally turned-over to us confirmed it by paying our Property Taxes 1 1/2 year in advance 2016.
One thing that people be AWARE of is that ACACIA Estate are infestated with Mosquitoes, my wife got bitten the day she left at the elevator and got tested positive with Dengue fever.
Beware...Beware.."Beware
I also bought a unit at east raya pasig few months ago and i wish i could turn back time..
Your expectation will go down to the drain.. Waste of money, waste of time, waste of energy. Napaka stressful till the end.
We bought a place in pasig under Dmci as well, we paid reservation fees and all but then when we saw the unit it's not what I thought as 3 bedroom it's quiet small so I went for an upgrade which the agent says it's fine, we live in abroad but we always pay on time bec they still haven't cancel our old unit but then the agent told it will be credited what so ever, they even turn over the unit even the unit is in a mess and we never even accept it bec we are not there so as the person we ask to take over, the problem is now that they finally cancel the unit they told us they will charge 10% contract price for old unit and the reservation, I don't get it why are they like that when the agent told me he sent the transfer on the right time but dmci told us different story even when the transfer has made we been constantly updated.. If I know so I wouldn't do any transfer bec no reason to pay 10% extra and the unit is not even in good condition no door knobs and so dirty...
I went to their office and all but I don't like how they work with client, I don't know what are they busy with that they cannot even be bothered to entertain ur concerns properly, I even have to travel abroad and all just to settle this matter but when u go there it's just hanging as if they have nothing to do with it anymore or something.. Hayst
Hi M2k
We are sorry to hear about your frustrations. Should you wish for assistance on your concern, do let us know.
You may message us (PM) via our Facebook account (https://www.facebook.com/dmcihomesofficial) or email at dmcihomesofficial@gmail.com.
Thank and have a great day!
I want to know how could Dmci continue doing business when all they do is misled and deceive people?
will not issue condo title certificate
I purchased new condominium in Boracay (Alta Vista De Boracay) from DMCI about two years ago at which time I paid for the unit CASH IN FULL one year in advance of completion and occupancy. At the time of sale, they made false representations to me about what I was buying. Second, they will not provide a steady water supply to the condo units. Third, they refuse to answer any of my calls, texts or letters asking them to rectify these problems and refuse to respond to my request for an explanation and rectification for the false promises made. Fourth, they and their employees and agents (Alta Vista Condominium Corporation and BRYCL Resorts International) will not give me any information about the condo association for which I am a member with my dues fully paid in advance. Finally, they REFUSE TO ISSUE ME CERTIFICATE OF TITLE TO MY CONDO.
- misconduct of one of the receptionist with my hubby. so pervert and flamboyant.
-charlotte is sleeping with my husband.
-Infina Towers DMCi
Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks
One thing that i did right is Finance my Royal Palm through MatroBank and after the turnover and settled with the Bank and payoff our condo right away that give us less hustle with DMCI, we were able to get the Title right away. My big mistake after the turnover is to have my unit furnish but took us 2 years to complete, we get Scammed by this company called HOMEWOODS CREATIONS the owner Ms. Jacky, for those people who are planning to renovate or buy furnitures BEWARE do not deal with her she will scam and take your money.
Dmci east raya pasig
Arrogant guards! Bastos one time i heard guards commenting on something "buti nalang wala ko shotgun kung hindi ginamit ko na sa residente yon." Beast! Resident without parking slot they going to ask you "hangang anong oras ka" even your guests, its so impolite, and worst kakatukin ka para pa alis ka sa parking mo na sila naman nag sabi na pwede ka dun.. Its so frustrating! they asking you to leave in your own home. And even you complain in PMO, deadma lang. One time i complaint about the guard "Jaime" they ask me to do the complaint letter so i did, the next day saw him in the gate smiling like a dog! The next few weeks he's still there until now.
Where is the justice? Just want to have a nice, quite and peaceful surrounding and yet supper stress..
If your planning to purchase a unit in DMCI think twice, if you plan to have a unit in east raya pasig think hundred times!
But did anyone think of getting a lawyer to deal with any of this and the sale of the property while it was going through as we do this in western countries. If this was me with such a problem I would see a lawyer and make a case to threaten them with court action through a lawer. Their is little point sending letters or emails if this is the culture. It needs a lawyer and legal letter sent to the Company owners. Not the little no brain sales agents who care nothing. Pretty shaw if a lawyer was involved and a letter was sent to the owners of the D.M.C.I.; then things would get sorted dam quick, in a light of a pending court case if they did not comply!
Hi Everyone,
This is from On-line Relations team of DMCI Homes. Should you wish for assistance to any DMCI Homes related concern, you may send us a message (via PM) in https://www.facebook.com/dmcihomesofficial or email it to dmcihomesofficial@gmail.com.
Thank you.
Other complaints re hampstead garden?
lousy company every nite drinking sessions on the basket ball court here in Rosewood Pointe taguig ### PMO and Security goodnes...
Hi, just wanted to know if anyone here filed a lawsuit against Dmci and won there case against them.? If yes. What process did you undergo? Thanks
DMCI Customer Care is A JOKE!
I have a unit in CEDAR CREST and last January 2013, we found out that there was a water leak in one of the rooms causing molds and ruining most of everything inside that room. My mum reported it to the PMO and we were advised by the site engineer that they will do the needful--- surprisingly they found that THERE IS NOTHING WRONG WITH THE WATER SUPPLY, so they couldntt give any reason as to what happned or the assurance that it will never happen again.
We've asked them to pay for the damages that caused by that unfortunate incident but up to this writing we havent heard anything from them.They continue to ignore out emails and its very frustrating...
I strongly belive that their behaviour is totally unacceptable and should not continue this way.
Does anyone know any good representation, I am thinking of bringing them to court.
Overview of DMCI Homes complaint handling
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DMCI Homes Contacts
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DMCI Homes phone numbers+63 25 557 700+63 25 557 700Click up if you have successfully reached DMCI Homes by calling +63 25 557 700 phone number 11 11 users reported that they have successfully reached DMCI Homes by calling +63 25 557 700 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 25 557 700 phone number 4 4 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 25 557 700 phone number47%Confidence scoreCustomer Service+63 23 248 888+63 23 248 888Click up if you have successfully reached DMCI Homes by calling +63 23 248 888 phone number 5 5 users reported that they have successfully reached DMCI Homes by calling +63 23 248 888 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 23 248 888 phone number 2 2 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 23 248 888 phone number43%Confidence scoreLocal Sales+63 917 880 8800+63 917 880 8800Click up if you have successfully reached DMCI Homes by calling +63 917 880 8800 phone number 2 2 users reported that they have successfully reached DMCI Homes by calling +63 917 880 8800 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 917 880 8800 phone number 1 1 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 917 880 8800 phone number33%Confidence scoreInternational Sales+63 25 557 777+63 25 557 777Click up if you have successfully reached DMCI Homes by calling +63 25 557 777 phone number 2 2 users reported that they have successfully reached DMCI Homes by calling +63 25 557 777 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 25 557 777 phone number 1 1 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 25 557 777 phone number33%Confidence scoreHead Office+63 24 037 368+63 24 037 368Click up if you have successfully reached DMCI Homes by calling +63 24 037 368 phone number 2 2 users reported that they have successfully reached DMCI Homes by calling +63 24 037 368 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 24 037 368 phone number 1 1 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 24 037 368 phone number33%Confidence scoreLeasing Services+63 25 523 459+63 25 523 459Click up if you have successfully reached DMCI Homes by calling +63 25 523 459 phone number 2 2 users reported that they have successfully reached DMCI Homes by calling +63 25 523 459 phone number Click down if you have unsuccessfully reached DMCI Homes by calling +63 25 523 459 phone number 1 1 users reported that they have UNsuccessfully reached DMCI Homes by calling +63 25 523 459 phone number33%Confidence scoreEmployment Inquiry
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DMCI Homes emailscustomercare@dmcihomes.com100%Confidence score: 100%Supportleasing@dmcihomes.com94%Confidence score: 94%sales
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DMCI Homes address1321 Apolinario St. Bangkal, Makati City, Philippines
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DMCI Homes social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all DMCI Homes contacts
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