DISH Network
Reviews and Complaints

I am currently paying for NBC and was part of the agreement when we started dish. I now have lost NBCon 1/2/2020 where I can not watch many of my favorite shows. I feel that I am being held hostage and need to have the NBC/KRBC network back asap. I feel t hat this is in violation of our agreed amount in our contract with dish. If I were not still on contract i would be looking for another cable company. Or is this situation to cause me to void our contract with dish with no penality and find another provider

Michelle Burns
Abilene TX
[protected]@gmail.com

I had dish to come to my house hookup service. After 13 / 15 days I decided that dish is not what I want. I didn't like the talking remote because U have to be used to it and several times I mised a Astros game because it was blacked out. I always thought U had to try services 30 days but not dish. I called dish to cancel service and person on other end didn't speak english very well. After dealing with him I thought every thing was taken care of. After 3 months I started getting bills. I called and again didn't speak english very good. After him arguing with me I asked to speak to someone else or supervisor he said they are not in. Anyway all dish had to do was go back 13 / 15 days on the recording from day dish hooked me up they could hear I DID cancel service. After all [censored]ing I did dish took $420.00 out my bank knowing I'm disabled fixed income on 12 / 25 / 19. Merry F Christmas to me from dish network. I had to close my bank account. They was supposed send me a box, & return label. I got a letter from their attorney I owe $290.00 more dollars. dish REALLY put the SCREWS TO ME.

I'm very disappointed that Dish is no longer offering channels thirty-eight (38) and sixteen (16).
I pay for this package every month, but now I can't access 2 channels that I continue to pay for. I would like for you to reinstate these 2 channels immediately. I enjoy the programs on these two channels and I would like for them both to be reinstated.

Account # [protected] Dish for Margaret Windmeier at 408 Vernejo Street Raton New Mexico 87740 phone # [protected]. Service date 1/26/18. On 10/18/2019 I called for early disconnect on 11/18/2019 and was informed of an early disconnect charge of $60.00 and a UPS shipping box with shipping label would be sent to the above address. The final billing of $60.00 and the shipping container were never received. I have called dish several times reguesting the bill and the container mailed to my new location of 3400 S Ironwood Drive #98 Apache Jct. AZ 85120 (my new location, my phone number remains the same, [protected]) and have still not received them. Now I am getting almost daily calls threating to be turned over to a collection agancy. I have no problem paying the $60.00, I just want a final statement sent to me and the shipping container with a shipping label so I can return the Dish equipment. Thank you.

When I signed up in September 2019 with Dish, I specifically asked if we would get the Rays and Magic games in Orlando. After going with Dish, I find out that they have a contract dispute with Fox Sports Florida and Sun networks. Supposedly they are in "negotitations" with these networks. When I went to the Dish Community website, I found out from other subscribers from around the country that they are also not getting their regional sports channels: Fox Sports Arizona and Fox Sports Midwest, due to contract disputes. I understand that there are contract disputes from time to time. But, Dish is still listing these channels on there website as part of their Regional Coverage packages. This is false and misleading advertising. Also, I do not believe that any negotiations are actually taking place. This is ridiculous. I live in Orlando, Florida and cannot watch the Rays, Marlins, Lightning, Panthers, Heat, or Magic games on Dish as they are all on Fox Sports Florida or Sun networks.

How are you going to cut one of the most watched channels? Are you guys losing your minds. My contract is up. And has been up so I WILL be searching for a new service provider I'm tired of dishs [censored] on cutting channels right when important sporting events are happening. Turn FOX back on or mark my words your TV provider competition will out do you as you will lose millions of subscribers such as myself.

I have a 2 year contract and with-in 1 year i have lost fox sports network and now cbs 10 which holds the playoff in football . Last year i was not able to see the baseball playoffs. This to me is very unacceptable that the customer finds this out after the channel is gone. customer service very poor. channel 10 cbs turned off on 1/4/20. please resolve this issue or i might just terminate service with you

Why does my hopper have to update every day? I can understand maybe weekly or monthly but I don't understand the every day thing. I set It to do it when I'm not home and I leave the tv on for my dogs but when I come home the screen saver is on rather than just tuning to the channel. It defeats the purpose of leaving it on to keep my dogs calm in my absence.

Back story: In early November I cancelled Dish after 23 years due to rising prices, contract disagreements with channels (FS-N, etc.), Dish Anywhere not working and outages everytime it rains. On December 27th I decided to go back to Dish. I called and asked to talk to someone with a technical back ground so I could explain what I wanted to do with the TV's in my house. After talking to the customer service rep and the supervisor with the tech experience for about two hours, we had a package worked out and an install scheduled for the next day. On December 28th, the tech showed up and the first thing he said to me is that it won't work the way they set it up. I still had my old equipment, so I had him put it back the way it was. On December 30th, I called Dish to let them know and that I still wanted the agreed upon price. The CSR got his supervisor to talk to me. She tells me they can't do it because the original CSR gave me the wrong price. I relied on the supervisor to get me with the right equipment so I had it working the way I wanted. Because I had to go back to the old original equipment, the raised the price. So it comes down to this; I have to pay more because the original CSR and the supervisor with the technical experience either don't know what they are talking about or both just lied to me. I have always backed Dish Network when someone asks how I like them when they are considering changing. That ends now.
This is how they treat someone with 23 years of loyalty to them.

I was in Kansas City when a dish driver in the commercial vehicle with the license plate 764 LSX almost hit me while switching lanes because he was not paying attention as he was apparently to busy eating and drinking his water. Then when honked at to get his attention he flipped me off then continued to try to cut me off on the interstate till he reached his exit. This occurred on 12/30/2019 around 10:12 in the morning.

For the last few months, I have had tech folk on the phone from Dish several times. It gets fixed than gets off-kilter again sometimes immediately after the tech call like last night.
When I go to the recorded "The Good Docter" "dancing with the stars" plays.

My voice recognition works poorly and tells me, "what I want can't be done on this tv" or words to that effect.

This calling is a pain, and having to unplug and replug and then not having it fixed for more than a day is not OK.

Also, can you use a check number for auto-payment as my credit card has been hacked two times in the past three mos.?
Barbra Hana Austin

First
My remote wasn't working so I called customer service and instead of changing the remote customer service tell me to change and DVR because I am more than 14 year old customer so they want to change the DVR and they told me your price will stay same and I agree with them so they they change the DVR and they put me on the contract for two years my price is 3 times increased .so I have to call service.very bed service from support. I told my other family too

I put in a few months ago to get another wireless Joey. We were under a 2 year contract at the time but had thought about canceling the account once it was up. When we got the new Joey we did it online and then they sent a tech out to put it in. Then recently I went on to see how long we had on our contract and they said 22 months because apparently when we got the new Joey it extended our contract for 2 years, we never agreed to this or we wouldn't have done it. Now we have had extra Joeys put i before and it has never extended our contract until this one. So now we are stuck with this company for 22 more months because we don't have the $400 and some dollars to buy out the contract. Extremely shady company!

Over a week ago I called saying I had a faulty remote antenna on one of my tvs, I held for 15 minutes and was on the phone for over an hour. So, no antenna ever came, so I called back today(12/16)and again was on hold for 15 minutes and on the phone with Dish for another 15 minutes to explain again and maybe, just maybe I might get one this time. I think it's a shame that I have 2 homes with Dish, spending over $2500/yr for service and also a long term customer and have crappy equipment because it's old. That's loyalty Dish, treat the "old" customers bad and the new ones get working equipment. As soon as I can get time to be home for someone else to install equipment, I will be changing. 12 years is long enough to be treated poorly. You sure don't have a problem getting the bills to me!

On Dec. 12th of 2019 I called to get help with my tv. The technician told me what to do, and I did all that he said to fix the tv, but ended up with my tv not working at all. He blamed me for not doing the correct procedure with the remote, but everything I did was correct. I have done over the phone repairs with other companies for the last ten years and never a problem as I had with this male employee. Before my tv worked, now it does not. Did he deliberately give me directions to cause this to happen? I think so. Also, as I cancelled the Dish tv, the representative said another customer also was doing the same. Is the tech a "serial tv terrorist"? I would investigate to finds out.

12/06/19 @ 11:15 am. While hauling cattle south on HWY 97 near the town of Riverside WA a white dish service pickup with utility bed pulled out in front of me in a 60 mph zone. I was forced to lock up my brakes to avoid from hitting the dish vehicle, I blew my air horn and tried to get a license plate number but was unable to. As soon as the vehicle had a chance to exit the roadway the male driver pulled off the hwy into the parking area of the Riverside Cemetery. I Called 911 to report the incident and spoke with state patrol and explained the situation to them. My hope is that someone will deal with this appropriately and immediately.
Darin McLaughlin [protected] cell

Hello, after having Fox Sports West for many years, all of the sudden it and Prime Ticket are dropped from your line up of channels. Just wondering if it is a contract problem or the programmers decided to remove them. As a fan of the Los Angeles Kings Hockey team Fox Sports West the channel that allowed me to catch quite a few of their games. Just curious how or why they were dropped and if they might be returning. That's my complaint other wise Dish has kept me happy for many a year. Thank you. John Lewis

Please return the original modern Yule log program you had in 2017, as this current version for the years 2018 and 2019, leave much to be desired. The previous version had many more features that were infinitely more appealing than this version currently is. I ask that you please take a brief cursory overview of your YouTube page. I think you will find that I am far from being alone on this matter. Thank you.

I canceled my service on September 18 because I was moving I was told to return equipment which I did on October 4th Via UPS the package was received according to UPS and October 7. It is now November 26 and I'm still getting emails saying that I owe for the equipment that was not returned, over $300. I have called several times and all I get is the script that the people picking up the phone have in front of them. When I asked to speak to a supervisor I was told that because I no longer have an account I can't speak to a supervisor which I find completely ludicrous and ridiculous. I have my UPS tracking number if anyone from dish actually monitors this board and would like to reach out to me I'd be happy to give it to you and you can look it up.

I have been a dish customer for a few years. I had 2 accounts. One in Michigan and one in Florida. I sold my house in Michigan and moved to Florida and was told since I wanted to keep my hopper take it to Florida and set up a service date for a tech to come out in which I did. Everything was fine until I got 2 bills one for$90.00 from Florida and one from Michigan for $70.00. I called to find out why I got a bill from Michigan since the house has been sold over a month and I did not receive any service. They told me since I took the hopper with me they had to charge for the monthly service in Michigan. I said what about your ad that stats if you are moving take your hopper with you. They said we had to turn the old hopper in and get a new one. Remind you the tech came to my house in Florida and connected the hopper, but the service people on the phone said it was illegal for them to do this and could fine me. I said how could you fine me when your tech was the one that came out and installed it. I finally got a hold of a supervisor which was very nice and he said he would send a tech out on Monday to change the service address and take the hopper from one room to another and then I got disconnected. I called back and talked to another supervisor and they said according to the notes they was going to move the hopper from one room to another and that can't be done. So what does he do he says I have to continue paying for monthly service in Michigan and if I wanted to disconnect the Michigan address the hopper has to be returned. So what does he do he disconnects my hopper in Florida. I can't believe this type of service and Lee employee # GOL was very rude. The last supervisor was nice enough but did not resolve any of the issues. JUST REMEMBER IF YOU LIKE YOUR HOPPER YOU CAN'T TAKE IT WITH YOU. WHAT FALSE ADVERTISING IS THAT.