DISH Network
Reviews and Complaints

Beware of GoDish and any other satellite TV retailers. When we called GoDish for the service, the sales rep. (Charles - [protected] - Extension - 580) told us there were no fees except the Dish Network would charge us 2 month fees upfront. But during the disclosure reading, which was lengthy and he read it very fast, he mentioned about the processing fee of 49.99. Luckily we were able to catch that and were able to negotiated it down to 24.99. If we would have known this before, instead of going to GoDish we would have call dish network directly for the service.

Lesson Learned - Don't go to GoDish or any other retailers for the satellite TV instead call dish network directly for the service.

When I opened account 6 yrs ago, I was told when I close the account., I will need to send the equipment back. They would ship me boxes to put the equipment in so there would be no cost on my part. I closed the account last month, and was told my cost would be $15, deducted from the balance credit. I just received my last bill and surprised to find out that DISH charged $15 for each box ! Now I still owe them $12.68. I just called them posing as a new customer and asked about the return policy after the 2 yr contract was up, and was told again, I would be sent boxes for the equipment and there would be no charges for shipping. When I mentioned the shipping expense incurred recently, I was then told that a new promotion went into effect June 3rd that covered returned equipment. I suspect anyone calling DISH will get their own specific promotion that is "in effect", and unless you get this in writing, you will get robbed by DISH Network. I have a feeling I will not get my $15 back. Anyone thinking of going with DISH Network, should consider alternative if they have one.

Anybody who has had Dishnetwork already knows this but probably they all lie about the equipment. It is not free when they charge fees and they go up everytime you turn around. I had corporate call me over DVR fees and had the man stuttering. He could not explain it away. Mostly because they have no reason other than because they can. Now we dropped all the main movie chanels to save money and as we all know for what they have over and over run movies are not worth what you are paying for. Ten to the lies on tv by none other than Shack O'Neal and the other man who tell you cable is better when they all bounce off a big dish. I know I had one and so miss it. I used to have asn ecostar box with it and got programming direct from hbo, starz and not the hassel and even could get ala cart and not half the expence. You have to buy equipment but with the fees you mightr as well buy your own. I asked dish they said even if I bought my own and got the reply I still could pay the fees. So I am left to tell you I am not a Satisfied Customer and I will tell anybody in a ew York Minute. They are as crooked as the day is long and I hope and Pray they go Out Of business and Oh how happy I will be! The fcc lets all these crooks get away witrh it so now Are they paying everyone in Washington big bucks to take advantage of it's citizens? I would not be shocked. Someday soon I hope and pray they are a bad memory!

In 2001, 9 years ago I purchased a lease to own Dish Network receiver box. I have used it for my bedroom box as a customer of Dish Network for as many years. I paid for it and I own it. I cancelled my Dish Network account March of 2010 because of unexplained over-charges, and poor service over the years. I paid my last bill on April 15, 2010...and received conformation that my account was closed. up-date June 4, 2010, I received a bill for 2 receiver boxes and taxes totaling $219.50. I had returned the only receiver, and dish-eye, and remote I owed Dish Network 3 months earlier, (april of 2010) and they closed my account. I called Dish Network to inquire of this new bill, and they told me they never received the original box that I returned via U.P.S., with a tracking receipt. I disagreed, and then they demanded the "2nd" reciever box I have been using these last 9 years...I informed them that it is mine, and it was paid for through a lease to own option, and I had paid $149.99 for it. They asked me to provide proof of purchase, or return thier equipment. I asked them to look at
my last 9 years of service, and recount how many receivers I was listed as having in my possession, that belonged to Dish-Network...they said, "only 1". I asked them to produce an invoice number to correlate with the "old" receiver they were demanding, under threat of my damaged credit if I did not return the box in my possession..., and they could not produce a number. They asked me to give them the serial number from my old Dish box, I did, but I changed the last 4 numbers ...they then announced that those INCORRECT serial numbers, were the numbers of thier "missing receiver". I caught them in a non-truth. I requested that they produce the correct numbers of the box they were claiming, and again, they could only repeat the incorrect numbers I gave them...I then reminded Dish Network, that I had been paying $5.00 extra every month, for the last 9 years, to use my personally owned receiver, which they gladly accepted. Now that I had established that they did not know the accurate number of my receiver, I asked them. "How can you request something you cannot identify, or track, as yours?"
they said, "Mr. Zarola, if you cannot produce the original purchase receipt from 9 years ago, we have no choice but to charge you, and take you to collections". This is extortion, and in my book, outright theft. I have retained the serial numbers from the back of the receiver in question, to take to court with me if I need to. I have no need for the receiver, so I agreed to return it to Dish Network, but I also explained my dissatisfaction with thier underhanded methods of obtaining property that is not thiers, on threat of credit damage, and extortion if I did not comply. Nasty company...I will tell all of my friends and accquaintences to use cable or any other type of entertainment, other than DISH-NETWORK. If they do not erase my debt, or acknowledge receipt of this item, I will spend $10K if I have to to sue them in open court.
Damage Resulting = Out $149.99, hours of stress, and a feeling of being bullied by extortioners.

I encourage everyone to reconsider if you plan to do business with DISH Network Satellite Services. DISH Network offered us a 30-day trial with no cancellation fee. We were told that it would be $120 to cancel after that point. We were told that it was a one year contract.

At the end of 30 days we decided to cancel their service because almost daily we had to contact their technical support to get the satellite signal back on line. When we contacted DISH to cancel the service, we were told that we were on a two year contract that started the day that the equipment was installed and that we would owe them $17.50 per month for the next 23 months. In addition, they had already charged us a $50 installation fee that wasn’t mentioned. They also informed us that they will charge us to ship their boxes back.

DISH is a less than honest company, and their customer service is very poor. We should have been suspect when we were transferred through five different people to initially start their service. Most times that we call, we deal with at least two different people. DISH has several 800 numbers as well as some 424 area code numbers that they rotate, so one week a number may work and the next it’s disconnected. The Indian people are very polite, but very hard to understand.

We have not yet settled the final costs, but we will probably wind up paying approximately $400 out-of-pocket for one month of basically non-functional satellite TV from DISH. So much for a 30-day trial with no cancellation fee.

I encourage everyone to stay away from this company, but if you do decide to go with them, be very careful to read the contract completely before you sign. Also be sure to document all conversations and get names of the representatives that you deal with. Good luck.

I welcome any comments from Dish Network regarding my complaint against godish.com a.k.a. Today's Satellite, inc. I believe Dish Network has some responsibility as it pertains to my complaint. Godish.com claims to originate an average of eight hundred to twelve hundred new customers a day for Dish Network. I discovered hundreds of other individual's complaints against godish.com just like mine on numerous internet sites. The following is my complaint:

June 2, 2010, Napa, CA - I recently established Dish satellite service through godish.com over the telephone. The phone order processing time with godish.com was approximately twenty-five minutes. A good portion of the time was attributed from the godish.com representative describing disclosures - about ten all together - each of which were lengthy in detail, spoken fast and considerably convoluted. At one point I requested the representative to stop and repeat a portion of one of the sections - she insisted to allow her to finish with all of the disclosures and we could revisit the question later. I would bet somewhere among the fast talk there was mention of a "fee" but the approach by godish.com is a very well planned and deliberate strategy - inundate the consumer with a barrage of information so that it would be humanly impossible to comprehend the little things they want to slip by the consumer.

Early into the phone order, all relevant information was requested and collected by godish.com. This included my social security number for a credit check - to establish an account with Dish satellite - as well a credit card. The godish.com representative explained that a credit card was needed to establish verification of my identity - another step to establish my account with Dish satellite. At this time there was no mention of any fees or amounts to be charged to the card, simply for identification purposes as Dish would be providing all equipment and installation at their cost. It made sense at the time- if I should default on the account, Dish would have recourse to collect for their equipment and installation costs. Again, no mention of any fees or charges by godish.com. The order was completed and we had an installation date scheduled. So far so good.

A few days had passed from the date we had established the account when I discovered the charge on my credit card activity online. I routinely audit my credit card accounts, debit card accounts and bank accounts. Usually every two or three days. I have outstanding credit and want to keep it that way. I was completely surprised to find a charge for $49.99. I immediately brought my discovery to my husband's attention as he participated in the ordering process with godish.com over a speaker phone. Just like myself, he couldn't recall any reference from the godish.com representative of any charges. He was just as surprised as I was. He concurred with me that the only reason we needed to provide my credit card was to verify my identity as part of establishing the account with Dish satellite. Without any time wasted, we contacted godish.com to explain that we were charged. They claim we were well informed and that it was clearly disclosed during the phone order. They claim to have the "recorded" conversation which includes me agreeing to paying the fee. Neither my husband nor myself were told they would be charging me a $49.99 processing fee. We both are very diligent and thorough when making purchases - especially those involving contractual agreements for payments over a period of time. We argued with the godish.com representative that we simply would have not completed the order if we were aware of the fee, as we would have shopped around more to see if this was a standard practice of other Dish retailers or if it were negotiable.

I am a licensed professional in the medical field, earn a six figure salary, have excellent credit with absolutely no debt. I have better things to do with my time than to contest and pursue collecting back my $49.99 that was taken from me without my authorization. I searched online for others that may have experienced this with godish.com. It wasn't a surprise to me that I easily discovered countless complaints from other individuals against godish.com for the very same thing.

What next? I will provide a thorough explanation of my experience and complaint with supporting evidence of other individual's complaints to the following parties:

Texas Attorney General's Office
County Sheriff's Office
City Police Department
Local Better Business Bureau
Local Chamber of Commerce
City Mayor's Office
Postmaster General
Commissioner's Office of The FCC

As I mentioned earlier I have better things to do with my time, however I WILL MAKE TIME TO PURSUE HOLDING THOSE THAT MISLEAD, DECEIVED AND DEFRAUDED MYSELF AND OTHERS FULLY ACCOUNTABLE.

Comments welcome: [protected]@gmail.com

Dish TV puts a message up when a bill is past-due. Unfortunately, they don't turn it off when the bill is paid.
So, I just paid them the $170 I owed them for TV service. But now, 5 days later, by picture is still being blocked by their full screen message saying my bill is past due. Its not past due. Its fully paid. My account with them shows $0 due. Yet, they continue to block my picture with their repeated messages saying my bill is past due.

I watch most of my TV through DVR recordings. If I was watching live, I could cancel the message. But since I'm watching a recording, I can't do anything about the message, and it stays up for minutes at a time. Since the message is almost full screen, my TV service is essentially useless while this is up.

I've tried contacting Dish TV repeatedly about this. I'm at the point where I'm letting them know about it every time this message comes up and blocks my picture.

I'm at the point where I consider this fraud. I'm paying for a service, and they are deliberately blocking that service. I don't know if its the legal definition or not, but that's the way I feel. Since I feel they are deliberately fraudulent, I recommend that others do not do businees with them.

This is not the first time I've considered Dish TV to be acting in a fraudulent manner. Another example is that I used to subscribe to the sports season-ticket packages. The one's you see from ESPN for college football and basketball, and the NHL hockey one. These automatically renew from year to year. Which was ok with me at the time as I wanted to get them.

Then, one year Dish TV decided to use their auto-pay permissions to reach into my checking account and grab nearly $500 all at once. No warning. They just decided that I wasn't on a payment plan anymore (the $49 for three months they usually offer), and instead just grabbed the full cost of all three at the same time. I was lucky I didn't bounce a check. As it was, I ate a lot of peanut butter that week.

I knew I couldn't do anything about it then. Dish TV's customer service is so pathetic that I knew any attempt to change these subscriptions in season would simply result in them completely turning off the subscriptions I'd just paid in full. So I waited. And then the following June when hockey season was over, I called to cancel my subscriptions to these packages. At the time, I actually thought I would still turn them back on. But I wanted the auto-renew turned off so they wouldn't reach into my account and grab money like that again. Then next time I was going to make sure that I was paying monthly and not all at once.

Except, I found I couldn't turn them off. First I reached an incompetent customer service rep who tried to tell me that I didn't have the subscriptions that I knew I'd had for years. Then he finally found one of the packages and said he turned it off. That was so unreasurring that I called back and got a different rep and thought I'd turned all three off then. But I was still so unsure about Dish TV's customer service being able to do this simple task that I followed this up in writing via email. And received what seemed a more trustworthy reply that they were indeed cancelled.

For one of the packages, I got a letter saying thank you to me for subscribing to the new season, and telling me that I needed to call Dish TV by a certain date to cancel one of these packages. Needless to say I called them immediately. They said that package was now turned off ... again. I also again asked to confirm that all three of the packages were turned off.

Two months later, Dish TV reached into my bank account and took the money to pay for the college basketball service. Apparently without asking. I never even saw a letter saying call by this date to cancel. When I called customer service, they tried to tell me that I had now paid for the service and there was nothing I could do. I escalated my complaint until I reached someone who agreed that I could cancel the service and be refunded. Maybe they finally looked in my customer service file and found the months of phone calls and emails trying to cancel this very subscription.

Anyways, I've had numerous instances of Dish TV acting at the very least very poorly. They seem unwilling to cancel services when customers decide to stop buying them. And their auto-bill-pay is deadly as it gives them the right to reach into your bank account and take whatever they want. Whatever you do, no matter how many months of free HBO they offer for you to take this service, do not do so. Dish TV will reach into your account and steal money for services that you are not ordering.

If I'd only had one problem with Dish Tv, maybe I'd think it was one bad customer service agent. But I've had repeated problems over several years. This is systematic in the company. DISH TV is not to be trusted. They will steal from you. And they are so incompetent that they block TV pictures with past-due bill messages on fully paid accounts.

They've got my money, for that month at least, and obviously that's the only thing DISH TV cares about. But this is the last straw for me, and I'm going elsewhere. And I'd strongly urge anyone else to stay away. Now that I'm on these sites, I see page after page of other complaints against DISH TV. There's a very bad smell about this company.

I canceled my service with dish on 04.06.10 after being with them for 7 years. I was told on that date by the woman I canceled service with that after returning the equipment I would be credited $37.40. I called on 04.15.10, after receiving an email that they had received my equipment back, to verify when my credit would credited to my bank account. Spoke with alan an account specialist and was told that I would receive my credit with a week to a week and a half. I've never received this credit. I called them today 05.12.10 spoke with kristy (Csr) & michelle (Supervisor) that I now owe $191.00. I don't have a contract with them, it expired 5 years ago. I changed service because they started nickel and diming me with charges. I never get a person who speaks fluent english; i've had problems making payments thru their website. I've had trouble making payments thru their phone system, so I always have to speak with someone. I had a horrible time with the local installers last year. They put my dish in a place where a palm branch constantely disrupted the signal. I had them out here so many times they refused to come out any more. Dish had to send out one of their acutal employees to finally put the dish on the roof. When I closed my account they tried left and right to keep me. I've also googled complaints against dish network. They seem to be notorious for tacking in an early termination fee and i'm not going to be bullied by them!

Dish network has terrible customer service! I sold my house and moved to an apartment - this was the only apartment they had available! But it does not face in the direction that will allow signal from my dish, so I needed to cancel it. Well, after calling to cancel, I was notified by "customer service" that I had 19 months left on my contract and the cancellation fee was $255! They would not negotiate, or allow me to pay monthly! I asked to speak with their supervisor and was told, "well, that is fine, but they will just tell you the same thing - the fee is $255".

I spoke with the "supervisor" - and was told, that I signed a contract and that was that, I had the responsibility and the canceled fee was due immediately! No negotiation, no ability to bill the fee monthly - no customer service! They don't care that I could not get signal in my apartment building - it didn't matter! Dish network is terrible - do not use them!

I never had dish network, in my life, one day i got a with drow from my bank for $600.00 i called the bank, they got my money back, it semied my daughter had used my bank card to get the system, well they contacked me, i had to get the reciever and send it back, and they would give me back my money my daughter was in the hospital so i went to her house and got the systems when i recieved m y shipping labels i sent the stuff all back this has been 2 years ago or longer, well today i got bill from afni, for dish network dept 0063 palatine, il, [protected] for $806.51, ok i never syne nothing my daugter syne her own name and they got the stuff all back so how can they even have bill and for someone that never owen dish network in there life time im pissed they have it in the creted buirel come on this isnt fare.

They send out a mailer that advertises free hd dual dvr. When you get your install they come with out it and say they only have standard equipment and you have to call to have yours switched out. When you call they pretend you never ordered it even though its included in the ad. They will not give it to you without a $100 upgrade charge. They say it was your responsibility to specify it in the order but the ad doesn't say that anywhere. Even though I made it clear the reason I was calling on the ad was because I was happy to see I would get that free upgrade to a hd dual dvr. They automatically give you the other free stuff like 3 month of showtime and hbo which by the way will charge you after the free period is over if you do not call to cancel! We shall see if they really cancel it and charge me anyway. They are definately a terrible company to get service through!

HELP !
Good morning, I am Narvin Tunstall whom live at 2809 Newcomb rd Albany Ga. 31705. My phone number is 229.483.0383. I requesting that AT&T investigate
my communication bill with Dish network. The account is set up in my wife’s name Anita Tunstall with the security number of 2163. This action stated in January went I have this great I deal to up grade my Dish network to HD for
greater service. I called Dish net work in January this year to purchase one HD
receiver. The Dish represented informed me that the installation is free, but the box will cost you $ 253.00. I paid for the cost of the box which were $ 253.00 from my credit card ending in 6984.The Dish network represented told me that my balance is now 0 cent, and all of the transactions with be posted on the next AT&T bill. Time went by and no posting or action and credits up to today.
Also, we purchase a standard received in February this year as well.
This receiver, I did not pay for it with my credit card, but was charged to our
AT&T billing account. This represented told me that he could not collect
payment from me, only to charge it on our AT&T bill. This is the problem,
a direct payment to Dish and not recovering credit on my AT&T bill.
Along with this, also I am bringing charged rent on both receivers and I am only renting just 1 out of 3 receivers. Went I call to speak to and AT&T rep they always transfer me to a Dish rep to handle my problem. The Dish rep tell me that
my Dish bill will be zero out on the next billing cycle, as for today our bill is still not accurate. Dish informed me that AT&T is not posting our payment once Dish post them to AT&T. I asked Dish to send me a copy of my zero balance bill, Dish told me that they could not do so because of the agreement with AT&T.
So I need this mass taking care of; I am paying in good faith, but AT&T is still billing me for the service and equipment. That last payment to AT&T over the phone the rep, she gave me a hard time taking the payment. I do not appreciate
her voice tone. AT&T please take action to correct this, you are the direct problem of the action. I am now paying 200.00 per as of March this year until is mass is taking care of and we are not the only ones and you know this too. This is not good. I am requesting full credit for the box that I paid for, credit for all late charger, credit for none box renters, and credit of paying too much on this bill.

This is my second request asking for this action !

Contacts [protected]@yahoo.com 229.869.3906 please

I ordered my Dish network service in March 2010 through GWDISH. The order was for one dual room HD DVR receiver and one regular receiver. When the installer came to my home, he choose to install a regular dual room DVR receiver instead of an HD receiver. When I noticed the problem 3 days after the install I called Dish and informed them of the problem. Dish network representatives told me that since I am asking for an upgrade I have to pay $110 for upgrade. I told them that this problem is caused by the person who came for the install but the CSR told me nothing can be done now and if I choose to leave I have to pay approx $410 for early termination. So far I have talked with service representatives, their supervisors and also complained online but only to find that the customer service don't care now that I have signed a 2 year agreement. They are rude and very unfriendly. GWDISH agrees that the order was for an HD receiver but dish is not ready to acknowledge what GWDISH says.

My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play wii they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very very irritating especially when I have to deal with the receiver that I didn't ask for.

I will somehow manage to finish my 2 years but will make sure that none of my friends or anyone I know ever join dish network and I for sure will never ever look at dish network.

Subject: 5 yr customer calling it quits
>
>> Feb 2009 I renewed service for 24 months at a rate not to go above
>> 42.00/mo Was informed notes to this effect being placed in my permanent
>> notes section of my account and advised I needed to phone back at end of
>> first 12 month period to remind dish of this service agreement ( since
>> your computer system would only do 12 months at a time ).
>>
>> After several days of phoning, on hold for 2+ hours at a time followed by
>> several disconnects. I finally phoned and spoke with a supervisor, then
>> her supervisor who informed me there were no NOTES and the original
>> service agreement would not be honored. WHAT?!?
>>
>> Filing with the FCC, seeking legal recourse as I will no longer do
>> business with Dish and making it clear everywhere I possibly can of this
>> deception.. Hopes of saving others from deceipt and aggravation.
>>

I called Dish Network Technical Support for an issue with my Dish DVR 522 box. In the end it was determined that I would need to replace the box. In order to receive a replacement, I would be charged $15 for a replacement to be shipped. Being a long time customer, I asked that they waive the shipping cost. They would not. I then decided to cancel the service instead of paying the shipping fee for a box that has had numerous issues from what I have found online, and I didn't want to get into a situation of paying $15 every time the box went bad. I was told I could pay $6 a month for a service contract, but I declined. In the process of cancelling, I was told I would be charged $15 for shipping if I used their label, or I could use alternative shipping methods which would still end up costing me. $15 is not much, but it is just another cost Dish Network is trying to squeeze out it's customers as they cancel. Any thoughts I had of re-using them in the future are now gone. I see how they truly operate, now. I paid the $5 lease fee for the DVR box for 4+ years. They have made plenty of money on the DVR box. They own the box, they should pay the shipping if they want it back.

My husband called in to Dish TV to inquire about the new special they were running for $19.95 per month. After getting some information from them the representative on the phone asked for our debit card number and his SSN to "hold" the order until we had sufficient time to see if we could get a dig permit to install the dish. Despite the advice I gave him to not give any of that information until we know for sure if we can do it or not, my husband gave them the requested info since he was under the impression that we were not going to be charged. However, we were charged a fee of $49.95. We called to tell them we couldn't get the dig permit because of our housing situation and they would not refund the fee despite the fact the representative told us he would. After much debate for about 30 minutes - with them telling us it's a "processing fee" for, I guess, just talking to them..., Dish said they would pull the tape of the call and listen to it and call us back. They didn't call us back for about three weeks, but I noticed we were refunded the $49.95 today. We're very grateful they give us our money back, but a word of warning - don't trust Dish TV when they say they won't charge you - they will charge you a processing fee just for talking to them.

On March 2, I wrote a complaint letter to Dish Network regarding not getting assistance with a HD DVR that continues to have recording errors. After two weeks with no reply, I was faced with having to call or write again or to just give up. I chose to give up and decided that I would keep an eye out for the next promotional offer from Direct TV.

On March 22, I arrived home to find that UPS had delivered a replacement DVR. I would have refused it if a signature had been required, but I was not given that option. Today I looked on-line to get the phone number to call and noticed my balance due was higher than normal. When I pulled it up, I saw that I had been billed a $15 delivery charge.

I called customer service and spoke with Jessica (ID: FSS). I explained to Jessica that no one had ever replied to my letter and that I did not want the replacement DVR now. Additionally, I told her I never would have agreed to having the DVR sent if anyone had replied and advised me that there would be a $15 charge to replace YOUR defective equipment.

Long story short is that Jessica told me "too bad." It did not matter to her that I was never advised about the DVR shipping fee. When I told her that I was considering canceling my service, she said okay but that there would be additional charges to send the equipment back. I was incredulous and asked her if she seriously would let me cancel and walk away over a $15 charge and she said yes.

So, Jessica wins. Having been with Dish Network for seven years at this house and four years at my previous residences, I am unhappy to realize that I have little value to Dish Network. What I find exceptionally annoying is that I have been paying over $120 a month only to be told "too bad" when I call for help and assistance.

I am going to just roll over on this one and accept that it is just too much trouble and time for Dish employees to treat me as if my business is appreciated. Jessica did a really good job of letting me know that it is not.

I will be calling to arrange cancellation and will pay to have the equipment returned, but it will be the last dollar Dish ever gets from me. And, I will be publishing this letter to every consumer advocacy website that I can find, as well as copying every Dish executive. Please note to NOT cancel my service based on this letter. I will cancel in my own time once I have arranged for Direct TV to install my new service with them.

It is wonderful that Dish is on a roll and that the company no longer needs the folks like me on which the business was built. The company stock is back in the $20 range and things are great for Dish. I hope someone catches on quick that it will not remain so if your highest paying customers are allowed to walk away over a $15 charge.

Recently Dish Network seems to gotten new "Customer Non-Support" management. I have been a Dish customer for 14 years and have to now look for alternatives like AT&T Uverse or Direct TV. Seven months ago, the customer support person came and was not able to complete part of service because he was too fat to be able to to attic. He said some one else will come and complete the service. No one came. Every time we call Dish, it takes hours to get through the machine and also since this non working TV was in the basement, we did not dare to waste one hour. Today I had to call them because the also made some changes to on-line accounts so I could not login. They changed my billing to on-line only without permission and so I was not able to see the bill for long time. Now that I had already spent my hour with the billing department, I told them that the previous service job was not completed, they said, I will have to pay another service charge because we did not call earlier. The supervisor was able to verify from the previous tech note that the service was not completed. But she said, it is customer's job to complain. But since you did not complain within 60 days, it will be considered a new call. I have a home service plan with Dish that meant that I didn't have to pay if there was any problem. I still have that plan. But Dish on its own changed the plan (without notifying me of the change of terms) that with the plan the service calls will cost $15. This started one month ago. They also change several other charges - all without notifying. It is the customer who is supposed to look at the bill and ask if they are not happy with the change. I would like to know if there is a government agency that looks after such consumer abuses. Where I can complain about changes of all these monthly fees and terms of service without notifying the consumer. Then even though their notes say that the service was not completed, the will not complete it until the customer calls again.

Didn't notice the charges because of electronic statemet delivery. (Changed that to regular mail)

Spent most of my sunday on the phone with dish network. Spoke with 2 reps & one supervisor.
Advised to lock all dvr's (Tv's-each remote).

No time available for pay per view movies, because they run all day. (Total 2 in 3 months in one statement) december 2009
Vod movies were ordered in very early hours like 3am, 4am, 5am & in between.

No credit was provided.

Only happened after I connected my dvr's to internet (Connected dvr to internet, according to dish network, 10/02/09)
First charge appeared on nov-28-2010.

3 movies were watched twice in 3 months overbilling period (Within 2 days)

Looking for more dish network customers with overbilling issues for a class action law suite

Contact info:
[protected]@yahoo.com, shawn michael

Dish Network is all about bait and switch, stealing your credit card number and using it unauthorized, promising to fix problems and then having the original problem pop up a couple months later ...causing you to waste your time to TRY to fix it again! I originally got Dish with a "Gold HD" package, "free activation" and a package that would "cost me $42.99/mo for the first six months" then "$77.95/mo for the remainer of the two-year contract." I verified with "Daniel, " the salesman, THREE times by repeating my query that that was the price. Well, that didn't happen. They billed me a $50 activation fee ..and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there: After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted SEVERAL hours attempting to get them to abide by the contract. Their "excuse?" They aren't bound by any price they quoted ...but *I* am bound by a 2 year contract to pay them "whatever" they want me to pay. Homey don't play that! I made it a point to track down the corporate office in Colorado--their number is [protected]--and wound up talking to a high-level but just as incompetent "corporate customer service person" by the name of Shelley Cruz (when you call the above number, enter her extension, 53482, after you get the answering system. Shelley promised the world, offering to "fix" the problem and did--for ONE month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and, of course, she won't call back! Her voicemail says her schedule is from 3:30PM central to midnight so, you'll just have to get her when she's in, I guess. So, let's review: 1. Do NOT give Dish a credit card number unless you are willing to cancel it--to stop them from stealing from you! 2. Do NOT expect them to maintain the contract of what they agreed to! 3. Expect the price to change--read that "go up"--every month without reason. 4. Expect to waste as much time as they can get out of you to NOT solve their ripoff billing practices. 5. Even when you THINK the problem is solved, do NOT think the "solution" will last more than a month. 6. Expect to waste more time in the future--could it be EVERY month for the rest of eternity?. 7. Don't expect Dish to work when there is even the slightest amount of rainfall. 7a. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). 8. Know that you will do what I am doing now ...writing about Dish Network Bait and Switch--and credit card fraud--online. 9. Good luck with these low life's!