The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — bait and switch
resolved to the customer's satisfaction
They send out a mailer that advertises free hd dual dvr. When you get your install they come with out it and say they only have standard equipment and you have to call to have yours switched out. When you call they pretend you never ordered it even though its included in the ad. They will not give it to you without a $100 upgrade charge. They say it was your responsibility to specify it in the order but the ad doesn't say that anywhere. Even though I made it clear the reason I was calling on the ad was because I was happy to see I would get that free upgrade to a hd dual dvr. They automatically give you the other free stuff like 3 month of showtime and hbo which by the way will charge you after the free period is over if you do not call to cancel! We shall see if they really cancel it and charge me anyway. They are definately a terrible company to get service through!
The complaint has been investigated and resolved to the customer's satisfaction.
Hi there, karllutz! I saw your post and would be happy to help you get that resolved! It sounds like there may have been an ongoing mix-up on our end about the equipment you requested for the work order. I know how frustrating that must have been for you! I would encourage you to email me your account number so I can look into this and get it taken care of. My email address is [email protected]
Hello Robert 1950, we can review what occurred with the set up of your DISH services. Please email me with the DISH account number and receiver number (press menu on the remote twice).
Thank You
Mark Haakenson
Internet Response Team
DISH Network LLC
[email protected]