7/8/23 at about 9am I went to Discount tire in Georgetown TX. I was helped by Summer W. (37) and I have never had such weird service. I brought in a tire for my Saturn u under warranty, because a steel belt broke inside. I had to ask several times for the warrantee to even be considered. afterwards, I only received a $60 discount on my next purchased went in the past for a broken belt I received full coverage amount. Also, in the past, they upgraded to the next tire because they did not have my tire in stock I was charged for all of this and when I asked for military discount, I was told it was only done online. When I explained, I’ve been there at least a dozen times in the past and always gotten a military discount. It was still refused, saying you can only do it online. I am confused about this customer service. Discount has always been good to me. This is the worst experience I’ve ever had. This will cause me to look elsewhere.
Desired outcome: Reimburse on cost of the tire down to just certificates and tire disposal fee, as well as military discount