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Discount Tire review: Flat tire repair

R
Author of the review
1:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to discount tire for a flat tire saying it had a slow leak to get it repaired since it had been purchased there along with the extended warranty/road hazard. When I arrived there the bays were full. After waiting for an extended period of time with no relief I approached the person at the counter if I could just have my spare put on & leave the affected tire there to be repaired. After another extended wait I asked to use discount tire's jack to take the tire off the trailer & he allowed me to use it. I took my tire off my trailer & left it at discount tire... That was the middle of sept 2020. I came back to pick my tire up & the tire they were trying to give me wasn't a match to the tires/wheels on my trailer so when they offered it to me I told them that it wasn't my tire. It even had someone elses name on the ticket which verified it wasn't my tire. When I told the manager, edgar, he assured me he would get my tire back from whomever it had been given to & he would call me when it was accomplished. He never called me so in a couple of weeks I just went back to pick up my tire but still had to accept the tire they tried to give me in the beginning. I went home that evening & replaced the spare with this tire. The very next day when I was heading out to work that same tire was flat. Even though I hadn't even gone anywhere since I had installed it back on the trailer my first stop was discount tire to drop that same tire off for another repair on that same tire. When I went back to pick my tire up I was told that they had found the wheel was where the leak was. When I spoke to edgar about repairing the wheel he said he thought it wasn't a possibility for the wheel to be welded, sealing the leak. He said he'd take care of me & I left. I was told he would call me again but again he did not so when I showed up he wanted to sell me a new wheel for $61. I told him that I felt that was not what i'd been led to believe when he'd told me that "he'd take care of me" when I was here before. He'd brought out a naked tire without" a wheel trying to give it to me in place of the wheel & tire i'd left with him when I was there before. I was adamant about getting my wheel back so he said he was going to contact the company who taken it away & get it back. When he told me that he was going to call me to confirm that he had gotten my wheel back I reminded him that to date he hadn't called at all ever even though he has said he would on numerous occasions. I returned with a nail in my tire trying to get it removed but upon inspection mr. Saucedo found that that tire had a bubble on it so he replaced it. I was forced to buy a new replacement certificate because I still don't have a spare tire because the manager, edgar has never replaced the wheel that he got rid of. I want my spare to my trailer back!

Update by Rodney B. Greer
Nov 01, 2020 1:00 am UTC

This is ridicules, I should not have to file ANYTHING to get back my own property from ANY company that has no right to my property!

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