Discount Tire review: Broken lugs on vehicle

My name is Tonica Allen and I'm complaining about unacceptable and inexcusable service at Store 83 in Missouri City TX. Workers failed to report to customer that they broke off a lug and another was stripped. Customer discovered the issue after car began to shake when traveling 60 MPH. I returned to the store to complain and received an apology from the Manager. He said it would be taken of ASAP. I was given paperwork to have the broken stud replaced. I made the mistake of assuming all was well and they had taken care of the situation, until my husband realized I was still without a lug nut. I returned to the store and then was told the other lug was stripped and the tech failed to communicate that to the Manager. This entire situation is unacceptable and the tech was negligent for not reporting missing lugs!

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