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Direct Tools Factory Outlet

Direct Tools Factory Outlet review: Horrible customer service

M
Author of the review
11:23 am EDT
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They sent me a defective item, It was delivered on 6/10/25. Opened the box on 6/16/25. I called them to let them know it was not functioning properly and they said call ridgid. I called Ridgid and they said to send it to a service center. I called the service center and they said it would take approximately two months to fix. I called back direct tools on 6/17/25 and asked to return it. I wasn't going to wait 2 months. They said it has to be returned within 7 days of delivery. It was then 8 days. Although I called on the seventh day originally. They said they did not have a record of it. they would not pay for shipping and also would charge a 20% restock fee. I asked to speak with a manager and they said one was not there and did not now when one would be available. I asked if one could call me. And they said no. Never again for Direct Tools and never again for Ridgid. Direct tools is contracted with Ridgid to sell their products.

Recommendation: Do not use Direct Tools Factory Outlet

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  1. Direct Tools Factory Outlet Contacts

  2. Direct Tools Factory Outlet phone numbers
    +1 (864) 226-6511
    +1 (864) 226-6511
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    +1 (800) 518-9180
    +1 (800) 518-9180
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  3. Direct Tools Factory Outlet emails
  4. Direct Tools Factory Outlet address
    1428 Pearman Dairy Rd, Anderson, South Carolina, 29625-2000, United States
  5. Direct Tools Factory Outlet social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
Direct Tools Factory Outlet Category
Direct Tools Factory Outlet is ranked 19 among 100 companies in the Construction and Power Tools category