Menu
Direct Knife Sales
Direct Knife Sales Customer Service Phone, Email, Contacts

Direct Knife Sales
reviews & complaints

www.directknifesales.com
www.directknifesales.com

Learn how the rating is calculated

3.0 10 Reviews

Direct Knife Sales Complaints Summary

5 Resolved
5 Unresolved
Our verdict: While Direct Knife Sales has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Direct Knife Sales has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Direct Knife Sales. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Direct Knife Sales reviews & complaints 10

Sort by:

Newest Direct Knife Sales reviews & complaints

ComplaintsBoard
J
8:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Direct Knife Sales Frank B Stiletto

I can only echo other reviews you've read here.

Getting the knife (Frank B Stiletto) was just fine. However it was broken and dangerous, opening in my pocket. I discovered, same day as delivered, that the catch was broken and started the return process within the allotted time required in the not so friendly return policy. I even offered to exchange it, but they declined. They said that if it was broken they would refund it.

After receiving the knife back, they said it was "perfect" when it obviously was not, and continued arguing that the knife was fine.

I cannot accept a clearly broken and dangerous knife, and the return process has been designed to dis-incentivize returns, so again I have nothing to gain here. I was able to recreate the "misfire" many times and am disappointed that I couldn't keep this knife.

I told the seller that if they resell the knife, the next customer will probably cite the same issue I had and return it. I told them that it would be unsafe for them to resell it as well.

They even charged the 50.00 restock fee, so now I'm out shipping both ways and the 50 bucks.

If the seller wants to contact me to resolve the 50 dollar discrepancy, I'll be happy to update my review and share my honest experience with future buyers.

Desired outcome: Refund the entire product

Read full review of Direct Knife Sales
Hide full review
ComplaintsBoard
R
9:51 am EDT

Direct Knife Sales knife has scratch on blade and displayed wear

Horrible Shady Company. Beware !

I purchased a Knife from Direct Knife Sales online.
I called them to get tracking information and they said that they mailed it to me, which they did not. It was only when I emailed them that I wanted to cancel the order, that they provided tracking. When I received my order, the box was partially open and there was no paper work or warranty information.
The Knife showed wear on the blade and a scratch. I contacted the Direct Knife Sales and explained the problem and that I wanted to return the Knife for a full refund. They emailed me back and said that they don't sell used Knives, and that the Knife I purchase was a "Conversion Knife", what ever that means. This wasn't stated on their website at the time of purchase. The also sent me a link which stated their refund policy. "There is a 25% restocking fee for all non defective returns and we do not return the shipping cost ".

It's cheaper for me just o keep the Knife. I Do Not Recommend this company.

Read full review of Direct Knife Sales and 1 comment
Hide full review
1 comment
Add a comment
G
G
Grampa Scurve
Los Angeles, California, US
Mar 24, 2021 1:30 pm EDT

Bought 2 knives from this company, opened the first one the spring and its retaining pin fell off. 2nd one
had No spring. Called and was told 25% restocking fee, no refund on shipping. Don't waste your time on
this CHEESEBALL Outfit. Chinese junk of the lowest order.

ComplaintsBoard
M
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Direct Knife Sales Was sent the wrong product

I ordered a knife from Lightning OTF dba Direct Knife Sales April 11th 2016.
I contacted them thru their website 2 weeks later as I had not received my item as of May 3rd 2016.
I received the wrong knife which was addressed to me with another persons invoice enclosed in the package on May 5th 2016.
I have attempted to contact them thru their email and contact info 3 times and have not gotten any response from them.
I have since googled this company and I should have done this before ordering from them and discovered that I am not alone with problems from Direct Knife Sales or Lightning OTF whatever company they want to call themselves.
From what complaints I have read I feel lucky to at least have a knife that works!
As of today I have not received any response from them and at this point
I cant give them a good review.
I however update this if I do get a response from them

Read full review of Direct Knife Sales and 3 comments
Hide full review
3 comments
Add a comment
A
A
Ashley Monique Gaw
, US
May 11, 2020 2:56 pm EDT

[censored] y’all where my order at it’s been 2 months ! Never again and I won’t be recommending. Trash

D
D
direct knife sales
, US
Jul 20, 2017 9:52 am EDT

You never tried to contact us. If you did we would tell you to send it back for an exchange or a refund. We are in no relation to lightningotfknives. We would have to agree with steve is the man. Your comment is bogus along with the rest of the fake 3rd party commenting trolls online! Weve been around a long time for a good reason. Its time to wake up!

S
S
steve is the man
, US
Jul 03, 2017 1:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your full of crap! I use direct knife sales all the time and don't have these problems. You must be a troll! YOUR FEEDBACK IS BOGUS!

ComplaintsBoard
R
5:18 pm EDT

Direct Knife Sales Service and Quality

I made the mistake of buying from this company, owned and run by Richard Keeton (I don't care if I spelled his name right) and I have ti say it's the worst experience with buying things online that I've ever had. I ordered AND PAYED FOR two knives on Thursday the 10th, didn't hear anything for TWO WHOLE WEEKS, and then got an email from him saying that one of the products I ordered was now out of stock. IT WASN'T OUT OF STOCK WHEN I ORDERED IT DUMBA**. So he sent me a different knife, which didn't even ship until two days later, and then got them and (they're butterfly knives) within the first minute of flipping one of them TWO of the screws fell out, and I almost got badly cut. DO NOT order from this website. I waited 3 WEEKS to get the WRONG thing to have it BREAK. Sorry not sorry for being so mad but I'll never do business with him again.

Read full review of Direct Knife Sales and 6 comments
Hide full review
6 comments
Add a comment
D
D
direct knife sales
, US
Jul 20, 2017 9:20 am EDT

both your items were delivered! We have the tracking for both orders showing they were delivered!

M
M
Marc Ribaudo
, US
Sep 09, 2017 6:33 pm EDT

Your either suckin Steve off or are him. Phoney.

D
D
direct knife sales
, US
Jul 20, 2017 9:18 am EDT

9400111699000534534118 usps

9400111699000997645765 usps

M
M
Marc Ribaudo
, US
Sep 09, 2017 6:35 pm EDT

Anyone could make those up. Cheat and let. I wouldn't buy off you if you ever after observing your website and replies you cheat. You have knives on your website legitimate places haven't carried in years.

J
J
Jorge Toro
, US
Jul 17, 2017 6:25 pm EDT

I ordered a knife the first time and had no problems 2 weeks later I ordered a second knife and never received my order, this [censor] is refusing to send me the product I paid for or give me a refund...I will never buy or sell this [censor] anything...

S
S
steve is the man
, US
Jul 03, 2017 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I use direct knife sales all the time and have never had any problems. If you buy something cheap what are you to expect? Where was your knife made? Why didn't you ask for a refund and why did you wait so long? Your comment sounds BOGUS. For those of you looking for a great deal on a knife, direct knife sales is the place to go. I would say they are the best place on the internet to get a knife.

ComplaintsBoard
J
2:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Direct Knife Sales Merchandise never received & No reply from vendor.

Same complaint - "Merchandise never received & No reply from vendor". On 09/03/11 Mr. Richard Keeton of Direct Knife Sales (directknifesales.com) received a credit card payment for items ordered on his site. All attempts to contact Mr. Keeton/directknifesales.com have been unsuccessful. I would be extremely hesitant to conduct any type of business transaction with either him or the Direct Knife Sales company.

Read full review of Direct Knife Sales and 1 comment
Hide full review
1 comment
Add a comment
S
S
steve is the man
, US
Jul 03, 2017 1:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your complaint is complete crap. I use direct knife sales all the time and don't ever have those issues. Your comment is completely BOGUS!

ComplaintsBoard
K
2:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Knife Sales never recieved order

I bought a knife from direct knife sales months ago i havent gottin it yet i have called and no one will answer the phone or return my phone calls. I have gotten really tired of this it was supposed to be a gift for my son for his birthday and it never showed up i am so disapointed because my son really wanted it and i sent my money out to get this knife and cant afford to by something else right now..Thanks Direct Knife Sales for ruining my sons birthday...

Read full review of Direct Knife Sales and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
steve is the man
, US
Jul 03, 2017 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your comment is complete crap! I use direct knife sales all the time and never have these problems. You [censor] need to stop slandering companies online for no reason. They are one of the BEST PLACEs online to buy a knife you idiot!

R
R
REBECCA Sharp
Taunton, US
Jun 15, 2014 2:27 pm EDT

They keep.on showing the knife, all you have to do is shipping and handling, I've done it twice no knife, rip off. Scam.

ComplaintsBoard
E
6:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Direct Knife Sales - No/slow delivery of product

As per their shipping policy: "most orders are sent out within 24-72 hours of payment. All orders take about a week to get". I think the lack of a physical address should have been a clue. We ordered 2 orders of knives on August 3rd. On August 6th we received an email 'order completed'. No shipping or tracking info. On August 17th, after a few attempt...

Read full review of Direct Knife Sales and 4 comments
ComplaintsBoard
P
1:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Knife Sales merchandise not recieved,no reply from vender.

I purchased a knife from these people on Jan-11/2010.I have not recieved it yet.I am in Canada but have never had a problem with either Canadian or Us postal delivery.I have made several(lots) of purchases this way and always received my merchandise.I tried phoning them and no reply, all I got was an answering machine.I e-Mailed them inquiring if they had indeed shipped it and same thing!No reply!The total for the order was $54.99 and I would like at least for them to ship me another knife, or a refund.I am [protected]@Cogeco.ca, or I can be reached at [protected].Thank you.

Read full review of Direct Knife Sales and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
steve is the man
, US
Jul 03, 2017 1:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you look on their site you will notice they don't ship outside the usa. Learn how to use the internet or stay off of it. I use direct knife sales all the time and have had no problems at all. YOUR COMMENTS ARE BOGUS!

J
J
Jethro321
Miami, US
Nov 10, 2011 2:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thanks CC. Already done...

J
J
Jethro321
Miami, US
Nov 10, 2011 2:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same complaint - "Merchandise never received & No reply from vendor". On 09/03/11 Mr. Richard Keeton of Direct Knife Sales (directknifesales.com) received a credit card payment for items ordered on his site. All attempts to contact Mr. Keeton/directknifesales.com have been unsuccessful. I would be extremely hesitant to conduct any type of business transaction with either him or the Direct Knife Sales company.

ComplaintsBoard
B
12:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Direct Knife Sales - Defectuve Product, refused to exchange

I purchased a butterfly knife from Direct Knife Sales, which is apparently owned and operated by Richard Keeton, to give to my son as a birthday present. After my son received it, he told me it is defective. Mr. Keeton refused to allow me to return or exchange it, citing the company's five-day return policy, which is buried in their shipping term...

Read full review of Direct Knife Sales and 9 comments
ComplaintsBoard
G
2:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Knife Sales deceitful business practice

Placed an order in January. After six weeks, I received the wrong products. When I went on-line to view my order, it had been deleted, a practice, they said, was done every three months. They gold me to return the merchandise and would re-ship and compensate me for the shipping. That day, they went up on the price of my original product, refused to pay for my return shipping, and charged me a restocking fee. Sent several emails and made calls, which no one answered. Finally received a refund, but they deducted the original shipping charges, plus charged me a restocking fee on the knives that I did not order. Since they deleted my original order information, I could not confirm it. It appears, by looking at their "out of stock" items, that the company is going out of business and are trying to unload their unwanted stock on customers.

Read full review of Direct Knife Sales and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
ken mabie
Ashland, US
Apr 27, 2009 9:46 pm EDT

yesterday april 26th, 2009 i recived my package and i did get what i paid for the gentleman i spoke with on the phone was more than willing to make a refund when i spoke with him, but i just told him, that i would be happy reciving what i paid for which was 2 otf knives, which i recived in a prompt manner, good people to buy from, slight billing error on either my end ( hitting a refresh when i should have waited or on their end being to quick deleting accounts) either or i got what i paid for in a fast and prompt manner good company got what was shown, product wasnt misrepresented at all, would and wil buy from again

K
K
ken mabie
Ashland, US
Apr 23, 2009 4:52 pm EDT

i called rnk today ( april 23, 2009 and talked with a man there, he said that there was an accidental double charge and was willing to work the issue out with me, i told him that if i were to recive a second order as my first ( i was double charged for the same product twice) that i would be fine with that as well, i recived the first order today and i am satisfied with the purchase, i will update you with the second transaction i am holding off on calling my bank to dispute for the time being, the man i spoke to seemed nice and willing to work things out in a helpful way

K
K
ken mabie
Ashland, US
Apr 22, 2009 9:33 am EDT

they charged me twice and for one product, they also deleted my account information 1 day after i placed an order which i made another account ( they said there was a problem with billing info when i originally placed an order ) i recived an email for the original order saying it was cancled when i tried to log in my account was deleted, i made a second account and tried to re-order the same product, when i checked my bank statement online, i had been charged twice on the same day, no tracking numbers, or anything, seems very shady, product still hasent arrived, i am going to call my bank and have the second charge disputed

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Direct Knife Sales customer service

Website

www.directknifesales.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Direct Knife Sales?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Direct Knife Sales Customer Service. Initial Direct Knife Sales complaints should be directed to their team directly. You can find contact details for Direct Knife Sales above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Direct Knife Sales. Discuss the issues you have had with Direct Knife Sales and work with their customer service team to find a resolution.