Direct Express — won't put my 950.00 back on my card.
My Social Security money is put on USDirectExpress card. My money was taken off my card on April 1, 2011 by a teller at 5th3rd Bank. Because my ID didn't have the same zip code "which she didn't ask me at all" as my card she voided out without permission and now this card hasn't put my money back. Each deny this being their fault. The teller was wrong, she ok'ed it then turned around and avoided it. I've tried numerous phone calls, letters being sent from bank about the error they made and the people at the card, have no info. I had a letter sent that day and again on the 6th and still no money nor any explanation from either the card or the bank. Please help me before I get evicted etc.