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DinoDirect Customer Service Phone, Email, Contacts

DinoDirect
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2.3 31 Complaints
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DinoDirect Complaints 31

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G
9:55 pm EDT

DinoDirect Order eemerf7viv-dd

Placed an order with Dino Direct, paid for it, 3 months later received an email letting me know the product was out of stock, even it kept selling in the website. was able to talk once with an Asian accent lady and said she could not reimburse me, but would credit my account, Never received refund, credit or product, they just kept my money. sent them all kinds of emails, phone calls, and opened tickets. nothing ever happened, after that, they never answered the phone back, or replied to my voice messages, opened several tickets at their website, to no avail.

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4:15 pm EDT

DinoDirect order # 8637

I placed an order on 7/13/19 several pairs of Brooks womans athletic shoes. The payment showed up to on my credit card statement to Dino Direct, payment to broebuys. The payment No.: PS1907130150329925.

I have not received any further communication from you regarding my order. I have emailed cs@servicecentervip.com several times, never receiving a response. I paid 113.78. and would like either my order or a refund.

The website was intended to look like an official Brooks website to defraud people out of their hard earned money. I an a single mother, struggling to work and care for my children and you stole 113.78 from me that I could have otherwise used. Shame on you. I want a refund or the shoes.

Isadora Palmer

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10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DinoDirect Product not sent. No refund received

I purchased a dash cam from DinoDirect online on the 10th December 2016 USD$43.98 and they failed to send it. I gave it two months as the shipping from China can take two months. The beginning of March I opened up a case on their website and on 2nd March 2017 I they emailed the following.
"Thanks for contacting us,
The product you ordered is in high demand and we are also waiting for the supplier to send stock to us.
Will you pls kindly wait a few more days?
Appreciate your understanding."
. On April 4th 2017 I managed to get through to them on online chat (They no longer answer chat). I was told that the refund would take around 10-20 business days. In the last two weeks I have sent messages to their online case system and emailed them and have not received a reply.

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Is DinoDirect Legit?

DinoDirect earns a trustworthiness rating of 12%

Not worth the risk. Protect yourself and your money by staying away from DinoDirect.

Our conclusion: ComplaintsBoard's detailed research into DinoDirect's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with DinoDirect to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.

There was some difficulty in evaluating or examining the information or data present on the dinodirect.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

We detected that dinodirect.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.

DinoDirect protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to DinoDirect. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for DinoDirect. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • A long registered date for dinodirect.com can be seen as a positive aspect for DinoDirect as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of DinoDirect's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • We looked up DinoDirect and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
ComplaintsBoard
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8:17 pm EDT

DinoDirect Mobile phone never sent, money never returned. Scam

do not buy there. very dangerous.
i paid for a phone more than 2 months ago.
1 month after my first claim they sent me an e-mail telling that the item cannot be delivered “for security reasons”… but they continue to offer it in the front webpage.
dinodirect never refund my money, nor sent my phone.
nobody answers my daily e-mails to [protected]@dinodirect.com and they started blocking me in on-line chat help.
i have dozens of e-mails proving what i’m saying. it used to be a good place, but has become a scam during the last year.
order: pcgerr0nw2-dd

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6:51 am EDT

DinoDirect Defective laptop

I've purchased a laptop from www.dinodirect.com website and received it in a timely manner. When I opened the package and checked it I did not notice any visible damages, everything seemed fine. On the second day of use it started to make a strange noise. On the third day it was even louder.
After a weeks of use something burned and it stopped working.
I immediately called DinoDirect and explained what happened. They didn't want to believe me and tried to assure me that they stand behind their products and guarantee high quality.
I said that I can send pictures and all the necessary proofs, and they said that they don't need anything and promised to contact me back later. No one ever emailed or called me.

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2:44 pm EST

DinoDirect Return Policy

I ordered a game from Dino Direct, and immediately realized I had ordered the wrong thing. I sent a message to refund, and they ignored it for days. They charged my card, and then had the gall to tell me to "please keep the order, because we have great quality products." What?! I told them I didn't want it, and it took ANOTHER few days to get another denial of a card refund asking if I would take store credit instead. Now after getting such weird responses and a flat-out denial of a refund, I want nothing to do with them. I told them a store credit is not acceptable and I am STILL waiting for a refund. Meanwhile, I have absolutely nothing, they shipped nothing, and basically just stole $135 from me. These people are borderline crazy if you ask me. Who tells a customer to just accept the order and not go through with a refund? How weird is that? Avoid at all costs. If you get the item you want, then great. But BEWARE if you have any problems at all. You'll get nothing.

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5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DinoDirect Sinvigo Q88 Tablet

I received tablet and charging cables? Only AC cable no US-adapter for fareast plug, USB to mini defective, tablet will not charge?!? Have emailed customer support 3 times no answer; at all in 48-96 hours! Price of ad dropped 18 dollars between purchase and delivery; NO customer support.

Do not deal with this website/store, no matter who good the offer seems.

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Denise Carter
Canberra, AU
Apr 17, 2012 3:35 pm EDT

I bought an Android Tablet from Dino Direct. Two months after purchase the tablet won't turn on. I contacted Dino Direct to fix, replace or refund my money. They told me they would give me a $20 voucher and that I should get the tablet fixed myself as it would take them too long to fix it. Are these companies allowed to sell products and have no warranty? Please warn others about this companies dodgy dealings.

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cleo26
Stirling, AU
Aug 10, 2011 10:28 am EDT

I purchased items and paid, after paying advised some items were sold out, hand to re-order, after re-order same thing happened again, this happened 2-3 times. At the end I was sick and tired of this mess and asked for refund that was in March 2011. I have been sending min 50 emails it is now 9.8.2011 still have not received refund. BEWARE THIS COMPMANY "DINO DIRECT" NOT TRUSTWORTHY.

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L TA
AU
Dec 09, 2010 10:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

After being told items were out of stock, I requested credit card refund, but Dino Direct kept offering me points, and the option of purchaing other items.
All I want is REFUND!

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dinodirect001
CN
Apr 18, 2012 2:46 pm EDT

Dear Denise Carter,

We are sorry for any inconvenience our service may cause.

We have sent you an email regarding the solution to your order issue. Please have a check and reply!

Thanks and have a good day!

Regards,
DinoDirect

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Vince_g
NL
Dec 07, 2011 12:27 pm EST

I'm experiencing the same problem here. I just want my money back because an item was out of stock. How hard can that be you think? Harder than I thought... I already purchased my product elsewhere after two months, and now Dino Direct has my money and just keeps it. That's plain stealing! Now they offered me a coupon that I don't want. Like I'm going to do business with such a company again... Dino Direct: Definately NOT TRUSTWORTHY!

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DDcs
CN
Oct 28, 2011 10:21 am EDT

To cleo26,

On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.

I would like to invite all customers to leave your questions and specify your order number in your comments, so could you please offer your order number to us to have a check? It will help us to investigate your issues and contact you to solve your problems.

You are also welcomed to our Customer Service Center for help at any time. We will make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service center, which is an express and dedicated agent that would reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com, he will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

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Angrydino
Santa Cruz, US
Aug 11, 2011 11:08 pm EDT

Worst customer service ever. Non shipment of items. No reimbursement for out of stock items. Taken for over $250.00 by this horrible company.

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HinOz
Sydney, AU
Jul 21, 2011 12:15 pm EDT

The same happened to me. They offered me an alternative product - which also was out of stock, then points. I don't want points. I want my money back. They still showed and advertised the products that were supposedly out of stock on their website.
Surely something can be done about this lot.

ComplaintsBoard
D
6:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DinoDirect poor products no refund

SWINDLE, ITS A SWINDLE

THE REASON FOR SETTING UP THIS BLOG IS SIMPLE, I BELIEVE DINO DIRECT ARE SWINDLERS CHEATS AND TOTALLY DISHONOURABLE LIARS.

THE FACTS ARE THIS IN FEB 2013 I BOUGHT THREE IN CAR VIDEO RECORDERS TO RECORD CAR ACCIDENTS FOR MYSELF AND MY FAMILY

THEY WERE ORDERED IN FEB BUT DID NOT ARRIVE UNTIL APRIL, WHEN I FOUND THEM ALL TO BE FAULTY AND REPORTED THIS TO DINO DIRECT AND PAY PAL

I THOUGHT I WAS OK BECAUSE I ORDERED THROUGH PAY PAL
HOWEVER BECAUSE IT WAS MORE THAN 45 DAYS FROM THE ORDER,
WHICH AGAIN WAS NOT MY FAULT, PAY PAL WOULD NOT HONOUR THEIR OBLIGATION TO FIGHT ON MY BEHALF.

I SUSPECT THIS IS PART OF DINODIRECTS POLICY SO I WOULD SUGGEST IF YOU ARE CRAZY ENOUGH TO STILL ORDER FROM THEM AND ITS NT THERE BY DAY 30 YOU RAISE A COMPLAINT THOUGH PAY PAL.

ANYWAY DINO DIRECT INSISTED I SEND THEM A SUITABLY SHORT VIDEO
TO SHOWING THE CAMERA NOT WORKING, THIS I DID THEY THEN WANTED ME TO ARRANGE THE CHEAPEST POSTAGE, £20.65 BACK TO THEM WHICH I DID WHILE TELLING THEM IT COULD ONLY BE FULLY TRACKABLE FOR £15 MORE, SOMETHING THEY DID NOT WANT TO DO.

I SENT IT OFF ON THE 25TH MAY ON THE 5TH JULY AFTER NO WORD I SENT THEM AN E MAIL ASKING WHAT THEY WERE DOING

THEY SAID THEY NEVER GOT IT BUT I TRACKED IT CONFIRMED BY THE UK POST OFFICE THAT IT WAS DELIVERED TO THEM BY THE 28TH MAY!

WHEN I SENT THEM THIS PROOF THEY DECLARED THE CASE CLOSED !

HERE IS THE PROOF OF THE POSTING AND THE EMAIL FROM THE POST OFFICE, I WAS SURPRISED THEY TRACKED IT.!

@royalmail.com via hotmail.com
13:04 (7 minutes ago)

to

Dear REDACTED

Please find attached confirmation for Royal Mail and external tracking weblink IPC website (cs.ipc.be) which confirms that your item RU007516496GB has been delivered.

Many Regards

Garry Shaw
Royal Mail
International CSC
Stoke On Trent

SADLY I AM NOT THE ONLY PERSON TO BE SWINDLED BY DINO DIRECT HERE ARE SOME LINKS WHERE THEY ARE CARRYING OUT THE SAME OR SIMILAR SCAMS

http://www.youtube.com/watch?v=BbbZRtE6dQQ

http://www.youtube.com/watch?v=eMFELH6GWi8

http://www.pissedconsumer.com/reviews-by-company/dino-direct.html

http://www.scam.com/showthread.php?t=134534

http://voices.yahoo.com/scam-site-warning-dinodirectcom-will-take-money-4902318.html

http://www.dinodirect.info/#/post-your-experience/4560447797

http://www.complaintsboard.com/complaints/dinodirect-c341551.html

http://www.complaintsboard.com/?search=dino+direct&page=2

THEY MAY AS WELL BE ON THE MOON FOR ALL THE GOOD IT WILL DO YOU

TOP TIPS

1 DONT BUY FROM THEM

2 IF YOU IGNORE TOP TIP 1 USE PAY PAL BUT MAKE SURE YOU HIT THEM AFTER 30 DAYS IF ITS NOT THERE.

3 USE A CREDIT CARD AND ONLY A CREDIT CARD FOR PAYING PAY PAL OR DINO DIRECT

4 DONT SEND ANYTHING BACK YOU WILL JUST LOSE THE POSTAGE UNLESS PAY PAL INSISTS AND MAKE SURE THEY, PAY PAL WILL REIMBURSE YOU

5 DONT BUY FROM THEM

FINALLY JUST FOR THE SWINDLERS AT DINO DIRECT AT

http://www.youtube.com/watch?v=q5rkwxc6MHg

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emjayar
Orange, AU
Jun 03, 2016 8:34 am EDT

MY LAST COMMUNICATION WITH DINODIRECT AFTER PURCHASING MOBILE PHONE IN SEPT 2012 AND NOW IN NEED OF LCD SCREEN REPLACEMENT:
1/ DAPENG A8500+ ANDROID 3G is shown in photo, blurred or not – it is definitely NOT LANYU
2/ Yes I am honest, No you are not being honest
3/ Yes I have had the phone since September, yes it is what I ordered as in; it is similar to a “smartphone” which was the description given to me via ‘on-line’ chat at the time of looking for a mobile to buy
4/ NO it is not what was listed on YOUR invoice which listed a LANYU android phone. WHY!? would I not knowing anything about phones question that it was not a LANYU? The point is you are not honest and you have not sent actual item identical to item listed as being sold on your website. All of this has nothing to do with item I wanted to purchase which was an Android Smartphone, didn’t know anything about brand Name. Again this is irrelevant you sold a completely different product to what you advertised and invoiced to me, nothing to do with it not being the item I ordered or wanted.
5/ I have wasted time looking for an LCD screen replacement for Lanyu mobile; and as you have not been helpful right from the onset, I was looking for the incorrect website. Your repetitious replies; “please send photos”; “no longer in stock”; “no longer available”; “no longer contact with supplier”; have just disgusted me, very unhelpful replies especially relating to something you have stocked and sold and now unable to follow up and all of this negative “after sales” help within FOUR months of purchasing item from you.
6/ Then it was pointed out to me by a mobile repair person here in Australia, surprise! surprise! that the best place to check what brand the mobile is to actually remove the battery and look under where battery goes. He was telling me this NOT because anyone doubted what brand the mobile was BUT because he wanted to be sure which mobile LCD screen he would be looking for so as to repair MY phone. So taking DinoDirect as giving me the correct brand name and information on the invoice and trying to search for Lanyu has all been a waste of time on my part, due to DinoDirect’s dishonesty and incorrect information initially about the phone.
7/ I did NOT ‘get it dropped on the floor’ – it was accidently dropped by my partner as I have honestly reported. Then I learned from people who have had more experience with these type of phones say it perhaps was faulty due to the fact that where it was actually dropped, it should not have smashed the internal LCD screen and as it is only a few months old PERHAPS the supplier would check this out. I was just pointing out this fact to you which I had been told from someone else. I am not trying to get a new phone OR I was not until it was suggested that given the amount of time and the minimal impact when dropped the phone perhaps had a fault. However you do not have any “after sales” manner that in any way eases the inconvenience to those that have purchased from you. The least you could have done is given me a contact address, email address; something that I could have used to contact the correct supplier.
8/ What would I do with a $20 giftcard, no doubt only valid if used to purchase through DinoDirect. Again disappointed and insulted with your offer, absolutely disgusting “after sales” service.
9/ I now rate you with another company name “Telstra” which I can honestly say if both you and they were the last available places to purchase from, I WILL GO WITHOUT.
AT THE LEAST as an appropriate “after sales” action in my view, you could have contacted the supplier and organised an LCD screen to be shipped to me or to you and I would have paid for it, now that I have found people who can repair it IF I could get the correct LCD screen.
DinoDirect has been of NO HELP and your after sales service leaves me greatly disappointed.

DINODIRECT'S LAST REPLY WHICH PROMPTED MY RESPONSE ABOVE:
Thank you for contacting us.
We know you are honest and we never doubt about it. But this phone was ordered in September and you have used it for a long time. If it is not what you ordered, you were supposed to tell us once you receive it. What's more, you got it dropped on the floor. So the most we can offer is 20 usd giftcard. If you accept, we will issue for you now. Otherwise, we can do nothing about this issue. Your understanding and cooperation will be highly appreciated.
Have a nice day!
Only US$6.99 Per Month
Became A VIP
Save Money & Do More
Hurry Up!
Best regards,
DinoDirect Support Team

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dinodirect001
CN
Jun 03, 2016 8:34 am EDT

Dear customer,
We do feel sorry about the inconvenience we caused to you. Would you please offer us your order number for further checking? We will offer you reasonable solutions and reply once we confirmed the problem. We can make sure that you will get a quicker reply and best solution.
Email: cs-center@dinodirect.com. Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2
Have a nice day!
Regards,
Dinodirect

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H
5:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DinoDirect stole credit card number

Hardly ever use the credit card so I know it was DinoDirect. One hour after placing an online order with Dino Direct, someone in Miami was using a counterfeit card to go on a shopping spree. Had to be a counterfeit card as many of the purchases were at stores they would of had to hand it to the clerk. They also bought gas so would have had to know the zipcode. Just luck I checked the account a couple of hours after this started.

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dinodirect001
CN
Feb 17, 2013 1:47 am EST

Dear customer,
We do feel sorry to hear that. If you found there are something wrong with your card. Please contact the bank about this. They will help you.
Have a nice day!
Regards,
Dinodirect

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H
8:16 pm EDT

DinoDirect Their service is totally unacceptable and consumers should not order from them

I will never use Dino Direct again and i dont recommend them either to anyone. I had success in ordering my wedding dress. Then i ordered 2 bridesmaid dresses well in advance of my wedding – in fact i ordered them exactly 2 months before my wedding. Subsequent to my order i went on live chat with them 3 times and i was assured all was in order. For the one dress i ordered standard size and the other i provided measurements to have it custom made.

All the while i was assured all was in order – the third time I was assured by an attendant named Otta who during that chat was very rude. Otta was not responsive to my messages and i was even left on wait for half an hour in between. Instead of being apologetic Otta became sarcastic and seemed to humour him/herself at my frustrations.

Four weeks before my wedding, and exactly five weeks after placing my order, i got in touch with them to enquire why the order hadnt arrived. I had Otta on the line again. Yet again Otta was quite rude and then tells me that the custom made order was not done because i didnt provide them with the measurements. This was totally untrue and then when i copied and posted a transcript of my previous on line chats then Otta turned it around saying they called me numerous times and then even said i gave them the wrong telephone number.

In between, the chat changed to oh they did call me but i didnt answer. I asked Otta why then was i not told in my last chat with same in March when i enquired about delivery and Otta brushed me off saying they would refund my money (as they could not make the dress on time) and they did not even offer an apology or try to remedy their mistake.

Their service is totally unacceptable and consumers should not order from them. At the end of the day they depend on us consumers and yet their customer service is very very bad and their on line attendants are rude.

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dinodirect001
CN
May 24, 2012 6:05 pm EDT

Dear Havier,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online. Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem. Tele: [protected] and [protected]
Email: cs-center@dinodirect.com. Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2

Regard,
Louis CS-Manager

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A
10:19 pm EDT

DinoDirect DinoDirect online shipping is a scam

I ordered a Hovercraft using a voucher that I purchased through Eversave. I paid nearly 40$. The Hovercraft arrive in TAPED box, which had clearly been opened previously. The decals were smudged as if rubbed. The AC adapter was completely busted exposing all of the inner wires. Finally, the Hovercraft did not work! It won’t move on carpet at all. It will only move (barely) on the wood floor – it’s supposed to move 20 kilometers per hour. There is a large hole in the air bag part.

While the prices are competitive and quite good, they do not tell you that the items come from China. This is fine, if you are happy with your items, but if there is a problem that they don’t see as being their fault-size, don’t like it when you receive it, etc. It is your responsibility to return it at your own cost-to China. This can be very expensive depending on what it is you are returning. Somewhere in the $45.00 range, if it is over 4 pounds.

Honestly, I don’t think this is fair, because this very expensive. It sort of defeats the purpose of the price. They should pay for return shipping as well if you are not happy with your items. I will not be buying from them in the future.

I contacted DinoDirect about all of this and they will not replace my product. They will only give me a gift card unless I want to PAY the shipping to have this item shipped back to them. THEN, I can submit a request for my refund. This is absolutely asinine. I will never do business with this company again. This is absolutely unacceptable and I consider it a scam. I will be reporting to appropriate agencies.”

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nakk
US
Aug 25, 2011 12:44 pm EDT

Dear, sir pl help me on this matter. I misplace my DinoDirect Order Num., so now how can i check my status…And i have invoice num and invoice ID. INVOICE NUM IS DD61340724. INVOICE ID IS JKQVJTQJ-DD. Pl reply me on this ID bhaumik_1985@yahoo.com. And i am already member of DinoDirect corporation. And my order is Nokia 8600 keypaid of 2 pic. and i already pay for that 212.15 INR. on 01-71-2011.

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bszwec
College Corner, US
May 28, 2011 6:21 pm EDT

I purchased a tablet, It took three weeks to get here. Than it wouldn't turn on. I contacted them.They wanted a video but the link wouln't work. They won't give me the address to send it back.

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Lourance
ZA
Feb 09, 2015 12:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a package from DinoDirect on the 05th Dec 2014. It has been more than 2 months and I still have not received the package. I have logged 3 complaints on their website and nothing has been done to resolve this.

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rterte
erwe, US
Mar 31, 2014 5:05 am EDT

Since it is my first time to shop on your site.. i am so happy every time i shop and talk to customer service relating to my orders.. they ship my order on time and i got a high satisfaction ratings.. support to you DINO DIRECT

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hahewre
IE
Mar 31, 2014 5:02 am EDT

Siopa an-mhaith ar líne! :) Molaim é do na daoine go léir!

Gach na horduithe I have a rinneadh tháinig foirfe seachas ceann amháin, agus thats mar gheall b'fhéidir go raibh an eitleán fadhb, agus Dinodirect aisíoc dom go léir an t-airgead san ord sin.

Is breá liom an tacaíocht, Liya, cabhrach i gcónaí an-an-

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jenny12385
CN
Mar 27, 2014 4:47 am EDT

properly

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jenny12385
CN
Mar 27, 2014 4:43 am EDT

Thanks very much for your supports!Enjoy your shipping!
Have a nice day!

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ghrt
retre, US
Mar 26, 2014 4:31 am EDT

very good customer service. sophie was replying to all my questions . hope i will continue business with dino direct for long time

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flada
sd, US
Mar 25, 2014 4:14 am EDT

Seirbhís Fast agus comhrá beo dea-

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luncky
Lincoln, US
Nov 20, 2013 10:14 pm EST

Joining Dinodirect was one of the best things I have done. I already have all my Christmas bought at wonderful prices and giving quality gifts to my friends and family. Love you Dino Family!

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O
8:07 pm EDT

DinoDirect DinoDirect dispute and refund problems

You told me you don’t have the button to refund me thru Paypal and to close the dispute which I filed and you will refund me. I escalated it to a claim thru Paypal and they emailed me that I have to return all the items for a refund and to provide them with a tracking number. How can I return some of the clothes I’ve worn with all the tags removed off the clothing. I just wanted my money for the 2 shirts which I did not receive which were out of stock and for the faulty skirt.

It was free postage from Dino’s and it would have cost me too much money to send them back. Paypal advised me not to close the case as Dino’s do have the button to refund me thru Paypal. What choice did I have but to trust Dino’s and close the case so they can refund me. You emailed me that you have partialy refunded my money on the 1/12 and wait a few days to a week for it to show up in my bank account. I phoned St George Bank and there’s no refund in my account from you.

On November 18th 2011 I went on the DinoDirect site. I bought a micro voice amplifier. I was told that the product would arrive in a week. It is now December 5th and the product has not arrived. They processed the payment from my card the next day. I have not yet gotten the ordered item and my money is gone. I am still waiting. I have since gone on Goole to research the company and I am finding out that they are not reputable. What can I do to receive a reimbursement?

I want my money and I will submit a complaint every day till I get my money back. Every time I purchased off you I’ve been sent wrong items, faulty items or they were not in stock and a month just to process my order. I want my refund of $59.57 so I can get off this site.

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dinodirect001
CN
May 03, 2012 11:11 am EDT

Dear Omale,
We are sorry for any inconvenience our service may cause. Would you please provide your order number so we can help? Please do not worry, we will do everything possible to solve the problem. Hope to hear from you soon!
Regards,
DinoDirect

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8:39 pm EDT

DinoDirect The quality of headphones was bogus and one ear was not working

Yea I also ordered thes fake headphones frm dino direct. The quality was bogus and one ear was not working. I attempted to ex-change these headphones and the chinese lady on the other line barely spoke english, so she either did not understand what I was saying or pretended not to. The sound quality was horrible and it did not hold a charge very long. Also the range was crap, no more the 15 feet or else you would start to hear static; even if it was in another room. I did not want a refund b/c I had no idea it was a fake so I requested new ones, they actually sent me a new pair which was also a fake but a better fake frm before.

Overall I’m no sure about the other products but if one thing is ake then chances are everything is fake. Don’t buy from DINO DIRECT. Its all a fraud in my book.

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dinodirect001
CN
Apr 25, 2012 2:34 pm EDT

Dear Gobuss,

We are sorry for any inconvenience. Could you please provide your order number so I can help check. Also you can request a RMA when products is defective. We will be glad to assist you and fulfill your any reasonable request. Thanks and have a great day!

Regards,
Louis, CS-Manager
DinoDirect

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11:12 am EST
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DinoDirect Failed to fill order or give refund

Don’t seem to have anything in stock (even though the website and customer service indicate otherwise). Customer Service is confusing and hard to deal with after the purchase is made with no accurate or consistent information about the order. After a month of my items not being shipped, I cancelled the order but a refund is not forthcoming. I think they are just making money by taking orders that they do not intend to fill in the first place. I hope my credit card company will help me recoup my losses.

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dinodirect001
CN
Feb 20, 2012 2:21 am EST

Dear Lowana,

We are sorry for any inconvenience our service may cause. Inventory for some rare items may change time to time. DinoDirect spare no effort to deliver what customer orders and guarantee a full refund for order can not be filled. I invite you to provide your order number so i can help you investigate the issue. We will not let you suffer any loss, please do not worry. Hope to hear from you soon!

Regards,
Louis, CS-Manager
DinoDirect

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9:29 pm EST

DinoDirect Return Policy has Problems

I purchased a Jacket from dino direct. I ordered a large I am a (size 12) and thought it will fit at the most a it might be a little to big but I can wear a jumper under it in the winter. well when it arrived it must be size 8 ###. I got in touch with Dine Direct and they said send it back and they would replace it POSTAGE @ MY EXPENSE —- $2 LESS THAN THE COAT COST. No thank I thought and I just cut my losses. I do believe everything is slight seconds though. as we have purchased there before ( no more though) once bitten twice shy) !

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dinodirect001
CN
Dec 13, 2011 6:14 am EST

Dear ngalgano,

We are sorry for any inconvenience our service may cause. We have checked that the manufacturer could not provide a instruction now because the order was too long ago, But we have specific instruction on our site. Please see more details here:
http://www.dinodirect.com/4-Buttons-Waterproof-Multifunctional-Wireless-Remote-Control-YK120-4.html
Please feel free to contact us if you have any further questions. Thank you!

Regards,
CS-Manager
DinoDirect

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ngalgano
Coburg, AU
Dec 13, 2011 3:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

What manufacturer? How am I supposed to work out who the manufacturer is?

I tried to google instructions for programming Garage remote Control Units but those instructions were of no assistance.

It should be up to the supplier - in this instance DinoDirect to ensure that its supplier/manufacturer provides all the appropriate instructions with the unit when it is shipped. There should not have to be any need for any follow up. The instructions should be packaged with the units. Your advertising states that it is easy to program - unfortunately without any instructions - it is not.

As I have said the units are useless without programming instructions.

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ngalgano
Coburg, AU
Dec 13, 2011 3:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yes. I received the product but no programming instructions for either Remote, consequently the units are useless without those instructions. The order was made 17 May 2011 Order ID K3J14RK1-DD.
I tried several times since then to obtain assistance from your Live Help

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dinodirect001
CN
Dec 13, 2011 2:57 am EST

Dear ngalgano,

Thanks for your comment. So do you mean you had an order on May 2011 and received the product without instruction book? If so, could you please provide the order number so we can find out if we really miss something. And our LIVE HELP sometimes maybe a little crowded when too many customers are ordering at the same time which may need you to wait a while. Please contact us if you need any further assistance. Thank you!

You can always contact us by the following 7*24 hours services.

Hotline: [protected] and [protected]
Email: cs-center@dinodirect.com.
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2

Regards,
CS-Manager
DinoDirect

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ngalgano
Coburg, AU
Dec 10, 2011 12:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Since May 2011 I have been waiting for instructions as to how to program my Garage Remote Control Unit. Despite emails and waiting endlessly online to your "LIVE help support" - Nothing.
One would have thought that this would have been an easy fix BUT sadly No

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dinodirect001
CN
Dec 09, 2011 3:52 am EST

Dear honored customers,

On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedbacks and comments would highly be appreciated to improving our products and service.

I would like to invite you to leave your specific order number in your comments, it will help me investigate your issues and contact you to solve your problems.

Otherwise, you can always contact us by the following 7*24 hours services.

Hotline: [protected] and [protected]
Email: cs-center@dinodirect.com.
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2

Regards,
CS-Manager
DinoDirect

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N
4:40 am EST
Resolved
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DinoDirect FRAUD!!!!

Placed an order, order arrived and was the wrong item. Attempted to return and they made it a big hassle for something they screwed up in the first place. They wouldn`t answer my questions, would always avoid them. Finally after about 10 days I gave up. Was interesting to receive a phonecall from Visa that someone had attempted to use my Visa for a $2500 purchase online...this was the only website that I've used my credit card on. Told Visa about this incident and they are investigating. Anyone else had something like this happen, let me know!

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dinodirect001
CN
Dec 08, 2011 2:30 am EST

Dear kingchar,

Our company has been devoting to providing better product and service since 2009. We know we are not complete, but we are keeping trying. Buying from us, your rights and interests will be guaranteed.

We have pretty good DVD players and other accessories. All you need to worry is how to select the perfect one. Please have a check here :http://www.dinodirect.com/se-DVD/.

Regards,
CS-Manager
DinoDirect

kingchar
kingchar
HOUSTON, US
Dec 06, 2011 6:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

thanks in advance.I didnot buy any thing online before.now I just want to know whether it is safe to buy online. 5 minutes ago, I care about another site, autodvdgps.com, which sell something about DVD players.Now I Now I understand a lot!thank you!

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dinodirect001
CN
Dec 05, 2011 4:23 am EST

Dear customer,

We are sorry for any inconvenience our service may cause. When receiving a wrong item, you can request a returning or refund by the certain process. Please check here: http://www.dinodirect.com/help/standard-returning-policy/currency-AUD.html

Thousands of customers purchase from us everyday, never receive any real credit card fraud. We believe your bank will make it clear. We invite you to contact us to provide your order number and transaction ID so we can help your bank to stand for your privacy.

You can always contact us by the following 7*24 hours services.
Tele: [protected] and [protected]
Email: cs-center@dinodirect.com.
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2

Regards,
CS-Manager
DinoDirect

ComplaintsBoard
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10:39 am EDT
Resolved
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DinoDirect Out of stock

Do not buy from dinodirect unless u like risking, i'd like to share my experience with everyone . i've purchased something from www.dinodirect.com which is something such as small little gadgets, at first i thought it was quite good, not until i've made the second purchase, i've bought a 140cm dolphin plush which cost around 21 dollars(including shipping), at first it was processing(around 2 days)and they emailed me after processing telling me that the product is out of stock, so they offer me to choose another product for replacement . My replied to them is i could wait for the product until it is available, they still insist me asking me to choose another product and offer gift cards which is equals to what i pay. But the problem is THEY STILL SELL SELLS THE PLUSH DESPITE THERE IS NO STOCK>>This is the link. what i'm trying to derive is they lured you to purchase and after processing some items which is out of stocks will replace you with gift cards. which simply means u bought a gift card that is non refundable.
My advice is not to risk around with dinodirect unless u have money to spare.

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Update by Anonymousever
Nov 02, 2011 10:34 am EDT

nice cover up dinodirect, delete product right after i post.

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3:49 pm EDT

DinoDirect No Response about Refund

The Android tablet that I ordered from DinoDirect after 2 weeks would not recharge. I also had some problems with the screen freezing up prior to this happening. My son-in-law informed me that no where does it say who manufactures the tablet. I did not understand that Android is the operating system & not the manufacturer & my son-in-law explained how this works to me. I therefore decided that I wanted a refund rather than a return. I have submitted for a return twice now with no response from DinoDirect.

Today I decided to try to submit for a replacement thinking that maybe they’ll answer me. This has been going on for 2 weeks. The product also took over 2 weeks to arrive. I have tried to get to an operator on live chat & have been unable to get a connection. It’s always the excuse that they are busy & please contact them through customer service which is what I had already tried to do. I can’t believe that this company is so very bad. I’ve never run into anything like this when ordering on the internet.

I would love any help anyone could give me on how to get them to answer me.

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dinodirect001
CN
Oct 24, 2011 11:54 am EDT

Dear honoured customers,

On behalf of DinoDirect.com, I would like to apologize for all inconveniences you have experienced while shopping with us. Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide – not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.

I would like to invite all customers to leave your questions and specify your order number in your comments, so we can be more convenient to investigate your issues and contact you to solve the problems.

furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

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S
3:29 pm EDT

DinoDirect Don't buy Anything from Them

I had worst experience with this company DinoDirect. I ordered some clothes from this site on April 7. They delayed my shipping because they didn’t have one of the item I ordered (no color) as they wanted to sell me a different color or a gift card. I told them to cancel that one item and ship the rest as I wouldn’t wait forever. On April 14th, I decided to cancel my DinoDirect order as I still didn’t receive shipment information and I can only contact them through email. After received my cancellation, DinoDirect refused to do so, and simply told me that they will ship my order as soon as possible. At that point, I didn’t trust this company anymore and contacted my credit card company to dispute the charge.

On April 23rd, DinoDirect sent me an email saying that my order was partial shipped and they will send the rest items as soon as possible. However, until now(May 26) I have never received the rest items and they have never contacted me again. For the items I received, they are poorly made with low quality material and wrong size. If you are thinking of ordering items from this company DinoDirect, think twice! Do some research about them and read other people’s experience with them!

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Hameline
US
Jun 03, 2016 8:32 am EDT

I wish I had looked at this site before doing business with this company. DinoDirect. I ordered an electronic device and was sent it in what I thought wasn’t bad timing for coming from overseas. The problem was that they sent the wrong prong plug. The picture showed both round and flat prongs but they sent the round one to me. Having an USA address it is assumed that they would have sent the correct one. They offered to send me a $10 gift card to buy the proper one but Radio Shack said it would cost $50.

( the original price on the item was $28) I told them the situation and asked why they couldn’t just send me the proper plug and was told that it would take two months to receive it. Asked why it would take so long and was told it takes longer to do a resend. So now I’m looking at possibly 3 months, (the time since ordering it and receiving the corrected plug) before I can see if the thing even works. Maybe they are just hoping that I forget about it in 2 months.!? WILL NEVER DO BUSINESS WITH THEM AGAIN.

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dinodirect001
CN
Jun 03, 2016 8:32 am EDT

Dear Hameline, on be half of DinoDirect, i am sorry for any inconvenience our service may cause. We guarantee customers rights and interests, any loss or damage proved to be our responsibility will be compensated fairly. I invite you to leave your order number or contact our service, trust us we will try everything we can to help. And we do send email to customer irregularly, but the amount is under strict control and the information may bring benefits to customer who is fond of online shopping. You can still contact our service to cancel subscriber.

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dinodirect001
CN
Oct 27, 2011 1:14 pm EDT

Dear shoor6
We sincerely apologize for wasting you so much time. I would like to apologize for all inconveniences you have experienced while shopping with us. Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide – not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.

I would like to invite all customers to leave your questions and specify your order number in your comments, so we can be more convenient to investigate your issues and contact you to solve the problems.

furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

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5:41 am EDT
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DinoDirect Did not receive order, can't get refund

I made my order on the 12th December 2017.
18th December I received an email to say they were busy but had the order.
21st December I received an email saying my order was still being processed. 23rd December I got an email saying that my order was ready to be packaged and delivered.
28th December: Informed my item was out of stock but they had a similar item. I changed the order to this 2nd item.
9th January: Informed this 2nd item was out of stock. Would I like to choose something else again, or would I like coupons?
9th January: emailed them to ask for refund. Submitted refund request online.
10th February: after chasing them up again, I get an email offering another replacement item.
13th February: I asked for immediate refund of money by email. Submitted a request via their website and referred them back to my request on 5th January where I requested a cancellation fo unshipped items for refund.

Their website stated: If the order has not been shipped; please contact DinoDirect Live Support for order cancellation.You will get your refund within 24 hours.
I requested a refund on the 5th January. I have still not received my refund - now 21st July 2017.

Do not purchase from Dino Direct. This is the worst experience of online shopping.

Read full review of DinoDirect and 10 comments
Update by HinOz
Jul 21, 2011 12:12 pm EDT

I left some feedback for Dino Direct on their new Facebook page (which I did think was very brave of them to join the world of social networking), but my comments, and everyone elses comments which were negative have been removed. What a shame they are blocking feedback from their customers! What a surprise.

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yamak34
US
May 03, 2011 11:22 am EDT

dino is a complete rip off.

you can`t call them, and when you email them they first said item was shipped.then they said item is on it`s way.

that was 20 days ago.and still don`t get my item.

now they said pick another item .

hello! you got to be kidding.

no i`m picking to paypal this company...

first this company is not in the usa.it`s a china company!

i`m telling everyone i know, don`t do anything with this rip off place.

please beware don`t go near this company

they take your money and say they can`t find your order.

just thank god i used paypal.

all i lost was time.

and money for 45days.

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MUgish
US
Dec 07, 2011 10:38 pm EST

I bought a mini DV recorder from Dino Direct. The recorder duly arrived afer a longish delay. When I unpaked it it had the wrong plug. I could cope with that but I found that the device was completely dead. When I asked for customer service they just told me to read the manual and if that didn’t work to submit a request for a return label. I did that and that is where the rot started. I asked for a return label and submitted photos, no response. In fact I proceeded to ask them repeatadly for a return label to be approved. No repsonse at all.

So I spent $34 on a total dud and no avenue for refund or replacement. It seems to me that Dino have no intention of dealing with broken items and that their website is structured to give the new customer a false sense of security.

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Datike
US
Apr 19, 2012 5:28 pm EDT

I bought a mini DV recorder from Dino Direct. The recorder duly arrived afer a longish delay. When I unpaked it it had the wrong plug. I could cope with that but I found that the device was completely dead. When I asked for customer service they just told me to read the manual and if that didn’t work to submit a request for a return label. I did that and that is where the rot started. I asked for a return label and submitted photos, no response. In fact I proceeded to ask them repeatadly for a return label to be approved. No repsonse at all.

So I spent $34 on a total dud and no avenue for refund or replacement. It seems to me that Dino have no intention of dealing with broken items and that their website is structured to give the new customer a false sense of security.

I bought at Xmas time (2017) an MP4 player for my Grandson for Xmas. It was absolute rubbish, it would not charge up at all. It would play for 20mins and turn itself off. I have been pursuing a refund since December and they have offered me $20 for a product I paid $63. It is very stressful trying to get some kind closure to this. I have had to purchase elsewhere a present for my Grandson to make up for the Defective machine. Dino are now telling me that they are not responsible for things that go wrong after purchase – the machine never operated properly from day 1. Please Buyers Beware stay away from this company, or be ripped off.

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Will Dustin
NZ
May 12, 2011 3:55 am EDT

I purchased a webcam off Dino Direct at the beginning of March, 2017. It is now May the 12th and I still don't have the product. I have sent repeated emails and even gone online and waited 2 or 3 hours for their online service rep to come online who was of no help. My money went out the next day and I don't have my product and nobody is answering my emails. In essence I have been ripped off and I would strongly recommend that you think twice about dealing with this organisation.

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fernando C. Quiambao
Durham, US
Dec 24, 2010 1:56 pm EST

i ordered gps and i am pleased to see the add by dino direct that the gps is cheap to buy from them but when i received the product is a Russian version and we change the language into english but then we cannot operate it and there were no software to work on bec. the gps is doesn!t have uploded US map or any kind of information i contacted dino direct but i was told to go to forum but they do not respond for my return shipping request.this company is a scammer thieves sucker.anyone please do not buy anything from this company or you will be the next victim.defective.

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dinodirect001
CN
Apr 22, 2012 11:51 am EDT

Dear Datike,

We are sorry for any inconvenience our service may cause. There might be some misunderstanding between us, please provide your order number so we are able to help investigate. Any loss or damage proved to be our responsibility will be compensated fairly, please do not worry.

You can also contact our customer service for further assistance. Thanks and have a great day!

Regards,
DinoDirect

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Vince_g
NL
Dec 07, 2011 12:20 pm EST

Is the problem solved yet?

I experiencing the same problem with them. They hardly answer your mails and if they do, they completly ignore the problem and shove those darn coupons up your... It pisses me off! It's like they are ###ed and don't fully understand the english language.

I've contacted paypal, but so far without results

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dinodirect001
CN
Nov 21, 2011 3:18 am EST

Dear Peter Cornstalk,

Thanks for your concern and nice to see you again.

Please check your other comment on and hope to hear from you soon!

Regards,
CS-Manager
Dinodirect

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DDcs
CN
Oct 28, 2011 10:19 am EDT

To HinOz

On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.

I would like to invite all customers to leave your questions and specify your order number in your comments, so could you please offer your order number to us to have a check? It will help us to investigate your issues and contact you to solve your problems.

You are also welcomed to our Customer Service Center for help at any time. We will make every effort to serve you the best.

For instant communication, please click on the following link to reach DinoDirect customer service center, which is an express and dedicated agent that would reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com, he will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

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kay Insley
Carisbrook, AU
Aug 04, 2011 8:04 am EDT

All I wont is a Tracking Number for my curtains.too send back.

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Overview of DinoDirect complaint handling

DinoDirect reviews first appeared on Complaints Board on Dec 11, 2009. The latest review Order eemerf7viv-dd was posted on Jul 29, 2020. The latest complaint poor products no refund was resolved on Jul 19, 2013. DinoDirect has an average consumer rating of 2 stars from 31 reviews. DinoDirect has resolved 10 complaints.
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  1. DinoDirect Contacts

  2. DinoDirect phone numbers
    +86 189 3893 7996
    +86 189 3893 7996
    Click up if you have successfully reached DinoDirect by calling +86 189 3893 7996 phone number 0 0 users reported that they have successfully reached DinoDirect by calling +86 189 3893 7996 phone number Click down if you have unsuccessfully reached DinoDirect by calling +86 189 3893 7996 phone number 0 0 users reported that they have UNsuccessfully reached DinoDirect by calling +86 189 3893 7996 phone number
    China
  3. DinoDirect emails
  4. DinoDirect address
    FL3, DeFei Science & Technology Park JinLan North Road JinNiu East Road, PingShan New District ShenZhen, GuangDong, ShenZhen, 518118, China
  5. DinoDirect social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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DinoDirect is ranked 566 among 1576 companies in the Online Shopping category

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