The complaint has been investigated and
resolved to the customer's satisfactionResolved Digitel - Home Phone Service & DSL Internet Subscription — non-issuance of approved credit adjustments to phone & dsl subscription
resolved to the customer's satisfaction
Telephone no. [protected]
Dsl-data no. [protected]
Subscriber: marina a. dulla // regina a. dulla
I am making a follow up report on the matter concerning our credit adjustments, rebates & bill disputes:
1. line transpose issue : june 11- june 18, 2007
2. no dsl connection: august 21 to september 11, 2007
3. rebates made 10 months advance payments. happy deal
4. illegitimate calls/charges billing pd. of 15 aug - 14 sep 2007 (p 6.00 total calls made thru the time announcement 113-1).
On our monthly statement of account I just currently received, for the billing period of 15 dec 2007 - 14 jan. 2008 the approved and expected refund of p630.06 expedited by csr sally srbc has not yet transpire on our home phone/dsl - happy deal plan account and the rebates for advance payments.
At this point in time for the past 8 months from day one this matter has been reported june 11 2007 & numerous follow-ups has been made each and every month (ref or report nos. 3807282) this has been addressed to the head office (mr lance & john gokongwei, jr. and nimfa romero of sta. rosa buss. center, 1710 help desk: sandy antonio santillan and ken silverio) I am urgently requesting a feedback & a concerete outcome and specified date when this credit will be reflected on our monthly statement of account.
bakit ganun napakahirap nyo macontact. OMG [protected] please paki ayos ung internet ko.
Hi,
Can you please fix our PLDT it got broken 2 weels ago and until no one comes to rectify it.
They're delete complains that are too harsh for the they dont want the public to see it how smart of you.pldt