Diamonds International — refuse to refund although merchandise has been returned
Within hours of my purchase, I asked to return my merchandise with refund. I discovered it was untrue that Diamonds International gives big discounts to cruise customers. They overinflated and exaggerated their prices in order to make the sale making it appear I got a huge discount and the cruise line shopping guide did not disclose at the seminar no refunds were allowed. I reached out to Customer Service rep of Celebrity Cruise Lines (Royal Media Partners) but they refused to be accountable due to a policy they claim was given to all passengers. No where was this document posted in our room nor was it handed out or even mentioned by the shooter guide. They withheld this vital document and information at their seminars that 'no refunds' were allowed. Despite the fact that I was still on the Celebrity and well within my 30 days of return, the refund was refused. Finally Diamonds International allowed the return but I am still liable for the huge bill $12, 400. They are only giving a 'concession' of $1k towards my TD Bank account but yet they have the jewelry to now sell. I never wore the jewelry and Diamonds International has acknowledged that the jewelry is as originally purchased. The matter is exacerbated by the fact that Diamonds International gave easy credit along with TD Bank in order for me to do this purchase. When I reached out to TD Bank they acquiesced to Diamonds International's refusal to refund although DI has my merchandise in their possession. I would like to join a Class Action suit against Diamonds International for false and misleading information and for accepting my merchandise return without refunding my account.