The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DHGate.comtimberland boots

J Nov 13, 2018

I ordered some pink timberland boots 2 weeks ago and wasn't given a confirmation number or anything and I haven't even received an email regarding my purchase and still haven't received them yet..they are going to Philadelphia for danaishae cheatham I'm trying to figure out the hold up... that or I need my money back period because it shouldn't take this long

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • DHGate.com's response · Nov 14, 2018

    Hi Jesyka Griffin,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have not received an order number, please provide us the following:

    1. First 6 and Last 4 digits of the card used
    2. Transaction Amount
    3. Transaction Date
    4. Card holder's Name
    5. Screenshot of charge from DHgate

    Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

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