CB Photo Services DepositPhotos Complaints #2-21

DepositPhotos review: Depositphotos is an online scam ( 1 comment)

N-D of Karachi, PK

May 08, 2014 2:36 am UTC

Verified customer

On 1st April I have received an email with a 15% discount promo code" from depositphotos.com"

I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. '- S-1340921
Note: I have everything screen-shots, invoice, payment info and all emails

After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contact their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"

All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.

Before filing a complaint against Depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me

DepositPhotos - Depositphotos is an online scam - Photo 1

DepositPhotos - Depositphotos is an online scam - Photo 2

DepositPhotos - Depositphotos is an online scam - Photo 3

DepositPhotos - Depositphotos is an online scam - Photo 4

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I am not the first and only person who was going to lose money, Depositphotos charged thousands of people ($59) for their so called "Free Trial Subscription" not only one time but continued to charge them every week for a Free Subscription and lots of people never complaint about it. By the way who starts a lawsuit for $59.

And It's been almost a month since I filed a complaint with BBB and still no word from Depositphotos.

1 comments

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MelissaRo

1 comments

MelissaRo of GB

May 12, 2014 2:31 am UTC

I chose this company due to price - what a massive mistake!
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.
There is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.
They never emailed me about this and I notice that when I checked my card statement

If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.

If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

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DepositPhotos Contacts

DepositPhotos phone numbers

+1 (800) 980-8759

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USA & Canada

+1 (800) 919-0271

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India

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USA & Canada

+44 870 820 0052

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100%
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United Kingdom

+43 720 884 523

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Austria

+357 22 007 448

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Cyprus

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Czech Republic

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100%
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France

+49 305 683 700 540

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100%
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Germany

+39 294 751 656

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Italy

+48 223 970 136

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Poland

+351 308 801 869

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Portugal

+7 495 118 1676

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100%
Confidence score

Russia

+34 911 436 796

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Spain

+90 850 390 2134

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Turkey

+380 990 624 570

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Ukraine

+86 277 919 4051

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China

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Brazil

+52 554 770 7750

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+1 (888) 786-2758

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+1 (646) 809-7407

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More phone numbers

DepositPhotos emails

support@depositphotos.com

100%
Confidence score: 100%

Support

adobe@depositphotos.com

92%
Confidence score: 92%

DepositPhotos address

115 West 30th Street, Suite 1110B, New York, New York, 10001, United States

DepositPhotos social media
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