CB Photo Services DepositPhotos Complaints #2-21

DepositPhotos review: Charged me for nothing, please help

StevenJacobs of Miami, US

May 03, 2014 6:43 pm UTC

Resolved

I have subscribed for their so called "free" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 DAYS not 7 days and did it automatically without any notice or emailing me

I could understand that they could have probably set some rules there in the middle of their agreement in such a small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.
What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.

It is misleading to offer a "FREE TRIAL" But still charge credit card without any notice and offer no way to reverse a charge.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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DepositPhotos Contacts

DepositPhotos phone numbers

+1 (800) 980-8759

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USA & Canada

+1 (800) 919-0271

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India

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USA & Canada

+44 870 820 0052

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France

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Germany

+39 294 751 656

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Italy

+48 223 970 136

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Poland

+351 308 801 869

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Portugal

+7 495 118 1676

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Russia

+34 911 436 796

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Spain

+90 850 390 2134

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Ukraine

+86 277 919 4051

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China

+55 614 042 1191

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Brazil

+52 554 770 7750

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Toll Free

+1 (646) 809-7407

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More phone numbers

DepositPhotos emails

support@depositphotos.com

100%
Confidence score: 100%

Support

adobe@depositphotos.com

92%
Confidence score: 92%

DepositPhotos address

115 West 30th Street, Suite 1110B, New York, New York, 10001, United States

DepositPhotos social media
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