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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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C
10:30 am EST

Dell Damaged motherboard

I have given my dell laptop at dell exclusive store (malakpet) when my laptop got shut down completely and he had charged me 3k to make the computer turn on but after taking my laptop home it has stopped charging even I tried with a new dell charger. I took it back to him and explained the problem and he said that he will look into the problem and I don't know what he had done with the motherboard he called me after 2 days saying that your motherboard and processor has gone and returned my 3k back. Now if I want change my motherboard and processor it would cost me around 13k or 15k because of the mistake of the service person. Why do you people hire unprofessional technicians this has taught me a great lesson that I should not buy dell products any more. I would suggest to the new buyers to not to buy the dell product and one more think these people are not even giving the original receipt they are just giving the visiting card and writing on back side.

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8:28 am EST

Dell Warranty service

The Dell survey expired before I could respond. This is what I would have said on the survey:

Dell warranty service advertising is misleading due to omission, not commission. I will explain.
1. Sometime this last October I unknowingly opened an insecure site. Immediately a screen section opened blaring an alarm and instructing me to call [protected]. Eric Gardner, who identified himself as a "Windows Security and Software Expert." He explained the cause, shared my screen and deleted several foreign addresses. Case # MS1707012699
2. My Dell warranty expired, and I renewed it (order # [protected], invoice # [protected]). Nothing in the accompanying ad said it was not warranting software problems, and I assumed that it would because of Eric's software service.
3. At some point I was told that a one-time service call would cost $199.00, a preposterous price!

Desired outcome: I ask Dell to include software service in my warranty contract.

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4:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dell xps15 laptop - stag: 8gsd8s2  escode: [protected]

After a competent dell service tech replaced mboard, wifi card + 2 fans yesterday - to fix ongoing wifi disconnection problem!  

And all os, bios, and other system software is up to date.

I just now re-reported the ongoing intermittent "hard drive not attached" problem is back - again!
Hardware scan result (manual) - default scan - warning - december 4,
2020 3:05:54 pm

After 18 months of trouble on 3 continents (usa, aus, china) — 18 service requests, 2 motherboards, 4 fans, 1 hd, 1 gcard, 1 wficard —  this laptop is clearly a unrepairable lemon!

*give* me a new replacement now!

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5:12 pm EST

Dell Laptop inspiron 15 5000

I need some help. I have been dealing with Dell's customer support since the beginning of Nov 4, 2020. I sent my computer to Dell for repair. I received two emails that said the same thing. " Due to unforeseen circumstances, your repair, service, or delivery has been delayed. We understand the impact delays can have on you and your business, and we are doing everything within our power to fulfill your repair, service, or delivery."

I called Dell on 12/09/2020 to find out when I would receive my computer back. The lady I talked to was Rose, and she tried to help. What she told me is that my laptop was mailed back to me. But I told her I never got it or an email saying it was going to be shipped. So she tried to find a tracking number and could not find one. So I was given a Case # and said I should hear something by Friday. Well, it is Friday, and I still have not received an email or call.

When I go to my computer's status, it says Fri, Dec 11, 2020, 3:31 PM.
Your request for service is canceled. I don't know what to do next, and I still do not have my computer. I feel like I am going in circles. Please tell me who might be able to help me out.
Case# [protected]
Service Tag# 4G06T33
Service Request # [protected]

I want my computer back. Please help.

Thank you for any help,
Denise D Hartley
[protected]@outlook.com
[protected]
5157 Pine Crest Rd.
Young Harris, Ga. 30582

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J
3:04 pm EST

Dell I trying to pay an invoice for microsoft 365 apps for business from dell

I have contacted dell customer service, customer care @ dell, sales department & tech customer service and I have a customer number 530017021357 and I have an invoice number 10443802599.
All I was trying to do is renewal my annual subscription of $99.00 plus tax for microsoft 365 apps for business from dell.
There is nobody there that can take my money on the charge card. The dell website accepted my login and password, then went to other web site and my username or password did not work. And the chat messaging did not work either. With a company as big as dell and it's the computer business, you would think this renewal would be easy for the consumers. But not this website by dell.
Sincerely joey long

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11:45 am EST

Dell computer

I purchased a computer and within an hour I cancelled it. It waws prior to shipping so the cancellation is valid. The next day it shipped. I called to return it and was told there was an it glitch. This was way back around Oct 15, I contacted corporate and they assigned a representative to help. She did nothing and responds to me there is an it glitch and they are working on it. This is an it company and if they cannot fix an it glitch in a month they should not be in business or it is used an excuse to delay refunds. She finally got me labels to send back and I sent the items back and they received them nov 10 but still no refund.

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Update by Michael R Castagno
Nov 27, 2020 11:47 am EST

Their customer service is in india. Half of the time you cannot understand them the other half they are reading from ques with no valid answer to your question just delays. They told me on numerous occasions that I would be contacted by a specialist and never was. Then they assure you that they will follow up the next day and contact you and they never did. I would never ever buy from dell again

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1:32 pm EST

Dell All-in-one computer

I purchased a dell computer from our local warehouse in november, 2019. I have been having a few issues for many months, one with the built-in camera, and another with the included mcafee antivirus software. Dell was useless in resolving the camera issue. I have been trying to call costco concierge service since april, since they add another year of warranty support, now very questionable, but always get a recording that says there will be a hold in excess of 60 minutes, with no further details. I have tried to connect through "chat", but I get an onscreen message that I am waiting to connect, without ever actually connecting. I tried calling my local warehouse, only to learn that the person I hoped might be able to help is not in, and when they connect me to that department, the call just rings until it disconnects.

I understand that things are different during the pandemic, but it seems to me that Costco has done nothing to try to resolve their current absence of customer service.

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6:24 pm EDT
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Dell Order not received and unable to get help from order support

I placed an order for a laptop on 10/8. On 10/10 I noticed my account had been updated with a tracking number, but that was for a shipment from Dell in Tenn to West Bend, Wisconsin. I called on Monday and they advised Logistics sent my order to someone else and would send another to me. I have been on the phone for hours and in chat for hours and still don't have my order nor can anybody tell me when I will receive it. They keep hanging up on me now so I don't know what to think. All I've asked is for status on when they will ship my order to me.

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1:37 pm EDT

Dell Monitor

I purchased a dell lap top and a dell monitor regretfully even after calling at least 6 times to the Dell technical support and following up on every resolution they have requested i.e.
They performed a diagnosis of my recently purchased Dell lap top and Dell monitor then the technician suggested that the monitor was the issue and sent me a new monitor.
After I received the new monitor it would not work, so the technician suggested to change the cable, after changing the cable 3 time the monitor still would not work, they then suggested I get a passive adapter and a HDMI cable, prior to this I was connecting the monitor to the lap top via Display port to HDMI.

At every step I have heeded to the advice provided by your trained technicians, I am come to the point after spending more than 7 hours on the phone yesterday to return the monitor, and purchase one that will be compatible with my 5593 Inspiron laptop. Office depot refused to take the lap top as they said it's not one, they provided me. This was suggested to me by Randal # 1000840

I am looking for a resolution as I am out $75 besides being out of a job.

I did file a complaint with Pissed consumer as I do not wish to spend hours on the phone, only to be transferred from dept. to dept. at Dell. My complaint review # 2182891.

Thank you hoping for a resolution.

Dell Monitor Service tag # [protected], was never registered by Dell.
Model # E2016H
Seriel # 64G1DZ2

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4:08 pm EDT

Dell Dispute over dell aiding me to install windows 10

Bought Desktop 3 years ago. Came with Windows 7 and Windows 10 to download when needed.
Called Dell to ask where I could locate the Windows 10 so could install.
Dell advises not to do it alone; I should use a tech. I said great can we set up a call. Dell tells me my system is out of warranty and it will cost $99 for Dell to help.

I don't believe it's a warranty issue. The Windows 10 installation I already paid for upon buying the computer.

There's no Dell documentation telling ever that I had a requirement to install with any conditions. That's why people bought these transition machines.

Dell refuses to help unless I pay because it's out of warranty.

I say finally that Dell has an ethical responsibility to help, or they were selling these models under false pretenses.

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3:02 pm EDT

Dell Wrong monitor cable adapter

My customer # 9086743. I had purchased two computers Inspiron 3880 and one monitor. My order numbers: 620744557, 620744565, 620744573. My first call to Dell was on August 31. And had sent an email to the sales Professional on August 30 and called her twice after that.

My problem is that I didn't get the right DP Cable Adapter with the monitor. The cable that they sent me fitted the monitor but it didn't fit the computer because they sent me HRNH2-GLTI-046DP cable and on my computer the DP is HDMI.

I tried to get help by phone and by chat online and was put on hold for too long only to be told that I had to go to another department for help. They would transfer me to another department but again was told that I had to go to another department for help, Finally I got fed up and tried again and spoke with an operator by the name Mary at 800-999-3355. She transferred my call and was told that I would have a 10-minute wait. But after waiting for one hour on the phone I gave up and hung up. I also had left a message on my sales Professional: Archana P asking her to call me. I even had sent her an email explaining the problem that I was having about the wrong cable adapter. I waited two days and call her a second time but I still didn't hear anything from her. But it doesn't stop there. I was also transferred to a French agent in Canada that told me that if I need to have a DP cable adapter that I would have to pay for it. I told him that the wrong cable adapter was sent to me and that I was not going to pay for a DP cable adapter. He told me that I would have to deal with my sales Professional and that he was going to transfer me to her. He didn't even bother to ask me who she was and he just hung up the phone. I called back the 800-99-3355 and spoke with Mary again and told her about the running around that I was going through just so I could have someone help me with my problem. She said she was going to help me by transferring my call which she cut me off instead and that is why I'm here today.

I have never had any problem with Dell before now. And I always purchased my computer from Dell. But I'm so frustrated and so disappointed in the service. But what I had to go through just to be able to have the right cable adapter and losing 2 days of my time trying to get that is not acceptable.

Looking forward to hearing from you,

Laurette

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3:49 pm EDT
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Dell Express service code: [protected]

I have been requesting service for my laptop for a few months.
I have paid extra for onsite 2nd service due to my business laptop housing secured financial data.

I called the Dell service department and spoke with Neha Bajiraokar on May 05 2020 to have my laptop serviced.
I missed a call from the manager at 10pm and 1210 am.
I called them back and was waiting for a call back and left a message to call back me in the morning after 10am.
Sreenath S sent me an email stating that I should call them back with 24 hours or they would close the case.
I did call back again and no return call was ever received.
I spoke with Kanika from service today 23 Jun to ask about the service that I have been waiting for and asked to speak to a manager.
Kanika refused and said that she would not let me speak to a supervisor or manager and that I am can only send my system in for service even though I paid extra for 2nd day service on site.
My computer is not allowed to leave my site due to client data that is it.
My computer screen is detached from its base with falling down or bumping anything.
This is manufactures defect no accidental damage.

The key board is not working properly and the mouse not working properly, which was reported back in November of 2019 and a service tech was coming to fix it however we had to reschedule.
Unfortunately this could not take place and had now rolled over in this problem as well.

This is not the service we expect from Dell and I do believe Dell is better than this.
I would like a manager to call me back asap.
.

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8:04 pm EDT

Dell Alienware has serious issues with their updates

For over 30 years I have built my PC's. I didn't feel like doing the reach and building, I should have. I bought a Dell Alienware R8 for $2300. I wouldn't recommend them. Alienware has serious issues with their updates. Multiples times they have failed, this time cost me a complete reload of the OS. I reached out to support Dell/Alienware and they were closed. Their hours are Monday to Friday 7am to 11pm CST. After that you are screwed. I tired reaching out to them on their support page and was told my support had expired, it hadn't it was extended. Steer clear of this company, they will let you down when you need them.

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8:03 am EDT

Dell Internet disconnection, no refund after less than two months use

I just bought the new Dell Inspiron 14" and since then there is micro internet disconnection 30 to 40 times a day. After spending hours and hours with them on phone/tchat/WhatsApp, they finally told me it was a software issue which is not part of the warranty and they can't do nothing for me. I bought a usb Wifi receptor and everything working right now, which i guess it proves it was an hardware problem. In any case, the answer of Dell is clearly unacceptable and disrespectful.

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10:31 am EDT
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Dell Rewards takes away your rewards without warning!

Dell offers small businesses a rewards program that is supposed to provide rewards on purchases of Dell products redeemable toward future purchases. However, if you are like most small businesses, you don't make these types of purchases frequently. I knew I had some rewards from a previous purchase and recently went to the Dell site to use those to make a purchase for my organization. I was shocked to find out that my rewards balance was $0. Dell didn't provide me with any kind of a warning via email that these rewards were expiring prior to taking them out of the account, but I can assure that they did use my email account to spam me with constant advertisements. If they can spam me, why can't they send a courtesy email letting me know that my rewards are expiring within the next 30 days and that I need to use them? Also, it looks like you only get less than six months to use the rewards. A bait and switch program from Dell!

Additionally, the email address given for the rewards program goes to a sales team who claim they can't do anything and then refer to another set of hoops to jump through. Great support, Dell!

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10:38 am EST
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Dell Dell inspiron 24-5459 service tag: c9n3b22

Working with Windows 10 64-bit. It is 7.March.2020 at 10:36 a.m.
For the past several days this machine goes through an extremely long boot phase. The white Dell Circle comes up within a minute but it takes TEN MINUTES to get to the log-on screen and another two minutes for AOL to come up.
I've been working with computers since 1959 including 31 years with IBM as a systems engineer and 11 more with Compuware as a data base consultant. I've tuned a great number of poor performing systems and the basic problem has generally been unbalanced channels and overloaded disk drives. But I've never seen a machine that is this slow in coming up but then behaves fairly well. The puzzle to me is how it can perform well after getting up but taking so long to get there.
Everything I've tried on the Internet with Dell gets me no place. I entered the Service tag and I told that the machine is covered in India. O.K. So I go to the next step and am asked which state I'm in. All I see is a list of strange names that must be states/provinces/or some kind of political subdivision but not anything for the U.S.A.
There is a fairly large number of files on this machine that I desperately need to manage my financial position. I have outboard disk drives for back-up. And the only sensible root I have no is to move the external drives to another machine and hope for the best.
It also makes me wonder if I ever should have installed a machine where the disk drive and the monitor are all in one package.
Does Dell have any viable suggestions on what I do next?

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7:38 am EST

Dell Alienware

Folks beware of the horrendous service and products being offered by Dell. This company's nonreplacement policy has created nothing but problems for my famiy. Never buy one of their products and if you have and are not satisfied PLEASE speak out and help has by letting friends and family know on social media so no one else has to go through this. Please help me take this viral.

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Update by JG OLsen
Mar 05, 2020 2:30 pm EST

Once again Dell fails on all fronts. To anyone that reads this post lets join together on social media and on any front we can to bring it to everyones attention the scam Dell is running. Once again I have had to ship my laptop Alienware 17 back to them. I have tried repeatively to find out the status to no avail. This is my son's main source of income and he has literally lost thousands of dollars dur to their inability to fix a porblem that has been ongoing since August, 2019. He will so be facing a finacial crisis due to the fact that Dell will not stand by their service offer and either fix the laptop or replace it. We have also bought and extended warranty which is not worth the paper it is printed on. PLEASE stand together and speak out against Dell and their blatant lack og integrity and cutomer care. The CEO of Dell, Michael Dell should be ashamed instead of singing their praises. Also the Directors and Managers take no accountability for any of this. Thank you.

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7:10 am EST

Dell Service Quality of Dell Service Center, Bangalore

I had given my laptop (Serial No: JFCB6F2) for an issue (No Bootable HDD found) to the Service Center in Bangalore within the Dell office complex.
They diagnosed the problem as HDD Bad Sector Issues. They did not even attempt to check for any other issues even though this was a paid service.

They connected me to the Dell Customer Care who gave me quotations for HDD parts.
Since Dell provides only 90 Day warranty for the new HDD and I need to shell out similar amount for the AMC, I decided to take back the laptop from the Dell Service Center.

However, I found that my laptop does not even consistently go to the BIOS prompt (press DEL, F1, F2, ... - no luck). The Service Center staff insisted that it is because of the bad HDD. Talk about knowledge of the service personnel ! I was quite unhappy with the service center and hence had indicated 'Dissatisfied' in my feedback.

Later the manager of the center (I think his name is Mr. Murugappan, phone [protected]) came to me. He had torn off my customer feedback form from the bunch and inserted a fresh page. He insisted that I give 'at least a Satisfied' feedback for the sake for the center.
I told him no. I told him that he did not have any professional or ethical standards by removing my signed feedback from and I was disgusted with the ethics.

I am enclosing a copy of my customer feedback form for your reference.
[ The scribblings you see on the top of the page are by the Manager ]

Hope you would take some corrective action in maintaining quality personnel as well as professional ethics in them.

Thanks
Kannan
+[protected]
[protected]@gmail.com

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7:03 am EST

Dell Alienware Laptop

Let me start by saying I have never experienced this type of blantant neglect on the part of any service provider in my interior life. Less than two years ago we purchased an Alienware laptop along with an extended warranty at great cost. Prior to this we had purchased two laptops form Alienware and were indeed impressed by the product. This time round we have nothing but issues. Our problems started in August of 2019 and have continued to this day. After several on site visits from Dell Technicians and two trips to the Repair Depot our laptop is still in disrepair. Also after continuous attempts to find out when the laptop will be returned all we get is more delays. We have been told on several occassions by the onsite Technicians and Service Technicians at Alienware that the laptop use have been replaced as the monitors has been replaced twice, the mother board twice and other components. No one at the mother company Dell or Alienware have been able to tell us exactly what is wrong nor when we can expect it back. The laptop is my sons main source of income and now he is on the verge of bankruptcy and no one at Dell will do anything to help. I not certain what the next steps will be but I have contacted the Better Business Bureau, small cliams court and will pursue this further with the media and social media. A company the size of Dell should be ashamed of themselves for destroying the health and welfar of an entire fa, ily. Shame on you Dell.

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12:12 am EST
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Dell inspiron 5559

While booting I get a error-AC adapter is not recognizable. The laptop continues to be powered. After looging in the performance is significantly degraded. Looks like Dell is recommending using a 65W adapter instead of using the 45W adapter that came with the laptop. Also read that soemhow this issue leads to a significant performance degradation.

I called Dell's customer service on March 2, 2020 at 10 PM CST and described them the problem. I asked for a replacemnt adapter to confirm to Dell's recommendation which changed at some point after I purchased my laptop. I explained to them that this in my opinion is a Dell issue. I kept getting canned replies and finally gave up. Good work by the customer service in frustrating a customer and saving Dell $18.

Need some reasonable person to look into this. My wife is having a similar issue with her much more advanced Dell laptop. It feels like this issue triggers once the warranty expires. To me this smells of a scam to force the customer to spend $ after the warranty has expired for a lame issue as described above.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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