The complaint has been investigated and
resolved to the customer's satisfactionResolved Dell — battery replacement policy and cost
resolved to the customer's satisfaction
I previously posted a complaint with respect to Dell's limited 1 year warranty on its battery. I took out a complete warranty for the computer, however I was told the battery that comes with the computer is only good for 1 year regardless of what warranty one takes out on the computer. Dell then told me they would sell me a new battery for $299.00. Presently, one can buy new laptops for $600- $800. After completing an internet search on the Dell battery for the item number I found the original battery for sale at the following site, Pacific Battery http://www.pacificbattery.com/index.html for $139.99. I purchased several Dell computers in the past and have to say they worked well. However, when a company charges a much higher fee for a replacement part for its own manufactured computer system than a competitor vendor, you must question the ultimate intent of Dell, is it good company policy or corporate greed that is influencing its decisions?
Dr. Albert Alba