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Del Taco
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1.1 416 Reviews

Del Taco Complaints Summary

12 Resolved
404 Unresolved
Our verdict: If considering services from Del Taco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Del Taco reviews & complaints 416

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H
1:44 pm EST
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Del Taco Super Slow Service

My complaint concerns the Del Taco located at:
1290 N Euclid St, Anaheim, CA 92801 (Drive-Thru)
Date/Time: Sat., Feb. 29, 2020 at approx. 6:30 p.m.

My complaint is as follows:
1) With (2) cars in front of me in line it took (5) minutes to order food.

2) It then took (18) minutes to get to the order window. I ask the cashier how long ago did I order my (4) Hard Shell Tacos. She said (18) minutes.

3) I spoke with the Manager, Maria Benitez and she apologized but said they were short staffed. I told her that after waiting that long, I should get my food either discounted, or for free. She said she couldn't do that, so told her I would be notifying Del Taco Corporate.

4) I left without my food and went to McDonalds. I waited 5 minutes 42 seconds at McDonalds.

I have never waited that long at any drive-thru restaurant for my food in my life. I thought this was totally ridiculous.

BTW, at Chick-Fila if you wait more that (5) minutes from the time they take your order, your order is free.

Thank you

Howard Lawyer
536 W. Ash Ave.
Fullerton, Ca
E-Mail: [protected]@gmail.com

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12:20 pm EST

Del Taco cold food / overcharged

I order the 3/ tacos for$1.29 was charged $1.47 for every 3 I ordered. And the $.79 3 layer nachos I was charged $1 each. So either change the price in the register or change the price on the menu board. store. # 1129 in Chandler Arizona. date 02-04-2019 I have tried to call the store 10 times they pick up say nothing and hang up. I want a refund or my order redone. Jayme contact information [protected]@msn.com or call [protected]

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2:59 pm EST

Del Taco your drive-through employees are scamming our credit cards

Your drive through employees at the 2060 La Cienega Blvd, Los Angeles, CA 90034 location charged me for multiple different transactions on my card. I rarely eat fast food and this is the one time I went to del taco with my boyfriend. My bank notified me that I was charged for multiple separate orders on the one morning I went. I called the Del Taco location to let them know and all the person on the phone said was "sorry." I'm sure you'll be sorry when I report your entire restaurant as a place where people will get scammed. The fact that your employees bank on the people in the drive through being unable to see what they do with their credit cards is so appalling and illegal. I'm not letting this go down in silence. I've already reported you and my bank is already aware of the issue and has reported it as fraud. Good luck.

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9:30 pm EST
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Del Taco getting hot food for the money you pay ticket #32

01/14/2020. We were at store #0825 in Peoria Az . We went thru the drive threw to get 6 tacos two del combo burritos fries and a driink. When we got the tacos they were very stale and cold like they had been made for awhile, no meat no cheese but lots of lettuce, like eating a cold lettuce taco.. our fries were cold as well like they were sitting there for awhile, try to get a fountain drink but the fountain machine was down because of no CO2 giving us lemonade and water down at that.. not giving us much choices to pick from.. We are very disappointed and now question our faith in that store. How can you have a busy night on Taco Tuesday and not have a fountain machine that works and people who isnt trained enough to prepare the food you order and paid for.. We like going there on Tuesday night for the past eight years, but now we are in question if we should due to that fact that wasn't our first incident. We would like a refund of $15.88. You can contact me at [protected]@cox.net with any questions. Thank you.

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6:01 am EST

Del Taco burgers

Hi so im a very good customer of del taco and every time I come here at night to the one on hey 111 Indio ca 92201 they say that there grills are always down and I feel like that's very bad for business why do they do that and why can't they serve burgers at night this is about the 5th time they do this I work graveyard and like to come for a burger and I can never have one for what reason! This needs to be fixed ASAP!

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12:53 am EST
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Del Taco customer service

Went in around 930pm drive thru wasn't busy but we decided to go however the guy in front didnt sound like he was ordering, so we backed out and went in. Walked in no other customers, saw one in the kitchen the other lady said be right with you. Gave a order in the drive thru out and began taking the next car *which we would have been* after she took their order she proceeded to get more food for the other customers and neglected to helping us and which point we decided to leave.

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9:52 pm EST

Del Taco service

This is the last time I will visit a del taco anywhere. I have complained several times at two different locations and I'm fed up and done with this restaurant. Tired of the poor customer service and wrong orders. I came thru drive thru tonight 12-30-19 and fitting that the end of the year will be last visit with that being said I have the app and it had a free carnitas street taco with any purchase I ordered the tamales that were actually in stock this time because previous time at 7pm they were out of stock. I decided to try again and never had the carnitas street taco before so this was a great time to try. Cashier had an attitude when I got to window that's fine we all have bad days but after scanning it didn't go through she asked had I used before I replied no it expires today reason I'm using and she replied that it usually goes through but it's been used already. No it hasn't but fine I paid for the order to not hold line and or deal with her anymore. I don't want to be contacted I also don't want the gift certificate for a free meal because I will not patronage any of del tacos establishments ever again. I will also tell family and friends not to either. I have dealt with enough ridiculous that these restaurants have not even been open for a year and the service has continued to go straight down hill

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8:01 pm EST

Del Taco the way the manager treats her employees in front of customers in simi valley ca on cochran

I was at the Simi Valley Cochran location. The service was amazing from an employee that I didn't get the name of. While we were waiting for our food inside we noticed the manager ‘Hailey' treating the other employees horrible, like they were trash. Iv worked as a manager of multiple restraints and know how to train and treat other people. How she acted and treated them was absolutely unacceptable! I was discussed! As a big corporation I expected you to train your managers bette. Shame on Hailey and how she represented your company. Thank you.

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9:09 pm EST

Del Taco food quality

Del Taco is my favorite fast food restaurant. I eat at del taco about 4 times a week. Tonight I ordered two 1/2 lb. Bean and cheese burritos and one hard taco from the West Avenue I location in Lancaster, Ca. I was on a lunch break from work. When I got back to work, I took a bite out of one of my burritos and it was disgusting. I couldn't believe it tasted that bad so I tried another bite and it was worse than the first. I don't o ow what was wrong with the beans, but I could only imagine that they taste like the equivalent of chewing on a dirty sock. It was do bad that I couldn't even finish my food.

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Update by Cas80
Dec 12, 2019 9:11 pm EST

They also didn't give me a receipt so I couldn't give them a poor review on the survey

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5:22 am EST

Del Taco horrible customer service

Hello Im complaining about the Del taco on Century in city of Inglewood I went through the drive-through ordered for tamales and one chicken taco I complain to the cashier that my tamales were called old and dried out Like they have them sitting sitting all day and steam told the guy that he say his name is Brian which I don't think that's his real name because he didn't wanna give it to me that I wanted a refund so he grabbed the bag kind of snatched it out of my hand after I already told him I want A refund and asked me what do I want him to do about it I told him that I already said I wanted to refine he rolled his eyes and close the window came back to the window and didn't refund me all my money the reason he said he didn't refund me all the money was because I taste one of them for one I had to taste it to know that it wasn't what I expected I order them all the time in there never that way I told him when he comes back with the money It wasn't all my money back so I asked him where was the rest of my money and he said that because I taste one that he charge me for it and I told him whether I taste it or not I returned it and was expecting my money back how are you just going to charge me for something that I gave back to you he sat there and argued with me about the situation and didn't want to refund me my money I asked who was the manager on duty he said that there wasn't one so I I asked who is in charge right now he said he was with the attitude I told him that he has bad customer service and he just sat there and rolled his eyes staring at me with an attitude I am so upset I go to this Dell taco all the time because it's nearby my house and I explained that I work in a restaurant and the customers are always right you should've never just take someone money and they're returning something rather they tasted or not customer is always rightSo I'm just writing a complaint to let you guys know that their customer service is horrible at that location and that you guys just lost a loyal customer Because of their customer service is bad I would like a response so here is my email [protected]@gmail.com

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5:48 pm EST

Del Taco dogs in restaurant

We were eating in at your Rancho and Craig facility on 12/7/2019 @ 2:25pm. A family came in With two small dogs. They let the small brown dog down and it peed on the floor and was running around. The Manager was walking through and observed this, made a face and walked out. We were speechless that she saw them when they walked in and said nothing. We've had problems at this particular del taco in the past but thought we'd give it a try since we had not been back for a while and with that being said we will never return and will make sure to let people know not to frequent your facility. We attend the small car get together on Fridays and will make sure to let everyone know there. I suggest you check your camera's from that day.

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5:46 pm EST
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Del Taco my main complaint is that everytime I visited deltaco the manager is always on the phone

manger is allways on the phone and she augrees with the coutermers. never listen to what you are telling about how you want your food.and the avocados that they use are allways brown and very dicusting .the trash cans are running overand the floors are dirty and it smells like raw suges in thire .never listen to what the coustmers are saying and the shift manger is not very people friendly either just not a good place to eat at any more in chandler az.

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3:01 pm EST

Del Taco double charge on my debit card

This is the third time I have been double billed using my debit card. I am certain that your employees are stealing. I usually go to Del Taco three times a week. This date November 16th my bank account shows two charged for $6.79. Again this is the third time this has happened. The first two times I just went back to the store and showed the manager. They gave me another lunch to make up for the double charge. But it keeps happening.

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8:08 am EST

Del Taco denial of proper service

After putting my 2 and 3 year olds in the car we went down the road the slightly more than half a mile distance to take advantage of the special Tuesday Taco 3 for $1.49. According to my GPS I arrived at the selection/speaker window just before 11pm. I asked for the special and the girl over the speaker said it is only good until 11pm. I saide my clock says 10:59. She responded she has 11:00. I then say the deal is good until 11pm and she still refused to serve me at the special price. I could see there was no point in arguing with her as she was determined to not to honor your discount rates. This occured at the store at 43999 15th St W, Lancaster, CA 93534. I was there earlier in the day but it was an impossible line. I have to use the drive through because of my babies. There were eight cars in line. The time for the one at the window clicked at over 10 minutes for their order so the wait would have been absurdly long as they were obviosly slow. It now seems obvious as to why they are rated so incredibly low on Yelp.

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11:03 pm EST

Del Taco drive through la brea/obama blvd

So I waited in line for 20 min for the cashier to tell me they are out of steak and short staffed. Whomever is managing this location they are doing a TERRIBLE TERRIBLE job. Waiting a hour trapped in a Drive through is terrible...you better get your managers better trained on the basics of customer service. Mark my words NEVER eating at one of your restaurants again...
Ashley McGovern

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Update by Ashley Page McGovern
Nov 18, 2019 11:26 pm EST

Ok..so I submitted a complaint about the LaBrea Obama bl location in LA. Waited in hour in the Drive Thru...Ordered two Macho Combo burritos, a cheese quesadilla, and 4 of the new tacos. I got 2 bean burritos, no quesadilla and the tacos were ok. Who is managing this horrible store...It is damaging your brand...You need to do something about this mess.

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11:41 am EST

Del Taco norovirus contracted in restaurant

Hello,
My name is Susan Littell. I live in Point Loma, CA 92106.
On Monday, November 4th, 2019, at around 2 pm, I, along with two of my friends (Malea, my daughter and Elizabeth Garcia) shared a meal at the Del Taco restaurant located on 3106 Sports Arena Blvd, San Diego, CA 92110

All three of us ate the same item on the menu; the Chicken Bacon Avocado Salad, and a small shake and we all became violently ill the following evening.

I personally started to vomit at 2AM till I emptied my stomach and then had the dry heaves for an hour. My other symptoms included for days runny diarrhea, sweat/chills and severe dehydration headaches.
It is now Sunday, November 17th and I am finally feeling "normal" again.
That was a horrible 2 weeks of suffering.

I personally reported the incident to the San Diego County Health Department and Health Services and they took my stool sample 11/12/2019 then called me on 11/14/19 saying their stool testing confirmed the presence of the NOROVIRUS and they are following through with an investigation.

I need to contact you as soon as possible for some kind of reimbursement for our meals and for my 2 weeks of lost work time and many rolls of TP. How can I get some reimbursement for this being fault of your restaurant?
Otherwise I will YELP my horrible experience out to the world.

My phone contact is [protected]. Please contact me by email [protected]@yahoo.com if you need further information. My mailing address is: 3748 Curtis St., San Diego, CA [protected]

Please reply that you received this request

Thank you,
Susan Littell

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12:36 am EST
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Del Taco horrible customer service

Waited 30 minutes and my food was not ready. Cashier gave me the wrong change. There was a worker eating while working. When I asked for my money back I asked to speak with a manager She said they didn't have one so I asked for corporates number she said they didn't have it that I had to Google it. This is not the first time this happens. The wait to get your food at this location is over 20 min all the time.

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9:36 pm EST
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Del Taco employee conduct

I visited the del taco at 150 Boulder Highway. I had been on the bus and needed to use the restroom badly plus i am 8 and half months pregnant. I asked if someone could buzz the door, and an employee by name of David working 5:30pm on Saturday November 16th told me i had to purchase something.. Ok i dont have a problem with that i asked if i could make my purchase after i used restroom i was visably having a hard time, David was very rude and i said please im pregnant i cant hold it he said no there is a parking lot outside or an Albertsons. I have never been treated as poorly as this person treated me. I felt like embarrassed because i begged just to be treated like a dog or worse. So i said seriously he said yes.. So i asked if i could get a churro he said bye at first then said ok. This employee handled this situation so poorly, i would have not made a complaint had he said sorry mame its company policy and had some respect for del taco customers. We eat del taco often and i have never ever had any employee from any other del taco act or talk in this manner and in front of other customers. The del taco further down Boulder Highway is great all employees are wonderful and make us feel welcome. I dont care if this employee has been there awhile or is a manager he shouldnt represent del taco like that and degrade the customers. Which is probably worse because i dont see how someone with that attitude made it that far. This is very disappointing and im sure the other customers will tweet or have comments as they were already in awe at what he said and how he handled it. I did make my purchase and still never even got am apology or anything. This im sure will happen again he didnt seem to be in a bad mood, it wasnt to busy, he just wanted to be that person. And im not one to make complaints i am type of person that will just chalk it up and make an excuse like maybe he is having bad day, but that was horrible, he made me feel horrible even after i agreed to follow the company policy. From every del taco we have been to he sure seems to not be a good fit from the quality and consistant service we normally receive and he sure left a strong negative memory. Thank You for your time.

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1:58 pm EST

Del Taco noro virus

Hello,
My name is Elizabeth Garcia. I live in Ocean Beach, CA (92107). On Monday, November 4th, 2019, at around 2 pm, I, along with two of my friends (Susan Littell and Malea, her daughter) shared a meal at the Del Taco restaurant located on 3106 Sports Arena Blvd, San Diego, CA 92110

All three of us ate the same item on the menu; the Chicken Bacon Avocado Salad, and we all became violently ill the following evening.

Of the three of us, I personally had to be treated in the Emergency Room at Sharp Hospital for projectile vomiting, diarrhea, chills and severe dehydration. It is now Saturday, November 11th and I am still suffering from intense fatigue, nausea and lack of appetite. My husband and Susan's husband also contracted the disease.

We have reported the incident to the San Diego County Health Department and Health Services and their stool testing confirmed the presence of the NOROVIRUS and they are following through with an investigation.

My friends and I need to contact you as soon as possible for reimbursement for our meals and for my medical expenses. I will need you to let me know where to send the invoices for reimbursement.

My phone contact is [protected]. Please contact me by email ([protected]@sbcglobal.net) if you need further information. My mailing address is: 4675 Coronado Ave., San Diego, CA 92107

Please contact us immediately.

Thank you,
Elizabeth Garcia

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1:09 am EST

Del Taco employee did not cook rice

Hello. I ordered a pollo asado bowl. I get them often. I havent complained before because I'm not the type but this is the 3rd time I have gotten the bowl with the rice barely cooked.

The rice is hard and crunchy, some semi soft and crunchy. It's at the springville, utah store just off I-15 and 400 S exit. I dont know if its because they're trying to cook it quickly and make the fast food part happen but I can wait for it to be cooked.

Thank you.

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Del Taco contacts

Phone number

+1 (949) 462-9300

Website

www.deltaco.com

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