Del-Air Heating, Air Conditioning, Plumbing And Electrical

Del-Air "misinformed" me about the extended warranty being transferred to the new owner. Failed to fix the system. Incompetent/dishonest technicians. When I bought my property back in 2015, I was told by the previous owner that there was a 10-year extended warranty on the Trane AC system and that I would need to contact Del-Air and get the warranty transferred. When I called the company about that (and requested maintenance service), the company representative told me that (a) I don't have to worry about it and the warranty will be honored with the new owner, (b) there is no transfer fee on the warranty. This was also confirmed by the technician who came to perform system maintenance. In mid-2020, when the performance of the AC system dropped, I called Del-Air for service. A few technical details: My Trane heat pump system was showing 7 red flashes which indicates superheat values out of range, potentially due to low refrigerant charge. A Del-Air technician performed a leak test and recharged the system. When performing the leak test with an electronic sensing device I could clearly hear a strong acoustic signal when the technician was holding the device near the evaporator coil. Being a mechanical engineer (with PhD) myself, I immediately asked the technician if this would be an indication of a leaking evaporator coil. The technician disagreed and pointed out that his testing device would need additional 10 minutes to warm-up in order to show correct results. He later repeated the test with the same acoustic signal as the result. He added refrigerant to the system, however the system was still showing 7 red flashes as an indication of low charge. When I immediately asked the technician about this, he replied that I should ignore the flashes and that they will go away after a few hours. Needless to say, the flashes never went away and the AC system was still underperforming. After the work was done, the technician's verdict was: (a) he was not able to find any leaks, (b) I should observe the system's behavior and call Del-Air if the problems persist, (c) there is no charge for the service visit because it is fully covered by the extended warranty. In September I called Del-Air for service again, only to find out that the company is not going to honor the extended warranty anymore! Apparently, the previous home owner was supposed to initiate the warranty transfer, not me - the new owner. I can understand this - my fault for not asking for a written confirmation of the warranty transfer. However I am very curious as to why I wasn't informed about this previously and why multiple Del-Air employees were dishonest to me about my service address being covered. Only when it was apparent that the system would need a serious and expensive repair, the company suddenly "remembered" that I was not covered. P.S. After being rejected by Del-Air, I called a third-party HVAC to diagnose my system. They found a leak in the evaporator coil and recharged my system again (no red flashes anymore, currently). While this is obviously a temporary fix, a new evaporator coil will certainly cost me $$$$ - an expense that is something I was assured by Del-Air I was covered for.

I scheduled a normal maintenance from late March ,:but my appt was for May 16. The tech came out and took about 3 hours just to flush the lines and check and evaluate . He told me that I need a overflow float because it's missing . I checked the inspection report when I got the home appraised a few months ago and it stated the switch was just disconnected . So I went over to where he was working and I said to how. Could it be missing when it's right there in front of you just disconnected . He stuttered and stated oh my bad it's here, it's just doesn't work . I said you tested it and it doesn't work . He said yes it don't work. . I said how much is it he stated 150.00 . I said if it's really broken go ahead. He then came to me and said oh your capacitor is also going bad you should replace it . I said I'll wait on that . He looks*** off . Then stood there for awhile like he was waiting for a tip . When he left I checked the price on the float switch , everyone had the same exact switch for 20.00 dollars . He gave me a report saying everything was fine with my ac ,just that he recommended the capacitor to be replaced . The day after which was Sunday , they thermostat was erratic and the house got hotter and hotter . So I called back del air and they sent another guy out that Monday morning . It took the second guy over 2 hours himself and he said the other tech that came out did t connect things right and the coils needed to be cleaned because it's freezing the ac unit . So I questioned it and looked back at my previous report for the prior tech . I told him what the tech wrote . He said and I quote , I don't know what exactly he did but I,mtelling you what I did . He then said it doesn't make sense to clean the coils because it will leak and you should replace it and it will cost you 1800.00 dollars . Obviously I questioned it , I said that's a ridiculous price you might as well replace the entire ac unit . I said I will have to call ,my extended warranty, he said yeh do thAt becAuse you need to replace the coil not clean it and my supervisor agrees with what's i said. After he left , later that evening the inspector for the warranty company came to evaluate the issue . He stated one you didn't not need a float switch , two your coil on the inside air handler is dirty and it can be cleaned , and three you definetly do not need a capacitor , it's obvious the techs where trying to make money off of you . What's ridiculous is the second tech kept arguin g with me and stated oh you had to have our ac seized a few times before we came . I said fro the time I bought the home in February I had no issue at all , I just wanted a regular scheduled maintenance. I am home everyday ,so I should know if if it's working or not. Then I ask del air how much to clean the coils they are telling me 600.00 dollars which is another outrageous price , and they can't help me because I should replace it not clean it . Now for the first tech I have no ac and it's extremely hot this season. As far as I am concerned they should refund my 150.00 and clean the coils on the inside air handler for damaging my ac unit . Here we are suffering,during the covid and a big business is trying to rip people off . I only went to them because of ratings . If my ac had issues from March when I scheduled the maintenance we would of had issues from then .