The complaint has been investigated and
resolved to the customer's satisfactionResolved Defender Security — Unauthorized billing
resolved to the customer's satisfaction
I responded to a flier in the Sunday newspaper from ADT that promised a 100.00 gift card if you call and have a home security system installed for 99.00. Sounds good until I closed the deal on the phone with Defender Security-authorized ADT dealer. The manager promised me (2) of the 100.00 gift cards if I signed up. Well, this sounded really good. He even said that I would have the cards by the weekend, this is unbelievable, I thought. Well, the system was installed two days after that call, the 99.00 dollars was drafted from my account, along with the first monthhly payment, plus tax. So by the weekend 170.00 dollars was drafted from my account. Now, I called ADT and they gave me the number to Defender Security(authorized ADT dealer) since they put the out the promotion. So, I called Defender security and told the girl that answered the phone my story. She sent an email about the cards and reimbursed me my 99.00, since the whole "receive the cards by the weekend" was a lie. So, I hung up feeling good, like I was being taken care of. She said the reimbursement takes 7 to 10 days, and gave me a number to call about the cards, which by the way can take up to 8 weeks to receive. I called back a couple of days later and demanded to talk with a manager. I was connected with this Manager who was very loud and obnoxious in the phone and basically told me that he would be making all decisions that day, completely shutting me down. I suggested that he should call the company and expedite the gift cards. He stated that he was not going to do that as he was doing everything within the "parameters" of his job. Basically giving me the telephone number. The place that handles the cards finally mailed me one voucher that I was suppose to receive by email. There was only one voucher for one card, and thay wanted 4.95 for shipping and handling to get the card, copy of picture ID, first months ADT bill, and agreement to receive future advertisements, basically junk mail. WHAT A SCAM IS ALL I CAN SAY. I violated one of the oldest rules, "IF IT SEEMS TO GOOD TO BE TRUE IT PROBABLY ISN'T". Needless to say I have contacted TYCO, the mother cooperation for ADT and voiced my complaint with them, as of now I still have no gift cards, I will not send 4.95 for something that was promised to me for doing business, that is just bad business. Be wary of future promotions from any authorized ADT dealer. As for the security system it is grade A.