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4:48 pm
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I purchased a deal for 2 vouchers for an hour of Waverunners at a downtown Toronto location. Within a month I tried to make an appointment to use my vouchers but was told the owner of the waverunner company they had closed the Toronto office. I notified Dealfind/Teambuy of the Waverunner company closing and instructed them to refund my money totaling $118.00. I spoke with Dealfind/TeamBuy customer service Kelly and Natalie. They gave me a case number and said they would get back to me. They did not return my call or email, so I emailed an inquiry 3 weeks later. Natalie at Dealfind/ refused to refund my money and instructed me that they would only offer me Dealfind dollars, I told her I did NOT want dealfind dollars. I contacted the owner, Ghassan Halazon, through Facebook to ask for help. He never responded and just sent my email back to Natalie who repeated over & over & over they would NOT refund my money. I kept telling her I did NOT want dealfind dollars and wanted my money refunded. Ghassan Halazon ignored my emails and Natalie in customer service refused to refund my money. After 2 plus months of my many requests for a refund, I was forced to take Dealfind dollars.
Also, prior to this problem I was often sent emails from dealfind/ with a discount code for a percentage off but when I tried applying the code to a purchase they never worked. I contacted Dealfind/ customer service via email and they did not assist me.
Dealfind/ lacks good business practices, lacks competent customer service, and lacks a return policy that actually returns your money. I don't recommend purchasing vouchers from dealfind/


The complaint has been investigated and resolved to the customer’s satisfaction.

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Mar 24, 2014 4:48 pm

scammers.are not willing to refund money after being unable to redeem 2 of their vouchers, as business closed.
they are bringing up an unvalid policy to reason their unwillingness to refund your aware

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Oct 30, 2013 4:48 pm

I had the same deal. Toronto flooded in the summer and they couldn't accommodate. Stop complaining. At least you got a refund.

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29 complaints
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82 Peter St; 4th Floor , Canada