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Car purchase
I went to DCH Toyota of Oxnard in April, 2023 to shop for a new Toyota. I looked at cars on the lot and found a Toyota Corolla that had a window sticker price of $23,005. I thought that was a decent price and probably something I could afford. They offered me $1000 for my old car but I did not want to trade it in.
After being there all day, I was exhausted and finally agreed to buy the car because I just wanted to go home! They sat me down with the finance guy to do the paperwork, but when I looked at the price of car it went from $23,000.00 our agreed on price, to $32,500.00. When I asked how that could be, He told me, “Don’t worry about it, the $7500 added to the price of the car is an “up-charge.”
I did not understand anything he was telling me while he electronically inserted my initials and name onto the paperwork.
When I got home, I looked at the contract again and discovered that they had added on another $4362.41 for an extended warranty, $1300 lifetime oil changes plus gap protection for $1050. Also, they put an 8.99% interest rate on loan. These add-ons were in addition to the $7500 "up charge" - whatever that is!
By the time we were done adding on fees and “upcharges” this $23000 car cost me $41,191.16!
I went to the dealership the next day and told my salesmen that I did not want the car with all the extras but he told me they couldn’t do anything about that, once the contract had been signed.
When I asked where my old car was, He told me I couldn’t get it back because it had already been sent to auction at which time he said, "I'll give you $1000 to forget about your trade." I didn’t know what else to do so I accepted it. Later, found out my trade was worth at least $2700.
I am 73 years old and without a husband to help me. This deal has caused me a lot of pain and frustration. I believe I was taken advantage of by DCH Toyota of Oxnard.
I went back again, to complain to the sales manager and try to get something worked out, but he told me there's nothing that could be done. They just don’t seem to care.
Mary Baker
Camarillo, CA
Desired outcome: Refund the $7500 in up charges
Is DCH Toyota of Oxnard legit?
DCH Toyota of Oxnard earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of DCH Toyota of Oxnard's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Toyotaofoxnard.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Toyotaofoxnard.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The toyotaofoxnard.com may offer a niche product or service that is only of interest to a smaller audience.
- DCH Toyota of Oxnard protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- If you purchased a website from DCH Toyota of Oxnard that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
- We conducted a search on social media and found several negative reviews related to DCH Toyota of Oxnard. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About DCH Toyota of Oxnard
DCH Toyota of Oxnard offers a wide range of new and used cars from various brands, although their priority is Toyota cars. With their vast selection of brand new Toyota vehicles, you are sure to find exactly what you need at their dealership. If you are looking for a pre-owned car, they have an extensive inventory of used cars in great condition that are backed by their rigorous vehicle inspection process.
One of the things that sets DCH Toyota of Oxnard apart from other dealerships is their exceptional customer service. From the moment you step foot in their dealership, their friendly staff will greet you with a smile and will be ready to assist you with any questions you may have. They prioritize building long-term relationships with their customers, so you can be sure that you will receive the best possible service throughout the entire buying process, from vehicle selection to finance to after-sales support.
At DCH Toyota of Oxnard, they understand that purchasing a car is a significant investment. That is why they offer various financing options for their customers. They have a team of financial experts who will work with you to find the best solution. They aim to make financing as hassle-free as possible, and they strive to provide competitive rates to suit every budget.
To sum it up, DCH Toyota of Oxnard is a reputable car dealership with a vast selection of new and used cars backed by exceptional customer service and competitive financing rates. If you're in the market for a new or used car, you might want to check their website, toyotaofoxnard.com, or visit their dealership in Oxnard, California, and experience their exceptional service firsthand.
Overview of DCH Toyota of Oxnard complaint handling
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DCH Toyota of Oxnard contacts
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DCH Toyota of Oxnard phone numbers+1 (805) 988-7900+1 (805) 988-7900Click up if you have successfully reached DCH Toyota of Oxnard by calling +1 (805) 988-7900 phone number 0 0 users reported that they have successfully reached DCH Toyota of Oxnard by calling +1 (805) 988-7900 phone number Click down if you have UNsuccessfully reached DCH Toyota of Oxnard by calling +1 (805) 988-7900 phone number 0 0 users reported that they have UNsuccessfully reached DCH Toyota of Oxnard by calling +1 (805) 988-7900 phone number
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DCH Toyota of Oxnard address1631 Auto Center Dr, Oxnard, California, 93036-8972, United States
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I am Looking for new car. I’ll go somewhere else after this! Yikes!