DCH Toyota of Oxnard

I went to DCH Toyota of Oxnard in April, 2023 to shop for a new Toyota. I looked at cars on the lot and found a Toyota Corolla that had a window sticker price of $23,005. I thought that was a decent price and probably something I could afford. They offered me $1000 for my old car but I did not want to trade it in.

After being there all day, I was exhausted and finally agreed to buy the car because I just wanted to go home! They sat me down with the finance guy to do the paperwork, but when I looked at the price of car it went from $23,000.00 our agreed on price, to $32,500.00. When I asked how that could be, He told me, “Don’t worry about it, the $7500 added to the price of the car is an “up-charge.”

I did not understand anything he was telling me while he electronically inserted my initials and name onto the paperwork.

When I got home, I looked at the contract again and discovered that they had added on another $4362.41 for an extended warranty, $1300 lifetime oil changes plus gap protection for $1050. Also, they put an 8.99% interest rate on loan. These add-ons were in addition to the $7500 "up charge" - whatever that is!

By the time we were done adding on fees and “upcharges” this $23000 car cost me $41,191.16!

I went to the dealership the next day and told my salesmen that I did not want the car with all the extras but he told me they couldn’t do anything about that, once the contract had been signed.

When I asked where my old car was, He told me I couldn’t get it back because it had already been sent to auction at which time he said, "I'll give you $1000 to forget about your trade." I didn’t know what else to do so I accepted it. Later, found out my trade was worth at least $2700.

I am 73 years old and without a husband to help me. This deal has caused me a lot of pain and frustration. I believe I was taken advantage of by DCH Toyota of Oxnard.

I went back again, to complain to the sales manager and try to get something worked out, but he told me there's nothing that could be done. They just don’t seem to care.

Mary Baker

Camarillo, CA