David Lloyd Leisure review: Good facilities, appaling customer service

I was a member of David LLoyd Beckenham and I enjoyed the facilities. In June my circumstances changed and I decided to cancel my membership after 11 months as I knew I could not attend as often and was not willing to pay £249 a month.
I notified the club two months ahead about the cancellation.
It took nearly two months and 15 emails with customer service to do this.
Communication with customer service was appaling - requests for a phone call were ignored, emails were answered via different staff members, there was one misunderstanding after another. The process was very frustrating and stressful. I felt disrespected and ignored. It felt like being a prisoner of the club ( not being allowed to leave) rather then a member of an exclusive health club.