Home Jewelry & Watches Danbury Mint Incompetence and delay of my item

Danbury Mint  -  Incompetence and delay of my item

Author of the complaint
10:24 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered an anniversary gift for my wife through Danbury Mint. My information concerning my address on the original order was entered in correctly. The cost of the heart necklace with each person's birthstone and name was taken from my account. I never received the necklace as for some unidentified reason it was sent to an address that I hadn't lived in for 5 years in Massachusetts? I now after 4 emails have gotten a customer service rep to tell me a new one will be made but it will take until 4/30/2020 to produce! I would have expected an apology number 1, and expedited shipping after a total screw up on their end. Again, my original order shows my shipping informatiin was to be sent to my address in Florida. Somehow, somebody decided to use an old address I. Lieu of looking at the address given on the order? My anniversary gift surprise for my wife is now ruined... I expected better

David Dick

Add a comment

Learn how the rating is calculated

45 complaints
0 resolved 45 unresolved

Danbury Mint contacts

(added by reviewer)
47 Richards Ave., Connecticut United States