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CB Car Dealers Ford Complaints #422-441
Ford

Ford review: service dept

J
Author of the review
5:15 pm UTC

I took my 2008 Ford 450 to Damerow Ford on October 5, 2019 to have the exhaust heat sensor fix was going to cost $800 and add to have another key made for our truck our service tech was Kylle he call us a few days later and tell us the can't fix one of the sensors because they can't get it out that we had to change the whole system it was going to charge us $3, 800 we told them no we can't pay that. Then I when the Friday October 11, 2019 to pick up my truck I ask Kylle why they were still charging us the whole cost to fix the truck when they fix only one sensor he told me the the tech spend more time on the truck then he quoted us. He tell me that I need to show you how to start your truck because when the program the new key to my truck it won't start. He want me to put the key in the ignition on then pop the hood of the truck unplug these wires get that wire put it on the battery and the truck starts then put the wires back together and that's the only way to start my truck. Kylle tells me the it doesn't work because of my aftermarket alarm system. I told him my truck was working when it came in I don't know what you guys did to my truck but I am not taking this truck and having to do this everytime to start my truck when I didn't bring my truck in here like this. I talk with the Service Manager Brandon he try to tell me it was my aftermarket alarm system so I got Car Toys to come to Demerow Ford to disable the alarm system I had to pay them $85.00 because there the one that put the alarm system in after all the my truck still won't start. They had one there Tech Odom reprogram the truck my old key started the truck but when they try to start the truck with the new key it lock up the truck and won't start. They have been working on this problem for a week now and nothing. I don't understand stand I bring my truck to a Ford Dealership it a 2008 450 with about 65, 000 and they can't fix it this is crazy. I don't recommend this dealership we have had no help they just want to blame everybody but their own dealership. All I know my truck was working when I brought it there I want it working when I get it back but still don't know when. I will be call there corporate office tomorrow.

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  1. Ford Contacts

  2. Ford phone numbers
    1800 771 199
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    66%
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    20%
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    Australia
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    +1 (800) 565-3673
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    +44 203 564 4444
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    100%
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    20%
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    100%
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    +49 221 9999 2999
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    100%
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    100%
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    Argentina
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  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Ford contacts
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