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poor food service
We took our twin granddaughters to eat at DQ in Oxford, al. I ordered a mega dog with onions. Also asked for the cotton candy blizzard, in which they told me they did not have and was not getting. (Very disappointing since that is the big advertisement around here and you can't even get it.)When it was brought to table it was cold. The chili was cold and cheese wasn't even melted. Also had so much onion on it I could not eat it. All the workers was worried about is my granddaughter and if they were twins or not. Very poor service.
safety
While the inside of this store is clean and the workers friendly and easy to work with, I found the parking, and Restrooms inadequate and deplorable. The restrooms are handicap and child unfriendly as well as not locking properly. They are very dangerous! They are situated on the exit lane, outside of the business, and on a blind curve at that. They have no handicap railings and have heater wires and heater slats showing so that any small child might get a hold of them. The parking area is extremely small and when several SUV'S are in the lot it is like an obstacle course trying to get through safely. Will I go back or recommend it to any one not as long as these situation exist.
dilly bar
I went through the drive through at Dairy Queen and asked for a Dilly Bar at least 3 times and whenever I got to the window to pick up my food and they forgot to give me the Dilly Bar. Also the week before that I had asked for a kids hamburger meal for my youngest daughter. When I get to the window whenever I am far down the street my daughter notices that they put only ketchup, ranch, pickles, and mayo. We were both very mad please try to do better next time Dairy Queen. :(
Well you should have checked your order first, people tend to make mistake. While I understand you are angry at them for messing up your order they did not force you to abuse your daughter. Stop making excuses, You slapped her out on your own free will, grow up and stop blaming the restaurant, kudos on the neighbor for being caring enough to report an abusive situation, most people would ignore it and the abuse goes on for years, hopefully this will teach you to think before you strike your child in anger, Spanking a child is one thing if they misbehave but slapping a child across the face in anger is another.
The worst part is my daughter wanted me to drive back to the restaurant and get her another meal. I told her no, she started crying and I slapped her across the face, unfortunately a neighbor saw me slap my daughter and called CPS and they told me that they can take my daughter from me if I treat her like this. I would not have hit her but I was still angry at Dairy Queen. Now my daughter and I are not only angry at Dairy Queen but my busy no good neighbor as well.
no chocolate ice cream
I have been at there location for about 9 months, they still have no chocolate icecream.. I stopped again today, still not chocolate. I ordered a hot fudge sunday. Icecream was soft and hot fudge was not even warm... I wish you would fix this problem. Also restroom was not working.
Marian McHenry, 10795 Eppley Rd N.W., Crooksville, Ohio 43731 [protected]@yahoo.com
improper handling of food and lack of personal protective equipment and hygiene
A couple of Sundays ago I took my wife out for ice cream. The person who handled my cash also made our desserts. While doing so I noticed her trying to retrieve one of her hairs that had fallen into our ice cream. Instead of making a scene I decided to write the corporation. No one from our local store has responded in anyway shape or form of an apology or compensation. I'd like the FDA to do a thorough inspection of this establishment. No hairnets, no gloves, and lack of cleanliness is apparent at this location.
employee treatment; poor management
On September 22, 2014, my teenage daughter was fired from Dairy Queen after working there for 3 months for not paying for 1 pack of honey mustard valued at 54 cents. She came to Dairy Queen with no work experience, as this was her first job ever. The General Manager labeled her as a thief and called her dishonest. My daughter is a senior in high school and is in the work program, so this job equaled a grade for her. I personally spoke to the General Manager because I didn't believe that my daughter was being fired for such a petty reason; I believed that there was more to the story, but there wasn't. My daughter is fine in that she regained employment within 1 week, it's appalling that Dairy Queen doesn't value their employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Your way too dramatic for me sir. You have a nice night.
Its not the 54 cents she was fired over, it's the principle. She is a thief and needs to be taught that stealing is a crime, period. 1 cent. 1dollar, $1, 000 dollars, any amount is stealing if you take something without paying for it. The mom should be there apologizing and praying they don't take her to court for larceny and embarrassed for her, not defending her. Defending her for stealing? Its only 54 cents... ok so then where do you draw the line next time? $1.00? $10, 000? Its all relative huh?
Your taking this way too personal. My comments are in favor of the way this mother got involved to find out just what took place with her young daughter and her young daughters place of employment for the work program. In my book there is nothing wrong with the way this mother handled her concerns. Being a supervisor and being supervised my self I continue to disagree with the way Dairy Queens manager handled this young girl. Especially labeling her a thief over .54 cents really?
WHAT IS WRONG WITH YOU? For all you know, she took the item, was asked about it, Lied to try and cover it up, was confronted with the proof and then was fired...
AGAIN, you are just using your VAST KNOWLEDGE OF THE WORLD to tell this girl that it is OK to take things that are not hers and reinforcing the mothers mistake of getting involved.
AND... You did not respond to the one thing that I posed to you... SHE NEVER SAID ANYTHING ABOUT THE SUPERVISOR QUESTIONING HER IN FRONT OF OTHERS, So why would you say that?
Being fired over .54 cents tells a tail about that supervisor (power trip). A good supervisor doesn't label young employees a thief over .54 cents. Supervisor needs more training before he should be allowed to supervise others. Again good mama for showing your daughter your concerns by going and speaking to that manager. Wonderful that your daughter found work to complete her work program.
@ Sandra... I do not see ANYPLACE in this complaint that said he did anything in front of other employees... You are putting your personal experiences in place of this young girls...
Good mama for going to the manager. I have been at McDonalds in Ontario and have seen first hand a supervisor belittling the employee's right in front of the customers. Which made it a very uncomfortable situation not only for the employee but for me the customer. Some supervisors are on power trips and should not be supervising others until they can learn that good supervisors encourage, teach and promote team work. Happy to hear your daughter found work right away. I'm sure if the supervisor would have spoken to your daughter in private with respect your daughter would have gladly paid for the .54 cents. You go mom!
I know its a small item BUT it is still theft... Maybe instead of going to the general manager to complain you should explain to your daughter that it was wrong...
harrassment by general manager
The dairy queen in Humboldt Iowa has a major problem with harassment and favoritism against workers. If the general manager doesn't like you she will cut your hours down to nothing. Brie who is the general manager did this to me several weeks ago. I worked there way before she started as gm and when I came back from California she was our new gm. For some reason that I'm unaware of she started cutting my hours down eventually I ended up not being scheduled at all. So basically I was fired because she didn't like me, a few days later I was told by an employee that overheard Berea(general manager) telling another employee by the name of Denise(shift manager) that after she got rid of me she only had a couple more employees to do this to. Berea has cut one employees hours down from 36 to 26 which she says is because hours got reduced kind of funny none of the other shift managers got a decrease in hours. Berea straight up told this person that she thinks she the one stealing money from the register. Berea makes working horrible she nit picks on you if she don't like you I'm hoping something can be done about this before beer ruins a lot of innocent people life
The complaint has been investigated and resolved to the customer’s satisfaction.
Sounds familiar! Just happened to my daughter here in Coatesville PA. I have been trying to personally talk to the manager because my daughter is a teenager and one of her first jobs in the working world. And she ignored my emails. And now has blocked my phone number to the store. I never even tried to call I asked in email for her to call me at her convenience. So she blocked my number when I finally tried to call. Sounds a bit like bullying to me. Figuring out how to contact corporate. These people think they are untouchable.
menu and service
Not everyone can have bacon in your 5.00 Meal choices. Why did you get rid of the burger with the lettuce, onion, tomato and cheese. If I wanted a bacon cheeseburger I could get that McDonalds. The sour puss running the register offered me a chicken wrap meal instead. We left. We went two blocks down and went to Culvers. A little bit more expensive but worth it. We usually have lunch at Dairy Queen 4 or 5 times a week because it is close to where we work but not anymore. We will continue to take our Business to Culvers. Clerk did not even crack a smile. 9-29-14 at 11:58 at he Dairy Queen in Sioux Falls, SD, 2100 S. Minnesota Ave, 57105
The complaint has been investigated and resolved to the customer’s satisfaction.
They probably didn't smile because you gave them attitude for the menu change that they had NO control over...
I am sure the change was because corporate wants to try and keep up with McDonald's...
You know, the BIGEST WORLD FAST FOOD COMPANY according to QSR... Not Culver's which is not even in the top 50...
Currently DQ is number 16 so they want to keep an eye on what they are doing to make it closer to the top...
Even if it means loosing someone that lies about going to them "We usually have lunch at Dairy Queen 4 or 5 times a week"...
Customer Service
I stopped in to pick up birth cake for my son on 5/31/2014. I approached a counter and told cashier I wanted birthday cake and she looked at me with nasty look on her face and she yelled out "WHAT!" I didn't know how to respond to something like that. I went over to the freezer where they kept the Ice Cream Cake and told her exact same thing with cake on...
Read full review of Dairy Queen and 3 commentsmanager
I used to work at this Dairy Queen. I went to go see my sister when she had her baby, and before I could find anybody to work for me the manager called me cussing at me and screaming at me over the phone. This was a few hours before I was supposed to work. I found somebody to work for me and she said she would go in, but the same manager that called me told her that she couldn't because she lived 30 minutes away. What else can I do to complain and to make sure that my complaint goes through?
The complaint has been investigated and resolved to the customer’s satisfaction.
This place closes early on occasion. There have been two other times this has happened to is! We don't even go there often. I wonder how many times a year they do this!
went their a couple of times no choc ice cream and no buster bars?
intentional bad service
Drove thru drive thru and ordered two foot long hot dogs with very little sauce, made it clear to employ I only wanted a small amount of sauce and she repeated that back . Later down the road I found the two foot longs were smothered in sauce . That is uncalled for ! I will not stop at that DQ ever again . That was an intentional smart ### way to treat the customer . Wilbur Elliott [protected]
Read full review of Dairy Queendidn't order
Found a fake fingernail in my hamburger. When I brought this to the attention to the manager, who was all of 17 years old, he seemed scared to say anything about it. The employee's are all black and he's white... get the picture. POOR service, Poor response, poor attitudes in general.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad food
We just got to our home we ate out at dairy queen salisbury n. B and the burgers were cold and one was made wrong he just wanted to be plane cheese burger and they had the works on it and the fries were cold and the chicken wrap that i order was cold the onion rings were burnt and had no taste at all so what are you going to do about it i think we should get our money back and they should learn how to cook
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm from oshawa ontario and went to dairy Queen this evening and ordered a medium peanut butter blizzard threw the drive threw. And when I got home to eat it there was only a couple peanut butter cups in the cup. At about half way down the cup it was just ice cream, and NO peanut butter cups. Not impressed at all. I will not be going back.
I've eaten at several DQ's across the State, but here lately the Quality has plummeted towards the worst, from what I use to believe was great for eating at. Once you have enough people complaining about the quality of the food, its hard to get people to come back! I use to look forward to getting to go down to the local Dairy Queen as a adolescent and as an adult. I will not eat at another Dairy Queen again!
nasty, old, dirty, food
Ordered us and the kids some food. Came out super quick. The buns on the hamburger had mold on it. The fries tasted like they made them the week before, and just microwaved them (They were nasty) . And to top it off, there three long hairs in the fries. The ice machine for the drinks was broken, and no carbonation in any of the fountian drinks. Needless to say we got are money back, and left.
terrible service and food
Waited in line over 5 min, while one employee ran cash register/delivered food. He was clealy going at his own speed and did not ask for help. Also you several employee watch from the kitchen as the line grew larger. After our order was taken, our ice cream sat up on the counter for over 10 minutes, when delivered I asked to see a manager and nope never did see or speak to one. As we ate our blizzard we noticed that it was hardly mix and was missing the blizzard "stuff" I would not recommend that if you are in a hurry more on to the next eatery.
The complaint has been investigated and resolved to the customer’s satisfaction.
Displeased, perhaps you are unfamiliar with the federal law that protects '###s' as you call them. Perhaps, when you become disabled, instead of sitting on your ### collecting welfare, you may try to get a job. Hopefully no one will treat you with such disdain. Eat at home from now on. People like us do not deserve to breathe your air.
I just called the manager and complained about the service. They told me that the employee was disabled and that is why he takes longer than other. I told the manager they have no right hiring ###s and the manager hung up on me. When I asked him why he said because he will not tolerate the employee being called a ###. This person should not have been hired in the first place if he has a disability that makes him slow. Until they stop hiring people like this I won't be returning.
disgusting everything
I walked in for two blizzards. It took them several moments to notice me standing there because a large group of the workers were socializing. They continued to do so until one of them stood at the register. She just stood there, so I asked if they were open and she said yeah. So I asked if I could have two large Cherry Choco Blizzards. She took my money, gave me change and I went to wait.
While waiting, I witnessed disgusting cleanliness problems with the drink machine. There was slime and gunk around it... As well as a mess on the floor. As I was waiting, one of the workers pushed behind me and shook stuff off into the trash, then rudely pushed by me again.
The person making my blizzards asked one of the other guys "umm do you know how to make this? cause I don't", and he guessed at how to make it. The female workers had long pony tails and long bangs... Their hair was just hanging around to fall into food. They were messing around in the back, and weren't taking anything seriously. It took a while for me to get my blizzards, and when I did she didn't put lids on them.
I had to walk home in the extremely windy, very warm area of Hurricane, Utah with two half melted over filled blizzards in my hands.
When they washed their hands, they simply rinsed them in water, shook them off and dried them. It was DISGUSTING.
The complaint has been investigated and resolved to the customer’s satisfaction.
Tasha would be fired from my restaurant in two days. She has said absolutely nothing that in any way relates to the correct treatment of customers. Unless she becomes the CEO of some huge corporation and has everybody elses bells in a vise grip, she's the classic example of someone destined to be a chronically unemployed person who, if you think she has attitude now, just wait another 10 or 20 years. Poonchkie head or dread locks? We're curious.
Don't go back!
Oh yeah . Thanks you share info nice...!
http://www.friv4.us/
"She just stood there so I asked if they were open." Good one.
dogs with tainted sausages
I ordered three chili hot dogs from Dairy Queen Restaurant. They sent me dogs with tainted sausages. I came there the next day and took sausages with me. I wanted to show these sausages to the customers because to my opinion it is terrible! They sent me this food because they thought I will not come.
choking hazard (child safety)
Recently I enjoyed a Chili Cheese Dog at the Okotoks Alberta DQ. The service and food were good However:
On the container that the Chili Cheese Dog was served in the following was printed:
"FACT: The average person finishes a hot dog in 6.1 bites. Bet you finish your DQ chili cheese dog in Less!"
This is a dangerous challenge to put out there, especially for children who would take the bet seriously. Fewer bites would mean larger chunks of hot dog, and people can and have choked on large pieced of hot dogs. I would suggest that this ad be taken off the hot dog containers and perhaps replaced by something that is potentially less harmful.
[protected]@hotmail.ca
The complaint has been investigated and resolved to the customer’s satisfaction.
Sure is, Brenda
worst food ever
Melted ice cream straight out of the walk up window guess i should of checked them(But i
Didn't think i had to check and make sure ice cream was cold) at least the ice cream cone was rite except for the fact they only put 2 drops of butterscotch on it. What a deal for $12. I think the owner should be held responsible for the quality of food coming out of the store. If i'm getting food like this i'm sure their are plenty of others getting this same great quality service. Never again will i make the 2 mile drive their. You would think they would try harder since there are only 3 restaurants in the whole town. Austin, indiana what a town
worst Dairy Queen ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
no service
I attempted to take my neice and nephew to dq in taylorsville, ky this afternoon. We ordered 2 double cheese burgers, 1 plain hamburger, 2 sm fries, 1 banana and 3 sm shakes. I was told that they could not sell me a shake with a kids meal. I have never been told that before. I have always had to pay extra to get the milk shake, which I have always done, but today, the manager on duty informed me that they could not SELL me the milkshake. There was no way I was going to get out of there with 3 shakes so I cancelled the order and took my business to Burger KIng in Mt. Washington KY, they were more than willing to accomadate us. Needless to say, the 2-3 trips we normally take to DQ a week will now be spent at the local Burger King. DQ in Taylorsville has lost mine and my families business.
I had to wait 20 to 25 min. for a small order. The orders were filled randomly. Perhaps the same manager you had to deal with wasn't there or wasn't overseeing the operation.
It's so sad when one trip of many leaves such bad feelings that a business loses a good customer. In time, these angry feelings may wear off and you might return.
About Dairy Queen
The Dairy Queen Grill and Chill menu is extensive and offers a wide range of options for customers to choose from. The restaurant's signature item is its soft-serve ice cream, which is available in a variety of flavors, including chocolate, vanilla, and strawberry. Customers can also choose from a range of toppings, such as hot fudge, caramel, and sprinkles, to create their own unique ice cream creations.
In addition to its ice cream, Dairy Queen Grill and Chill also offers a range of savory items, including burgers, chicken sandwiches, and hot dogs. The restaurant's burgers are made with 100% beef and are served on a toasted bun with all the fixings. Customers can also choose from a range of sides, including fries, onion rings, and cheese curds.
One of the unique features of Dairy Queen Grill and Chill is its "GrillBurgers," which are made with a blend of beef and bacon for a delicious and savory flavor. The restaurant also offers a range of chicken sandwiches, including the popular "Chicken Strip Basket," which features crispy chicken strips served with fries and dipping sauce.
Overall, Dairy Queen Grill and Chill is a great option for anyone looking for a quick and tasty meal. With its extensive menu of ice cream treats and savory items, there is something for everyone to enjoy. So whether you're in the mood for a sweet treat or a hearty burger, Dairy Queen Grill and Chill has got you covered.
Dairy Queen Customer Reviews Overview
One of the most significant advantages of Dairy Queen Grill and Chill is its friendly and efficient service. Customers have reported that the staff is always welcoming and helpful, making their dining experience enjoyable. Additionally, the restaurant's cleanliness and hygiene have also been praised by many customers.
Another positive aspect of Dairy Queen Grill and Chill is its affordable prices. Customers have noted that the restaurant offers excellent value for money, with generous portion sizes and reasonable prices. The restaurant's menu is also diverse, catering to a wide range of tastes and preferences.
Overall, Dairy Queen Grill and Chill has received overwhelmingly positive reviews from customers. Its delicious food, friendly service, and affordable prices make it a popular choice for fast-food lovers. Whether you're in the mood for a sweet treat or a savory burger, Dairy Queen Grill and Chill is sure to satisfy your cravings.
Overview of Dairy Queen complaint handling
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Dairy Queen emailsfanrelations@idq.com100%Confidence score: 100%Support
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Dairy Queen address8331 Norman Center Drive, Minneapolis, Minnesota, 55437, United States
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My wife and I stopped in Giddings Tx. for a quick bite on our return trip from Austin. The building was modern, but dingy, dirty windows, peper towel dispenser off the wall and sitting on the sink in the mens room. I had a hamburger and to be fair, I'd rate it as "all right". My wife had cheese nachos and chicken nuggets, neither of which she could eat. Will definitely not be stopping there again!
Ordered a banana split through drive through...
...perhaps a bad idea on MY part, but I was not advised against it.
AS she is handing me the container, she tells me "Becareful, its leaking" ...
yep.. its leaking HARD, all over my car door, all over my pants.
She KNEW this was happening BEFORE she handed it to me. I asked her for a bag, and she just left.
I eat at store nuber #4264 this store is located in Pulaski Va. at exit 101, off of interstate 81. The place was dirty and the staff hide in the back laughing and goofing off while people was lined up to order. I ordered a chicken basket and the gravey was just warmed milk. My wifes cheeseburger was burt. This is the worst place I have eat in for a really long time.
Sorry customer service, clerks were very rude, missed up order on purpose, smarted mouthed customer. Appeared not to be clean, stay in back of shop goofing off most of the time.
called in oder then got there to pick it up and the order was roung and i said something to the staff and they were rude to me.The food was not made right and i didnt get half of my oder and the taco's were steal and then when i called they acted like it was no big deal that stores food is nasty and does not taste right at all.
When I was at Dairy Queen the other day I asked an employee how much money would be donated to the Children's Miracle Network if I purchased a blizzard. They did not have an answer for me. Also, the Dairy Queen did not have any signs promoting the sale for the children like I have seen before. I do not think that the money is going to the kids.
at least once a month i go in to this store and they r out of some thing say strawberries bananas waffle bowls waffle cones they r known for thier waffle treats u think they would have them on hand stawberry bananas aren't they used in alot of thinks heck long handle spoons u know what is was like eating blizzards and malts wi th a short spoon they were out of them 4 2 days
They had concern about my granddaughter even after I left. When one of the twins cried because she could not get the cotton candy blizzard I told her to stop. She did not stop so I slapped her across the face and told her to wait outside. I told her I was fed up with her and that I hope someone kidnaps her and rapes her. Yeah she made me that angry. They were so concerned that they went behind my back, took down my license plate number and called the police on me lying and saying that I mistreated and abused my granddaughters. First of all this is a lie, and second even it it were true, it was only one granddaughter not granddaughters.
Dairy Queen on University Pkwy Pensacola FL. Tried this location several times hoping they would get better but never did. They do not know how to package food items (ice cream) to go. Never willing to gove a sack to carry the items in. The last time I went the Blizzards were as runny as milk. Mad a comment to the server and they just shrugged it off. This location is a disgace to the Dairy Queen name.
Poorest service around! Went here with my children to get a dipped ice cream cone. The chocolate was too hot and it did not take to one of the cones. I asked them to remake the cone. The person behind the counter, in response to a simple request and complaint tried to manhandle the other ice cream away from my children & force me to take a refund. When I refused these two people claimed to be the manager & kick us out. At this point I became angry and did say unpleasant things back to them in response to their treatment. They could have simply corrected the problem rather than disrespecting us as customers. A simple request turned into a screaming match over an ice cream cone.