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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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11:13 am EDT

CVS service by representative on duty 8/8/2018 morning cvs at 116 university drive, denton, tx

I just want to complaint about the demeanor of the customer service rep that I dealt with this morning at CVS 24 hours 116 University Drive, Denton, TX 76201.
I was treated very poorly, with a NOT very pleasant attitude. The lady that helped me was a middle age lady, blonde with short hair. I don't know her name but she was pretty rude. She was there in the morning shift. I have been going to CVS for my prescriptions for a long time and everyone else is very pleasant. This is the first time I deal with this customer service rep. and it was not a good experience. I was submitting a prescription for Pristiq and she accused me of putting a 1 in front of the amount to be dispensed. I told her that it was probably a mistake when the doctor wrote it and I just needed 90 instead of 190, which was apparently the mistake she was concerned about on the prescription. I was very upset on the way she talked to me. I am a professional in Healthcare and I would never do such a thing. I assure her it was an oversight from the doctor, but I just needed the amount for 3 months, which is what I usually get. She said she would not do anything until she talks to the doctor to verify, which I didn't have a problem with, except for the fact that she was rude to me. Thanks for your attention to this matter.

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9:22 am EDT
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CVS prescriptions/billing

I've had Type 1 Insulin dependent Diabetes Mellitus since 1963 - 55 years. I am disabled, because of the disease. I've been on an Insulin Pump for 14 years and just received a new Medtronic that I am breaking in. Medicare Part B pays for my Insulin - Humalog - and my Pat B supplement policy through my Union Hall pays what Medicare doesn't. We used to use Walgreens as our pharmacy and I never paid a dime for my Humalog. Last year we switched to CVS and it's been a nightmare since, because CVS claims their Techs don't know how to set up billing for Medicare Part B! Instead, they've routed the billing through our Pharmacy Provider - Navitus - and they're no prize, either, claiming they have no idea how to bill Medicare Part B, either. We're not talking aspirin here; no, we're talking about my lifeline for the past 55 years - Insulin. I'm running very low on Humalog, as a result of breaking in my new pump. I live 35 miles from the CVS in Show Low, Arizona. Last Sunday, 8/5/2018, I called in a refill and was told Navitus won't allow it until the 9th, because my prescription, written by a world renown Endocrinologist, only gives me 40 units per day to be used. I said, "Well I'm probably going to be out of Insulin by then." So I told the CVS rep that I would call my doc first thing Monday and have that script changed, which I did. Shortly after noon, on Monday the 6th, my Endocrinologist called in the new script. At precisely 6pm on Monday the 6th, I got a text that my pharmacist at CVS in Show Low had filled my prescription and it was ready for pick up. On Tuesday morning, I rolled up to the Drive-In window to get my Humalog and the girl rung up the sale and said, "That'll be $744.00." HUH? So I've now gone from paying -0- at Walgreens to $744.00 at CVS? I'm disabled, on Social Security and we haven't gotten much of a raise in the past 4 years. We're not talking aspirin here. We're talking about my lifeline! The pharmacist came to the window and I told him, "I can't get back to town until next week and I can't afford $744.00! I'm gonna' run out of Insulin by this weekend." And he replies, "Navitus won't cover your script until the 9th." ...Bear in mind, IT'S NOT SUPPOSED TO BE BILLED TO NAVITUS! IT'S SUPPOSED TO BE BILLED TO MEDICARE PART B! I said, "Well I guess, for the first time in 55 years, I'll just run out of Insulin." He basically shrugged his shoulders and replied, "Oh well." So here I am, 62 years old, recovering from emergency open heart surgery to replace a defective aortic valve I've had since birth and running out of Insulin, because CVS doesn't know how to bill Medicare Part B and my supplemental policy. Allow me to reiterate that Walgreens did NOT have that problem. And due to this problem CVS refuses to fix, it looks like my next trip to Show Low, AZ may be in an ambulance with paramedics fighting to save me from dying from Diabetic ketoacidosis and, perhaps, that might cost the insurance companies, Medicare and hopefully CVS a bit more than $744.00. Way to go CVS! Incompetence at its best!

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4:08 am EDT
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CVS giving my controlled substance information out to someone

Just moved from NY to SC, the "friends" I was staying with until my boyfriend and I had a chance to check out the areas and find where we wanted to live...they called or stopped into (I'm not sure which) CVS in west Ashley SC after I got my refill of suboxone called in and they gave them all of my personal information of what the prescription was, how many I was prescribed and the date it was filled! Pretty sure this violated many laws and I will be going further with this in the morning since it all came to my knowledge after the pharmacy was closed and now because of this it caused a huge fight and we had to go to a hotel, which we couldn't really afford to have to pay for and now have no money whatsoever, living in this new state 16 hours from where we moved from, and have to somehow find somewhere to hold up every night until the 1st of august when my boyfriend gets his monthly VA pension.

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9:13 pm EDT

CVS racist employee complaint

This is info of an Employee of yours from a store in Rockford Illinois ..I will not spend my money with CVS if this is the type of people you all support ..I will keep pushing the issue until something changes! Your employee is a racist, and she's showing hate towards other races on social media. Again this is disgusting and unacceptable! Something has to be done.

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Gizzy2000
, GB
Sep 19, 2018 8:02 pm EDT

I would avoid the CVS in Washington DC at 2000 M St NW, Washington, DC 20036 as they have a rat problem. I can't think of anything more disgusting than a rat running around amongst food items and medicine. I wouldn't mind but it wasn't even a small rat, it was pretty large.

Photo attached of said rodent, Washington dept of helath also advised.

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1:20 pm EDT

CVS pharmacist

I was in a lot of pain because I walked all over the Dollar Store to get groceries. They have one motorized cart and it was not available. I have neuropathy and back issues that were aggravated because I walked too much. I went to CVS in Piedmont, Al, to fill a pain medicine RX which was dated a couple of months ago because I did not feel like going to Jacksonville WalMart where I usually fill my medicine. I asked the clerk how much the medicine cost. Usually it takes a clerk only a few minutes to check the price. I waited about 20 minutes standing with my cane. I was in major pain and was shifting from leg to leg to try to ease the pain in my legs. I got the impression that they had decided that I was a drug addict. I am NOT. If I was a drug addict I would have filled the RX as soon as I got it, not two months later.The pharmacist told me he could not fill my RX unless he filled ALL of my meds. I use mail order for my meds because it is much cheaper. I am on a fixed income. The pharmacist and clerk kept exchanging looks about me. The pharmacist then came to the counter and THREW my RX and insurance card on the counter and hatefully said "I can't fill your prescription." I was and still am very upset at his attitude. I will not go into another CVS store.
(I don't know who the pharmacist or clerk were but it was in the evening)

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5:02 pm EDT
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CVS pharmacist rude - unprofessional

Tuesday August 24, 2018
Treated rudely and unprofessionally by Laura Swink, "pharmacist".
Refused to offer her name and slammed drive up window in my face, which I have on video.
Then threatened to call police on me. I laughed and ask her to do so.
Contacted complaint hotline and was promised follow up return call.
This is now the 7th day since incident and no reply from CVS.

[protected]@gmail.com

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5:42 pm EDT

CVS birth control

I have been receiving prescriptions from CVS for a very long time. I get birth control regularly. I have been getting Viorele for 9 years now. The pharmacy recently decided to switch it to Kariva. I got about 6months worth but I skip the placebos for two months. So I have only been on it for about 4 months. Well I have had the heaviest and most painful periods in my life and have had two periods this past month. This has been very traumatic.

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7:36 pm EDT
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CVS incorrect prescription filled

Pt Name Georgia Beddow Perscription # 8868885 Filled 6/15/18 Location CVS Target Martinsburg, WV 25405 RPH Heather R Runion.
The doctor prescribed Hydroxy and your pharmacy filled Hydrochlorothiazide 25mg. I am very concerned about this serious mistake. The RPH on duty said I can pick up correct prescription tomorrow. My concern will this happen again or can I trust my future prescriptions will filled with the proper medicine?

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10:42 pm EDT

CVS prescription medication

I have had my prescriptions filled at CVS but doubt I will going forward. I have a congenital back disorder in which my sacrum did not form correctly. It is painful and I unfortunately have to take medication to help alleviate the pain. I have found that a certain manufacturer's medication seems to work better for me. I called the store at which my prescription had been at on Tuesday July 10th. I was told that particular medication would be ordered and my prescription would be filled Friday July 13th. This seemed fine. I had a few days left but don't feel comfortable being too low either. I called to check in on my prescription the night of Friday July 13th and was simply told my prescription was not filled. I don't know whether the medication was actually ordered or not but it wasn't there. And I was never notified. I was told that they might get it in Monday. Or Tuesday. I understand the climate surrounding these types of medications but this is frustrating and poor customer service. Apparently I was not even going to be notified. Had I not called to check in I would not have known that my prescription was not ready and may not be ready for another four days. It is hard enough dealing with daily back pain but when your pharmacy and pharmacist don't care about you or your condition it makes it that harder. This isn't the first time this particular CVS has demonstrated a lack of compassion. If it wasn't so close to my home I wouldn't subject myself to this type of treatment but it may be worth going out of my way to find a Walgreen's that doesn't mind taking my condition seriously or contacting me if there is an issue with my prescription.

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brettwex
, US
Jul 19, 2018 12:52 pm EDT
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I am both a physician and a customer. ON TWO occasions I required a small supply of codeine for post operative pain management. I am not able to take aspirin containing drugs due to drug interactions and bleeding problems. I do NOT want to take more addictive pain medications. On both occasions CVS failed to fill my medication in a timely way. After the first surgery, my 5 day supply of pain meds were delivered after SIX days of pain. At the time of the second surgery, the doctor had the foresight to order the medication A WEEK in advance.. but when the date of the surgery arrived CVS said they were unable to get the medication and never told me during the week that they would have a problem. I have heard from others that this may be CVS corporate policy. I complained to Florida Pharmacy review board after incident #1. The Board concluded CVS had done nothing illegal but their behavior was disgraceful and unacceptable. I am struggling to figure out how to take action against the New York City pharmacy (where I have been a customer for years and where they KNOW of my medication interaction problems and still did nothing appropriate when they received the Rx request for a small amount of codeine.)

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1:52 pm EDT

CVS pharmacy never having my prescription and being rude about it

turned in my prescription on 7-6-2018, to be filled on 7-11-18. i was called and told they were out of my medication and it would be in later today. i called back at 3:00 and was told very rudely that they were out all had been sold, they couldn't order because the pharmacy manager was off until friday, and that it would be the following tuesday before my medication would be there. i tried to ask questions about what i could do, as this is a medication that causes withdrawals if not maintained. i was told nothing other then calling my dr, and was treated with extream rudeness!

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Mel18
, US
Oct 23, 2020 6:54 pm EDT
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I'm over there app saying one thing and you talk to the pharmacy they say different. And when you asks for them to run your medication they go in fix the app and send you a text saying to soon. The medication is for depression the doctor knows I'm out that's why she called it in she said I can't go with out it.
What ever happened to doing a job at 100%
I didn't get we'll can the insurance or well call the doctor?
I will never be put though this again.

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Mel18
, US
Oct 23, 2020 6:56 pm EDT
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Replying to comment of Mel18

My complaint is in Riverside ca sorry it posted here

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9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS store manager very rude

My name is Jane Lauro and I am a mobile merchandiser for beeline. I service the beeline jewelry in numerous Cvs stores. I went into Cvs #6048 1933 Victory Blvd Staten Island, New York 10314 on July 10th 2018 at 3:45 in the afternoon to service the store. I did my normal service I asked for my delivery so I can put it out on the display and a manager named Joanne said that she put it out on display already. I explained that is why I was in the store. She rudely was acting very unprofessional telling me that I didn't have the right to tell her what to do in her store and she continued to yell and scream at me for no reason at all! This was the first time I have met her and I gave her no reason to act that way. I wanted you to know what kind of a manger you have in your store. I was very upset when I left the store and I feel this person should not be a manager in any store if she acts so rude to people!
Thank you,
Jane Lauro
[protected]

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Gianni862
, US
Nov 28, 2019 9:58 pm EST

This manager Joanne and much of her staff are extremely rude, unprofessional, angry and just plain insane. It’s obvious she has connections and someone is protecting her and her rude staff. We no longer use CVS as do many friends and family who think this store is a horror show

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3:13 am EDT

CVS pharmacy

I am at the CVS in Red oak Texas and EVERYTIME I COME TO PICK UP MY HUSBANDS MEDICINE THE PHARMICIST ASK WHY I AM PICKING UP MY HUSBANDS MEDS
and as I sent in the drive thru waiting for the second time first time was 1:30 he claims my insurance company was updating there system now I'm back and he says his system is down! Seriously!? This is ridiculous and unprofessional someone needs to call me back or email me this is the 3rd time I have complained and still ... stupid is as stupid does! I will keep sending emails until someone does something with this [censored]!
Thank you
Christina Robertson
[protected]
[protected]@yahoo.com

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2:58 pm EDT

CVS 12 pack of diet coke

Purchased a 12 pack of diet coke from our local cvs pharmacy. 2 cans were dented - 1 had a hole in the bottom of the can and was empty and another had a "bulge" on the bottom of the can... Almost a square shape and completely warped the can. We were unable to drink from these cans... So technically we only had a "10" pack. This isn't the first time this happened to us... It's happened quite often... That's why we're writing to you... It's getting to be a problem. We buy at least (3) 12 packs a week... For years now. It's obvious we like your product... We're just getting very annoyed...

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Update by Amy Sue Mills
Jul 04, 2018 3:01 pm EDT

Still waiting for an answer. ..

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12:48 pm EDT

CVS hideous garbled same old on hold music

I am going to lose my mind and change pharmacies if I have to listen over and over to the same old garble music you play while on hold. Almost intolerable when you do not feel well. PLEASE give your customers a break! I am very serious, your customers are tired of this as 'waiting music.' It is so very irritating. PLEASE hear what I am trying to tell you. I told the local store and it went nowhere.

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4:04 pm EDT
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CVS prescription refill

On May 6, 2018 my Norco script was filled. When he closed his practice the NP wrote a script for refill on 6/62018. The pharmacist stated that
they made a mistake and filled it on 6/5/2018, one day earlier(per the script. However, per days it was correct. Otherwise, I'm quite sure the
computer would have caught it. Now they say the next script is going to be late because THEY made the error and won't fill it until 7/6, 2018.
I can count out 30days, and the pharmacist on duty today was very condescending and admitting they made an error that I have to pay for.

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6:53 am EDT

CVS aloe vera hand soap 360 brand

We like your 360 line of products but over a period of time have noticed that the pump feature often does not work... You can "turn to open" and it does not. I currently have 2 products in my home with this fault. Aloe vera hand soap and a charcoal facial wash. It has also happened in the past. The percentage of times this has happened is too much and should be reviewed in the production chain. It is an annoyance to have to return to the store for an exchange.
Thanks,
Kim

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8:07 pm EDT
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CVS pharmacist and manager.

Cvs of Bangor PA, the pharmacist at the drive through window pocketed change and stole money from my grandmother. The bill was &1.78 for my grandmama meds, and making sure we were not paying attention, she shoved the receipt, meds and "change" in the bag and handed the bag to us and we drove off. We then checked the bag when we got home and realized there was only 22cents in the bag and not the 18$. We went back the store said they would look into it and call us the next morning. Nothing till we went back in person at 2pm and the manager was acting like we had no idea what we were talking about. Then we were told there isn't anything to do and that they won't Check the cameras because there is no proof. I'm sorry but this is unacceptable and unprofessional. Needless to say we will not be going back to this store and will be using a different pharmacy due to not being able to trust your workers at this store.

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7:23 pm EDT
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CVS charged me full price and did not use my insurance provided.

I gave the pharmacy my insurance card and the pharmacist said to me "no problem". When it came time to pay for prescriptions ...6 hours later...The charges were full amount and the sales person said that the amount was with my co-pay. I told her it was the full amount and the co-pay should be $3.35 NOT $90. She shrugged her shoulders and said "that's the total".. I went to Walgreens the next month and they charged me $3.35 for same prescription. CVS are not only LIARS but THEIVES as well. Never will I set foot in their store again.

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Ghost8531
,
May 15, 2022 1:19 am EDT

It's a gender tax. Women like us pay way more than men.

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Ghost8531
,
Mar 12, 2022 12:52 pm EST

Women pay a "gender tax" and disabled pay a "disability tax"

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Ghost8531
,
Jul 29, 2021 9:15 pm EDT

Women pay a massive gender tax at CVS

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2:05 pm EDT

CVS a refund coupon

You sent me a coupon for $4 in the mail. I never had any trouble cashing it with the required purchase. Today CVS would not take it. After a lot of wasting my time the only excuse they gaveme is the number on the coupon did not match that of the number on my CVS card. That's funny. because I had another coupon sent with the same $4 off coupon and they took it. Anyway my card number is487-[protected]. CVS toldmethe number on the card is EC#5492. I don't think that is even a card number. Since I am a regular customer of CVS I would appreciate ifyou correct whatever the misunderstanding is and send me another $4 coupon that will be accepted. Thank you. Irene Wehan

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10:48 am EDT

CVS rude employees/ products out of stock/refills not fulfilled

I am disabled...Every time we go to drive thru my Rx I called in is never ready...she said can't be filled even when bottle says it has refills...she doesn't listen..very RUDE...Pain medication never in stock...Way too many texts and calls even though I have told them several times to stop... Your employee s could use a class in courtesy to the customer..!

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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