CVS
reviews and complaints

Stop substituting Diltiazem for Cartia. They are in NO WAY equivalent. I don't care how much money you get in your damned bonus, Diltiazem will kill you. Or rather, kill your customers, because I know damned good and well you don't take it yourselves!

I specifically came to CVS because other pharmacies were pulling this stunt. But Diltiazem is bad stuff and I am sure they know ie. I think someone is paying bribes to people to push Diltiazem.

Needs to be a congressional panel to perp-walk these guys onto TV where they all take the 5th.

I went into CVS to buy products that I usually do. The employee (woman) said to me "it's costumers like you who take all the sales item and the he others don't get any". I'm sorry is my money no good here if there's a limit on the sales item and it's not in the flyer I don't work here how am I supposed to now the new rules. I think she could have relayed that information much better. I've been going to CVS since my grandmother used to ask me. This isn't acceptable I won't be spending my money at that one anymore.

I have my prescriptions at a cvs store just outside of lehigh acres florida which I passed while driving to work daily in ft. Myers, florida. After my work changed, I transferred my prescriptions to the store in lehigh acres to be closer to my home but it was a big, big mistake.
The lehigh acres store doesn't use generics so they can charge more & they are rude, lazy and generally don't give a damn about the customer. I tried to call there after the computer texted me about 2 scripts when I have 4 scripts all due at the same time. I tried to call & speak the pharmacy but after a hour on hold with the computer, no one answering the phone. I called the general store and got the front counter to answer the phone, they where rude and not caring at all.
It cost me over $70 to get my scripts filled at the lehigh acres store, i'll transfer to the ft. Myers florida store and they fill them for less than 40$. I'll also be posting on facebook & twitter my experiences with the store. I thought it was no right paying more to have to get my prescription closer to my home but the pharmacy department there is pathetic. I thought it was bad for business to not answer the phone but the drive thru at that store is just as bad, some young man sitting on his butt text and telling customer to bad that is how much it cost.
If lehigh acres cvs is any example of your business ethics your not going to be in business long.
Wayne kight

On May 3rd. I called to make sure my medication would be in stock and was told that they had the medication and that everything would be fine. I then contacted my local pharmacy on May 9th to confirm that everything was fine and that my medication would be filled. Margaret the pharmacist told me everything would be completed and ready for pick up on May 10th. I called just to check on May 10th at 2:30pm and was told that They did not have my medication in stock and that it would take a week to fill...

THIS HAPPENS ALL THE TIME AT THIS CVS and I will not be providing anymore business to this Unprofessional pharmacy

I was in cvs today located on progress ave. And wanted to address a problem with the management there. There was only one attendant at the register by the name of Nia David and I want to say she deserves high recognition for her assistants even though it was just her at the register she handled each customer greatly with a smile on her face as well as greeted each customer. The problem with management is that she had called for assists at the front and no one came out to help her with the other customers that is very unprofessional and whoever is the manager should be talked to about that because your store will lose business from that and for Nia she deserve something for her awesome assistants.

Since January, 2018, I have been trying to obtain statement of patient costs from CVS Caremark, which by the way, I never received the entire time I was employed by Praxair, Inc. a huge international corporation that had a contract with CVS Caremark. Actually, as of 1/1/2018, my previous employer did not renew their contract. Your customer service representatives are worthless, uncooperative, use stalling tactics, only use verbiage that they know is irritating the client, customer and then say "Oh, you sound so frustrated!" In trying to obtain my statement of patient costs, I have talked to probably 12 representatives and have gotten 12 different answers as related to my issues. Today, 04/18/2018, I called, only to have spoken to again 10 different people to get a phone number to a case coordinator where I have a task number and she and I have had multiple conversations. Your customer representatives, if you call them that, actually are nosy, nosy, busybodies, asking too many questions. They are extremely difficult to deal with and are so resistant to providing the client, customer with the information they are requesting, in addition constantly antagonizing the customer. They are hurting the business they represent and it comes through loud and clear that they don't care. Have already sent emails to CVS corporate complaint department as well as a letter to the CEO. It is now 2 hours later and I still do not have the phone number!

I had two refills left on my prescription to be filled by 7/16/2018, but CVS decide to delete those prescriptions and call my dr to get a refill, which was unnecessary as I had two left, but they were so wanted to get a 90 day supply written which would cost me more money due to my insurance. I have told them before I did not want a 90 day supply but because of their greed I lost those 2 refills all of a sudden "they were deleted from the system" I have had it with CVS pharmacy!

I spoke directly with pharmacy, explaining I on medication monthly, can they provide. They answered yes. Ok, first month, out of stock, person who orders is not in, order will take a week. Spoke to another pharmacist, told them I get the prescription each month, can the order it so that it is in stock when due. They said yes. That month, out of stock, person who orders not in, they can not call other stores, I can not call other stores, my doctor would have to take the time to call each store to see if anyplace had it in stock, they can order it and have it in a week. I talk with another pharmacy later, explaining the situation and they said knowing I was getting each month, they could have it on hand. What happened. Out of stock, person who orders is offer, can't get it for a week and neither they or I am allowed to inquire at another store.
Result is one week at of every month, regardless I what I do, CVS makes sure I'm without my medication.

We are frequent customers of this store smd were informed that our daughterd Meds were ready for pick up after 48 hrs since we submitted them.
I went through the drive through around 9:30 am the Tech handed me 2 prescription i stated we are missing one. The one missing is a coumpound which is mixed onsite.

She went to check then the Asian pharmacist came to the window and stared to me it was never submitted.

Which she was wrong i let her listen to my voicemail from cvs in which she left that the med in question was ready for pick yesterday.

She then told me i can come back in a hr and i stated that's unacceptable!

After that the pharmacist said i was "wasting her time" thats where inwent off!

Very unprofessional at the end of the day pasta customers pay their salaries when we pick up our prescriptions and shop in that store etc.

Very unprofessional at the end of the day pasta customers pay their salaries when we pick up our prescriptions and shop in the store etc

She immediately slammed the window closed through the drive-through and then I seen the two pharmacy techs clapping when she did that in the background.

This store is very unprofessional and we will be taking our prescription' elsewhere!

This was the 101 reeseville road store in Coatesville pa.

The new prescription labels are hare to read. The print is so tiny for the "important information", one would need a magnifying glass to be able to read it comfortably. Much of the other information on the label is the same. Some pertinent information is legible, which is good. But certainly, not all pertinent information is readable. I much preferred the old label, which is why I will be shopping for a new pharmacy.

I have been getting my prescriptions filled at your store in Miamisburg, Ohio on Central Ave. I get Gabepentin and lately Norco. Practically every month I am shorted 10 tablets or more of Gabepentin, the store always makes it right. I got a prescription on Monday evening for 60 tabs of Norco. Today I was dividing into my Prescription planner . Because my bottle was so empty, I counted. I have 34 tablets in my possession. I took 2 Monday evening, and 2 Tuesday and 2 today. That should leave me 54. I called the pharmacist, a gentleman and he said someone is taking from my home. I live alone there is no one to take them. If I had taken the 20 missing, I'd be dead. I told him that someone I. The store is shorting customers, So now, I have to cut my dosage from 2 per day to 1 per day. You should find out who in your pharmacy is stealing medications from customers. CVS makes it right for my gabepentin . Just because his count is accurate, does not mean no one could take from the store. This is bad. From now on, I guess I'll have to count right in the store before I leave.

Today I received several text messages from a man, who thought he was contacting my spouse. My cell phone number is listed with my husband's name. Apparently a store employee, which I have names, decided to look at my husbands information & gave it to someone not employed by CVS for personal use. HUGE HIPAA VIOLATION. I will be contacting an attorney.

Date of incident: 4/28/18

I was waiting for my prescription in the waiting area. Next to that area there is the book and magazine section. I was called for my prescription and proceeded to the book section to place the item back. I then took a fall due to crates right in the corner of the wall. I fell on my left shoulder. I went to the pharmacy to speak to someone there and was informed that I would need to speak to the manager on duty to complete an incident report. I approached the front counter at check out and was rudely greeted by the assistant manager. In a nasty tone she said, " I'm the assistant manager" and she smirked. I explained what occurred and I got no response. No offer to have an incident report done or anything. I went home and came back with my daughter because I was so upset and in pain with bruising. She requested to speak to the store manager because the assistant manager did nothing. My daughter took pictures of the area and how the crates were. When she came back from picking up her own prescription, she came back to see that Coke Cola cases were now there.(She has pictures of that as well). She left her number for the store manager to give her a call; Till today, we still have not received a call. Please review video footage between the time of 12:30p and 1:30p. If you can please give me a call as soon as you can. I can be reached at [protected] or [protected]

Thank You,

Mireille Blain

I am forced to use CVS due to my insurance company. Actually they both suck!
I am a carrer salesman who knows how to treat people and I was successful from caring about my customer. I have tried giving CVS a chance 3 times. I have tried all the four locations in my town. Either they can't do their job or completely don't care about the customer. They are very rude! They do not follow up on tasks! They do not compare to other pharmacies . I could give many examples but if you use them chances are you ll experience the same poor performance. Don't ask them for help they might get mad.

I experienced the worst customer service from store #1386 yesterday. I am a long time CVS customer and I can say I never had experienced such rudeness from their staff at any other location before.
I went to this store yesterday and grabbed stuff worth $80 and was hoping to utilize a 20% off coupon that had been emailed to me. Upon check out, I asked the employee, Ahmad (Sajjad), to use my coupon that is on the card. He said he doesn't see it. I pulled out my phone and showed it to him the expiration date was showing 3 days later and it says "on card". He told me he doesn't see it and could not help me. I did not want to let go since the saving is about $16 so I asked him to call his manager for me. Unfortunately, he said he is the manager. I then asked him to honor my coupon as that was something I was entitled to get as an extracare member. But he declined and even made me feel like I was holding him up from serving other customers. All I did was ask what I was promised and nothing more. However, I was treated as if I was lying and was denied my benefit so I left without purchasing the merchandises I wanted to get. I couldn't believe that was happening in a big company like CVS. That employee did not reflect CVS's core values and exhibited a rude and unkind behavior towards me.
I will never go back to this store.

Natrona Heights PA CVS. I spoke with customer relations once and did not receive a return phone call as promised. I've NEVER complained about ANYONE in customer service industry before because I myself have been a server/bartender my whole life. Yet in my whole life I've never felt more humiliated or felt I was below someone else until I tried to buy makeup at CVS one morning. I had 12.00 in quarters because I save my change and I only took quarters because I know what a pain it is to be the one counting it all. The short brown haired young lady told me she wouldn't take my quarters that she can't accept that much change and I asked why and her response was that it wouldn't fit in her drawer. Ok I said and I left without a purchase and went elsewhere. I guess it just goes to show that CVS didn't care to respond back to me. Even just to say hey we spoke with the crew at that store and they know it's wrong to not except someone's money. Change or otherwise. But then I realized that they don't care. They didn't miss my change and won't miss my money at all. It is just disappointing.

On 4/27/18 my husband picked up my mom prescription and on of them she do not use anymore we paid 14 dollars for it and can not return it it has not been opened I think we should be able to return for a refund or receive some kind of extra bucks. The medication is Docusate sodium we got it from the CVS 4354 NW 23rd Ave Gainesville FL 32606 email address [protected]@gmail.com.please help thanks

I have been a cronic care patient since 2011 and have been perscribed TramadolHCL 50 mg. Tablets taken x6 daily for my cronic pain. Without Me knowing and upon my new refill in (Feb2018) at Sanford MaineCVS I had picked up a brand of tramadol I've never taken/seen before. I didn't think to complain assuming they ran out? when in fact the pharmacy had changed the manufacturing company from Teva pharmaceuticals to CARACO/SUNPHAR . At first I had not noticed and It took over a month and a half of a complete personality change, hot and cold flashes, severe heart palpitations/pains, couldn't eat, lethargic, mood swings, sleep trouble and Practically bed ridden for those two months which I thought I would end up hospitalized. My children and boyfriend noticed the full change and addressed Me quite concerned and We pinpointed that it was in fact the prescription change! Upon the next prescription refill I informed my pharmacist of my severe reactions and she informed Me they are 'back to the previous Pharmacy and I would have my normal prescription'. I still have 52 pills of tramadolHCL 50mg from CARACO/SUNPHARM out of 168 was my prescription total. I was unable to physically handle the reactions so I went without, probably causing the blunt of my side effects. I feel I could have died (at times) and being a cronic care patient I already suffer enough being 33 and fully disabled. My heart still is experiencing pains and it could be due to my disability but should I feel worried of a longterm size effect from the change? The reactions I went through were severe enough to write this complaint and I want to make sure I do not have to experience the scare again please.Thank You for Your time .

April, 26 2018.
Today, I went shopping at the CVS Pharmacy 10222 east frwy. Houston, Tx. 77029
and bought some items to which a couple where food items, although I should have
checked the expiration date which I did not.
The pizza I bought was outdated and the box had been opened and taped with scotch tape that I also didn't notice, my bad. This is the third time something like this has happened at the same store. PS this has never happened at Walgreens.

On 4/11/18 I went to the Hall st. /Concord location to pick up a prescription of Suboxone I had just received from my doctor at a IOP. The pharmacist came to the window and informed me that he needed to call and speak to my doctor before he would fill the script. He then said he believed the dosage was too high for someone that had never taken Suboxone before. I let him know that I had actually taken Suboxone starting at this dose and actually higher prescribed by very renowned doctor in my area who has worked in addiction treatment at one of the best hospitals in the country for over 20 years. I let the pharmacist know the names of the previous Socorro's I have had prescribe this medication to me. He then said my name wasn't in his system for having this filled and it would be if I had been prescribed this before. I told him he was wrong and he should in fact call my doctor to confirm this. I received a text when my prescription was ready and when I went to pick it up the pharmacy tech informed me that the pharmacist had spoken to my doctor and the the prescription had be cut in half. Apparently neither my doctor that prescribed this and the pharmacist did not believe I had taken this before since the pharmacist claimed he did not see any records of it. Not that it matter if I had ever taken this medication before. Anyone with any basic knowledge of this medication and how it's prescribed knows the dose they start you on isn't based on if you have taken Suboxone before it is based on your tolerance of the opiates you are trying to stay off of as the Suboxone works by attaching to all the extra receptors created by high level of opiates so for it to work in the manner intended it needs to be a high enough dose to match the tolerance level to opiates. I left feeling like I was an inch tall. If any other population of chronically ill people were treated in the way recovering addicts are it would be considered malpractice. When I went to my next apt with the prescribing doctor I brought the issues up and he was very confused. He had not spoken to the pharmacist at any point. The pharmacist did call but my doctor was not In so the pharmacist spoke with another doctor in that office it just happens to be a doctor I have never met or has any clue about my history or situation. This doctor went off the word of a pharmacist that wants to play doctor thinking he knows what is best for people when he clearly doesn't know anything about how this medication works. If that's not bad enough I called my former doctors office to ask them if they could provide a written statement that I was in fact on this medication before. The receptionist was able to access the data base that the pharmacist was referring to and she was able to tell me that all the prior times I had been prescribed this medication were clearly visible. I'm not sure if I was discriminated against because of the disease I have, I'm not sure if the pharmacist has a inferiority complexe and needs to assert himself over a population of people that no one is willing to stand up for when they are wronged but I know what happened to me is wrong, and I will show this pharmacist and the company he works for how wrong. I have lodged a complaint with the Board of Pharmacists and have attained counsel on this matter. I urge the customers of CVS pharmacies to really pay attention to the way CVS treats those that keep them employed. This is not a company that's values anything besides the money they can get from you, they couldn't care less about the person that it's coming from. Is that who you want providing critical medication for you and your loved ones?