Custom Frame Solutions

I have gotta hand it to Custom Frame Solutions, I've used them before for my custom framing needs and they've always come through. That is until my recent order, where I hit the custom framing jackpot and I never want to experience it again! I ordered a frame that took a month to arrive and when it finally did, it was still missing parts. Oh, the frustration! I mustered up the courage to send them an email, but alas, it was in vain because they have no phone service to speak of anymore. Is it too much to ask for some good old-fashioned human interaction these days? I waited for their response, waited some more, and yet, after several emails, I was met with crickets.

I had no choice but to call my trusty credit card company to dispute the purchase. Regrettably, by the time I called, it was too late in the game for them to take any action. I was at a loss, and my poor painting was still just laying there, bare and unframed. That's when I decided to take matters into my own hands and took my frame to a local frame shop.

To my utter relief, the frame shop owner was a true gem. She was able to give my sad painting a precious new home and put the frame together (for a price, mind you). After all that hullabaloo, my painting is finally fit for a gallery! But, I can assure you, I won't be using Custom Frame Solutions for my framing needs again. I refuse to take any more chances with the possibility of another order gone wrong. My advice to you: go to a local shop and save yourself the headache and heartache!

So, I ordered some custom frames from Custom Frame Solutions and I ain't gonna lie, I was pretty disappointed. I spent a good 50 bucks and it took like 6 whole weeks for my frames to arrive. But when they did finally arrive, I was shocked to find that I had just received four pieces of wood that I was supposed to assemble myself! No plexiglass, no backing, and not even any hardware to hang. Can you believe that?

Honestly, it was a real pain in my neck to put these frames together, and to make matters worse, the pieces of wood didn't even fit together properly. I was left feeling like a real sucker, you know what I mean? I mean, aren't they supposed to be a professional frame-making company?

The thing is, I would usually just ship the stuff back and ask for a refund or something, but here's the rub: the cost of sending the frames back is gonna be huge, plus I only get back 75% of what I paid. So, I just gotta suck it up and live with my mistake.

Honestly, I wish I had read the reviews of this site and checked it out a bit more before I placed my order. So, that's my advice to you guys: do your research before you order stuff online!

So, I have to say that I had a pretty bad experience with Custom Frame Solutions. I went to their website, customframesolutions.com, and placed an order for some frame stock. I decided to go for it even though I wasn't totally sure about the company - I'd never heard of them before, and their website looked a little cheap and outdated. But they had some frames I liked, so I took a gamble and ordered them.

Three weeks later, I got an email from them saying that NONE of the frames I ordered were in stock. And to make matters worse, one of the frames had been discontinued and was just gone forever. That was pretty frustrating - I had spent a lot of time picking out those frames, and I was disappointed that I wasn't going to get any of them.

When I asked for updates on the rest of the frame stock, they just refunded my money and acted like they were happy to be rid of me. They didn't even offer to help me find replacement frames or anything. That made me feel like they didn't care about customer service at all.

But the worst part was that I couldn't even get in touch with them by phone. I tried calling them several times, but I just got an automated message saying that all their representatives were busy and I should try again later. It was really frustrating that I couldn't talk to a real person and try to work things out.

So honestly, I wouldn't recommend Custom Frame Solutions to anyone. Maybe they're okay if everything goes perfectly, but as soon as there's a problem, they don't seem to care at all. Save yourself the trouble and go with a different company that actually values its customers.

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I had a bad experience with Custom Frame Solutions. I sent in a picture of the problem but they asked for more pictures after waiting 10 days. By then, I had already taken it apart and put it back in the box to send back. I'm pretty handy with wood and have corner braces and tools, so I might be able to fix it myself. I shouldn't have to do this though. Everyone makes mistakes, but this company didn't want to make things right and just kept my money.

I was really disappointed with their lack of customer service. It's important to me that a company cares about their customers, especially when something goes wrong. I wouldn't recommend ordering from them if you want a hassle-free experience. It's a shame because they have a good selection of frames and the prices are decent. However, my experience left a bad taste in my mouth and I wouldn't want anyone else to go through what I went through.

Yo, I gotta be straight with y'all, my experience with Custom Frame Solutions ain't been good at all. The frame I ordered was kinda messed up from the jump; the corners were drilled all wack and it ended up chipping when I was trying to put it together. Straight up useless, y'all. And don't even get me started on the customer service. I been tryna get a response from them for weeks, but I ain't heard nothing back from THREE emails and a message on Facebook. I even tried calling, but all I got was some recording telling me to email them again. Like, what the heck, man? And the shipping costs? They off the chain, yo.

Listen up, my peeps, don't mess with this company. I ain't never gonna buy from them again, that's for sure.

I gotta say, I had a pretty frustrating experience with Custom Frame Solutions. I put in an order for a custom frame back on October 1st, and they told me it might take up to 4 weeks because of the Covid situation. Not ideal, but I understood - I'm sure a lot of businesses are struggling right now. But then, weeks and weeks went by, and I hadn't heard anything. I've been trying to call them, but the phone lines seem to be down so I've been stuck emailing them. And it's like pulling teeth to get a response. Finally today, they get back to me and say that the materials for my frame are discontinued, and I need to pick something else. I mean, come on! It shouldn't take almost two months and multiple emails to figure that out. I'm really disappointed in their service, and I'm definitely not going to use them again. If you're looking for someone to make you a frame, I'd recommend you look elsewhere. Honestly, I'd give them a big fat zero if I could.

I been buying frames from customframesolutions.com for a long time. I gotta say, they mostly do a good job, but yo, this past Xmas they messed up. I ordered this fly silver frame, but it came all messed up. Stains and scratches and just not looking good, you know? I tried calling them to talk to a real person, but ain't nobody pick up the phone! So, I did what they said and sent an email with pics of the messed up frame. That was like over two months ago and I ain't heard nothing back! Not even when I tried chatting with their dummy chat thing on the website. That's straight-up whack, yo! I had to give my niece a jacked-up frame for her Xmas gift. That ain't how it's supposed to be, man! CFS, you need to step up your game and fix this in a proper way. Don't be acting low class like that.

I ordered three frames from Custom Frame Solutions, but unfortunately I was not impressed with the quality of my frames. Two of the frames had gaps in the joints, and they looked quite uneven as a result. I was pretty frustrated, and I knew that this was definitely an assembly issue. When I contacted the company's customer service department, they told me to go to a craft store and buy some filler for about five dollars, and fix the frames myself. I was a bit disappointed with this response, as I felt like it was their responsibility to provide me with high-quality frames that required no additional work on my part.

To make matters worse, when I asked the company to replace the faulty frames or refund my money, they flatly refused. They told me that it was normal to have gaps in the joints of their frames, which I found to be a pretty unsatisfactory response. One frame had three tight joints and one big gap, while the other had three out of four seams with gaps. I felt like this was unacceptable, and that I deserved better as a customer. Unfortunately, Custom Frame Solutions did not stand by their products, and I was left disappointed and frustrated with my purchase.

Overall, I would say that my experience with Custom Frame Solutions was not a positive one. While they may offer affordable framing options, the quality of their products left something to be desired. The fact that they were unwilling to replace the faulty frames or refund my money was particularly disappointing, and made me feel like they didn't care about their customers' satisfaction. If you're looking for high-quality, well-made frames, I would recommend looking elsewhere.

So, I was excited to shop at Custom Frame Solutions for their custom frames and matching accessories. I placed my order for 3 sets and accessories. But, it took a long time for me to receive only a part of my order, and what's even worse, it wasn't mine! I mean, come on, I was disappointed when I saw the items inside the package weren't even mine. I was genuinely hoping for a high-quality service since their website looked promising and trustworthy.

So, I tried to contact them through emails and calls about the problem and even sent photos as they requested. But it's frustrating that I haven't heard anything from them afterwards. Not even a simple response or explanation. If this is the kind of service they have, it's disappointing. You don't order frames and accessories just for fun, you need them, and when you do, you expect to get what you pay for.

One strange thing I noticed with my package is that they write your name on the inner packing. Why do they even bother to do that when they can't get the contents right? It will only lead to more confusion and mistakes when customers expect to find their orders inside the package.

Overall, my experience with Custom Frame Solutions has been discouraging. I wouldn't suggest that anyone order from them unless they improve their service. It's a real bummer to have to go through this kind of trouble just to get the frames you need.

Wow, let me just say that my experience with Custom Frame Solutions was not great at all. I ordered a total of seven frames from them, and unfortunately, the three biggest and most expensive ones were not able to be assembled properly. Honestly, they were nothing but an absolute disaster -they were practically worthless.

After contacting the company, I demanded that they send me a shipping label so that I could return the products and receive a credit back to my card. But, as it turns out, their return policy is going to cost me even more money. I have to pay to send the frames back, plus an additional 25% restocking fee. Can you believe that?!

Furthermore, although I sent them pictures as they requested, they kept demanding other pictures from me. They then had the audacity to say I was late in telling them about the problems, even though they had dragged their feet in responding to me for weeks. Honestly, it just feels like this company does not care about their customers at all.

If you're thinking about buying from Custom Frame Solutions, my advice would be "DON'T TRY THEM." Trust me, you'll just end up with a headache and a whole lot of disappointment.

I had a really bad experience with Custom Frame Solutions. To put it plainly, I wouldn't recommend them to anyone. The quality of the frames I received was really disappointing, I could tell right away that the workmanship was not up to par. And that's not even the worst part!

I was promised a certain shipping time, but it ended up being way later than that. And the only way to communicate with them was through email. I reached out so many times over the course of a month, asking for updates on my order. But I never got any response. I even asked for them to cancel my order and refund my money, but still no response for ages.

Finally, after I received the frame and it was basically unusable because of how badly it was cut, they finally responded. But guess what? They weren't willing to take responsibility for their mistakes, and still expected me to pay shipping and a restocking fee on the terrible frame. It makes me so mad to think about!

Overall, I wouldn't recommend Custom Frame Solutions to anyone, unless they want to waste their time and money on bad quality frames and terrible customer service. Save yourself the trouble and go somewhere else!