Currys
reviews and complaints

Repair Reference 067343. Bought 13/1/21. No picture 20/1/23.

Spoke in store, told it was out of guarantee so have to buy another. Incorrect information as have 5 years under Sale of Goods Act.

Removed for repair from home 31/1/23. Still waiting. Phoned 15/2/23,1/3/23 & 6/3/23.

I was told you had 30 days for repair. Today I was told 42 days and still waiting for the part.

What is worse is that the salesman in store denied knowledge of the Sale of Goods Act & said he had never heard of it.

You are conning customers and the customer service is appalling - a 2 year old TV!

I bought a Dell Laptop with a care plan cover on 30/10/21 costing. On 01/02/23 I took the Laptop to my local Curry's store at Arena Park Coventry and explained that the audio speakers were not working, the staff instore booked it in to go to your repair centre. For the next three & half weeks no one contacted me to give me an updates apart from generic texts messges stating 'we are working flat out to fix your tech.' On 22/02/23 I visited my local Currys store to ask for an update, a very helpful store assistant looked into this for me and stated I should not have been waiting almost a month for either my laptop to be fixed and returned or a decision to write the device off. He explained that it turns out that your techicans had fixed the audio problem but when putting the device back together it would not work at all. Hence it was decided to write off the device. The numerous telephones conversations my wife has had and has be misformed, misguided and unsupported has beeen diabolic, Being told one thing by one customer care person and then told something completely different by another. When the decision was made to write off the device no ever mention at the time that the repair cente would need the bit locker key to enable you to proceed with the write off, so again this stalled the write off process.

Now to add insult to injury you have only sent vouchers aquinting to £399.00 as you only have one option for a replacement with the same specifications. The device we purchased was bought at £499.00

I would like to point out currys have breached the terms & conditions of our care plan contract (Ref:[protected]) stating that I will either have my device repaired or replacement offiered in 7-10 days.

The stress and aniexty that this has caused myself and my wife has been unbearable, and the fact that we have been unable to continue working without a Laptop as had a financial burden to us as a family.

I have also been in touch with Trading Standards and they currently advising me on my next steps, and shall also been posting on twitter if this is not resolved.

I cannot stress enough how let down I feel with dealing with such a large national company as yourselves and how my wife has had to chase this constantly with phone calls at her expense

Please could you support me in this matter.

Purchased HP Laptop February 2022. Worked fine until home broadband was upgraded from Sky 50 to BT 150 Mbps. Laptop connected to 50Mb broadband at 45, which was reasonable, but continued to connect at 45 on BT 150. I took laptop to Currys but they made me carry out a complete rebuild of Windows 11 before they would look at it. When I got it back it was still limited to 45Mbps so I asked for a refund.

Currys took the laptop and told me there was nothing wrong with it. I asked them to demonstrate this, either at my home or another place of their choice, Currys refused and told me this was their final decision. I had arranged to collect it as HP said they would look at it and give me a report but when I went to collect it was not there.

One more thing, Currys tried to forcefully deliver the laptop to my home while I was thinking about my next step. When I didn't come to the door the delivery agent looked into my lounge through the window. When I chased him he walked across my garden and climbed over my fence.

The company who are promoted by Curry's to carry out an annual service and clean which we were advised to have at the time of purchase appear to have a strange attitude to customers where they will not accept a booking for the service date in advance.

When we contacted them they refused to take the booking until the actual date it was to be done but then that would take approximately two weeks to arrive. The next year would only be accepted on the 12 months date they had last visited and that would then mean that they were a month in arrears.

During the Covid lockdown they were still taking a monthly payment from our bank for a service we were not receiving.

Curry's did in fairness to them contact the service provider as a customer and they were staggered to find that they were also refused a service booking.

Curry's Customer Services advised us to report this matter to CDRL as they felt it should be investigated and rectified but so far unable to contact CDRL as the code number provided by Curry's is invalid.

All attempts to contact Curry's have failed and one unhelpful individual even informed me that telephoning the store the item was purchased at would probably not answer the phone. NO FURTHER PURCHASES WILL BE MADE FROM CURRY'S AND ALL MAINTENANCE AND SERVICE CONTRACTS WILL NOW BE CANCELLED.

I purchased a pair of Power Beats Pro for £219 in October 2022 after receiving advice from one of your advisors in your Shrewsbury store. I was looking for a pair of earphones that I could use to exercise outdoors after an illness and was assured these were the best. Since receiving them I have had issues with the left ear piece, I took them back after about 4 weeks and they said they gave them a clean and they would be good to go. In January I noticed that they were becoming more and more difficult to pair and finally the left ear piece became almost impossible to get to work. When they did work they would play 3 songs then power off. I took the device back to the Shrewsbury store on Monday 6th of Feb who checked my policy and told me that if there was no contact by today I would be entitled to my money back to make another purchase. They then told me they were sending to the repair centre for repair. I received a text over the weekend telling me the Ear Phones were not repairable and that a letter had been sent to the store. On the 13th of Feb I called your call centre and they told me that liquid damage had been found, I asked what that meant, she replied probably sweat or rain. I went up today14th Feb and spoke with one of your advisors, he took me another person who I assume was a Manager. He looked at the letter that said 'evidence of liquid damage, not covered'. The 2 individuals were astonished as the box clearly stated 'water resistant'. Their advice was to take them away and see if a technician could repair them, or I could complain. I asked about an appeals process, they replied we could but you are probably wasting your time. I went back home (10 miles) and called your Tech/Customer team who told me that the Manager should have dealt with me and that there was nothing that the call centre could do. Kevin also explained that even though they were supposed to be 'water resistant' my policy did not cover accidental damage. My reply was that if I went out jogging in light rain wearing a hoodie to cover my head and protect my ears was that classed as accidental damage, he refused to reply and said the store manager had to deal with this, not him.

My questions, the assumption is that if you buy a product that is water resistant and you jog in light rain, clean them when you get home that you are doing the correct thing. You appear to have come with a money making scheme that allows you to say 'liquid damage' we are not repairing these. This is not right and you should be ashamed of treating people tis way.

My second point is that the Manager was clearly not sure what to do and couldn't get me out the door quick enough. Over the past 2 years I have purchased an American style fridge freezer (good) a Bosch Dishwasher that came without instructions, a £900 PC that I paid to have my data transferred, the software on the PC was corrupt and I had to send it back for repair as it would not download from the internet, the PC came back wiped and I installed everything my self, even though I had paid over £60 for you to do this. Overall approximately 12 20 mile journeys returning items to be repaired. Please get back to me and tell me that this is not right, yours Brian G Lyon

I have just prepared one of your online forms to report the ongoing, unfixed problem with our washing machine only to have it rejected at the recaptcha point at least 3 times – another daunting Customer service defect in your systems – fortunately I had copied the content on my PC and here it is:

One week after reporting our washing machine faulty we have had two technicians visit but are no further forward with being able to use it and now await an indeterminate time to hear from yourselves as to when the parts required to fix this will be available and then fitted and even if these new parts will indeed fix the problem! (The latest fault reference was 077716)

The product involved is a Samsung WW90J5456 FW Serial No.O5CC5ESN702810T and our (Within 7 Days) care and repair agreement reference number is: [protected] and I would suggest a replacement machine is the only way forward for us, as I find the reporting system (Call the experts on [protected]) is to say the least, exasperating and I am sure kept like this to put off customers from calling!

(I have written and designed Customer Service Qualifications and would rate the above as exemplary on how NOT to do it!)

My telephone Number is [protected]

My Name is Mr William Pearson

MY address is 3a Glenyards Road,

Bonnybridge,

Falkirk,

FK4 2EA

Please feel free to call me and please help!

PS I sent this to the email address quoted on our paperwork which was also rejected due to further changes in your customer service systems?

I was delivered hisense tv on 02/02/23 I took back to shop on 03/02/23 to get matter resolved the manager was disrespectful and was very ignorant to me he would not replace it or give a refund he kept on implying it was my fault he was implying I lived in not a very nice house the tv was left in the shop I want something done to resolve this matter or I will be going to a lawyer

Hi,

I would like to make you aware of the issues I received with Curry’s regarding my order number CUR2230106035

The order was placed on 8th December. This purchase was on my company card for our team members Christmas lunch and prize giving. I paid extra for quicker delivery, but the items where not delivered on the date/time requested. (delivery charge was refunded quickly)

.

Only the Xbox was delivered. Since then have had to continually call regarding the status of this. I had to purchase replacement items for the lunch as I had not received the items. During these calls I was promised call backs, promised a manger would speak to me, promised and email regarding the investigation but nothing ever came. I was told on numerouse calls the investigation was closed but no further information could be given.

The refund has now been processed last week but overall, it has been a struggle and I never received the call from a manager that i was promised

I want to give you this feedback as it has been extremely frustrating for me. Most of the people I spoke with on the phone seemed like they were trying to help but it just took to long and nobody could explain why.

Kind Regards

Amanda

customer complaint about a faulty cooker

make kenwood

model ck418

dop 10/02/2022

product code 557154

store purchased from harlow

customer: d mason

the above mentioned cooker has been faulty from new we are now on our 5th call out to fix same problem. i have now given up with this thing. i don`t think it is fit for purpose and would like to exchange it for something that is fit for purpose. i appreciate i will have to pay something but i don`t see why i should be burdened with all the cost given i have lost days at work with this faulty product. i do not want to put a letter of claim in but if i am not treated fairly that is the way i will go

regards daniel

[protected]@hotmail.co.uk

[protected] best to communicate via email as i cannot always answer phone

Curry's Northwich delivery-what a joke. Cooker paid for +delivery paid for. Fitting and removing paid for to be done today. Said they would arrive between 8:30 and 12:30, at 1 pm rang to be told that I was 4th to be fitted. 4 pm online they want to change the date to next month. Tomorrow I am in the shop to cancel and get a full refund-don't use them.

I had a call from your contact Centre on 31.01.2023 at 15.01hrs from [protected] who insisted that I had wanted to order an iPhone. He addressed me by the wrong name and told me he had emailed the details to me.

When I informed him that I wasn't who he said I was and that I was not interested in getting a new iPhone, he called me a MotherF***** a couple of times and hung up.

The gentleman had an Indian accent however I don't suppose you will take any action as you will be too busy.

As a past customer I find this very disturbing and my confidence in the calibre of staff you employ has been lost totally if you can allow this kind of unacceptable language from one of your team.

Should you have call recording it would make good listening if you feel the need to act on this although I doubt it.

I am really annoyed with Curry's, please see reference above, to date I have never received my refund of £219 after several calls to you, there has been no follow up, calls keep dropping and I am out of pocket £219!

Please advise what the hell is going on!

[protected]

If you don't respond and sort this refund out asap - I will be stating how I feel on social media!

reference number [protected]; please quote this number in any future correspondence.

This is the letter i received from yourselves.

Dear Mr Ruddock,

Thank you for your email regarding your product. It has been assigned the reference number [protected]; please quote this number in any future correspondence.

I'm sorry to hear that you're having some issues with your Acer desktop computer, unfortunately the engineers were unable recreate the fault that you reported both times it went for repair. The issue you are experiencing may be due to using a television instead of a gaming monitor. So we would be unable to refund or exchange the Acer PC at this time.

Should you have any further queries please don't hesitate to contact us either via email or by telephone on [protected] (UK) / [protected] (ROI). Lines are open 24 hours a day, 7 days a week.

Kind regards,

Isaac

Currys

Dear sir,

i am sorry to say i have the same problem if not more since the item was returned from the repair shop a second time, as the box was badly damaged , photos sent for your eyes, this box was not damaged when i picked it up from Currys nore on it's return from the first repair it was damaged on the second repair. On starting the computer it had a problem starting up, then it would freeze, then the screen went to three quarter screen size then half a screen size then went off then come back on again it continued to do this for three quarters of an hour "while i was videoing this", the video is 1.36 GB, AS YOU ARE AWARE I CANNOT SEND IT AS IT IS TO LARGE, so you need to see this video, as i am not proficient in the ways of reducing the file size of a video so i can send it to you, please suggest another way i can send the video to you, as explained before on the phone, i will not send the unit back to your repair centre, as you have no respect for peoples property. As i stated on the phone the computer had been dropped and i stand by this, and you or your college quoted this can happen, what a jock, please understand i am taking this further and have already started the ball rolling, i have my evidence video's and screen shots.

The first time it went in for repair was for the unit freezing up, and the wishy washy colour of the games that have been mentioned to you before, which i sent screen shots of, and the engineer i spoke to who had the decency to phone me about the problem, agreed that there was a problem but could nor reinvent the issue i was having and i agreed it could be a number of factors, but please do not start putting the blame on my two Samsung TV's i use as monitors "as most people use there TV's as Monitors". If that is the case you had better look at my 2 TV's as i have a care plan for them both?. So as you can read i am not very happy with the way my Computer has been handled or myself for that matter. If you would like to see the Videos i have i will send them but at the moment because of the size of them i am unable to, as for one i do not know how to i am 76yrs of age and not to smart on Zipping o that matter unzipping.

Yours John Ruddock

On 21/12/22 I ordered an air fryer for next day delivery.
On 22/12/22 we missed the delivery, and were told by DPD that it would be delivered the next day, but it never arrived.
On 28th December I spoke to DPD and was advised to contact Currys and they would need to make a lost parcel claim
On 28th December, I contacted Customer service to be told I would be called in 24 hours to confirm delivery.
On 29th, I contacted customer services 3 different times to be told I would be called to arrange delivery within 48 hours.
On 30th December I contracted customer services and they said that I hadn't answered my phone which is why no delivery - that day I had no calls at all!
Only on 31st December did customer service at Currys contact DPD and confirm it was a lost delivery. I asked to make a complaint, and was told I would get a manager callback within 48 hours. Still waiting for that call...

Eventually on 12/01/23 the order was cancelled and refund processed.
On 15/01/23 I placed a new order for click and collect as it felt that was more reliable. The Website said collection by 17th January.
Nothing from store by 17th January, so every day since 18th Jan I have contacted customer service to ask where the order is, only to be told to wait 24–48 hours and the store will contact.
Only on 25/01/23 have I now been told the item has been lost AGAIN and will need to go to the investigation team and I should get a refund in 14 days.
Again I asked to make a complaint, and was told that part of the system is not working, please contact us again in 3 hours.

Order no cur2222871141

Louis schon address on order 92 calvers Runcorn Wa7 2en. Delivery address was 75 Charlton Close Runcorn Wa72ul.

The air fryer is not working, I have telephoned a few times, I have been online chat, but I cannot get this resolved, I was told on chat, would get pucked up from Charlton Close, but then I'm sent an email telling me link but there is no link, I've been told I can have an exchange, then I can't, then it got to be picked up from the calvers, but that was my mums address who has now passed away, this has been going on for over a week now, can somebody please just organise an exchange?

Purchased 1xFitbit inspire HR Ref4944011HP4 On9April20201

1x3year replacement Product code28119

Reported fault Currys sent courier to collect received confirmation you received it 12November 2022at17.30

Product no longer available we,ll be happy to automatically issue you full refund can take 14 Days

Been in touch several times but nothing happens

You now say it is cancelled and out of warranty

The warranty expires April 2023

Spoke to care and repair department which informs me they cancelled it how can this be possible to cancel an agreement not even Email informing me

They say I no longer have the watch But currys do and confirmed they would refund

Can you please sought this out

Thank you

I brought a television from your thetford store it now won’t turn on it was LG 65 inch Oled TV

Phoned the number on receipt and got told to go to curry’s Thetford from Megan Thetford store told me to get it picked up via DPD so I went back and boxed back up Now when my wife has phoned up they want to run tests on a TV that won’t turn on ! Could you please resolve this and change my TV it’s 2 months old and not a cheep television my receipt number is 101537 store 2406 my wife has spent the last 2 hrs on the phone to people that she can’t understand my mobile is [protected] or [protected] is the home number

Today 17/01/23 at 12.45 I arrived at my home address of 2 Heather View, Assembly Road Coedpoeth LL11 3ST, to see one of your delivery vehicles, registration number YC22EUF. parked on the narrowest section of the road partially blocking it as the van had its tailgate in the open position and at a level with the deck of the van. The van was also hindering the vehicles exiting Manley Road. As I drove slowly past your vehicle I caught the near side rear door and rear quarter panel on the tailgate of your delivery vehicle causing a large scratch on my vehicle, registration number DG13HRL.

The delver vehicle was unattended and the back was left open. After few minutes your employee came to the vehicle and I question his parking and the partial blocking of the road and he did not reply. He advised he was from the Kimmel Bay despatch depot and then told me to "crack on".

I feel that if your vehicle had been parked correctly with the tailgate in the upright position then the damage would not have occurred

Your employee was extremely rude. not very professional, he was about 6ft 2in, black hair and had a beard and moustache, he was making a delivery to Norway on Middle Road Coedpoeth..

I look forward to your response.

Kind Regards

Mr Evans

I purchased 4 laptops online to avail of the one4all voucher offer on September 9th.
My complaint relates to these four purchase reference numbers.
CIR2204953160
CIR2204992120
CIR2204992060
CIR2204946380
My mobile is [protected]
email is [protected]@imgs.ie
Address is Unit 8, Keypoint Business Park, Dublin 11 D11Y77P
Aoibhinn Stuart

I filled in all the forms 39 days later, but I only received two of the vouchers. I have an open ticket on your Twitter account since December 21st, and no one has been able to give me any help whatsoever. I have called for time and each time I have been told 'someone' will call me back. I have never been called back or contacted.
I now wish to log this as a formal complaint