Culligan
reviews and complaints

I purchased a home with an installed/leased Reverse Osmosis System installed from Culligan Water Systems in Kennewick, WA.

Shortly after purchasing the home I requested a service call to my house from the local CW office, when the appointment was made I requested the service technician to run a hook up from the RO system installed under my sink to the refrigerator on the other side of my kitchen, that entailed running tubing along the beams in the basement and then thought the floor to therefrigerator.

Shortly after installing the new tubing/fittings to the refrigerator I noticed water puddling up on my floor. I called Culligan and asked them to send investigate the leak and make repairs as needed. They sent a service tech and office manager to my house, looked at the fittings and determined the fitting they installed was faulty and accepted responsibility for the resulting water damage caused by the faulty connection. The local Culligan office also said they would make repairs to the hard wood flooring damaged by the leaky fitting.

They later reneged on the offer to make the repairs they promised. I turned it over to my insurance company along with pictures taken during the time Culligan was at my house. My insurance company attempted to make them pay for the damages but they still refused saying the damage was accidental and they had no way of knowing the fittings would leak.

My insurance company paid for the repairs and I had Culligan come remove their leased RO from my house. I installed a new system and connection to the fridge myself.

Do not use Culligan Water Systems from Kennewick, WA.

Stopped at my local Culligan store. Asked about purchasing a new part which I had with me. Store manager said that a man would have to come out and check the whole softener. I said the softener is getting old and I did not want to put alot of money back into it with the sevice call and everything. He then suggested that all the cost done could be put towards a new one if we decided not to fix it. I then asked him what the part would cost? He said "*** I don't know". He then asked when the last time was that they looked at it? So he went to the file and then went on how we have had it for 20 yrs. and it should be looked at and also our water needs to be tested. I asked again, "how much for the part?" He said again "***, I don't know. I'll have to look it up on the computer." He finally came back and said it would be 30 some dollars for the part and another $20.00 for his time. I asked, "are you serious?" He said, you bet I am serious!. I set the part on the counter and walked out. Will never have any dealings with Culligan again!

I rented a new Iron Plus Water softner from Culligan of Northwest Ohio in Feb. 2009. They were charging us $61.00 a month + the salt.

We have had nothing but problems with it. It never took out any of the iron from our water well system. They were here numerous times taking water samples and making ajustments. We finally got tired of it and told them to come take their softner out and reinstall our old one. They did come and remove it finally. Two days later I get a bill for $247.00 for reinstalling our old unit. I am extremeely disapointed in the whole situation.

Culligan Water of Nokomis Florida left a small empty bottle on my door claiming free water testing in your area. This was the start to a nightmare with this company. After they test your water they come out to "talk to about the test" which is actually a sales call. They told us we had an iron problem and bacteria ridden water which could harm our 2 year old daughter The system was almost $6500.00. After saying no way this system suddenly he had something that could do the job for $1600.00 because he had it left over from a deal that didn't fall through. We stupidly agreed to buy the system which was only available today of course. On top of all this their salesmen then told us our water softener was not set properly, he made some small adjustments which we found out in weeks to come he actually shut it off so it would not cycle. You decide accidental or purposely? Then when he came back four weeks later to retest the water we complained that our water was worse not better. He stated we probably needed our water softener rebedded. Yes more money! With my appliances not working properly I made several calls to Culligan to get the problem rectified, their own service rep agreed something just wasn't right but he couldn't help us. After getting a manager to our home we were basically told to deal with it they won't take the system back. The quality of our water is worse then when we started and we still owe them $1660.00. DON'T DO BUSINESS WITH THIS COMPANY, IF YOU DON"T HAVE A PROBLEM THEY'LL CREATE ONE!

This is the second time Culligan has provided wrong product to their water filtration system. In addition the Culligan office also did not inform me TWICE that they had not received the parts they "ordered." I called then when I had not heard from them. And they assured me the parts were coming in. I had to cancel the plumber call twice. Finally, they said they had the parts. They didn't! They gave me a used part and a part they fit a different model. I still had to pay for the plumber and now I'll have to pay thousands to put in a new system. And when I brought this up with the HQ Office secretary she was beyond rude.

I contacted Culligan about installing a water softener in early 2006. We subsequently signed a contract and they came to my house and installed the required units.

Three weeks ago, during a plumbing inspection related to an addition to the house, the inspector saw that the installation was done improperly and issued a citation. The building code calls for a backflow preventer be installed on the main water supply line and an expansion tank on the hot water heater. He mentioned that only liscenced plumbers are allowed by code to make new installations of water softeners and that Culligan's technicians do not have any sort of plumbing qualifications to do they installation that they did.

I spoke to both the Operations Manager (who came to our house) and the Genral Manager on four separate occasions. The Operations Manager acknowledged that the code calls for the indicated backflow preventer and and expansion tank, even though they did not serve any value. He promised to contact the building inspector and contact me which he never did despite numerous messages left with him. I escalated to the General manager at the office who also indicated he would investigate and respond, which he never did. I called him back and he repeatedly said Culligan is authorized to do the installation that they did even though it was in contravention of the building code. He finally said that it was the homeowner's responsibility to know the building code and to make arrangements for a proper installation. It appears they are blatantly performing installations and hoping not to get caught.

I used to have water softener exchange service with Culligan. The local dealer decided to stop providing that service as of November 30, 2006. However the Carol Stream, IL, Culligan office continues to bill me for that service. They have not responded to written complaints, one of which I sent certified mail so I have proof of delivery. They have just sent a notice threatening to place my account with a collections agency.

Culligan, PO Box 5277, Carol Stream, IL, is billing me for service that they do not provide. I used to have a water softener exchange service with them. The local Culligan dealer decided to stop providing that service as of November 30, 2006. However the Carol Stream, IL Culligan office has continued to bill me, and they have just sent a notice threatening to send my account to a collections agency. My written complaints to them have gone unanswered (one of which I sent certified mail so I have proof of delivery). I have also just filed a complaint with the BBB, but since their system says neither of the other complaints they have had against that office have been responded to I don't expect a response in my case either.

Moved in new house in 1987. Lots of rust in water. Called Culligan. They tested water and recommended their exchange tank rental unit. Despite acidity recommended no treatment of acidity.

Over years had far too many hot water heaters and new elements. Always lots of rust in heater (and some spots on clothes). They tested again...said all was fine; said I had right equipment.

Pipes started leaking. Plumber felt it might be from acid in water. Culligan came out--now they say I really need neutralizer, not their softener. They give estimate.

Call Aqua Science. They agree I need neutralizer, but indicate its output will be hard so a softener is needed. Give estimate for both less than Culligan's neutralizer!

Aqua Science installs; I cancel Culligan. They keep sending bill for one further year of service. I call them; they tell me they adjusted it for only two months--guy tells me I am reading billing date wrong. So now they want two months of money for a service that was not provided at all this year.

Retrospect: they never dealt with my problem

Recommend: go to any other vender...get better service at a cheaper price.