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CB Appliances Culligan
Culligan

Culligan review: Customer service

D
Author of the review
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been serviced by Culligan of Salinas, California, for 27 years without any real problems. However, I recently sold my house (as of 11/18/25), and that's when my problems with Culligan began.

I notified Culligan of the sale and they changed the billing address on the account, But not the delivery address. As a result, they kept delivering to my old house, after the sale. And of course, they charged me for it, even though no one was living in the house. And I no longer owned it.

Once I received the bill, I called Culligan. At the local office. And explain the situation. The person I spoke with said they would get back to me, they would research it. And get back to me quickly. I never heard from them again. I called a second time and the person I spoke with said they would email me immediately, explaining the bill and what I really owed. I never have gotten the email and have heard nothing more from Culligan.

I Would like to be credited for the charges on the bill after the sale of the house, and I would also like to know why I never received bills for the previous two months which, Culligan now shows as overdue. For the past 27 years, we have always paid our bills promptly when we receive them.

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  1. Culligan Contacts

  2. Culligan phone numbers
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  3. Culligan emails
  4. Culligan address
    9399 West Higgins Rd, Ste 1100, Rosemont, Illinois, 60018, United States
  5. Culligan social media
  6. Jenny
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    Dec 15, 2025
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Culligan Category
Culligan is ranked 41 among 323 companies in the Appliances category
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