CubeSmart review: Storage unit

RE: Formal Demand for Immediate Access to Storage Unit and Refund for Breach of Contractual Services and Notice of Claim.
To Whom It May Concern,
I am writing to formally demand immediate resolution regarding my storage unit at your Metro Center Location unit 1052 which I have continuously rented since February 2024, under the terms of a written agreement I entered into with the prior owner of the facility. I understand that ownership of the facility has changed hands multiple times; however, my contractual rights as a tenant remain enforceable and intact under Arizona law.
Over the past 30 days, I have made no fewer than seven (7) attempts to access my storage unit, all of which were unsuccessful due to various access issues beyond my control. These repeated denials of access constitute a material breach of the rental agreement and a failure to provide the core service for which I have paid.
On April 7th, 2025, I discovered a red lock had been placed on my unit, along with a note stating the lock was for my protection because the unit was allegedly found unlocked. However, at the time this lock was placed, I was well within the 10-day grace period for payment as allowed under the terms of the agreement. Additionally, your staff was unable to access your computer system to even inform me of the amount due. I was instructed to return at a later date.
I returned today 4/11/2025, a later date, as instructed, I was then told that I had now exceeded the grace period and would be denied access to my property. This is completely unacceptable. The failure of your staff to provide timely and accurate information about my account directly led to this improper lockout.
As of today, I am still being denied access to my legally rented unit, despite being ready and willing to resolve any outstanding balance. This is a constructive eviction and a breach of both contract and basic tenant rights.
I hereby demand the following:
1. Immediate removal of the red lock and full access restored to my storage unit;
2. Written clarification of the current balance owed and an updated payment history;
3. A Rental credit for the time I have been denied access (at minimum 7 documented visits over the past month);
4. A written assurance that such arbitrary denial of access will not occur again while I remain in good standing.
5. The district manager has been notified of my concerns on 4/11/2025 @ 5:17pm and has not been willing to cooperate.
If this matter is not resolved within five (5) business days of your receipt of this letter, I will be forced to pursue remedies through small claims court and file complaints with the Arizona Attorney General’s Office, the Better Business Bureau, and any other relevant regulatory agencies.
Please treat this matter with urgency and respond in writing to the address or email listed above.